Trusted Agent profile · Dartford
★★★★★
402 reviews across 2 platforms
Galleon Boulevard, Dartford, DA2 6QE
Moat Homes Limited's office in Dartford, at Galleon Boulevard, is rated 2.9 out of 5 across 402 reviews on two platforms, including 331 Google reviews rated 3.2.
Tell us what you need and we'll put you in touch. Moat Homes Limited hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Dartford.
Every review we hold for the Dartford office, from every platform, shown as written. First names only.
5/5
GoogleI was very lucky to work with Simone Miller during my purchase process. Thanks for the immediate responses, emails and support. Great work, thanks Simone!
Hi Irina, Thank you for your review. We're pleased to hear that you had a great experience during the purchase of your new home. We'll be sure to pass your feedback onto Simone. Many thanks, GA
1/5
TrustpilotAssessment declined by the…
Assessment declined by the neighbourhood service manager for a flat. Reason given that I can't hold a tenancy. The reason being they are not capable to help me with my health requirements. My health issues are mental health, they had 3 different references saying I can live independently. A glowing landlord reference stating the same. I had also previously lived alone in the same village to this property. Total discrimination towards mental health
5/5
GoogleVery quick buy of this shared ownership property. Joshua Whyatt went out of his way to get things done smoothly. Very happy so far.
Hi, Thank you for your 5 star review. We're delighted to hear that you had a smooth experience purchasing your home. We'll share your feedback with Joshua. We hope you enjoy your new home. Many thanks, GA
1/5
GoogleAgree with all comments. Elaine Gregory- Neighbourhood Services is extremely rude and patronising. Myself and my partner feel we cannot rely on Moat to go to with any problems in the future.
Hi Rebecca, sorry to hear that you are unhappy. I would be grateful if you could send the first line of your address and some details to info@moat.co.uk and I will look into this for you. Many thanks ^MH
1/5
GoogleFunny out of 33 reviews the vast majority gave 1 star so in support of those so do l . Absolutely the worst housing association l have ever had the unfortunate decision to rent with ! And at the end of my tenancy after fully paying any arrears which the neighbourhood housing officer on the pre void inspection said he had checked and l didn't owe a penny they are now chasing me for £14 in amended service charges why Moat ? Service charges are for services that work not lifts & entry phone systems that are continually not !!!
Hi Lee, sorry to hear that you are unhappy with the service you have received. If you would like to provide official feedback, you can do so at https://www.moat.co.uk/feedback/ ^HS
1/5
GoogleAbsolutely shocking service. I have moved into my flat in greenhithe back in November that me and my wife have bought. After the purchase had gone through my solicitors sent off a cheque with the documents that was required by moat. Moat have received the cheque and cashed it in December but are claiming to not have received the documents attached ? So after multiple phone calls and hours of being on hold and explaining the same thing over and over they finally agree to send the documents for me to fill out again. I have since then filled out the required docs and sent them off 2 months ago, I am still being told these have not been received. I do not believe this for a second. So as it stands I still cannot pay my service charge for our property and moat are doing nothing about it! 25/7/2017 3 weeks on and I still haven't heard anything...
Hi George, I'm sorry you are unhappy with the service you have received from us. I would be grateful if you could send the first line of your address to info@moat.co.uk so that I can look into this. Many thanks, ^HS. Thank you for your email, we have now forwarded this on to the relevant team to look into and they will be in contact with you directly. Many thanks ^NT
1/5
GoogleAvoid at all costs, the other reviews speak the truth. I've been shared ownership with money grabbing most fit nearly 14 years with nothing but stress and lies. In December 2016 I made the attempt to purchase the rest of my property... 9 months on, moat have held it all up and now requesting another " independent" evaluation.... at cost to me. My solicitors have been trying to contact moat for months and months and now they want more money they are freely available to speak.... with more lies and being passed from person to person with 2 week call backs. I can't wait to get rid of these unprofessional, rude, uneducated clowns!!! Get out while you can, they will only suck more money out of you!!! Legal advice now being sought!!!
Hi Melanie, we’re sorry to hear that you are unhappy. I understand you are in contact with our Home Ownership Team regarding this, however if you would like to provide some official feedback please visit https://www.moat.co.uk/feedback/
5/5
GoogleJust want to Thank Moat for giving me the opportunity to a new start by this affordable home of which I have lived for 2 years. Best property I have ever lived in and was gobsmacked I was being offered it. The service and property have been excellent. Patient endurance while I made the transition from unemployment to employment and allowed me the time to pay back the arrears. Sorry to see Most go but we are changing landlords due to Moats best intetests. My personal rating is 20/10.
Thanks Dean, it's lovely to receive positive feedback from our customers and we're so pleased you enjoyed your home and experience with us ^HS
4/5
GoogleWe have just moved into our new home and are very pleased with it. There are a few issues that need addressing but nothing major - we trust that these will be rectified. We had previously purchased a property through a shared ownership scheme years ago, with a different housing association and the new model seems much improved on the original. The actual process of purchasing via shared ownership was definitely far more long winded than before and the usual nonsense between solicitors, both blaming one another for hold ups, added to the stress levels. However, Keeley Sadgrove at Moat, was on hand throughout the whole process, answering questions and chasing things up for us. This was very important at a time when communication with our solicitor was minimal, to say the least! It remains to be seen how Moat Housing perform as a landlord. I hope to be able to write another favorable review in years to come.
1/5
GoogleI wish it was possible to give them 0 star. Everyone who works for this housing association must have been specially trained to LIE!! Not only are they faceless and unreachable, they lack empathy or the will to resolve any issues tenants are facing, the only time you ever hear from them is when there's money to be collected. I must say being a Moat tenant has to be the worst mistake of my life.
Hi We’re very sorry to learn that you are experiencing issues with our service, we would welcome your more detailed feedback as it can help us to improve things for our customers. I’d encourage you to email our customer service team on customer@moat.co.uk for the attention of the Comms Team and we’ll make sure that we investigate and do our best to resolve things where we are able. Regards MH
1/5
Google(Had a brand new kitchen fitted) men came to replace 3 doors and worktop that had chips and big gaps over 3inches wide around pipes, sink runs the other way, water on the draining board runs onto work top. had moat out and they are happy that it's a brand new kitchen doors are falling off and doors do not match handles are all different and we are not allowed another new kitchen for 15/20 years as we accepted them to do a brand new kitchen which we thought we was getting if we where told they would do this then we would of refused it. If I could post no stars I would it's shocking they can get away with this level of work, neighbours have had new kitchens which have been new as in new base units, wall units tiles on walls flooring etc we are 4 star got demoted from 5 not sure why as rents always payed. When I called the housing officer out I showed them the kitchen and asked if they would be happy with the works in there own home and answer was NO so why is it ok for us?
Dear Steve, I am sorry to hear that you are unhappy with the level of service you have received and the quality of works completed in your home. If you could contact our customer service team on 0300 323 0011 we would like to make arrangements for one of our Clerk of Works to visit you to carry out an inspection of the kitchen. Many thanks Nicola
1/5
GoogleWow! Thank you Moat for a Happy Birthday today! just had a one sided conversation with the most dismissive, aggressive individual named Liz (a customer service advisor), who can you believe actually contacted me in regards to a previous, poor customer service feedback given by text. Very uninformed individual, clearly angrily affected by the one star I gave her colleague. Customer relations, Moat you have to be joking! Unfortunately I have to select a star to post review, however, this service deserves a zero. To the gentleman Steve Blake, yes, you are absolutely right. Moat do discriminate against disability. Disgusting behaviour, that should never be tolerated!
Dear Natalie, I am really sorry you feel you’ve had a bad experience. If you would like to provide us with official feedback of our service, please visit www.moat.co.uk/feedback which will provide you with further information on how to do so. Many thanks ^HS
1/5
GoogleMoat put the rent and service charge up, okay I get it but they don’t fix anything in our building, we have raised different issues and after months those haven’t been fixed. Everyone is tired of chasing and chasing and nothing gets done.
Hi Clara, we're sorry to hear you're unhappy with our service. Please contact us on 0300 323 0011 or email customer@moat.co.uk so we can look into your repairs further and provide you with an update.
1/5
TrustpilotI have given one star because I…
I have given one star because I wouldn't be able to write this review. I only just moved into my property near the end of last month. But with the conversation I had over the phone today, we'll semi- conversation I had to hang up the phone. I now feel like I need to move as soon as possible, I feel like I can't stay here much longer. For someone who suffers from depression and anxiety and suicidal tendency. It's not good.
5/5
GoogleI have been a moat tenant for 14 years now and I’ve had nothing but fantastic customer service. I’m currently in the process of a management move something that is so stressful for personal reasons has been made a whole lot easier due to My housing officer Emma HJ ! She’s been great she always goes above and beyond, it’s very clear how passionate she is about her role.
Hi Zoe, thank you for your review. We're happy to hear that you've received great customer service from us over the years and that you've had a positive experience during the process of your move. We'll share your feedback with Emma. Many thanks, GA
1/5
TrustpilotThey will up your service charge each…
They will up your service charge each year and send you a yearly surprise of a deficit letter that will also need paying. Do not use them.biggest con artist in the business
5/5
TrustpilotI have recently approached MOAT to buy…
I have recently approached MOAT to buy a shared property. Hayley from MOAT who has helped in a very professional way and has answered all my questions and doubts without any hesitation. From stage 1, MOAT team has been supporting me. Hayley is very approachable and outstanding team member. Really professional.
1/5
GoogleI was happy to have been purchasing my shared ownership property with Moat but I have become restless and will soon be homeless as the handover dates for this property have been moved a dozen times. My last update was for the 3rd of November but I have now just been told that it has been moved again and have heard nothing from Moat. I am really disgruntled.
Hi Cecilia, I’m sorry for any delays in our responses. I can see that a member of our Sales Team contacted you this week and your move is now on track. Our Sales Team will be in regular contact to update you along the way. Many thanks, GA
5/5
GoogleAs l first time buyer it was a big step to purchase my first shared ownership property. My first contact was Ben Davis who was so helpful reserving my lovely flat. For the next step l had Rebecca Joyce to help me to finalise my purchase.She was in contact with me all the time and helped me so much through some stressful times. Such a lovely person! Highly recommend Moat .
Hi Renata, We're delighted that you had a positive experience buying one of our shared ownership properties; we hope you've settled in well. We'll pass your feedback on to Ben and Rebecca. Many thanks, LR
1/5
GoogleI have lived in almost house for over ten years and still my windows are knackered and still moats do nothing.there is a family who live in the same street and they have the police round at least once a week because these people who live there are unruly and damage every ones property and cars this has been going on for 4 years but still moats do nothing .DO NOT USE MOATS.
Hi, I'm really sorry to hear about the issues that you're experiencing. So that I can look into this further can you please email customer@moat.co.uk with the first line of your address. Many thanks MH
5/5
GoogleHayley really helped me through the process of purchasing my shared ownership flat, was really helpful and guiding through the process and helped me with any questions I had as this was my first time purchasing a shared ownership property
Hi Charlee, thanks so much for taking the time to leave a review! We're thrilled that you're happy with our service. If you have any further questions relating to your property, please don't hesitate to get in contact with us on 0300 323 0011 or by emailing customer@moat.co.uk.
5/5
GoogleJust moved into a shared ownership with a Moat property and found them to be very professional and kept us in the loop all the way through the mortgage procedure. Moat’s procedures were informative and kept the stress of buying and moving low as well as nice and smooth. The manager we delay with, Vanessa, was brilliant and we cannot fault her in any way. Thank you Moat- great service
Hi Simon, thank you for your feedback. We really hope you enjoy your new home and will ensure your feedback is passed onto Vanessa. Many thanks NT
5/5
GoogleI was Housed by Edith Okwuosa she is the Empty Homes and Allocation officer from Moat Homes. A very professional service from Edith thanks to you and your team..👍
Hi Peter, thanks so much for the review! We're so glad to hear that you're happy with our service. If you have any further questions or concerns, please feel free to contact our customer service team at customer@moat.co.uk or by calling 0300 323 0011.
1/5
TrustpilotI had an extremely distressing…
I had an extremely distressing experience with this housing association that I would not wish on any parent.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Moat Homes Limited hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Dartford.
