Stirling Ackroyd South Norwood reviews in Croydon

★★★★★ 1/5

Google

If I could leave 0 I would. The type of agency to be kind to your face but really will bully/ trick you for money. They recently forced a tenant into situation where they would be homeless by getting new tenants to sign a contract for the property when current tenants did not confirm a date to move out or that they were happy to proceed (this is before original tenancy was completed). Then they proceeded to mock and gaslight the tenant for being scared of homelessness. They also overcharged the landlord. Not to be trusted. Terrible service.

Hannah · 11 October 2024

★★★★★ 2/5

Trustpilot

Disappointing service since my agency was taken over by Stirling Ackroyd

Stirling Ackroyd took over a brilliant small letting agency in Brixton, Beresfords, who were letting and managing my flat for me. While initially they seemed fine, it has now been over two months since I moved back in, and the basic things I asked to be fixed that my tenants broke still haven’t been sorted - despite paying Stirling Ackroyd myself for these to be fixed and endless, endless conversations, chasers and pleas of urgency for these to be done before I moved back in. I don’t know how complicated it can be to replace the missing bits of my fridge, stop my kitchen tap from spraying all over the kitchen, ensuring that I can have a shower that’s not boiling hot and getting the beds cleaned. Really disappointing experience, and my flat is still not in a liveable state as I move in, and I’ll have to pay for all this again and organise It to be done myself.

Hester · 5 August 2022

★★★★★ 5/5

Trustpilot

First class experience from Sophie

The annual renewal process can feel daunting with lots of decisions and admin, but Sophie Ekins not only ensured we were punctual with kicking off the process but also broke it down into manageable chunks and was more than happy to share her years of experience to support me in making the right decisions. Thank you so much Sophie for all your help, made my life so much easier.

Sophie · 24 November 2021

★★★★★ 5/5

Trustpilot

Great service!

I rent my property out through Stirling Ackroyd. Being a first time landlord I didn't understand a few things on the contract. I ended up getting through to their head office where I spoke to Adnan in the Central team who was incredibly helpful in clearing up questions I had. He also helped me out with questions I generally had regarding building an investment portfolio. Highly knowledgeable and recommended.

Zubair · 22 November 2021

★★★★★ 1/5

Trustpilot

They don't care about people. And they are not professional.

Be very careful in renting a property through Stirling Ackroyd. Or as a landlord giving them your property to rent out. Despite being aware of a change in our circumstances, and a stellar payment record even throughout Covid when I had lost my job, they put up the rent by 20%. And now they are taking their time in refunding my security deposit. It has been 2 weeks without an update. They don't care about people. And they are not professional. Conduct business with them at your peril.

Eric · 19 July 2022

★★★★★ 1/5

Trustpilot

I have used a local letting agent for…

I have used a local letting agent for my 2 flats for 25 years.A year ago the agent got taken over by Sterling Ackroyd.Months later my tenant emailed me to ask why the deposit provider had changed.I had to admit that I had not heard.I took it up with Sterling and found that they had not copied my email correctly from the previous agent.So although the landlord is legally responsible for deposits I had not been consulted.Then a short time ago I had a phone call from them to say that annual renewal was due.I was astonished to hear that my email still was not correct and that they were not aware that the tenancy was periodicAnd that they did not know the fees that applied to my account.This is a shocking level of incompetence Regards John

John · 14 July 2022

★★★★★ 5/5

Google

Gavin is extremely knowledgeable, helpful, proactive and supportive. He is an absolute asset to Stirling Ackroyd’s lettings department. He genuinely cares people and getting the best value for them.

Liz · 23 October 2022

★★★★★ 5/5

Google

We had a good experience while looking for a house to rent. Jad has been very helpful and consistent to ensure everything ran smoothly. We definitely recommend this branch!

Anoko · 23 October 2022

★★★★★ 5/5

Trustpilot

Excellent service

If only all lettings agents were like Stirling Ackroyd!They treat tenants like human beings, take time to properly register you, understand your requirements, and actually call you when they have a suitable listing. For landlords they make sure that they find the best tenant for the property. Nelsson and Leila were particularly fab! This firm will always be my first call when looking to rent or let accommodation.

Kerry · 23 November 2021

★★★★★ 5/5

Google

Marissa Thomas the best professional estate agent. Do the extra miles for tenants and landlords. Great personality

Edni · 11 October 2025

★★★★★ 5/5

Trustpilot

10 Stars for Stirling Ackroyd

If I could give Simon of Stirling Ackroyd (South Norwood) 10 stars I would gladly do so. Throughout the selling process of my house he has been available on the phone, always cheerful, supportive and his professionalism and knowledge are superb.I am sure that without Simon's support I would have caved in during the process. I recommend Simon and SA without any hesitation. Truly superb estate agency.

Karola · 7 January 2022

★★★★★ 5/5

Google

Townends did a great job finding a new tenant for my flat. They were extremely professional and kept me in the loop throughout. Big thanks to Gavin Pinto for handling everything and doing a ten out of ten job. Well done!

Juliette · 23 October 2020

★★★★★ 5/5

Trustpilot

Great

Great, very helpful. Thanks Ashley.

AB · 19 June 2024

★★★★★ 5/5

Trustpilot

Joel is extremely knowledgeable

Joel is extremely knowledgeable and very well informed about the property market. I have been dealing with him for some months now with a particularly challenging property and all I can say is he is a true professional. Im sure Sterling Ackroyd are delighted to have him on the team.

Mr · 13 September 2023

★★★★★ 3/5

Trustpilot

Not an ideal property manager

Unfortunately, I have to leave a neutral review after one of your employees was very unresponsive and rude throughout our rental period.Sereena, since the beginning of the tenancy, was unresponsive, and rude and would never include both tenants in her emails. I, the main tenant who had continuously asked to be included in her emails sent to the other tenant, had to figure out on my own that firstly the contact information was changed, and then at the end of the tenancy an amount was deducted without me confirming first and agreeing to the amount. You had one job, to be a PROPERTY MANAGER, and you failed terribly at doing it. Would not recommend her services.

Pantelis · 19 May 2022

★★★★★ 5/5

Google

Thanks to Adam at Townsend South Norwood for the great service, the whole process went very smooth and easy. He was helpful through out the moving in process including the rest of the South Norwood team. 5 star service I would recommend anyone.

Riddel · 14 January 2020

★★★★★ 5/5

Google

Great service from start to finish. I would recommend Gavin and his team to anyone looking to let / rent in the SE20 area and surrounding areas. Christian

Christian · 23 October 2022

★★★★★ 1/5

Google

Gave this review when the business was called Townsend in 2018. Gave me incorrect information regarding a parking spot supposedly attached to a property I rented which caused me to incur three parking fines. They accepted liability for the charges and then refused to pay. The landlord they set me up with was also very unprofessional and abusive in his communication with me. Avoid.

Emily · 23 October 2023

★★★★★ 5/5

Trustpilot

Joel from head office.

Joel from head office was patient and did his very best to ensure the necessary paperwork was completed, accurately and with the minimum amount of fuss.He was very pleasant reassuring And made me feel at ease.Altogether a very pleasing young man, and I would be perfectly happy to deal with him again.

Ms · 10 July 2023

★★★★★ 1/5

Trustpilot

Nothing but disappointment

Disgrace of a property management companyWhen first speaking with this agency, they were lovely and couldn’t do enough for you. Since signing into our rental, the property management side has been absolutely hopeless. We’ve had issues with our gas boiler which has now take over a month of anyone to get in contact with us or resolve. Instead you get emails from the staff saying your emails have landed in their ‘junk’ folders. When shown around the property, there were a few things they forgot to mention, the fact that’s sheds down the end are completely full and we cannot use and the garden was a tip. But we were assured this was a priority to get fixed. - this was promised 5 months ago. After 2 storms the garden needs a lot of work, we have a child under 2 and there 2 trees that’s about to collapse, a fence that has collapsed, etc - images have been sent to the company weeks ago with no actions to resolve so far. No sense of urgency to clear the garden from hazards.When calling you just get fobbed off and promised someone will call you back - this never happens.We love the property but is completely let down by this company. Would avoid in future no one seems to care once you’ve signed in.

Natalie · 14 April 2022

★★★★★ 5/5

Trustpilot

Great service!

Liam was really fantastic. We were going through the experience of buying our first house and he was extremely helpful. He made it as stress-free as possible and was always there to answer any questions that we had. Would definitely recommend to other, thanks a lot!

Hadley · 31 August 2017

★★★★★ 1/5

Trustpilot

Don’t do business w these guys as…

Don’t do business w these guys as landlord as they will pursue you for renewal fees for rollover contracts whether or not you agreed to themThey hide them in the small print and will harass you w a debt collector tooThey want money for old rope- so unethical

F · 29 August 2024

★★★★★ 5/5

Trustpilot

Caring people!

Alex and Aimee were helping us figure out the next steps we will have to take, both selling our property and buying a new one. They have been very clear and straight forward and we really appreciated their onesty and professionalism. They are very present without putting to much pressure on the client. I would definitely recommend.

Elena · 23 January 2023

★★★★★ 5/5

Trustpilot

A First Class Agent; Professional and Tenacious

Dora from Head Office is simply remarkable in her ability to follow up. For over a year she has politely and professionally kept me up to date with everything. More importantly she actively listens and then takes the appropriate action. Given I am abroad this level of tenacity is critical to my business.

Susan · 25 May 2023