5/5
TrustpilotStirling Ackroyd
Stirling Ackroyd have been really helpful throughout our tenancy - in particular our property manager, David Umney, who has been very responsive, helpful and informative. Thank you!
Trusted Agent profile · Croydon
Stirling Ackroyd South Norwood reviews in Croydon
★★★★★
1,569 reviews across 3 platforms
11 High Street, South Norwood, SE25 6EZ, Croydon, SE25 6EZ
Stirling Ackroyd's office in Croydon, at 11 High Street, is rated 4.3 out of 5 across 1,569 reviews on three platforms, including 221 Google reviews rated 4.5.
221
Reviews on Google
This office
37
Reviews on Facebook
Business-wide
1,311
Reviews on Trustpilot
Business-wide
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Reviews
Every review we hold for the Croydon office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotI bought through Stirling Ackroyd South…
I bought through Stirling Ackroyd South Norwood and would fully recommend seeking the services of Alpha to help with your property search. He was very friendly, professional and all round provided a great service. Also shout out to the after sales team....Zoe was really helpful, patient and understanding.Great team who helped make a painful process quite seamless. Thank you!
5/5
TrustpilotAlways 5 Star
In the past few years I have received very good customer service from Stirling Ackroyd (previously Harrisons) especially from Rebecca Heslam. Rebecca has gone out of her way to problem solve and to help me as a Landlord. Rebecca is extremely reliable and excellent as a communicator. My experience has been a very good one and I would recommend Stirling Ackroyd without hesitation.
5/5
GoogleThe staff were super amazing at Townends, especially Alpha Gayle who really helped my partner and I as first time buyers to find the perfect place. I definitly recomend Townends to anyone who is looking to buy a property. Absolutely great service.
Agent replied · 22 October 2024
Hi Dina, than you for your review. I will make sure your kind words are passed to Alpha and the team at our South Norwood branch. Good luck in your new home, Townends
5/5
TrustpilotSuper efficient and friendly
Super efficient and friendly! I enquired around a property during the weekend and had Georgia call me first thing in the week and talk me through all the various options and clarified the whole process so well as well as being super friendly - so many thanks!
Agent replied · 23 October 2024
Hi Nadine,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Claire
5/5
TrustpilotLetizia Lupi
Letizia Lupi - if you want something done right, ask for Letizia. Letizia is super efficient, communicative, polite, friendly, warm, understanding and most importantly, she gets things done. Couldn't ask for more!Stirling Ackroyd - send her up the management chain, she could teach some of the other agents a thing or two!
5/5
TrustpilotFirst Time Renter
Had an great experience with Chelsea from the Mitcham branch. I enquired about renting as I have never rented before so wanted some information. Chelsea was happy to help and explained everything from affordability, how to put forward an offer, referencing and deposits. I feel a lot more confident now about finding my new home. Can’t wait for any matches to be sent my way.
5/5
TrustpilotKevin gets the job DONE!
We have just exchanged on a house because of the hard work and dedication of Kevin and the team. He has been persistent with some difficult solicitors, always been calm and reassuring throughout the stressful process and has kept all parties in the loop the whole time. He's always easy to get hold of and always professional. Couldn't have asked for a better estate agent.
5/5
TrustpilotSandra Holmes was on point from start…
Sandra Holmes was on point from start to finish. Even though we only engaged on the phone she was very accommodating and welcoming. Sandra explained the process to me in a style that I could comprehend in an honest and professional manner. Definitely happy with the service I received.
5/5
TrustpilotTania Pereira: Excellent management
Tania Pereira provided the best management during my tenancy But, more importantly, when tenancy ended Tania proved to be extremely helpful professional outstanding management A truly FIVE STARS service Stirling and Ackroyd should be proud of such great example of perfect managerCan not thank Tania enough Strongly recommend if you are looking to rent
1/5
TrustpilotDo not go with this company.
Do not go with this company.I don’t usually complain but this review is needed - We were tenants who moved out early September, it took 6 weeks to get our deposit back, We were ignored constantly and calls/emails were never answered. Then we learnt they charged us for a “faulty blind charge”, it took another 3 weeks of us arguing to get it back. Unfortunately throughout the full year the agency were the heights of unprofessional, we learnt after several flat visits for a new tenancy, a visit happened without our consent while we were both at work. What’s worse when we complained we got no apology in return except excuses and blaming us. Save yourself the stress - the east london office is a disaster from management down.
Agent replied · 23 October 2024
Dear Susie, I am sorry to hear of your experience but thank you for taking the time to share your feedback. We always hope deposits can be promptly returned to tenants however, if a landlord wishes to make any deductions this can add time to the deposit return process although, we would expect you to have been kept updated at all times. I would like an opportunity to investigate your comments further and considering this I would be grateful if you could contact me at help@stirlingackroyd.com. Wishing you the very best - Amber
5/5
GoogleI would like to give a special thanks to Aron who helped me find a new home! As a first time buyer I didn’t know what to expect dealing with estate agents but he was very patient with me, listened to my needs and done some late viewings which I really appreciated! The manager Ashley-Jane communicated very well with me and I was very happy with the service! I will definitely use them again !
5/5
GoogleThe customer service at Townends was immaculate, I was guided by (Aron Decombre ) who gave me brilliant advice on finding a new home, I am a very happy to have the support from him as he done some viewings with me , he was attentive listening to what I needed. For me to have his support was appreciated, and I will highly recommend him to any first time buyers or home seekers.
5/5
TrustpilotLiam Gaffey was great throughout the …
Liam Gaffey was great throughout the whole process. Very responsive and always followed through on things to make the process easier for all parties. There were some issues along the way which Liam did an excellent job in helping with and navigating. Highly recommend.
Agent replied · 23 October 2024
Thanks for taking the time to leave your review Patrick, we appreciate it
5/5
TrustpilotGreat company, great service from Alex.
I was introduced to Stirling Ackroyd through my tenant when trying to sell one of my properties. I spoke with Alex who helped me register with Stirling Ackroyd, and with getting the house on the market quickly. Alex was a great help, really eager to assist me and nice and friendly to talk too. Would definitely recommend.
5/5
TrustpilotProfessional and efficient service - I used Stirling Ackroyd Canary Wharf…
I used Stirling Ackroyd Canary Wharf office, their staff were very professional in particular Jacqueline B (Move In Manager) was understanding of my circumstances as a first time renter. She kept me informed of the process and comms with the landlord. I particularly liked the online portal; everything is in one place. It was easy for my manager to complete the work references online.
5/5
TrustpilotSandra Holmes has been outstanding!
Sandra Holmes has been amazing, she truly understands her customer's needs and has given me some valuable advice with my current challenging circumstances. I can't thank her enough and I look forward to working with Sandra and Chloe in the coming future!! I can highly recommend Stirling Ackroyd.
5/5
TrustpilotI had a great experience at Stirling…
I had a great experience at Stirling Ackroyd, Alex was knowledgeable and efficient. He went over and above by connecting me with the mortgage broker and conveyancers who have been absolutely amazing and very helpful in providing guidance on this journey. I look forward to working closely with Alex to find the perfect home.
5/5
TrustpilotEfficient processing/Agent: Carl Griffiths
My agent Carl Griffiths has been majorly helpful in helping rent my first flat. Was punctual at the viewing and was efficient in explaining the next steps to accquiring a tenancy. He was also extremely helpful with handling the slight change in requirements and delivering on this. The whole process was handled smoothly with timely responses. Was a very pleasant experience compared to many other estate agents that I’ve dealt with prior to Stirling Ackroyd.
5/5
GoogleGreat service from Gavin Pinto and team at the South Norwood branch recently. Very impressed with their swift and professional service despite the restrictions imposed by the pandemic. Would highly recommend.PositiveProfessionalism, Value
Agent replied · 22 October 2024
Hi Salma, thank you for the fab 5* review. Gavin and the team will be thrilled to read this - Claire
5/5
GoogleMy partner and I were looking for a flat to rent as our first family home, when we contacted Townsend about a property they were very quick and efficient to get back to us. We then had a viewing booked very quickly, we loved it so we put in an offer and got the flat which we moved into today. With the help of Gavin and Gemma, we were about to move in stress free, we were always informed of what was going on and what was needed which made this experience lovely. We are now in our first home, and we couldn’t have done it without the both of them.PositiveResponsiveness, Professionalism
Agent replied · 22 October 2024
Hi Jack, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; Gavin and Gemma will be so happy to read this! We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thank you for your kind words and we wish you all the best in your new home! - Claire
5/5
TrustpilotReally top notch rental agency
Really top notch agency and I have had many other agencies experiences in the past Stirling ackroyd is by far what letting agency should be: Efficient, always reactive to issues, one of the rarest who care about their tenants wellbeing!
1/5
FacebookPlease... do not put yourself at risk by using these people. They had no idea about the property condition until 5days before moving in date, despite indicating otherwise The "virtual viewing" video they sent to me, was not filmed by them and did not represent the issues with the property They "arranged" an in-person viewing a week in advance... well a week in advance with me, they apparently didn't call the tenant until that day and he understandably blew them off. They wanted me to drop 6months upfront rent because I wasn't moving out of my current property before moving into theirs... something I am very grateful for now. When they finally checked the property, they said it was uninhabitable, that issues had been outstanding for months but they would be sure to "raise the issues with the landlord"...
Agent replied · 20 March 2026
Quick follow up The likes of sites like Rightmove have made many of us focus on the properties we like and ignore the quality of the agencies promoting them. Don't be me folks! Check potential agency ratings, do your research and you will safeguard yourself against the issues I detailed above. . Just completed my own move (this time with a trusted agency as far removed from Sterling as possible) and all went well.
5/5
TrustpilotAbove & beyond happy
I have been liaising with Ryan Johnson at Stirling Akroyd for a few years now. He is friendly, confident & comes through for me every time, going above & beyond. Will use him again in a heartbeat. Highly recommend.
Agent replied · 23 October 2024
Hi Woos,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
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Tell us what you need and we'll put you in touch. Stirling Ackroyd South Norwood hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Croydon.
