Trusted Agent profile · Dartford
★★★★★
402 reviews across 2 platforms
Galleon Boulevard, Dartford, DA2 6QE
Moat Homes Limited's office in Dartford, at Galleon Boulevard, is rated 2.9 out of 5 across 402 reviews on two platforms, including 331 Google reviews rated 3.2.
Every review we hold for the Dartford office, from every platform, shown as written. First names only.
5/5
TrustpilotNew tenant
I have just moved into one of Moat's properties and everything was handled by Hayley Rodriguez who was so professional, friendly and helpful and got things sorted in record time. This is a Housing Association with a difference and having a gem like Hayley as a member of staff is a bonus.
1/5
TrustpilotJust don't try and move house..
Moat call, email and message me every week asking them to call them urgently as there is 2 years of unpaid service charges on my property. The problem is, I sold and moved out of said property 2 years ago... Despite spending hours on the phone with them, nothing has been done. Clearly they are not capable of updating the relevant records, which is concerning.
1/5
TrustpilotAwful treatment and even worse customer…
Awful treatment and even worse customer service. Fault in a new build property. Spent weeks chasing repairs.
5/5
GoogleExcellent service lovely complaint
Hi Emma, thanks so much for the review! We're so glad to hear that you're happy with our service. If you have any further questions or concerns, please feel free to contact our customer service team at customer@moat.co.uk or by calling 0300 323 0011.
5/5
GoogleVanessa from Moat has been brilliant every time I have worked with her for selling a home. Thanks for all your help!
Thank you for your lovely review! We will pass your feedback onto Vanessa and the team. Kind regards, RE
1/5
GoogleIncompetent staff. I resent having to deal with this company. Just an extra expense on the service charge, they provide no value, only headaches.
Dear Goatz, We are sorry to hear that you are unhappy with the service you have received from us. If you have any queries regarding your services charges please contact us via customer@moat.co.uk so that we can look into this further for you and get this resolved. Many thanks NT
1/5
GoogleWhat a joke I'm still waiting for a new kitchen, had people out to look at the kitchen last week 2nd of Feb 2018 was told it's in need of a new kitchen but i am told I have to wait for the years budget once again. It has been like this for years going back and forth and phoning up to be told they have no records of me phoning and no surveyor attending my property, it's been 3-4 years now since I first raised the issue and a lot of other residents where i live have been having new kitchens fitted from the day I was told years back to today the 14th of Feb 2018. Its completely a joke now. Avoid moat if you can they are quick to take your money but not quick to help and avoid all responsibility on repairs the kitchen is something worse than a 3rd world country would have.
1/5
GoogleContacted MOAT so many times and nothing ever gets done. Still have fly tippers, leaving their crap outside my home, MOAT said they will put signs up, this was in 2014 and 2 years later, still no signs! Fire door is still broken (broke on 01/09/2016) and they can't give a date when this will be fixed. This is health and safety at risk to all us residents. The "MOAT PROMISE", What is this really all about?! I am a four star resident, it doesn't seem to make any difference as things are still not getting done. The cleaners that come ever Wednesday to clean the block are useless, it still smells very bad of urine when you first walk in to the block. God only knows who is urinating in here! Poor service, the only thing I can say is good about MOAT is they have friendly and helpful employees working at Dartford when you contact the 0300 number.
1/5
GoogleDreadful, they accept a shoddy finish from the builders and then place blame on you for not noticing it! Ongoing struggles with structural and other underground issues that they ignore. Never again!
Hi Joseph, We are sorry to hear that you are unhappy with the service you have received from us. In order for us to look into this further please email customer@moat.co.uk Many thanks NT
1/5
GoogleUnhelpful, over priced, slow. Everything from viewing to purchase to ongoing queries has been hard work. At viewing they just didn't seem keen to sell the property at all. Took ages going back and forth with paper work. Once completed there has been numerous issues and zero appetite from Moat to address them. They are also adding a constantly increasing service charge way beyond inflation and there is no way to negotiate it. Avoid!
5/5
TrustpilotI have been a moat resident for 11…
I have been a moat resident for 11 years, i have found them to be very helpful, my housing officer really is amazing and has been so helpful and how every good housing officer should be wish there were more people who worked the way she does a hardworking genuine person who sees her residents as people and not just numbers.
1/5
TrustpilotVery bad service say they going to turn…
Very bad service say they going to turn up and don't never complete work but still expect there rent , angry is an understatement.
4/5
GoogleBought a shared ownership property 13 years ago and sold it end of last year. Moat (Vanessa Menary) was very good. Always quick to answer any queries we had and chase things along. Very pleased with the help.
Hi Karen, Thank you for your four star review. It's great to hear that you have received great customer service. Many thanks LS
5/5
GoogleI have been dealing with Katie M, liaising via email regarding a move. Katie have been extremely helpful and always responded to my contacts with the information that I needed. Thank you for your help and support
Hi Andrea, Thank you for your five star review. It's fantastic to hear that you have received great customer service and we will feed this back to Katie. We hope all goes well with your move and you are happy in your new home. Many thanks NT
5/5
GoogleThe best housing association in London very good costumers service definitely . Very hands on with repairs and maintenance I loved living in Greenwich . Looking back and comparing I which I didn't move .
Hi Elizabeth, thank you for your five star review. We really appreciate hearing your positive feedback. Many thanks NT
1/5
GoogleVery unprofessional they offered me a property that does not meet the legal requirements to be rented one with a gas leak whilst I'm 37 weeks pregnant and have left me running around to sort it
Hi Zainab, We're sorry you're experiencing this issue, but please be assured that we are aware and we're investigating it for you. A member of our team will be in touch soon. Kind regards, Moat
5/5
GoogleBen, Sarah and the whole team at MOAT have been great. They made a stressful time more bearable thanks to their support. Excellent!
Hi, thank you for your feedback. We will ensure this is passed onto Ben and Sarah. Many thanks NT
5/5
GoogleWonderful people. Just finished a 7 year stint with them. Never had any issues, they answer queries quickly and it helped me get on the property ladder. 10/10 would do it again.
Hi Richard, thank you so much for your feedback. It's great to hear that you had a great 7 years with Moat and that we helped you get onto the property ladder. We wish you all the best in the future. Many thanks LS
1/5
TrustpilotIt is an absolutely shocking company
It is an absolutely shocking company, has no customer service, and is a buck-passing clueless waste of time, extortionate service charges for no service at all.As a shared ownership tenant - I would avoid them at all costs.
1/5
GoogleVery unprofessional company. Phones always off. Don't show up on the appointment day. The phones are always off and they don't reply to emails. Avoid this company at all costs. Rude and unprofessional.
Hi João, Unfortunately, it appears there has been some confusion. We waited for you at the agreed appointment time of 5pm and tried calling you at 5.12pm, but didn’t hear back. We will attempt to make contact again tomorrow to arrange another appointment. Alternatively, you can use the appropriate contact details at the following link: https://www.moathomes.co.uk/contactus Kind regards, Moat Homes
5/5
GoogleFriendly and helpful staff
Hi Kay, thanks for your lovely review! We will pass your feedback onto the team. Kind regards, RE
5/5
GoogleSarah D. thank you for making our dream house come true and Louise as well! Can’t rate highly enough
Hi Frankie, We are really pleased to hear this and hope you will be very happy in your home! Many thanks ^NT
1/5
GoogleThe Worst customer experience you'll see or hopefully not. Avoid any scheme that involves Moat. Poor communication, customer service and slower than anything to act.
Hi Chris, I'm sorry to hear that you're unhappy with the service you have received. We're always keen to hear feedback about where we can improve. So that we can look into the particular issues you've experienced, please can you send us an email to customer@moat.co.uk providing your full name, first line of address and further details about your experience. Many thanks, GA
5/5
GoogleLee day in accounts was so helpful, he took time to explain what I did not understand. His customer service is amazing, wish moat had more people like him.
Hi, Thank you so much for your positive feedback. We are pleased to hear that Lee was able to help you. I will will ensure your comments are passed on to him. Many thanks LS
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