Trusted Agent profile · Dagenham
★★★★★
438 reviews across 3 platforms
482 Gale Street, Dagenham, RM9 4NU
Carter & Willow's office in Dagenham, at 482 Gale Street, is rated 4.8 out of 5 across 438 reviews on three platforms, including 387 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Carter & Willow, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Dagenham office, from every platform, shown as written. First names only.
5/5
GoogleGreat services. I have used them for purchase and renting. Very professional and reasonable price.
Carter & Willow are grateful to you for taking the time to leave 5 stars and positive feedback. We are pleased to hear you were happy with the service you received during your purchasing and renting experience with us. Carter & Willow wish you the best of luck in the future.
1/5
GoogleI have sent enquiry by using their website many times, but they didn't replied.Really really disturbing
Ehan, thank you for taking the time to leave your feedback. We appreciate all comments positive and negative. We are experiencing an unprecedented amount of inquiries at present due to high demand for property in Dagenham. However, we have input your name into the system to see if we have received any email or website inquiries that match your name and unfortunately I have been unable to locate any. We always check our inbox at regular intervals so can you please contact us directly by email at info@carterwillow.com and we will be able to personally assist you.
5/5
GoogleGreat service and great support from the whole team. I would recommend them to any seller
Paul, we are so glad to received such positive feedback! We are glad to hear that you had a positive experience with us here at Carter & Willow. It was a pleasure working with you, we wish you and your family the best for the future. The Team at Carter & Willow.
5/5
GoogleThis is the 1st time I have used c&w and am very pleased with the professional way they have handled everything all the way from start to letting out the property. They were quick to respond to emails and act to get things sorted. Very pleased, keep up the good work.PositiveResponsiveness, Professionalism, Value
5/5
GoogleGood guys, they were always available to help during my sale. All went well. Thanks
5/5
GoogleGood service from Rosie and Sophie on the completion of my house.
Sayad, Thank you for the 5 Star review! We will be sure to pass your positive experience and gratitude onto Sophie and Rosie, they will be happy with your feedback. We wish you the best in the future, The Team at Carter & Willow.
5/5
GoogleGreat local estate agents! After dealing with a larger one, these offered a more personal and honest service. Would definitely recommend!PositiveResponsiveness, Professionalism, Value
Hi Carol. Thank you for taking the time to share your positive experience and we wish you all the best in the future.
5/5
GoogleProfessionalism and empathy
Hi Manuele, Thank you kindly for the 5 Stars and feedback! We wish you the best, The Team as Carter & Willow.
5/5
GoogleAsa and Adam at the branch were very helpful, they went over and beyond what was expected to help me complete my property purchase. Thanks again!
Hi Foaze, Thank you for your kind words. It was a pleasure serving you and if you are ever passing by the Dagenham office then feel free to pop in for a catch up, or if you need any expert property advice then let please let us know. Good luck in your new home. Yours sincerely, The team at Carter & Willow 0208 595 4888
5/5
GoogleSo far so good. Great service.. very pleased.
Thank you for the 5 stars and kind comment! The Team at Carter & Willow.
5/5
GoogleBest estate agents I have ever dealt with. Superb service throughout!
5/5
GoogleAs a potential tenant I found carter and willow to be very helpful, they liaised with the landlord to ensure the property was up to standard, I did not feel the usual pressure to rent a sub standard home, which had been the case with so many other agencies- I would highly recommend this agency- Thank you
5/5
GoogleReally good service and professional. Happy with my purchase.PositiveProfessionalism
Lubna, thank you for the kind words, 5 stars and congratulations on your completion! We are delighted your experience of Carter & Willow was such a positive one. All the best from the team at Carter & Willow
5/5
GoogleFirst house I ever bought, they helped me throughout the process
A Sultan, thank you for the 5 stars and congratulations on your completing on your purchase! We are always on hand to guide first time buyers through the buying process which can be stressful at times. All the best from the team at Carter & Willow
5/5
GoogleVery professional and easy going estate agents to deal with. The whole process from the viewing to the collection of keys was a very smooth experience and I would recommend to all. Also to mention the property Manager we dealt with (Danielle) consistently delivered great customer service throughout.😊PositiveProfessionalism
5/5
GoogleGreat firm with pleasant attitude, helpful and knowledgeble staff at a fair price. Why go anywhere else
Chris, thank you so much for your feedback. It really helps us review our performance and ensure our service is the best it can be. We are delighted your experience with Carter & Willow was a positive one and we hope to have the opportunity to work with you again in the future.
5/5
TrustpilotI did my homework
I did my homework , checked all estate agencies and chose Carter &Willow . More than Happy with my choice . Asa looked after our house while we rented it and helped us to sell it . Really pleased with the tenants they found for us and managed to sell our within a month .
5/5
GoogleGood service carter & willow
Simran, Thank you for the 5 stars! We are pleased to hear you were happy with the service you received from us. best of luck to you. The Team at Carter & Willow.
5/5
GoogleFriendly and informative staff, made the whole process from viewing to exchange with ease. Thanks
Raja, thank you for the 5 star review and for taking the time to leave one. We are delighted we had a successful outcome for you and we hope to have the opportunity to work with you again in the future. All the best Carter & Willow.
5/5
GoogleThe best Estate agent in East London .
Iqbal, thank you for the kind words and 5 stars! Thank you for taking the time to review our performance. We are delighted your experience of Carter & Willow was such a positive one. All the best.
5/5
GoogleVery excellent service by Carter & Willow, 482 Gale Street, Dagenham. The manager and staff member who helped me were highly professional and provided very excellent service.The kept me updated all the time about progress when I was buying the house. Way better service compare to other. I highly recommend them.
1/5
GoogleReally poor and disgusting agents.👎 …
Raluca, We have checked our systems and cannot locate you as a customer we have dealt with. We can only assume that you are connected to the reviewer below, although if you are unconnected to the reviewer below then please email us on info@carterwillow.com so that you can provide some context as to why you are not happy with the service received. We would be happy to discuss your concerns further. The Team at Carter & Willow.
5/5
GoogleI’m very pleased with the service that I received when I at to sell my cousin’s house after he sadly passed away, all the staff was very friendly and dealt with the sale for me I just left the keys and they done all the rest for me Thank you all very much
5/5
GoogleVery friendly and responsible team. Selling our home was a smooth process with them.PositiveResponsiveness, Quality, Professionalism, Value
Lincy, thank you so much for the amazing review and 5 stars! It was a pleasure dealing with and glad you had a successful sale. The team at Carter & Willow.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Carter & Willow, Dagenham won Gold.
