Trusted Agent profile · Dalkeith
★★★★★
189 reviews across 1 platform
Viscount Drive, Dalkeith, EH22 3GZ
Dandara East Scotland's office in Dalkeith, at Viscount Drive, is rated 4.8 out of 5 across 189 reviews on 1 platform.
Every review we hold for the Dalkeith office, from every platform, shown as written. First names only.
5/5
TrustpilotWe moved into Saxon Park
We moved into Saxon Park, Biddenham 2 months ago. Everything has been so smooth and Dandara were nothing but helpful. The houses are well built and the incentives they offered us were amazing
Thank you so much for your review, we're so pleased to hear the team has been so helpful. Many congratulations on your new home, we're sure you'll be very happy there.
5/5
TrustpilotPartnership in action
We moved into our new home in Saxon Park Biddenham in Feb 2024 and our journey to get there from when we first visited the development in summer 2023 was supported all the way by Kelly, Jo and Katie. No question was too small or large, always friendly and welcoming, very knowledgeable and excellent for staying in touch and responding. Model of customer service. After we moved in we had similar level of help and support from site managers Andy and Josh. It feels like a partnership and a collaboration that each prospective homeowner is part of and despite the many people and queries and activities they all manage daily, their approach is very personal and caring.
Thank you for leaving such a great review, we're delighted you had such a positive experience with the team. We hope you're enjoying living in your wonderful new home.
5/5
TrustpilotExcellent service from Joyce
Joyce was very friendly and informative, we only went to see one apartment but she took the time to show us a few others which was very helpful.
Thank you for taking the time to leave such a great review, we're delighted you had a great experience with Joyce.
5/5
TrustpilotVery helpful staff
Very helpful staff - very welcoming - spent quite some time with us answering our many questions.
We are so glad our team was helpful and welcoming. We appreciate your kind words!
5/5
TrustpilotFab Fab Fab
I can’t recommend Dandara highly enough! Right from the start Brendan has been on hand to help me through the process of moving from the UK to Jersey on my own. Dandara came highly recommended by my relocation company who work with them a lot which speaks volumes. No usual estate agent fakery just genuine, honest, helpful people.
5/5
TrustpilotSaxon Park
I recently visited Saxon Park and the ladies there were so helpful and welcoming. Joanna went out of her way to assist us and answer and questions we had. We would 100% recommend them.
We're so pleased to hear that. Thank you for taking the time to leave such a fantastic review.
5/5
TrustpilotVery friendly sales team
Very friendly sales team. Very transparent and keen to help clients to progress with the house buying. They are always in contact and providing constant updates on the process.
We're so happy to hear about your positive experience with our sales team! It's great to know that their transparency and dedication to keeping you informed made your home-buying process smooth. We appreciate your recommendation!
3/5
TrustpilotDidn’t like the finishes on the…
Didn’t like the finishes on the wallyford houses . I would say a cheap range
We're sorry to hear our homes weren't the right fit for you. We appreciate your feedback and wish you all the best in finding your new home.
5/5
TrustpilotMeadow BanK Property Visit
A very pleasant experience and was made to feel very welcome by Ashley. He responded to my queries in a professional manner and took notes of my particular requestPlease note that after leaving clear instructions that I would confirm my offer on Monday the 10th of June, Dandara allowed another supposedly prospective buyer to put an offer in without informing me. I checked on Friday and was told by Ashley and another Sales agent that this was done by one of their superiors. I think that this is an incredulous story as Ashley stated that he was going to contact me on Thursday night and somehow did not do so. However, the lady sales agent stated that they found out that the property which was on reserve to me has been offered to someone who is going to rent it on the Friday by email. I was shown an alternative property which was not as good as the one which I had initially chosen.I am disappointed and On the basis of this experience, i do not want anything to do with Dandara as I feel that I have been victimised in favour of one of their buddies- It would be great to hear from the supposed superior and receive an apology.
Thank you for your review. We're sorry to hear that you missed out on the property you were keen on, we do hope you find your new home quickly. We are unable to hold properties for customers without a reservation deposit.
5/5
TrustpilotHigh quality in every respect
From our first meeting with Sara and then Rebecca, the whole purchase process ran smoothly, their friendliness and professionalism were exemplary and helped to make it stress-free. The site team marshalled superbly by Paul have also contributed greatly to an excellent experience. What little issues have arisen, have been deal with quickly and with no fussWe are very impressed by the house quality and fabulous staff at Dandara
Great to hear, thank you for your review! Many congratulations on your new home.
4/5
TrustpilotVisited for viewing appointment
I recently had a viewing appointment at Oakwood Place in Reading. The sales team was helpful and attentive to all of our questions. The homes are well-designed, with ample storage space. I particularly like the garage, solar panels, and EV charging points, these are standout features for me.On the downside, there is no dedicated children's play area within the development. I also felt a bit pricy.
Thank you for your feedback.
4/5
TrustpilotRenting made easy
My name is caroline ,i have just rented a property with Dandara recently.
We are so pleased to hear about your positive experience finding a property with us. We hope your tenancy continues to be a great one!
5/5
TrustpilotHelen was very helpful today when we…
Helen was very helpful today when we called to have a look around your show house. She was able to answer our questions. Thank you
We're so pleased to hear that! Thank you for taking the time to leave such a great review.
5/5
TrustpilotLovely houses and a great site
I was given a warm welcome at the Birch Park development.
We are delighted to hear you had such a positive experience with our team and found the selection of homes appealing. Thank you for your kind words!
5/5
TrustpilotSaxon Park
We've just moved into our new home at Saxon Park, Biddenham. Kelly, Jo and Katie were wonderful from start to finish and I would highly recommend this development.
Many congratulations on your new Dandara home, we're sure you'll be very happy there! Thank you so much for leaving such a wonderful review, the team will be delighted with your comments.
5/5
TrustpilotVery helpful staff Elliot showed us…
Very helpful staff Elliot showed us around went out of his way to offer homes with a utility room accessed from the outside.
We're happy to hear that our team were so helpful. Thank you for your positive feedback!
5/5
TrustpilotWonderful Dandara Team
Brendan, Terri, Liisa and Clair are incredibly helpful. They made moving to Jersey and off the island super quick and easy. They’re super responsive and always ready to accommodate reasonable requests. If you’re looking for a place to rent in Jersey, I would definitely recommend you reach out to them. Even if what you are looking for isn’t obviously listed on any of the property websites, they’ll make sure you find something that suits your needs.
We're so pleased to hear that. Thank you for taking the time to leave such a fantastic review, the team will be delighted with your comments.
2/5
TrustpilotBad development
Not what we are looking for overcrowded and iver priced
We're sorry to hear our homes weren't the right fit for you. Thank you for visiting and taking the time to leave a review. We appreciate your feedback and wish you all the best in finding your new home.
4/5
TrustpilotGreat team
Brendan, Terri and the team are always very helpful and are very proactive!
5/5
TrustpilotElliot was great
Elliot was great, he helped us with all our queries, we came away feeling positive and well informed.
That's great news, thank you for leaving such great feedback about Elliot, we're glad you had such a positive experience.
5/5
TrustpilotFoxhall Gait - Amazing Experience!
The whole team at the Foxhall Gait development have been amazing and accommodating from the word go, and my daughter and I have been treated brilliantly by Siobhan for the past few weeks while our completion draws closer and we can't wait to move! The home has been finished to an extremely high specification. This team goes above and beyond.
Delighted to hear about your experience with us, and many congratulations on your new home.
5/5
TrustpilotReliable and Professional Maintenance Service
I would like to give a well-deserved positive review to Kevin and Juan, the maintenance technicians arranged by the developer. Over multiple service visits, they have consistently delivered excellent results and demonstrated a strong sense of professionalism. From the moment they arrive, it is clear that they take pride in their work and are committed to providing high-quality service.
5/5
TrustpilotSaxon Park, Biddenham
Jo, Kelly & Katie were very professional and helpful when visiting the show home this week and I was very impressed with the properties.
Thank you for your great feedback about the team, they will be delighted with your comments.
5/5
TrustpilotWe recently moved to a new Dandara home…
We recently moved to a new Dandara home at Eskbank Gardens Dalkeith everything from purchase to after sales could not have been easier.From our initial meeting with Jacqueline the sales Manager to our involvement with Stuart the site Manager things were dealt with with great professionalism.Any small problems were attended too immediately. Certainly quality homes and serviceThanks to all of your teamAudrey & Roger Hawthorn Plot 246
That's great to hear, thank you for leaving such a positive review, we're delighted the team has been so helpful and that you love your new home.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Dandara East Scotland's Dalkeith office has 189 reviews across 1 platform: 189 on Trustpilot (across the whole business).
Dandara East Scotland Dalkeith is rated 4.8 out of 5 across all 189 reviews.
Dandara East Scotland Dalkeith, Viscount Drive, Dalkeith, EH22 3GZ.
