Every review we hold for the Daresbury office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotOrchard Place
Orchard Place, can’t speak highly enough of Kirk and Wayne, absolutely brilliant lads who couldn’t do more for us. Quick and care very much! Their work was brilliant and fast. Could definitely do with more Kirk’s and Wayne’s on site.
Custom · 26 June 2024
Agent replied · 24 August 2024
Thank you for your wonderful feedback! We're delighted they both provided outstanding service at Orchard Place. It's fantastic to know that they made such a positive impression. We'll be sure to pass along your kind words to them.If you need any further assistance, please don't hesitate to reach out. Thank you once again!
★★★★★ 5/5
TrustpilotExcellent experience
Our experience with Castle Green has been amazing. Especially in regards to customer service. Vikki and Kirsten have always been a phone call or email away and have been so helpful throughout all stages of buying our property liaising with solicitors etc. thank you guys Jessica and Ryan x
Jessica · 21 December 2023
Agent replied · 12 June 2024
Dear Jessica and Ryan,Thank you so much for taking the time to share your positive experience with Castle Green! We're delighted to hear that your journey, particularly with our customer service team, has been amazing. Vikki and Kirsten are dedicated to providing exceptional service, and it's fantastic to know they were readily available to assist you at every stage, including liaising with solicitors.We appreciate your kind words and are thrilled to have played a part in making your house-buying process smooth and enjoyable. Please don't hesitate to reach out if you need further assistance or have any questions.Welcome to your new home!Best regards,The Castle Green Team
★★★★★ 5/5
TrustpilotGreat experience buying a new build…
Great experience buying a new build with castle green. Had a few typical snags as expected but the site manager Ryan really helped ensuring the house was up to scratch and booked regular meetings every step of the way. He went above and beyond the standard and I’d like to give a special thanks to him!
Spencer · 24 June 2023
Agent replied · 12 June 2024
Hi Spencer, thank you so much for your kind review. I will pass this over to Ryan who I'm sure will be so pleased to hear. Please don't hesitate to contact us if there is anything else we can help with
★★★★★ 5/5
TrustpilotFlorin - going to extra mile
Florin, one of the Castle Green technicians came out to our property to fix a few snags that’s had come up. He went the extra mile with helping us with some kitchen cupboards and was professional throughout. Thanks again Flo!
Sarah · 24 May 2024
Agent replied · 12 June 2024
Thank you so much for your kind words! We're thrilled to hear that Florin was able to go the extra mile and help you with your kitchen cupboards. Our team takes great pride in providing professional and thorough service, and it's wonderful to know that Florin exemplified this during his visit.We'll be sure to pass along your appreciation to him. If you need any further assistance, please don't hesitate to reach out. Thanks again!Kind regards,Team Castle Green
★★★★★ 5/5
TrustpilotPaul the Castle Green technician came…
Paul the Castle Green technician came today to complete some outstanding issues. As always he did an amazing job, he always shows the upmost respect for your property, and completes the issues to a very high standard. He is a credit to Castle Geeen.
Jonathan · 7 March 2024
Agent replied · 12 June 2024
Thank you for sharing your recent experience with Paul, our Castle Green technician. We're thrilled to hear that Paul continues to impress with his high standard of workmanship.We'll make sure to pass on your praise to Paul. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help.Kind regards,Team Castle Green
★★★★★ 5/5
TrustpilotGreat service …
Great sales team at Castle Green Rhosrobin and also super quick response to queries and friendly service from the site manager Gethyn. Quality of work is top notch.
Douglas · 24 November 2024
Agent replied · 24 December 2024
We are thrilled to hear about your positive experience with our team at Llys y Coed, Rhosrobin. We are proud of our sales team and site manager Gethyn for their dedication to providing excellent customer service. We are also pleased to hear that you are happy with the quality of our work. Thank you for taking the time to share your feedback.Kind regards,Team CGH
★★★★★ 5/5
TrustpilotExcellent! A*
Recently bought my first home from Castle Green and they were excellent throughout the process and kept me fully updated all the way. They were on hand to answer any questions I had. I would not hesitate to recommend them anyone looking to purchase their first home. They have a fantastic team with first class customer service! Thank you so much!
Pat · 10 October 2022
Agent replied · 12 June 2024
Hi Pat, thank you so much for your kind words. We wish you all the best in your new home. Best wishes, Mollie
★★★★★ 5/5
TrustpilotFantastic
The process of buying and moving into our new home was faultless. Wide choice of options available to pick from, both sales and site team very helpful and the aftercare team. If you are thinking of buying a castle green home…. go for it!
Bec · 31 January 2024
Agent replied · 12 June 2024
Thank you very much for your review!We're thrilled to hear that your experience with Castle Green Homes was faultless from start to finish. Offering a wide range of options and ensuring exceptional assistance from our sales, site, and aftercare teams are priorities for us, and we're delighted to know that we met your expectations.Wishing you the very best in your new home. Kind regards,Team Castle Green
★★★★★ 1/5
TrustpilotGetting sick of these lot ruining green…
Getting sick of these lot ruining green space in north Wales. They seem hell bent on destroying every lovely green field around.
Adam · 22 December 2025
★★★★★ 5/5
TrustpilotPaul from Castle Green Customer Care in…
Paul from Castle Green Customer Care in Warrington, responded very quickly this week to a problem I had with my front door.He saw the problem immediately and fixed it.Really appreciated the swift response
Karen · 21 June 2024
Agent replied · 12 June 2024
Thank you for sharing your positive experience! We're delighted to hear that Paul was able to quickly respond and resolve the issue with your front door.We appreciate your kind words. If you need any further assistance, please don't hesitate to reach out.Kind regards,Team CG
★★★★★ 5/5
TrustpilotA good start to your new Home
We got to know about Castle Green more when we started seeing their developments and I must say that they are very helpful in our journey so far and we are really enjoying the hospitality extended. Excellent customer care and we are looked after well.
Sabu · 6 October 2023
Agent replied · 12 June 2024
Hi Sabu, thank you for leaving a review on the positive experience you have received already. We wish you all the best when moving into your new home. Many thanks, Matt
★★★★★ 5/5
TrustpilotWillow Fields: Fantastic service
Willow Fields: The whole experience has been extremely smooth. I received plenty of support from the Castle Green staff throughout the purchasing process, right through to completion and the subsequent snagging stage. I can't find fault with anything at all - and I'm very happy with the quality of the house!
Nick · 4 April 2023
Agent replied · 12 June 2024
Hi Nick, thank you for your kind review. It's always lovely hearing our customers have a positive experience. We wish you many more happy years in your new home. Many thanks, Mollie
★★★★★ 5/5
TrustpilotA genuinely people first experience
We visited Castle Green at Llys Coed for an unscheduled viewing and were immediately put at ease by Carol.
Innocent · 23 December 2025
★★★★★ 1/5
TrustpilotVery dissatisfied home owner
We moved into our new home (Willow Fields Warrington) and it was a mess. We had 80 pages of snags. Ceilings uneven, multi coloured walls, swamp for a back garden despite turf, in the end told them to stop visiting after 5 months of inconvenience, stress and dis satisfaction
DAMIAN · 17 April 2023
Agent replied · 12 June 2024
Hi Damian, we are sorry to read that your recent experience with us has left you feeling this way. I have passed your review over to our customer care team who will investigate this further for you. We would appreciate if you could email us with your plot number and any other relevant information to customercare@castlegreenhomes.uk please.
★★★★★ 5/5
TrustpilotThe quality of Green Castle needs to be…
The quality of Green Castle needs to be monitored. It has been 19 months since the house was received. Fortunately, the maintenance staff (FIO) has followed up well and the current situation is improving.
Nga · 12 March 2024
Agent replied · 12 June 2024
Thank you for bringing this to our attention. We're glad to hear Flo has been responsive and effective in addressing any concerns you've had. We strive to maintain high standards and are committed to ensuring that your home continues to meet your expectations. If you have any further feedback or issues, please don't hesitate to reach out to us. We value your satisfaction and are here to assist you in any way we can.Kind regards,Team Castle Green
★★★★★ 5/5
TrustpilotGreat reservation/exchange experience.
Heather our sales consultant made us feel welcome during the reservation stage through to the exchange of contracts for the property. We trust we will be guided through the stages to final completion and look forward to dealing with the team through construction.
Yvonne · 7 July 2023
Agent replied · 12 June 2024
Hi Yvonne, thank you for taking the time to share your positive experience throughout the reservation and exchange process. We're delighted to hear that Heather has made you feel welcome and I will be sure to pass your lovely review over to her. We appreciate your feedback and if you have any further questions, please don't hesitate to contact us.
★★★★★ 1/5
TrustpilotUnprofessional & Damaging Vindictive Behaviour
Unprofessional behaviour. Awful experience in dealing with the supply of an order that was placed by a member of staff signing and returning an order form, as the authorised person on behalf of the company. We later found she had no authority to do so. Wasting our time and money by sending goods. The manager called and was extremely rude to our sales manager prior to obtaining any facts. Despite being professional and resolving the matter with them, the manager and member of staff showed very immature and vindictive behaviour. Not a nice company to do business with.
Franking · 31 January 2023
★★★★★ 5/5
TrustpilotHad some guys in doing our snagging…
Had some guys in doing our snagging from Castlegreen. Very respectful, did a good job and cleaned up after themselves.Well done Flo, Carl and Dery
Nick · 20 July 2024
Agent replied · 24 August 2024
Thank you for your positive feedback! We're delighted to hear that our customer care team provided respectful and high-quality service while handling your snagging issues. Your satisfaction is important to us, and we appreciate you taking the time to share your experience. If you need any further assistance, please don't hesitate to reach out.Kind regards,Team CGH
★★★★★ 5/5
TrustpilotBought a house on Brook Meadow
Bought a house on Brook Meadow, Penyffordd. Really pleased with the house and the service from both Carol and Gethyn on site has been great. Even for the small amount of issues that we had the team sorted them quickly. Would definitely recommend.
Stuart · 13 May 2023
Agent replied · 12 June 2024
Hi Stuart, thank you for your positive review. I will pass this onto Carol and Gethyn who I'm sure will be so pleased to hear. We wish you many happy years in your new home
★★★★★ 1/5
TrustpilotBully boy
Rather than turn your comments off on tik tok come out and tell us what your doing with that wet wipe that felt it acceptable to put his hands on one of our soldiers?!! Beauty of social media is it holds every accountable and makes people like Robert Dooley be held accountable for their bully boy antics
Grant · 15 June 2024
★★★★★ 5/5
TrustpilotAppreciate for technical maintenance staff of Willow Fields
We are very grateful to Carl for repairing the leakage problem for us. He is very diligent and professional. Thank you very very much.
· · 7 June 2024
Agent replied · 12 June 2024
We are delighted to hear that you were pleased with the service provided. We strive to provide excellent service and appreciate your kind words about Carl's diligence and professionalism.If you need anything further please don't hesitate to get in touch.Kind regards, Team CGH
★★★★★ 5/5
TrustpilotApppreciation on Carl
I appreciate Carl who is a kind, helpful and professional technician. He solved the problems immediately and provided professional advice to us.
Candy · 14 June 2024
Agent replied · 24 August 2024
Thank you for your fantastic review! We're delighted to hear that Carl provided you with kind, helpful, and professional service.Your satisfaction is our top priority, and recognising our team's efforts is wonderful. If you need anything else, please don't hesitate to reach out.Kind regards,Team Castle Green
★★★★★ 1/5
TrustpilotAwful - Avoid
Awful. Pushy Sales assistants, who are seemingly unable to deal with outside the box questions. Providing responses that actually don't answer the questions, I’ve had to repeatedly ask the same questions, to the point of exasperation. Very pushy on timescales, which are unrealistic when none of the recommended 3rd parties and you're told you need to use to ensure it all goes through in 6 weeks will get back to you in line with CGH timeline.Beware that they require exchange in 6 weeks on a house that isn't going to be built for 9 months but worse still if there are any delays their side and your mortgage offer expires ( 6 months max on most mortagage offers) and cant be renewed, you will pick up the additional costs to reapply or potentially not be offered another mortgageIn the latter scenario CGH are entitled to keep all of your 10% because you've exchanged. No acknowledgement that the risk is all on the buyer. Not concerned by it either. It's scary and unethical in my opinion.Inflexible and not customer orientated, that’s has been my experience, big red flag with this company .
Driveonfatty · 16 March 2022
★★★★★ 2/5
TrustpilotWorst mistake of my life buying on the…
Worst mistake of my life buying on the Warrington development Willow Fields, Have had nothing but unresolved issues since moving in. Keep being told will will sort it but it never gets done. Build and finishing quality very poor.
Stephen · 9 March 2023
Agent replied · 12 June 2024
Hi Stephen, we are really sorry to hear about this, we’ll arrange for someone from our Construction team to visit with a plan to resolve your issues. Kind regards, Mollie
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