Stirling Ackroyd South Norwood reviews in Croydon

★★★★★ 5/5

Trustpilot

Great customer service

Firstly where to begin... Marty at head office has been fantastic following my recent valuation enquiry for my property. From the initial call where he explained what was going to happen and actually took the time to understand what my onward plans were, he then suggested registering me as a potential buyer to help with property matches. I hadn't spoken to a financial advisor or solicitor and he was again helpful in explaining the additional services that Stirling Ackroyd offer. Overall the process has been very smooth and resulted in one happy customer. Thank you to Marty and the local team!

Mrs · 22 November 2021

★★★★★ 5/5

Trustpilot

It is my pleasure to recommend Jordan…

It is my pleasure to recommend Jordan Taylor in Townends estate agent in Croydon. When we put our property to the market, he was in charge of selling our property. He was very helpful and friendly who always responded to our queries quickly. The best thing was I could call him directly and he always answered my calls even when he was on his days off. Highly recommend him and his branch which we have used many times over the years for letting as well.

C · 22 November 2021

★★★★★ 1/5

Trustpilot

worst agents ever stay away

I shall never rent through Stirling Ackroyd again, this company only thinks about two things protecting themselves and the landlord. it is disgusting the way they treat you; they do not care about you at all. fence down nothing done for nearly three months, had items damage in the garden as we lived next to an alleyway. bathroom shower was leaking, downstairs ceiling was going mouldy, in fact it was that bad we had to call council out in the end. we left 7 months later leaking shower and mould was the same and they even let the new people move in with lots of promises. do not rent off Stirling Ackroyd, you will be very sorry you did. yes, they should win a prise for worst estate agent out there. They threaten you if I stopped paying the £2800 a month rent, this is their behaviour.

Paul · 6 August 2023

★★★★★ 5/5

Trustpilot

Rahat Mazumder is incredible!

A huge huge thank you to the Stirling Ackroyd team across the board. Every agent that has been in touch with us was super welcoming, kind and supportive! We’ve had a few obstacles along the way on our tenant side, and Stirling Ackroyd have been very patient and supportive throughout! Glad to be moving into a property knowing we’ll have continued support from Stirling Ackroyd!

Kirill · 28 June 2024

★★★★★ 5/5

Google

I had a great experience from start to finish purchasing my first home using Mr Alpha Gayle and his team at Townends South Norwood. I was regularly kept up to date and received prompt responses to any queries I had. I would recommend this particular agents to anyone looking to purchase a home. Thanks guys x

Maresa · 24 October 2019

★★★★★ 5/5

Trustpilot

Stan

Thank you Georgia.I am just getting started with Stirling Ackroyd but Georgia was great so far.

SD · 16 July 2024

★★★★★ 5/5

Google

Louis was extremely helpful throughout my property search. From initially speaking with him and registering to moving in he was always on hand to help with any queries I had and remained in constant contact, despite the difficult times of late. I would highly recommend Louis and the team at South NorwoodPositiveQuality

Lizzie · 13 January 2021

★★★★★ 5/5

Google

Simon and the sales team were fantastic. Their comms and updates were professional and well presented. Helped us sell our property quickly and had alot of viewings. Thank you!

Farhana · 11 October 2025

★★★★★ 5/5

Trustpilot

Ellis was really helpful in arranging…

Ellis was really helpful in arranging viewings

Katya · 2 December 2024

★★★★★ 5/5

Trustpilot

Thanks Letizia for always being…

Thanks Letizia for always being responsive (even outside of working hours).I can see how hard you work and i hope that this is acknowledged as you were always going over and above to respond and bring the best outcome on my queries. I have now moved out from the property you manage but wanted to thank you for the support

Eleana · 5 November 2023

★★★★★ 5/5

Trustpilot

Elliot was very patient and helpful…

Elliot was very patient and helpful with all my enquires

Alice · 15 October 2024

★★★★★ 5/5

Trustpilot

first time that an agency called me back

It was the first time that an agency called me back to discuss a viewing of a property which I am grateful. Rino was an absolute pleasure to talk to as he was polite, friendly and helped me a lot with the process. I definitely felt easier to talk to him as he built good rapport. I will definitely use this agency again!

Vasileios · 4 August 2023

★★★★★ 1/5

Trustpilot

Rent property bidding strategy

We was looking for property to rent in Croydon area this agency was like biding for a property. They asking from the client how much you can spend towards the rent for the month. Most they are going more than advertised price in zoopla or right to move. And the best part if you give a price if it out bided you don't know what was the final amount. End of the day every one trying to get a property of a reasonable price but in this situation this is terrible. And this agency doing it.Don't recommend this agency

Amenu · 7 July 2023

★★★★★ 1/5

Trustpilot

ONLY helpful BEFORE you sign

The agents were ONLY unbelievably helpful BEFORE YOU SIGN THE CONTRACT. After that they just disappeard. One area manager even tried to violate one clause in the contract, trying to make a view for potential buyers 3 months prior to the end. We reported that we need small fixes for the lights and NOBODY CAME. Horrible service. Complete fraud.

Allen · 19 September 2024

★★★★★ 5/5

Google

Very helpful and wonderful team, easy to get in touch with and also did everything they could to ensure we didn't miss out on an amazing property! Big shout out to Gemma, who was supportive and friendly and absolutely lovely throughout the whole experience. Thank you!!PositiveResponsiveness, Professionalism

Stephanie-Marie · 23 October 2021

★★★★★ 5/5

Trustpilot

We would like to thank Jade Lawlor for her professionalism, high skills and attention to details while helping us in renting the property

We would like to thank Jade Lawlor for great cooperation and helping us to rent the best property matching our requirements. We highly appreciate her help and professionalism in helping us to rent an apartment. Her negotiation skills and attention to details made the process easy and well organised and joyful for us.

Valentyna · 11 March 2024

★★★★★ 5/5

Google

The sterling Arckroyd Estate agents is the best among the best, their staffs manner of approach both physical and on phones is superb, the schedule of viewing is always on point, never waste of time or delay. The property display on their site is exactly the same with what we see. The period of confirming the references is accurate. Till the schedule time of collecting the key. They are honest and transparent, no hidden charges

Ajayi · 23 October 2023

★★★★★ 5/5

Trustpilot

Highly professional, respectful agency

Sandra was extremely professional, respectful and pleasant to deal with. I was undecided about selling our property, and Sandra has been extremely patient throughout, calling me just the right amount to stay updated. Because of the market, I chose not to sell at this time, but I was so impressed with the way that Stirling Ackroyd went about their business, they'll be the first port of call when I do.

Andy · 15 November 2022

★★★★★ 3/5

Trustpilot

Karina Selway review

Karina has been a great Property Manager and helped us out when we have had sticky situations and always comes back in a timely manner and is supper-friendly and helpful (the 3 stars are not for Karina - she is more 4.5).

Andrea · 24 May 2022

★★★★★ 1/5

Trustpilot

Stirling Ackroyd - DAY TIME ROBBERS

Stirling Ackroyd is a terrible estate and letting company. To be exactly accurate, Clive Martin is the worst when it comes to them lot. The check in and check out inventory matches with of course the additional normal wear and tear but he will force you to pay for it. What he is doing is called Day Time Robbery.Metro Central Heights Vantage Building is known for having black moulds due to the windows' inability to block moisture as the building is old but he will say that the moulds needs to be cleaned despite the moulds being already absorbed into the laminate. He will charge you for that. Again, Day Time Robbery. There are too many to mention when it comes to how bad Stirling Ackroyd is. I mean Stirling Ackroyd may be a good company but the people working for it are just too terrible especially Clive Martin. I don't understand why he is still there working for Stirling Ackroyd but if the workers are like that, the company must be bad too for retaining these kind of people, right?My advice to all is this: Avoid Stirling Ackroyd. There are better Lettings and Estates companies out there. If you see Clive Martin in the paperwork, information etc, better cross the road and go for the competition. Stirling Ackroyd is just bad.

Brad · 3 June 2021

★★★★★ 5/5

Trustpilot

Can't recommend enough

I recently sold my house through Stirling Ackroyd Estate Agent’s Hybrid Head Office team. Rino, Ant, Adnan, Rhys and Matt were all incredibly helpful and knowledgable and, as a first time seller, they guided me through the entire process and were always there with any questions I had along the way. Above all, they were able to sell my house at a great price, I can’t recommend their services enough

Natasha · 2 November 2022

★★★★★ 5/5

Trustpilot

Ellis was extremely helpful and…

Ellis was extremely helpful and informative!

Lucy · 13 November 2024

★★★★★ 5/5

Trustpilot

Rebecca Heslam has been looking after…

Rebecca Heslam has been looking after our flat for many years. She is always available if we have any queries and is quick to let us know if the tenant has any issues which we then try to resolve promptly. Rebecca is competent, reliable, always polite and very easy to talk to.

Tracey · 28 February 2024

★★★★★ 5/5

Trustpilot

Rino you're a Star 🌟 thank you

Rino from head office assisted me today with my enquiry. He was very professional and patient which are two things I admire when it comes to customer service. I am very grateful 🙏 for the assistance, taking the time to explain key things about buying me new home. I am vwry new to this.Absolutely amazingThank you Rino 😊 🙏 You're a 🌟

Vanessa · 22 June 2024