Streets Ahead South Croydon reviews

★★★★★ 1/5

Facebook

If I could give it a 0 star I would ! An absolute nightmare of an agency to deal with from a tenant perspective. Right from the beginning when I rented - issues , lack of contract in place literally until 2 days before moving in I didn’t know if I actually secured the place. Head of lettings didn’t even bother to let me know what is going on, it was me constantly chasing and trying to find out what is going. The real saga started however upon vacating property. Various agents arranging viewings of the property without prior arranging with me, random viewings at 8 pm without agreeing upon. To the point when the guy who was meant to do the check out never turned up and nobody bothered to inform me. The attitude of staff there is another story , it’s almost like they’re doing you a favour ! I was told to come to their offices to drop off the keys or send it via recorded delivery (on my expense!) after being stood up by their staff. Now I’m sure getting a deposit back will turn out to be another mayhem ! Please avoid them at all cost ! Not worth the stress ...

Alex · 26 February 2019

★★★★★ 5/5

Trustpilot

Working with Jasmine

Appreciated Jasmine work as compared with other property managers in streetsahead. Quick response, taking the complete ownership with non-stop follow-ups and much more (of course, her greetings and energetic-joyful smiles). She is a great asset to streetsahead. I would love to continue with streetsahead properties in future too.

Banitto · 12 January 2024

★★★★★ 5/5

Trustpilot

Everything was fine 🤗 she helped us…

Everything was fine 🤗 she helped us all the time. Happy with the work you did for me Katraielle Grant

Йосиф · 29 March 2022

★★★★★ 5/5

Trustpilot

Good Customer Service

Katraielle Grant has been working along side me and she has performed well, given me amazing customer service.

Shukryy · 30 June 2022

★★★★★ 5/5

Trustpilot

100% recommend

Streets Ahead (specifically Salma) were incredibly helpful throughout. There was constant clear communication which is really useful during the home buying process100% recommend Thank you

Mark · 18 May 2021

★★★★★ 1/5

Trustpilot

terrible!!

property management team was a joke! found horrible tenants, didn't conduct proper referencing and bother managing arrears... letting management team members were unreliable, untrustworthy and dishonest which left us in huge arrears, tenants won't leave and eventually when we managed to get them out, our property was left in a horrendous state. The words of comfort from the letting manager Amir G were, "at least they didn't smash the windows!"Absolutely useless as a letting management agent, won't touch them with a barge pole!

Raz · 20 December 2018

★★★★★ 1/5

Trustpilot

Wont stop hassling me!

We asked Streets ahead to value our property, but went with another agent who had a cheaper commission in the end. Since then we have been sent numerous emails and nuisence calls from Jason Paris who clearly isn't happy with our decision, even after asking for our details to be removed from their system we are still being emailed and called! I wish I never had them around to our house and if we fail to sell our house with our current estate agent, we definitely wont be going with Streets Ahead!

Ben · 10 December 2018

★★★★★ 5/5

Facebook

I want to say big,big thank you to Gareth, Ricky and Emma! We are so happy with our new home! Thank you, guys, you are the best :)))))

Stanislava · 31 July 2020

★★★★★ 5/5

Trustpilot

Mohammed was very helpful

Mohammed was very helpful Very professional did his best for us

Kofi · 10 March 2023

★★★★★ 5/5

Facebook

I recommend the staff of streets Ahead especially George Barnes for his selflessness to clients. when I needed flat he was of great help. may God bless him

Jacob · 22 July 2020

★★★★★ 4/5

Trustpilot

Appreciation message

Good communication with clients. Agent George Barnes was helpful.

Liliane · 9 May 2023

★★★★★ 4/5

Trustpilot

Good agents

Still in the process of moving but Katraielle has been helpful with getting everything done. Thanks team.

Sally · 23 July 2022

★★★★★ 5/5

Facebook

Street Ahead is very helpful in getting a house for my daughter especially Jakub.i would highly recommend him. because he bend backwards in helping people

Margaret · 31 March 2021

★★★★★ 1/5

Trustpilot

Zero communication and no customer care

Exact same experiences as those listed below. Plenty of contact and communication to receive deposits etc. but all communication dries up as soon as money changes hands.Never found out what branch we actually deal with and have been told we would receive call backs 7 times by 5 different people. We listed things we needed doing on hand over of the deposit and were told everything would be done only to find out from the landlord didn't have this information passed on to him.I even sent e-mails with queries we had we no response. It's a pain because streets ahead seem to have the nicest properties but seems like they have no clue about customer service.

Tiffany · 11 July 2018

★★★★★ 5/5

Trustpilot

Katraille was very professional and was…

Katraille was very professional and was a pleasure dealing with her. She has a big future ahead.

Joseph · 8 July 2022

★★★★★ 4/5

Google

would like to say a big thank you to Serhat and John from the South Croydon branch who helped make our move happen... We cant thank you enough!!! Pleasure doing business with you

Michelle · 17 May 2017

★★★★★ 5/5

Trustpilot

Detail mined staff

I have a great experience with the staff Ryan in Streets ahead. He is kind and thoughtful with our moving statues. Keeping update suitable property, Prompt respond and friendly attitude which I can feel in deep. Even though I have not proceed final due to I have another option. I’m glad to have this experience. Keep it up.

奇米 · 24 March 2023

★★★★★ 5/5

Trustpilot

George was very friendly and had a…

George was very friendly and had a professional manner. Kept me up to date with any new properties and communicated well. Thanks

Katie · 2 October 2021

★★★★★ 5/5

Google

Very welcoming estate agents office.

Angela · 19 July 2024

★★★★★ 5/5

Trustpilot

Satisfactory service

I have been in touch with Nailah from last few weeks who provided a good and satisfactory service in regards property search. I am very thankful to her as she dedicated her 100% during the month of searching. Lastly I found a good home for my family. I feel very friendly and kind of excepted care from her. Very Thankful.

Bhumi · 6 January 2023

★★★★★ 5/5

Google

During what turned out to be long and at times frustrating process, through no fault of RWW, Hattie and Oliver provided prompt and effective advice and support throughout. Thank you both for your care, your patience and your persistence!

Mary · 19 July 2021

★★★★★ 1/5

Facebook

came home from work to no heating in February when it had been snowing. The water pressure was low on the meter so there was no heating or hot water. I called up the water suppliers who stated it was the agency's duty of care to handle. I spoke to the agency and they gave me the number for the plumber. I called for 2 hours, leaving voicemails, no response and no call back. The agency kept messaging the urgency, but to no avail. I was told to wrap up in blankets and wait. I have not received any phone call from the plumber, and I cant feel my feet and I have cold. Absolutely terrible. I am still waiting for a call back.

Osareme · 7 February 2018

★★★★★ 5/5

Google

Michelle Whittle went above and beyond in her customer service than any other estate agent in Croydon. She is an absolute pleasure to deal with and knows her job and the Croydon …

Malcolm · 15 October 2016

★★★★★ 5/5

Trustpilot

Streets Ahead Purley - Fantastic!

From initial contact with Kristen at Streets Ahead Purley, she went out of her way to work with us to find our perfect home. Emma then completed the paperwork quickly and efficiently. A very profesional smooth service from start to finish. Would highly recommend this Branch. Fantastic Service.

KC2020 · 9 December 2023