5/5
GoogleReally helpful and responsive estate agents. The whole buying process was very smooth thanks to their great team.
Agent replied
Thank you Alex for the review, hope you are loving your new home.
Trusted Agent profile · Crystal Palace · London
Verified
Martin & Co Crystal Palace reviews
★★★★★
231 reviews across 3 platforms
70 Church Rd, Upper Norwood, Crystal Palace, London, SE19 2EZ
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Martin & Co's office in Crystal Palace, London, at 70 Church Rd, is rated 4.8 out of 5 across 231 reviews on three platforms, including 222 Google reviews rated 4.8.
222
Reviews on Google
This office
8
Reviews on Facebook
This office
1
Reviews on The Trusted Agent
This office
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
About Martin & Co Crystal Palace
We specialise in sales, lettings and property management in Crystal Palace, Sydenham, Penge and the surrounding areas - delivering an exceptional service to sellers, buyers, landlords and investors alike. Directors James Gough and Lucy Hopkins opened Martin & Co Crystal Palace in 2011. Passionate about property and having lived in the area for 10 years, both have expert on-the-ground knowledge and provide exceptional customer service to local residents. Located in South London, Crystal Palace benefits from a village feel whilst being an integral part of the Capital, with wonderful parks and open spaces, and is ideal for both families and professionals. Our team Martin & Co Crystal Palace makes letting or buying your property as stress-free as possible. If you have a property to let or are looking for an investment in or around Crystal Palace, please do get in touch with a member of the team. For all property enquiries or to arrange a valuation, please call Martin & Co Crystal Palace on 0208 7719990
Reviews
Every review we hold for the Crystal Palace office, from every platform, shown as written. First names only.
Google5/5
GoogleHad a fantastic experience with Martin & Co on a recent purchase of a share of freehold flat. They were responsive, friendly throughout, and made the whole process as easy as possible.
Agent replied
Thank you Shaun for your great review. A good job well done by all!
5/5
GoogleLovely attentive team. Made the process so simple. Would recommend to anyone!
5/5
GoogleFinally a good letting agent! These guys are really efficient, helpful and even nice people. Never have I been treated so well as a tenant.
Agent replied
We bask in your praise, thank you Carrie :)
5/5
GoogleVery friendly and helpful agents. When something needs sorting, there's never a problem. We moved on a very hot day and the cold tonic and wines left in the fridge were most welcome after all the stress of the day.
Agent replied
Thank you Chrissi, sadly we can't take credit for the wines, that was from your lovely landlord, but we will take the friendly and helpful!
5/5
GoogleThe team at M&C were great to work with throughout - very knowledgeable about the local area, provided clear and realistic advice, and were hard-working and accessible throughout the sale process. Thanks!
5/5
GoogleI would recommend Martin & Co, we sold our flat with them and can't fault the service. Got an offer we were happy with within a short time of listing.
5/5
GoogleVery professional agent for sales and letting. Experienced management team who deal with problems effectively. Communication excellent. Tailored service to independent needs of the client. Very highly recommended.
Agent replied
Thank you for your superb review and service level appreciation, we do try!
5/5
GoogleThe team at Martin & Co are exceptional, always ready to go above and beyond for their clients - thoroughly recommend!PositiveResponsiveness, Quality, Professionalism
Agent replied
Thank you Oscar, that's really good to read and we humbly accept your analysis of our service!
1/5
GoogleThe person that is on lettings should be more polite , very unprofessional a man with no respect , very very poor service I won’t use this agency again
Agent replied
Hello Marcos, We are sorry you had this experience with our company. We train our employees to have the highest standards in customer service and monitor our calls so we are surprised and disappointed to hear about your experience. We cannot locate your name within our applicants so it doesn’t appear that you registered with us. We wanted to get in touch to personally apologise and try and find out more about your experience so we make sure it doesn’t happen again. If you would like to get in contact to do this then please do give us a call on 0208 771 9990 and ask for James or Lucy - we are the Directors here and would love to speak to you to try and show you that we care about everyone’s experience with our company and this was a complete one off.
5/5
GoogleAbsolutely fantastic experience with Martin and Co - they were friendly and helpful in every step of my flat purchase. Such a refreshing change from the usual pushy estate agents. Thankyou.
Agent replied
Our pleasure Hannah, it's a few years on and we have a great review from your buyer too now after you sold through us to them. Thank you for instructing us.
5/5
GoogleExcellent, personal service. Having let the flat with a minimum of fuss they have also been extremely accommodating in helping to resolve some minor maintenance issues. Highly recommended.
Agent replied
Always a pleasure to work with you Dan, including the subsequent tricky sale. Thank you for the review.
5/5
GoogleReally happy with this knowledgeable, friendly, helpful and proactive team who’ve been helping me for years now. I wholly recommend Martin & Co.
5/5
GoogleFriendly and professional. Very helpful, quick to follow up any queries
Agent replied
Thank you for your review Alison, it was our pleasure to help your family with the sale.
5/5
GoogleExcellent start to finish service. Attentive and very helpful staff. I didn't have to query anything. All information was forthcoming. Doesn't that make a change???!??!?
Agent replied
Thank you Michelle for your excellent and accurate review! We like to keep it simple and clear.
5/5
FacebookThank you so much for all your hard work. I have been truly impressed by the efficiency of the service you and your team have provided and how you consistently kept one step ahead of everyone and ensured our sale progressed. This has undoubtedly been my best experience of an estate agent service and I would recommend you unreservedly.
5/5
GoogleHighly recommended - knowledgeable, professional and experienced. Very easy to deal with, the best on the Crystal Palace triangle!
4/5
GoogleWe rented through Martin&Co and were looked after by Steven and Annabel. Both very helpful and quick to respond to queries and concerns, would recommend!
Agent replied · 6 October 2023
Thank you Beth, we are happy that you were happy.
4/5
GoogleWe rented through Martin&Co and were looked after by Steven and Annabel. Both very helpful and quick to respond to queries and concerns, would recommend!
Agent replied
Thank you Beth, we are happy that you were happy.
5/5
GoogleI am highly recommend their service to all my friends. Friendly, politely and effective communication throughout assisting me to let out my property. Thank you
Agent replied
Thank you Justin for your review and continuing instruction for your rental property.
5/5
GooglePurchased a flat via Martin and Co recently, I found them to be incredibly helpful every step of the way. Would highly recommend them!
Agent replied
We are happy you are happy! Hope you love living in Crystal Palace!
5/5
GoogleMartin & Co. have been great with communication being precise, efficient and really quick with replies - emails or phone calls.
Agent replied
Thank you for review, we do like to be prompt and helpful!
5/5
GoogleBest estate agents around. Local, friendly, professional, efficient, knowledgeable and experienced
Agent replied · 7 April 2023
Thank you Diane, an epic sale journey, glad we all stayed the course and your sale completed.
5/5
GoogleBest company to find your perfect house.
Agent replied · 7 April 2023
We can't argue with that Eva. Thank you for your review.
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