Moat Homes Limited Dartford reviews

★★★★★ 1/5

Trustpilot

I had an extremely distressing…

I had an extremely distressing experience with this housing association that I would not wish on any parent.

Yolo · 12 January 2026

★★★★★ 5/5

Google

I have just completed and move in to my new build tomorrow. I was kept up to date throughout the process and Rebecca my sales rep was fantastic. If you are looking for a new house, would recommend.

Jamie · 10 February 2024

★★★★★ 1/5

Google

NEVER EVER GO WITH MOAT HOMES. We live in an estate that moat own and they’re infested with silver fish. They don’t care about other well-being’s. Mould and damp EVERYWHERE. it’s beyond a joke and we have asked for help many many times with nothing in return

Callum · 10 June 2023

★★★★★ 5/5

Google

Just completed on our new shared ownership home, and although there were a few bumps in the road, we got everything sorted. These issues were largely moved along by Simone Miller who has been fantastic for us, but thanks to everyone who was part of the process, Josh and Harry. Now time to move in!

Rich · 10 June 2022

★★★★★ 1/5

Google

Have 3 issues against a MH tenant . Have read all the tenancy rules that tenants have to comply by and all three issues are in there. Emailed MH and was told that they won’t deal with neighbourly disputes !!! The tenants are a nuisance to the neighbours with noise, rubbish and overcrowding their house with extra people that are now living with them .

Clair · 10 June 2020

★★★★★ 5/5

Trustpilot

Brilliant customer service!

I have just moved into my new home - shared ownership with Moat Homes. During the buying process, I was dealing with Hayley Rodriguez - a resales officer. She was incredible helpful, very quick communication and helped me through the process which had a few ups and downs! (not the fault of Moat). I have only lived in my new home a few days, but Hayley has continued to answer any questions I have! Very happy!

Amie · 27 June 2023

★★★★★ 4/5

Trustpilot

Amar Hart are one of the best…

Amar Hart are one of the best contractors we’ve had in a very long time, and I’ve lived in the property for approximately 33 years. I’ve had a hole in my kitchen ceiling now for over 4 years due to a leak from the bathroom, along with other problems in the property which they are now rectifying. They’ve also been very helpful in other aspects too. The workers are polite and extremely helpful and actually listen to the problems and sort it out.

Karen · 22 February 2023

★★★★★ 4/5

Google

I've recently moved into a Moat property. The handover of the property was delayed, however Harry the sales manager has done everything to reduce the impact. I am overall happy with the service they have provided and currently enjoying our new property very much.

Dilem · 10 June 2023

★★★★★ 1/5

Trustpilot

Moat housing! Stay clear!

Iv been a resident for moat for 10+ years now in great totham. When I moved in the was major damage too the kitchen ceiling which only now has taken the over 5+ years too fix but wait there's more. We run our heating and hot water on oil heating' oil boiler has been fixed multiple times over and over again' instead of paying to fit the correct and a working boiler they would rather exchange a part every time the boiler brakes (every few months) not too mention the fact we have a new born under the age for 1 and still this changes nothing in there opinion' this winter has been hard trying too heat the house with electric heaters which runs the electric through the roof but still they do nothing too compensate' the house at hand is an old property and in a state of repair' the front soffits of the house have become damp and moldy over the past few 5+ years' again nothing has been done too solve this and honestly the list continues but now we have a newborn in the house we unfortunately thought they might pull there finger out but nope. please please please I would advice anyone considering using moat housing I would stay well clear off them. Beyond hopeless is an understatement ( not too mention they know we have had damage too the house for years but allows a leaking ceiling in yhe kitchen, no hot water or heating in a house with a new born nore do they care if they fix the matter and troops be completely honest the service they provide is completely unacceptable un my opinion)

Customer · 29 January 2023

★★★★★ 1/5

Google

Appalling lack of communication during a refurbishment of a bathroom suite. The bathroom suite was in immaculate condition but Moat have a policy to replace them after 30 yrs. Sadly the suite was ripped out on Monday (7 days ago) and as yet has not been replaced leaving a 74yr old without facilities.

Renegade · 10 June 2022

★★★★★ 5/5

Google

The team at MOAT are so professional, personable, supportive and communicative! I have been so impressed and reassured particularly by Simone Miller, who has beeen incredibly helpful and 'on it', giving me confidence thoughout the process. Her colleagues, Ben Davis, Rebecca Joyce and Sarad Dodd, have all done such an amazing job supporting me through the steps.

Rea · 23 October 2021

★★★★★ 1/5

Google

I'd give them 0 if I could. From the moment I moved into my place, Moat communication and overall service has been shocking. Worst customer experience I've hacd. They seem so disorganised with everything and I'm not the only one in my building who thinks this. If you are thinking of buying a shared ownership property through Moat, I'd look elsewhere first. Chris

Not · 10 June 2020

★★★★★ 5/5

Google

We are very satisfied the way and manner Rebecca Joyce handled Moat house purchase of 2 Bevan park view, Northfleet. Her professionalism is excellent.

Christie · 24 July 2024

★★★★★ 5/5

Google

I used most for my first property i bought and was very happy with all there team we had Venessa assigned to our move also, and she helped me personally along the way and was very helpful and kind. If you are starting out using moat is agood way to start off.

Pokidom · 10 June 2022

★★★★★ 5/5

Google

We were extremely happy with the support we received from someone called Ben Davis throughout our process of moving into our new home. He was always really supportive and understanding, and did everything he could to make our experience really positive.

Robert · 10 June 2023

★★★★★ 5/5

Google

The team at MOAT are so professional, personable, supportive and communicative! I have been so impressed and reassured particularly by Simone Miller, who has beeen incredibly helpful and 'on it', giving me confidence thoughout the process. Her colleagues, Ben Davis, Rebecca Joyce and Sarad Dodd, have all done such an amazing job supporting me through the steps.

Rea · 10 June 2021

★★★★★ 1/5

Google

Omg where do start always had trouble, never get a job done or finished. I have had a front door that You can not open straight away it gets stuck 9 out of 10 times when You go open it, fire hazard for over a year and a half. They tell me to leave it unlocked?!.

Rachel · 10 June 2021

★★★★★ 5/5

Google

Great service throughout the process. Thanks to Ben for the regular updates and clarity with each stage!

Gina · 12 November 2023

★★★★★ 5/5

Google

Due to complete on my purchase next week and i have to say Hayley Rodriguez on the re-sales team has been incredibly responsive and helpful throughout the transaction. I knew that if i ever had a query or worry, i knew she would be able to answer effectively

Charlie · 10 June 2022

★★★★★ 1/5

Trustpilot

What a Terrible housing association…

What a Terrible housing association Moat is jobs left half done my husband has had falls on our path still waiting for the job to be done they are getting worse they do not communicate with their contractors as long as your rent is paid that's all that matters I'm so fed up with having to call them chasing things up myself and my husband are not in the best of health they really do add to our frustration been with Moat 22years time for a change in landlord

Maxine · 9 May 2022

★★★★★ 1/5

Trustpilot

Very poor service

Been with moat housing for 22yrs I can honestly say no one cares about the homes as long as they get their rent money my husband has had a few falls he is disabled we constantly reported our front path being terribly uneven yet 6 weeks later having reported each incident our path is still uneven morgon sindell have constantly let us down still waiting for a phone call this is just not good enough we also have a boiler job that has just been left K&T heating can't be bothered they seriously need to get their act together Moat should be on top of this they contract these companies

Maxine · 9 May 2022

★★★★★ 5/5

Google

Just recently purchased my first home, and Im over the moon, the service I have received from moat housing has been excellent, especially from Rebecca Joyce, she has been so professional and helpful, I couldn't of asked for a better sales progressor, thanks so much for everything you have done Rebecca, see u at the hand over

James · 10 June 2020

★★★★★ 2/5

Google

It seems like covid 19 is an excuse not to answer the phone and to give poor quality services, and when they finally do answer they will try to get out of repairs by fobbing you off onto the next person, we pay rent and are entitled to a proper service.

Stephen · 10 June 2021

★★★★★ 1/5

Google

I find them racist. They harrass my kids and I for an act other residents do. And tolerate insults and threats from staff, but not from residents to staff. How fair is that. They are just a bunch of disgrace. Moved into a property in Greenwich and I have had the most awful and dreaded incidents over the years

Nora · 11 June 2018