5/5
TrustpilotGeorgia is great!
I am just getting started, but Georgia has been an absolute gem.
Trusted Agent profile · Croydon
Stirling Ackroyd Croydon reviews
★★★★★
1,588 reviews across 2 platforms
Room 1.54, Interchange House, 81 ? 85 Station Road, Croydon, CR0 2RD, CR0 2RD
Stirling Ackroyd's office in Croydon, at Room 1.54, is rated 4.4 out of 5 across 1,588 reviews on two platforms, including 264 Google reviews rated 4.7.
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Reviews
Every review we hold for the Croydon office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotEllie was super from start to finish
Ellie was super from start to finish. Very patient, great at reminders, very organised too! Super customer service and adapted to my personal circumstances which are constantly evolving. Thanks Ellie!
5/5
TrustpilotMy sincere thanks to Alena Bartonova…
My sincere thanks to Alena Bartonova for finding new tenants for me in record time!Being an overseas landlord can be tricky but Alena kept me up to date with phone calls and emails.I felt confident in her understanding and expertiseVery much appreciated!
5/5
TrustpilotFantastic experience
Ricky in the Croydon Stirling Ackroyd branch was brilliant, nothing was too much trouble and he always easy to get hold of to help with questions I had on the process. I’d recommend Ricky you o help anyone find a property to rent!
5/5
TrustpilotSpecial thanks to issac who made…
Special thanks to issac who made booking a viewing very easy and took all my details down quickly.
Agent replied · 29 December 2024
Hi there, thank you for taking the time to leave feedback. We wish you all the very best - Claire, Customer Engagement.
5/5
TrustpilotThanks to Nelsson and the Stirling Ackroyd team…
Finding our current rental property I East Croydon through Stirling Ackroyd was a good experience.We were constantly kept updated throughout the viewing, referencing and move in process.Special thanks to Nelsson Poku who facilitated the process and ensured that everything went smoothly.
5/5
TrustpilotCameron Dunning was extremely helpful…
Cameron Dunning was extremely helpful in my search for a flat. His communication was brilliant and he went over and above to try and secure my property- working out of office hours and always being available whenever I called/messaged. I highly recommend using Cameron in your search for a property.
5/5
TrustpilotSandra Holmes was fantastic
Sandra Holmes was fantastic. Her levels of customer service are second to none. Lovely phone manner, and very professional. A real asset to any team.
5/5
TrustpilotFantastic team - made a real difference
Ashley-Jane at Stirling Ackroyd was exceptional during my flat purchase. She was incredibly knowledgable, compassionate and patient throughout, even when it seemed the sale had fallen through, she was as committed and available as when it was in process. I genuinely think that without someone as trustworthy, empathetic and experienced as Ashley, the sale would not have recovered and completed. She was able to bring creative solutions, keep morale up and foster an attitude of trust and compassion during a stressful time. Can’t recommend enough! Compared to other places where basic errors are made (e.g., the wrong property address is entered…) and communication is poor, this was a total gold standard service. I genuinely recommend registering with Stirling Ackroyd. My inbox is full of emails advertising ‘properties that might be of interest’ containing properties the polar opposite of what I’m looking for. When Ashley-Jane showed me places, I loved them, made offers, and bought one!
5/5
TrustpilotI am very happy to have my property in…
I am very happy to have my property in Brixton managed by Karina. She is always prompt, friendly, approachable and efficient. She provides the go between with the tenants and takes the stress out of managing my property. Thanks Karina!
5/5
TrustpilotExcellent services!
My experience with Stirling Ackroyd was very good; Nelsson Poku was the agent I related with and he has really excellent interpersonal communication skills. Nelsson Poku understood what I wanted, communicated brilliantly and made me enjoy services rendered by Stirling Ackroyd. Thumbs up!
5/5
TrustpilotGreat service
I had been looking for somewhere for about two months, I dealt with Nelsson Poku from Stirling Ackroyd. He was very patient with me, gave me many options and really came through for me. I am very happy to have my place now.
5/5
GoogleVery helpful and friendly from the start. Excellent, consistent, and fast customer service from Sheldan and the whole team at Stirling Ackroyd Croydon
Agent replied · 23 October 2024
Dear Mixalis, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Engagement
5/5
TrustpilotStirling Ackroyd sales department was…
Stirling Ackroyd sales department was amazing! Joanna, I wanted to mention you a personal note to say a huge thank you for all you have done with our sale! You have been highly professional, supportive and friendly throughout the entire process. In particular, your determination and genuine intention for wanting to sale the property for us. It hasn’t been an easy journey, however, knowing I could call you or Victor at any point and the fact you always kept me in the loop and returned all my calls/emails so promptly, made the experience far less stressful. Thank you Jo & Victor and I wish the whole team the very best in future.
5/5
TrustpilotRhys King was a very helpful agent
Rhys King was a very helpful agent. He always had the time and was very well informed about the market. He represented Stirling Ackroyd very well and I would definitely consult/recommend them in the future.
5/5
TrustpilotAmazing Team at Stirling Ackroyd (Kitty)
Highly recommend Stirling Ackroyd for renting and/or buying your home.Staff are so professional and helpful especially Kitty who helped me, and consistently went the extra mile. Such an easy process and will definitely be recommending to all my friends and family.Thank you again.
2/5
TrustpilotIt was good until it wasn't
The onboarding was smooth and straightforward, but as soon as we needed assistance from their customer support team, the experience changed completely.
4/5
TrustpilotLetizia Lupi is a rockstar
Our initial relationship with Stirling was a bit rocky as one of associates assigned to us wasn’t responsive to our email and required us constantly follow up with them.However, things turned around after Letizia Lupi took over as our property manager. She was a god sent and was highly accommodating of our requests when we had maintenance requests with a new born.I’d have given a 5 star if only we got Letizia as our property manager from the beginning.Highly recommend her!Thank you!
5/5
GoogleGreat service from Anthony, helpful from day 1. Advised me regarding everything on the market in my price range and arranged viewings for the same day each time contacted. Claire was excellent also, checked in often with regards to how the purchase was progressing and helped push everything through to completion.
5/5
TrustpilotThe representative on phone were very…
The representative on phone were very competent in giving information relating to my need and his communication were very clear. Being a estate agent is not about selling but the tone makes huge difference which I found on the advisor. I really appreciate his honest advice and offering to support me to reach my goal. I am. invester and working with team like this person not will make my self achieving my goal but also enhancing property market. Thank you again for repeated support.
5/5
TrustpilotLetizia Lupi is a credit to Stirling…
Letizia Lupi is a credit to Stirling Ackroyd. She is highly responsive, proactive, and invariably a pleasure to deal with.
5/5
TrustpilotAmazing Service - Thank you
So I don't normally write reviews but on this occasion I simply had to. The service that I have received from Isabella Vincent-Moscrop at the nine elms branch at Stirling Ackroyd has been above and beyond anything that we could have wished for. My wife and I initially put an offer in on a property and whilst we were close we narrowly missed out due to furniture which was disappointing but fair! Normally that would be that, However a similar property came up and Isabella remembered us and opted to give us the opportunity to view it immediately which resulted in us securing a property that as it turns out is better suited to our family.Anyone will tell you that moving/renting is stressful at the best of times, so to have an agency/agent that you trust, one that prices their properties fairly and offers and communicates well (good or bad news) well that makes this process a whole lot smoother. I have my own recruitment firm and know the bad rep that both recruiters and estate agents get, so it is refreshing when you find an agency and agent that do it properly. Thank you for everything Isabella you have been amazing.
5/5
Trustpilota great experience on our purchase
We enjoyed working with Rodney and the team on our purchase and they were great to deal compared other agents in the area. Would recommend. They were were always approachable, communicative and approachable
3/5
TrustpilotGood experience overall but they didn’t…
Good experience overall but they didn’t let me know on time that my landlord wished to sell the apartment and I was given very little notice.
Agent replied · 28 October 2024
Thanks for taking the time to leave feedback - Claire
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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Tell us what you need and we'll put you in touch. Stirling Ackroyd Croydon hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Croydon.
