Trusted Agent profile · Croydon
★★★★★
1,569 reviews across 3 platforms
11 High Street, South Norwood, SE25 6EZ, Croydon, SE25 6EZ
Stirling Ackroyd's office in Croydon, at 11 High Street, is rated 4.3 out of 5 across 1,569 reviews on three platforms, including 221 Google reviews rated 4.5.
221
Reviews on Google
This office
37
Reviews on Facebook
Business-wide
1,311
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. Stirling Ackroyd South Norwood hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Croydon.
Every review we hold for the Croydon office, from every platform, shown as written. First names only.
5/5
TrustpilotWilliam, the best agent!
William was very helpful throughout the whole renting process, explaining and helping with everything from the renting processes to just how things work in the UK. He also provided reassurance and soothed our nerves, even on the weekend! He was our agent, adviser and psychologist at the same time during these two weeks. He deserves a hefty raise! If on a viewing you see him, you can be sure it will be a good experience!Thanks a lot, Daniel
5/5
GoogleI recently had to work with Adam Boutouili at this branch to get a new letting signed off with only a week to spare. Adam and the team worked tirelessly to get all the paperwork in place at lightening speed. My experience from start to finish has been A*. I highly recommend the team at this branch for your letting needs.
Hi Deborah, thank you so much for taking the time to leave such an awesome five star review! We are thrilled to hear how impressed you are with the service you received from our fabulous South Norwood team and in particular, Adam. Thank you for being an A* client to work with! All the best, Emily
5/5
GoogleSimon and his team where extremely helpful his kind concern for my family and special needs where cated for with excellence would highly recommend this company especially the est Norwood branch
Dear Brenda, thank you for taking the time to post such a positive review, I know Simon and the team will be thrilled! Kind regards, Amber
5/5
GoogleJust completed a letting via Stirling Ackroyd. Everything was handled professionally. Letting completed in good time, very happy to recommend these Estate Agents to all renters and landlords.
Dear Paul, thank you for taking the time to share your experience. We look forward to continuing to work with you, thank you for choosing Stirling Ackroyd, Amber
5/5
TrustpilotDavid was very helpful and booked me in…
David was very helpful and booked me in for a viewing, very efficiently and quickly. Very polite and helpful :)
Hi DjCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotWe got a flat through Stirling Ackroyd …
We got a flat through Stirling Ackroyd Croydon and Nelsson Poku was our agent. Nelsson made us feel comfortable through out process easy, he carried us along, communicated clearly to us by providing relevant information and checking that we have the right paper work. I was never disappointed when I called into the office and his colleagues were helpful as well. Nelsson was easy to speak with and was very patient. I will recommend Stirling Ackroyd Croydon to anyone.
2/5
TrustpilotVery poor service (Great for selling though)
We rent a flat for 3 years with Stirling Ackroyd with a very disappointing experience. Maintenance issues (doorbell, toilet, alarm, blockages) were handled very slowly, and in some emergency cases they were reluctant to reimburse costs. Although their issue-reporting platform looks modern, it did not help resolve problems efficiently, tldr: too much technology and too little actual service.
1/5
TrustpilotGive you no option but to use ‘Tink’ as…
Give you no option but to use ‘Tink’ as a financial guarantor stating sensitive data outside of the UK. Even when you select the manual option it prompts you immediately they have been unable to obtain a reference when it has only been requested of the nominated referee. This should be investigated by an independent Ombudsman or Which Magazine.
Dear J P,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.Many thanks, Customer Care Team
1/5
TrustpilotDidn’t Bother Turning Up
Made an appointment to value my property for sale. They choose the date/time but then didn’t bother turning up. If they cannot be bothered when trying to win your business then no point working with them in the future.
5/5
GoogleGreat experience, Taija and Michaela were absolutely fantastic. They found me a new property and helped me through the entire process which made everything less stressful for me. I recommend 100 %.
Hi Pauline, thank you for your very kind words for Taija and Michaela. Wishing you all the best in your new home - Claire
5/5
GoogleIt was a pleasure dealing with Taija & Michaela regarding our house move. We had been looking for somewhere to rent and were given the runaround at soo many other estate agents however Taija & Michaela at Stirling Ackroyd were very genuine, honest and super helpful. They showed us places that met our requirements and expectations and even went the extra mile when helping with the referencing process. They are amazing and experts at what they do which is so rare these days. Honestly I highly recommend using their services!!!
Hi Susan, thanks for taking the time to leave great feedback for Taija & Michaela. We wish you all the very best in your new home - Claire
1/5
TrustpilotPLEASE BE CAREFUL
PLEASE BE CAREFULI put an offer on a property to rent. My offer was accepted and I was sent a link to read a draft contract, confirm it was read and pay the deposit. I sent screenshots of error messages but I was being pressured to pay the deposit without reading the contract. They refused to email a PDF version and was told I would lose the property if I didn’t blindly pay the deposit. PLEASE BE CAREFUL and do not sign anything or pay a deposit unless you are fully informed as to what you are agreeing to!
Dear Lola, I am sorry to hear you have had problems receiving the information we share prior to a holding deposit being paid. This information is useful when making the ultimate decision whether to proceed with your tenancy application and payment of monies. We do encourage the payment of a holding deposit as soon as is possible so tenants who wish to secure a property have the best chance of doing so. If you would like any further support accessing this information, please do get in touch with the lettings team who will be happy to provide any additional help you may need. Wishing you the best in your property search, Amber
5/5
GoogleTeam did a great job. Simon Bright in particular was amazing to work with and very professional throughout. Unfortunately our sales didn’t work out due to personal circumstances but would highly recommend.
Dear Imogen Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotMorgan Senior - very helpful
Morgan Senior was very helpful, experienced, easy to talk to and patient. Would always call me back straight away and able to answer all my questions. Provided an excellent customer service in my search for my new property. He assisted with all the stages making sure all the need were met. I am happy with the service that was provided. I do believe he will be a good contact going forward.
5/5
TrustpilotVery reliable and efficient
I had arranged an RCIS level 2 survey along with valuation by SA surveyors. The best part of dealing with them was the communication. Amy has been great at responding to queries and the email replies were as quick as a messenger chat! The survey happened within a short time, the report was generated very next day and the price was very competitive. The report itself was well organised and they had a separate section of summary questions to be raised with the solicitors. I did a fair amount of research before deciding on a surveyor. I would recommend that as a first time buyer, if you were to trust me, you can definitely go for SA.Regards
5/5
GoogleI cant express enough how the team at Townsend helped me throughout my property requirements. Particurlaly Gavin and Kea who were on hand at every single point of the journey, as well as Rebecca in head office! i would strongy recommend Townsend (South Norwood Branch) for all letting & Sales needs.
Hi Dave, thank you for taking the time to leave feedback and the fab 5*! Gavin, Kea and the South Norwood team will be thrilled to read this! - Claire
5/5
TrustpilotThanks for Agent Lety
Agent Lety is the reason for the five-star review. The boiler in my house was broken and after reported it through maintenance form, it’s still not fixed after four days. But when Lety took over, she called up contractors and arranged them to come timely next day. She always replies promptly and being very helpful. It’s good to know I can rely on her.
5/5
TrustpilotA dream come true!
Thank you so much to the whole team at Stirling Ackroyd and a special thank you to Karina who has gone above and beyond for her outstanding service. She has dealt with any problems arising in a professional manner and has kept me informed at all times. A very honest and trustworthy company for anyone looking to rent out their property! - would highly recommend. Thanks so much again for all your hard work!
1/5
TrustpilotTerrible letting service from Stirling Ackroyd
I contracted Stirling Ackroyd to manage my property when I was letting it.The experience was terrible, as they were really hard to communicate with as I usually had to leave several messages and chase for a response. They made a terrible mess of renegotiating the contract at the end of the first year, so I then terminated my relationship with them and found it much easier to manage the property myself. Over 12 months later I am still waiting for them to transfer the deposit to my account with the Deposit Protection Service and have been making nearly daily calls for the last month to try to get this done.
Dear Isobel, I am sorry to read that we did not meet your expectations on this occasion. We would very much like to investigate your comments further and hope that you provide the information necessary to enable us to do this. I would like to assure you that Stirling Ackroyd strive to deliver outstanding service to our customers every time. We are extremely proud of our excellent reviews and the feedback our customers regularly share. If you would like us to investigate your comments further please do contact us using help@stirlingackroyd.com Regards, Claire
5/5
TrustpilotAmazing Service
Renting with Townends has been amazing from the Start. Nadine and Katie in Sunbury helping find a great home and making it easy to go through the process especially when it was our first time renting while expecting our first baby. We had a few little maintenance requests which we had to contact Katy Harris from property management to help organise it and she has been a delight to deal with being fast with responses and keeping us updated. Such an amazing team
1/5
TrustpilotLeft in the rain - no communication from the agent
We had a viewing yesterday, we were stood outside the property in the pouring rain for 25 minutes and I could not get through to anyone on the phone, nor was anyone answering the buzzer. I spoke to the agent this morning, and they said they forgot to tell me yesterday that the viewing was cancelled. A waste of 2 hours of travel, money and ended up soaking wet.
Dear Molly, I am sorry to hear that this was your experience. Please contact us directly at help@stirlingackroyd.com so that any outstanding issues can be addresses for you. Many thanks - Claire
3/5
TrustpilotCalm, polite and professional.
As a new property manager Saffah is no doubt finding it a challenge faced with do many tenant and landlord issues and a groaning email inbox every morning. In spite of this Saffah manages to retain a calm approach and patience. Communications with the agents in general and action on issues have been a little iffy in the past but Saffah seems professional and efficient. I think there is room for improvement overall in the property management department of the company but Saffah is obviously trying her hardest.
5/5
TrustpilotBest Communication with Letting Agent
A Very Special Thanks to the Lettings Team at the Croydon Branch of Stirling Ackroyd. The Communication has been exemplary. We received especially great service from Nelsson Poku. A Special Thanks to Adam Picton who showed us around a beautiful property today in Croydon. We would want to work with this agency any time in the future. Highly recommended. We've had the best communication so far with this team compared to all other letting specialists in Croydon. Much appreciated guys. Continue to the good work.
5/5
TrustpilotSpencer du Jonge is an efficient agent
We have been dealing with Spencer du Jonge to purchase a property and he is a very good efficient agent. What we have found most helpful is he always responds quickly to phone calls and messages, so we are not waiting around. If he can not take a call he will message straight away to say why, not leave you hanging. He has also been hard working to update us with news late in the evening (our of hours) so we can get on with things the next day. Spencer was also successful in completely diverting us to another type of property which I didn't originally want to see but have now changed my mind and am buying that place- if you are selling somewhere then that is the type of agent you need!
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Tell us what you need and we'll put you in touch. Stirling Ackroyd South Norwood hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Croydon.
