Trusted Agent profile
★★★★★
118 reviews across 2 platforms
36 The Broadway, Darkes Lane, EN6 2HW
Auckland Estates Limited's Darkes Lane office at 36 The Broadway is rated 4.4 out of 5 across 118 reviews on two platforms, including 114 Google reviews rated 4.4.
Every review we hold for the Darkes Lane office, from every platform, shown as written. First names only.
5/5
GoogleRecently Megan from Auckland estate helped me to find my new property with them Great services and company Highly recommended to get in contact with them
Hi Balazs, thank you for your 5 STAR REVIEW! We wish you all the best in your new home :)
5/5
GoogleGood experience with Auckland Estate, thanks to Megan for allowing me to view a property. Previously, Shaun help me too. Both are friendly and professional.
Thank you for your 5 STAR Review!! :)
5/5
GoogleMegan from Aukland Estates was really helpful when we were looking for a rental property. She was super responsive, easy to talk to, and made the whole process way less stressful. Would definitely recommend her to anyone looking to either rent or purchase a property.
Hi Robyn, thank you for your kind recommendation and 5 Star Review!
5/5
Googlethanks to all at Auckland, and in particular Grace and Marcus for all their efforts in getting to a great result. The whole team is very good and phones always answered quickly, calls returned and done with good humour and professionalism - class act all round, thank you.
Hi Diane, thank you both for your review. It's been a pleasure and we look forward to seeing again soon :)
5/5
GoogleProcess of us moving in has been very smooth and made easy! Thank you Megan for being so responsive and helpful throughout :)
Hi Maham, Thank you for your 5 STAR Review!! :)
1/5
GoogleAvoid this agent! As a motivated perspective with finances already arranged I expected it to be easy to arrange a viewing of a property I was interested in. But this agent was extremely reluctant to actually arrange a viewing, insisting that I take a look at the email he had sent me and to do a virtual viewing. I has informed the agent that I had had a recent stroke effecting my optic nerve and was having issues with my eyes and I insisted on a physical viewing. To my amazement the agent said he didn’t want to waste his time or mine and hung up on me! I have a mind to visit the property on sale in Little Heath and tell the vendor that his selected agent is actually blocking me from viewing his property. As a Founder of a company that specialises in Customer Experience I would urge perspective clients of this company to insist that they treat buyers with respect. I personally wouldn’t use them to sell my property and would suggest that there are far better agents around. I subsequently saw a property around the corner with Buttler residential. Barry from Buttler gave me a superb experience and I would highly recommend them.
Hi again and thank you for taking the time to share your views. We are sorry that you feel you have had a bad experience with us, however, after reviewing the telephone conversation unfortunately the majority of what you say seems to be incorrect. We are certainly not aware of any health issues and wish you a speedy recovery. If you would like to discuss this with a manager please feel free to call the office again.
1/5
GoogleThis agency used to be well thought of before they "merged" with BPM, who were known as something else before that, and something else before that (I'm usually weary of name changes). Usually I'd contact the agent directly, but this particular one has history of littering our town with their advertising boards. There are regulations regarding boards, AE know them, but for Joe Public they are that the board must be removed with 14 days of a deal completion. The board outside 1 Cranborne Road (that's next to the day centre Cranbourne Place) has been in place for 25 months, in fact it was so discoloured by the sun that they had to change it. Many other similar ones about, including one in the past where they placed two boards on a piece of land sold at auction by a different firm. They even placed a board in the middle of some greenery just up from the Fire Station, proudly stating 'Let & Managed' but with no property nearby. In place for 3/4 weeks before somebody (not me) removed it but it reappeared very quickly. Looked like someone else has taken exception to it and added something, perhaps rather apt as it's planted outside Mutton Lane Cemetery!! Click on the pictures and have a look at what is below the main signage) Perhaps others within the area will take a dim view of an agency that litters our town with unnecessary signs. I always find that voting with your feet works wonders. As a local business if AE tidy up their act I would be happy to remove this entire review.
Dear Mr Walters, Thank you for another review of our company and your insightful observations on our brightly coloured boards. We appreciate your keen eye for detail and your concern for our advertising aesthetics. However, I must correct some misinformation in your review. We have not merged with BPM, nor have we undergone the name changes you mentioned. It seems there might be some confusion, and we'd be happy to clarify any misconceptions. Regarding the specific concerns about our advertising boards, we take such feedback seriously. After looking into the locations you mentioned, we can confirm that the boards have been removed. We acknowledge the importance of adhering to regulations and strive to maintain a positive presence in the community. We appreciate you bringing these concerns to our attention. Your feedback is valuable, and we take it seriously as we continuously work to enhance our local presence. As evident in the positive reviews from many others, we are dedicated not only to our professionalism in our industry but to addressing community feedback and ensuring a positive experience for the majority of our clients.
1/5
GoogleFollow up: A few days after my agreement my father fell unwell and I had to move out to care for him. This estate agent didn't care at all, I was made to pay 3 months rent for a property I didn't live in. In addition to this, they took TWO weeks to put the property back on the market. No desire to understand the situation and completely money focused. Will never be using their services again and will be taking this further.
Thank you for your feedback. We're sorry to hear about your situation and understand that this was a difficult time for you. As managing agents, we must adhere to the terms of the tenancy agreement, which typically includes a notice period and rent obligations. The property was re-listed according to the landlord's instructions, which may have affected the timing. We strive to balance understanding personal circumstances with our contractual responsibilities. Your feedback is important, and we will use it to improve our services.
5/5
GoogleSome years ago Paul had handled the sales of our property, then my mother's with great efficiency and consideration. So when it became time to sell my late father-in-law's house it was a given that we would return. Living over 200 miles away now we needed extra trustworthiness and were not disappointed. Peter and Marcus in particular kept us well informed of viewings and feedback, helped to arrange people to clear, clean, tidy the garden, read the meters and keep an eye on the property. Five star treatment indeed.
Hi Susan, thank you so much for this lovely review. As always it has been an absolute pleasure! We wish you all the best and if you are ever back in town please pop in and see us again :)
5/5
GoogleAuckland Estates helped me find a flat in Potters Bar. I was happy with the service I received and have settled nicely in my new home.
Hi Costas, It was a pleasure and thank you for your 5 Star Review, we wish you all the best in your new home :)
5/5
GoogleMy experience with Auckland Estate was from start to finish extremely professional, dedicated, thorough and faultless. Peter, Grace and Marcus were always in contact and kept the chain moving at pace. I would highly recommend using Auckland Estates when buying or selling a property. They are truly the best.
Hi Emily, It has been an absolute pleasure. We wish you all the best and thank you again for your lovely review.
5/5
GoogleWe bought from Auckland. Excellent service from Marcus, especially toward the end Marcus went extra mile, coordinated all parties and actively pushing the sales through. Thank you!
Hi Eve, Thank you again for you 5 star review! We hope you are settling in nicely to your new home.
5/5
GoogleGrace has been a great point of contact to have within Auckland Estates Exceptionally responsive and helpful and constantly going above and beyond to ensure customer satisfaction. Nothing is ever too much trouble. A huge credit to the company. Keep up the great work!
Hi Mr Khan, thank you for your great review, we will pass these kind words to Grace and we look forward to working with you again soon. All the best :)
5/5
GoogleVery satisfied with the service...my property was let out in a relatively short time with a good monthly rental. Shaun, the letting manager, was proactive and very helpful during the process. Thank you Shaun, especially.
HI Tony, Thank you for your review, we will make sure that Shaun sees this. All the best and speak soon.
5/5
GoogleGrateful to Peter,Megan and Sean and Marcus.A difficult and long sale process ; very special thanks to Auckland Estates team- for their high professionalism and passion .
Thank you for the kind recommendation and 5 STAR Review! Wishing you all the best in your new home.
5/5
GoogleI was recently helped by Shaun who went above and beyond to get moved into a property in under a week of it first being advertised. Really prompt and professional service - recommended, and big thanks!PositiveResponsiveness, Quality, Professionalism
Hi Anna, Thank you so much for taking the time to leave us a review. We are glad everything went so well for you and will make sure that Shaun sees this review. Wishing you all the best in your new home!
5/5
GoogleThanks Shaun, very professional, efficient and keeping us well informed throughout the process. Much appreciated.
Hi Betty, Thank you for taking the time to leave a review, your kind words will be passed to Shaaun. We wish you all the best.
5/5
GoogleQuick responses, moved into my new place easily, easy to work with.
Thank you for your review. Wish you all the best in your new home.
5/5
GoogleI have recently dealt with Shaun at Auckland Estates in regards to letting a flat and I was very impressed with his proactive approach, professional attitude and amazing follow-up. I would highly recommend him and will be using his services again.PositiveResponsiveness, Professionalism
Hi Nitin, Thank you for taking the time to leave us a review. We will make sure that Shaun sees this. Wishing you all the best.
5/5
GoogleWe used them for 3 years and they were fantastic. Very professional and courteous. They were quick to fix anything that need it and were very responsive and helpful to any questions we had. Would highly recommend Hazel and the whole team.
Hi Adam, Thank you for taking the time to leave us a review. We will make sure Hazel and the team get to see this. Best wishes.
5/5
GoogleMarcus Walters handled the sale of our property in Potters Bar. He was very professional and experienced and more than prepared to go out of his way to iron out any problems that came up during the sales process. We would have no hesitation in recommending him to anyone contemplating the sale of a property during these difficult times.
Hi Brad, thank you for your review. It wasa pleasure and we appreciate the reccommendation. All the best.
5/5
GoogleHats off to these guys. Especially Shaun who kept me informed during the process of renting a property. He was very helpful and professional and nothing was to much trouble . Keep up the good work.PositiveResponsiveness, Professionalism
Hi Grant, Thank you for taking the time to leave us a review. We will make sure that Shaun sees this. Wishing you all the best.
5/5
GoogleWant to thank Hazel and Shaun for being extremely patient and helpful in every step we went through. It’s been a pleasure working with you!
Hi Aida, Thank you so much it was a pleasure dealing with you too. Wishing you all the best :)
5/5
GoogleGemma has been amazing, ensuring works are carried out in the property I rent. Thank you!
Hi Jack and Grace, Thank you for your kind review, we will make sure Gemma sees this :) All the best
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Auckland Estates Limited's Darkes Lane office has 118 reviews across two platforms: 114 on Google, 4 on Facebook.
Auckland Estates Limited Potters Bar is rated 4.4 out of 5 across all 118 reviews, and 4.4 out of 5 on Google from 114 reviews.
Auckland Estates Limited Potters Bar, 36 The Broadway, Darkes Lane, EN6 2HW.
