5/5
TrustpilotThank you to Lawrence Coggins…
Thank you to Lawrence Coggins (Surveyor) and Sterling Ackroyd for a fantastic, customer focused service and a detailed survey.
Trusted Agent profile · Croydon
Stirling Ackroyd Croydon reviews
★★★★★
1,589 reviews across 2 platforms
Room 1.54, Interchange House, 81 ? 85 Station Road, Croydon, CR0 2RD, CR0 2RD
Stirling Ackroyd's office in Croydon, at Room 1.54, is rated 4.4 out of 5 across 1,589 reviews on two platforms, including 264 Google reviews rated 4.7.
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Reviews
Every review we hold for the Croydon office, from every platform, shown as written. First names only.
Trustpilot4/5
TrustpilotTaija and Chelsea delivered what they…
Taija and Chelsea delivered what they promised. We had a lot of viewings to let our property and managed to get a tenant that paid a good monthly fee. We were happy with the outcome. The one and only issue was the receipt of money. The tenants moved in on the Tuesday and we didn't receive the money until the following Monday. The timing of the tenants moving in and the receipt of money could have been handled a lot better.
5/5
TrustpilotInformative and Professional Service
Had a great call with Anushighan, who was very friendly and informative. Answered some of my queries and helped me along my way.
Agent replied · 29 December 2024
Dear Shusangar,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotRenewal letting of my property
Abhijit Gooptu (Abby) (56 Borough High Street office) did an excellent job regarding the renewal of my flat contacting me well in advance and managed to get a deal that suits me fine and must have worked well for the tenants too. I am very pleased the way Abby and of course Stirling Ackroyd as a whole worked on my behalf.Thank you very much.
Agent replied · 28 October 2024
Thanks Raul for taking the time to feed back on good service. Your comments have been passed to Abby
5/5
TrustpilotAlpha gets five stars
Alpha was completely professional at all stages of purchase and proved himself to be an excellent go-between when dealing with the vendor. I’d recommend SA and Alpha in particular.
5/5
TrustpilotAmazing Property Managers!
Arran Southern and his team are great property managers and I'm extremely pleased with their professionalism and expertise in this area. They make the landlord experience hassle free for all of us! Great team work!
5/5
TrustpilotProfessional, prompt , personable- perfect!
I found Sufina and the team to be exactly what you need and want - prompt, thorough, and professional, also very polite and personable,
5/5
TrustpilotThank you Kieran for all your hard work! ⭐️⭐️⭐️⭐️⭐️
Kieran Hogan is possibly the most diplomatic estate agents I know, his local market knowledge is unrivaled and he should win awards for his patience which knows no bounds.Thank you Kieran for all your hard work!⭐️⭐️⭐️⭐️⭐️
5/5
TrustpilotGreat customer service from Alex
Alex was very good on the phone , very informative and was quite easy to understand him. Great service , thanks Alex.
5/5
TrustpilotExcellent service provided ,
Excellent service provided ,, the staff are very good and friendly. I will highly recommend Rino Russo for his excellent skills .
5/5
TrustpilotStirling Ackroyd review
Searching for a home can be stressfull and difficul. Casini Bikram was very professional, caring and helpful and Top notch!
5/5
TrustpilotEfficient service
Ellie has been very efficient and diligent in following through in following through in the valuation process of my property. Great service.
5/5
GoogleWas treated very well by Mikesh was a long process but Mikesh made sure everything went to plan managed to sort everything out for me was very professional thank you again for your helpPositiveResponsiveness, Quality, Professionalism
5/5
TrustpilotHousing experience
Mr. Casini vikram is a very kind and down to earth individual. Even though I was being a little bit different he found a way to calm me down. By bringing me some really good options.This facility must be honoured to have a personel like Vikram because he is amazing.Now all I’ll be looking up too is the options he provided for me and I hope I get a place of my own😊
5/5
TrustpilotPro-active when dealing with issues for our family property portfolio
Rebecca Heslam at Stirling manages a number of properties for my Father and I. She is always pro-active and removes a lot of stress from our shoulders. She is forthcoming with any repairs, insurance claims or tenant issues. She always handles sensitive issues calmly and with experience. Thank you for all your help Rebecca and I would recommend Stirling to any other landlords as they have provided a first class service when managing our property portfolio. My only issue is getting hold of Rebecca over the phone as she is so busy!
1/5
TrustpilotThe review is for Townends (now Stirling Ackroyd)
The review is for Townends, which Stirling Ackroyd took over.After I moved out, 5 months passed and I am still unable to get my deposit. The level of engagement from the team was abysmal. I raised the dispute with the ADR and getting ready to take the matter to the court.An update as of May 2022After 6 long months I was able to get my deposit via the adjudicator at the Dispute service. Throughout the process Stirling Ackroyd never engaged with the adjudicator nor provided any evidences. I warn tenants to stay a as from this agency.
5/5
TrustpilotSuper helpful
Nick Buckle has been super helpful supporting my house sale with prompt and thorough valuation.
5/5
TrustpilotDealt with Alex Ripley who was very…
Dealt with Alex Ripley who was very helpful and courteous. Very proactive in helping us to value our property and look into different options for moving
5/5
TrustpilotGratified to have Jessica as my property manager
Moving to a new flat, you might have felt the same frustration I had while staring at the complicated boiling system wondering how’s the programming work, which valve should be opened which should remain intact…or browsing Amazon for hours to find that missing pole on the curtain bar to match the other one or get the bathroom fan fixed while it’s mounted inside the vent and the ceiling height’s 9.2ft etc…I was there not long ago when I first moved to my new flat and can’t say how appreciative I am for Ms Jessica Okonkwo’s welcoming support…Just saying if your property manager is Jessica, rest assured that your property's in capable professional hands.
1/5
TrustpilotWorst experience ever.
Worst experience ever.. the agent is even worse. Didn’t reply to emails for 3 months..no respect to client at all..
Agent replied · 28 October 2024
Hi Laura,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotExcellent Customer Service!
Stirling Ackroyd - Croydon branch, are one of the best Letting Agents I've dealt with. Very professional, good response times and excellent customer service - especially Adam, Katie, Nelson, and the move in manager Bethany.
5/5
TrustpilotVery helpful
Very easy experience from start to finish all the staff were very helpful.
Agent replied · 23 November 2024
Hi Mark, thanks for the 5* - Customer Engagement
5/5
TrustpilotI spoke to Kieran hogan about looking…
I spoke to Kieran hogan about looking into selling my property he was very good at helping with information , helped me understand what I would have to do , very pleased thankyou Kieran .
5/5
GoogleI found Stirling Ackroyd Croydon really easy to work with. They’ve been on top of everything and kept me in the loop throughout the process of renting out my flat. Thank you!!
Agent replied · 23 October 2024
Hi Luca, thank you for taking the time to leave feedback, its great to hear and we wish you all the very best - Claire
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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Tell us what you need and we'll put you in touch. Stirling Ackroyd Croydon hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Croydon.
