Trusted Agent profile · Dacorum
★★★★★
487 reviews across 2 platforms
57 Marlowes, Hemel Hempstead, HP1 1LE, Dacorum, HP1 1LE
Part of Brown & Merry, see every office.
Brown & Merry's office in Dacorum, at 57 Marlowes, is rated 4.3 out of 5 across 487 reviews on two platforms, including 357 Google reviews rated 4.6.
Every review we hold for the Dacorum office, from every platform, shown as written. First names only.
5/5
TrustpilotBrown & Merry Watford - Fantastic
James Townsend at the Watford branch and his team are a pleasure to deal with. I have just completed on a property and have found James to be extremely helpful, professional, knowledgeable with great communication liaising between myself, the vendor and the solicitors to help get the transaction through, I have no hesitation in recommending Brown & Merry Watford and James in particular unreservedly
1/5
TrustpilotVery unprofessional
Very disappointed with this Agency , once we put the house on the market we basically never heard from them . Only one call after a week and that’s it . Don’t expect any form of communication from them , we lost 3 months waiting for nothing to happen .
5/5
GoogleSarah has been brilliant! Dealing with all of our mortgage enquiries and patient when dealing with my partner. Always recommend without hesitation!
1/5
TrustpilotWould not recommend to anyone
Would not recommend to anyone, in fact would recommend to stay clear! Poor experience and unprofessional staff. Just look at ALL the other 1 star reviews, they all have a common theme… go else where.
5/5
Googlework with over 40 estate agents, Luke is right up there as one of the best to work with
5/5
TrustpilotBrown and Merry helped me from the…
Brown and Merry helped me from the beginning of my sale to the completion. Martin, Justin, Allan and Charlotte answered all my queries, helped me with my papers, updates over the phone and regular emails, going to them in person. All sales advisors were helpful and polite.
5/5
GoogleCompleted on my house sale today and I couldn’t have done it without Brown and Merrys excellent team. From evaluation and viewings to getting the exchange and completion over the line they have been extremely helpful. In such uncertain times you need companies like Brown and Merry who have your back.
1/5
TrustpilotAVOID AT ALL COSTS!!!
MK branch has constantly facilitated a service which borderline harassed me on my way out, poor communication, a complete inability to take any information down, and refused to give me correct information such as the inventory from when I moved in.Zero control over their awful landlords either!
5/5
GoogleAs a First Time Buyer i was very new to the House buying Process. Loren Telford from the Mortgages team was fantastic. She was really great at helping us to understand exactly what we needed when it came to purchasing my first home as well as being super friendly. I will most certainly be using Lauren again in the future and would recommend her services.
1/5
TrustpilotVery poor
Very poor, pushed into an ealier move date when there was no oven, zero communication, sent wrong tenancy agreement, only getting the correct one a day before the move (copy and paste really, which when questioned told it can't be changed take this email as confromation that's ok). No commutation after moving in.
5/5
GoogleOver a year ago I became a landlord and after local research chose to use the full management service offered by Brown and Merry. My experience of the service they provide is excellent. They have swiftly found quality tenants for my property and they are most proactive and respond to all issues promptly, efficiently and thoroughly. I am very happy with the choice that I made.
5/5
TrustpilotGreat service
Great service - excellent communication and work ethic, gained lots of interestAchieved an excellent rent in a a very difficult market
1/5
TrustpilotAwful company, stay clear!
I rented a house via Brown & Merry / Sequence UK for a year. During the tenancy nothing was repaired and the I was chasing deposit return for over a month! This company really don't give a s**t about their customers once they have your money!
5/5
GoogleVery impressed with the team. Loren has been especially helpful and efficient
5/5
GoogleLuke at Brown and Merry has been very helpful and knowledgeable with any queries that I had regarding new regulations for tenants. He was always polite and available on the phone, he just seemed like a nice guy who was professional yet easy to deal with. I would be very happy to use Brown and Merry again in the future.
5/5
GoogleWas helped to let my property by Dwayne. All I can say is Dwayne helped me through the whole process with ease I was uncertain at first but Dwayne and Luke’s guidance to educate me on the clientele, rental income and the market conditions was a doddle. Dwayne much appreciation and a botttle of something is on the way! Thank you.
2/5
GooglePreviously wrote a positive review on Brown and Merry but sadly recent experience not so good. Revoking the positive review in the hope that service improves soon.
Hello, we are very sorry to hear that you believe the service of our Connells team was not up to our normal high standard. If you would like to provide any further details on this, please get in touch with us on socialmedia@brownandmerry.co.uk and we can look into this further for you.
5/5
GoogleSteve from Brown and Merry was very attentive on our renting process. We even experienced a funny situation with one of the Landlords refusing us last minute for a silly thing and Steve helped us to find a quick alternative suitable for us within just 5 days to move in. We are happy with all the service received.
1/5
TrustpilotThey really should rename the company…
They really should rename the company to clown and merry, meaning some one who is intoxicated and has no idea what they are doing. Do not use this bunch of lying clowns. Move on friend
4/5
TrustpilotSophie and Nicole
Sophie might be young but she could sell snow to the Eskimos! Always got me new tenants within days, often with a choice! Nicole too has always been extremely efficient. Both put an awful lot of enthusiasm into their work. The best letting agents that I have used.
3/5
TrustpilotCommunication
Recently called up and inquired about a property that they had available and i felt like they did not have much conversation and that i was leading the conversation. I would of liked a bit more of a call lead and more of a conversation as it felt like i was filling out a questionnaire.
5/5
GoogleThe best Estate agents in Hemel Hempstead. The service is second to none. I actually have never really trusted estate agents before until I used this company. Luke from the letting department is a credit to this company, nothing was too much trouble, so helpful and upfront on all issues. Well done and keep up the excellent service.
4/5
GoogleI think Morgan did a good job considering how suprisingly complex this rental agreement turned out to be and she was pleasant at all times. Handing us a list requesting all the documents required in one go would have made the process smoother and this is the reason I removed a 🌟 …
1/5
TrustpilotMost incompetent agency we've ever…
Most incompetent agency we've ever worked with. They've managed or book ZERO viewings for our house in 2 month. This speaks for itself.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
