Trusted Agent profile · Dartford
★★★★★
377 reviews across 2 platforms
Galleon Boulevard, Dartford, DA2 6QE
Moat Homes Limited's office in Dartford, at Galleon Boulevard, is rated 2.9 out of 5 across 377 reviews on two platforms, including 306 Google reviews rated 3.2.
Every review we hold for the Dartford office, from every platform, shown as written. First names only.
2/5
GoogleDoes anyone actually work here? Can never get anyone on the phone! Been trying Saturday and today!
Hi Carl, sorry to hear you have been unable to contact us. Our phone lines are closed over the weekend and are very busy on Monday morning. Alternatively you can contact our customer services team via customer@moat.co.uk. Many thanks ^HS
1/5
GoogleIncorrectly bill you or take money from your account. You have to nag to get the money back.
Hi Kelly, I understand that my colleagues in the Customer Service team have now been in contact with you regarding this issue. Please let me know if there is anything else you would like me to look into. Many thanks, ^HS.
1/5
GoogleIf only there were 0 stars. Management so unprofessional it’s laughable.
Hi Rose, We are sorry to see that you have left a one star review. If you had a specific issue please email our customer service team on customer@moat.co.uk so that we can investigate and endeavour to resolve this for you. Many thanks NT
5/5
GoogleShame nears do work as all bodgers can't fix things properly
Sorry to hear this. If you would like to send us further details then we will ask the appropriate team to look into the issue for you. Regards MH
1/5
GoogleRepairs are taking months, a simple door hinge replacement and adjustments so far 6 months and waiting. Stair and landing lights 5 months and still waiting all this after waiting nearly two years for fobs and entry phone problems to be resolved. Really poor cleaning service.
1/5
GoogleReported my neighbours from hell numerous times for anti social behaviour Moat staff are not interested and have done nothing at all!!!!! been waiting over 2 & a half yrs for a transfer, nothing!! Only interested in contacting me if rent is late disgusting!!!!!
1/5
GoogleWould never ever be a moat tenant again !!!! Awful
Hi Danielle, we're sorry you are unhappy with the service you have received. If you would like to leave some official feedback please visit: https://www.moat.co.uk/feedback/
1/5
GoogleI wouldn't even give one star. Don't choose them!!!
Hi James, I'm sorry that you are unhappy with the service you have received from us. We would like to hear about your experience so that we can look at ways to improve our services. Please visit our feedback page www.moat.co.uk/feedback for more information on how to do this. Many thanks ^NT
3/5
Googlenil answers.onlyJP is number 1,best employee moat has,a gentleman.
Hi and thank you for your feedback, it's great to hear that you have been pleased with the service you have received from us. ^MH
5/5
GoogleAmazing landlords allways friendly
Hi Candy, Thank you for your feedback. It's always great to hear of our customer's positive experiences. Many thanks NT
1/5
TrustpilotAbsolutely terrible
Absolutely terrible. I am a shared owner and they have absolutely no interest in helping me with all the problems the property has been found to have since moving in.THEY ONLY WANT YOUR MONEY!!!
1/5
GoogleBuilding higher than planning states
1/5
GoogleRefusing to deal with pest control problem
Hi Karl, I'm sorry to hear that you're experiencing problems. Pls could you let me have your address so that I can ask the appropriate team to contact you. Regards MH
1/5
GoogleNever had such a rubbish experience
Hi Daryl, we're sorry you are unhappy with the service you have received. If you would like to leave some official feedback please visit: https://www.moat.co.uk/feedback/
1/5
GoogleFeel very bullied by aggressive staff
Hi Emily, I'm very sorry to hear that you feel like this. If you would like to send me further details, then I will ensure that this matter is investigated. MH
1/5
GoogleThey DISCRIMINATE against DISABLED people like mysel
Hi Steve, I'm sorry that you feel unhappy with the service you have received from us. Your comments and complaints help us to improve services Moat provides for everyone and we would encourage you to get in touch. Please visit our feedback page www.moat.co.uk/feedback for more information on how to do this. Many thanks ^NT
5/5
GoogleWe have recently just moved in our home with moat and we received fantastic service through out by Katie, she was always on hand to help us and went above and beyond.
1/5
TrustpilotAppointments are not kept
Appointments are not kept, communication is poor.
1/5
TrustpilotDreadful service
Dreadful service, attitude, customer care. They couldn’t care a less. Truly hideous service.
4/5
Google👍 …
Hi Tom, thanks so much for the review! We're so glad to hear that you're happy with our service. If you have any further questions or concerns, please feel free to contact our customer service team at customer@moat.co.uk or by calling 0300 323 0011.
1/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
1/5
GoogleIt take too long for them to answer the phone I am on hold too long!!!!
1/5
GoogleRating only, no written review.
Hello Jack, we're sorry to hear that you're not satisfied with our service. If you would to discuss this further, our customer service team would be happy to talk through any concerns you may have. Please don't hesitate to get in touch at customer@moat.co.uk or by calling 0300 323 0011.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
