5/5
TrustpilotExcellent
Nelson was really helpful. Thank you for his help. Everything was perfect
Trusted Agent profile · Croydon
Stirling Ackroyd Lettings Croydon reviews
★★★★★
1,552 reviews across 2 platforms
Room 1.54, Interchange House, 81 ????? 85, Croydon, CR0 1LA
Stirling Ackroyd Lettings's office in Croydon, at Room 1.54, is rated 4.4 out of 5 across 1,552 reviews on two platforms, including 275 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
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Awards
The Trusted Agent 2026 results for Stirling Ackroyd Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Croydon office, from every platform, shown as written. First names only.
Trustpilot1/5
GoogleI viewed the 3 bed property amanaged by this agency on the 1st of Apr 2014 During the viewing we spotted damages in the roof area which is causing great leakage during rain from the roof into 2 rooms of the apartment. On the viewing, we had a written agreement that the property will go under repairs before our moving date. Townends informed us that they manage the property because the actual landlord is a permanent resident in Australia. In 15 days time from that date, we paid agency fees, Deposit and rent, and on our moving day we realized that nothing was repaired in the house. During rain, 2 rooms becomes wet through the walls even parts of the carpet gets wet, while the whole house becomes kind of misty that I have to keep the boiler on high levels in order to keep the atmosphere healthy to breath. On the same moving day (1st May) I called the agency expressing my frustration and disappointment, and their excuse was that they had issues in the check out but they did not introduce a solution, I requested an immediate cancellation of my contract and to move me into any other fit property, but they refused and blamed it on the landlord (which is in Australia). On the 2nd of May, I contacted the Environmental Health office in Croydon, and they instructed me to write a notice for the Landlord which I did. The Agency replied by doing investigations, then they send me another letter saying that they can do nothing because I should contact the Landlord, and that they have provided my Landlord details on my contract. Baring in mind, that the Landlord’s details on my contract is his address in Australia, while the UK address is the actual agency’s address, so every time I write to the Landlord, the agency is the one who is getting my letters. The tenancy agreement was based on offer letter which was signed by both of us, clearly stating that the house will go under repairs before our move-in date and based on this information I accepted the offer. Townends did not show any sense of professionalism while dealing with my issue, they put the blame on me for not contacting the Landlord (which I did), while they are managing the property. They gave me their registered address as the Landlord’s details, and communications keep going in circles unsorted. I am willing to escalate this matter to the court, DO NOT USE THIS AGENCY
5/5
GoogleI spoke with morenike on the phone and her professionalism was exceptional , excellent communication,polite , ready to educate and assist
Agent replied · 11 June 2024
Hi Mary, thank you for taking the time to leave feedback and for the fab 5* - Claire
5/5
TrustpilotBest letting agents!
I have been using Stirling Ackroyd for some time and I can always rely on them to find me what I need! William (hackney central branch) is extremely helpful, professional and always a pleasure to deal with. A great service - I would highly recommend them!
Agent replied · 11 June 2024
Thank you Pasquale - we appreciate the feedback
5/5
TrustpilotMany thanks to David Harvey for his…
Many thanks to David Harvey for his help!
5/5
GoogleMany Thanks to Matt and the team...they really did go the extra mile and were much more professional than any of the other agents I came across in Croydon.
1/5
TrustpilotUntrustworthy agents
Untrustworthy agents. Very stressful transaction. We spent several months trying to purchase a property to be told by the agents we were out of purchase.
Agent replied · 11 June 2024
Hi Mario, I am sorry to ready your comments. I would like to understand what prompted your negative review and if you would like to discuss this further please do get in touch using help@stirlingackroyd.com - kind regards, Amber
5/5
GoogleHave recently swapped managing agents to Stirling Ackroyd. Been incredibly impressed with their approach. Responsive and very helpful.
Agent replied · 11 June 2024
Hi Stuart, thanks for the 5 star review. We wish you all the very best - Claire
5/5
TrustpilotGreat service and understanding
I contacted Stirling Ackroyd to enquire about manage my portfolio of properties and was so pleased that I did. I found that they listened to what I was saying and immediately understood what it was that was needed. The staff working there were knowledgeable, friendly and happy to help. Will continue with to use and would recommend them wholeheartedly. Thanks!
5/5
TrustpilotPrompt and efficient service from Marty…
Prompt and efficient service from Marty and team.
5/5
TrustpilotProfessional and informative
Professional and informative, kept my partner and I updated through the whole moving process. Big thanks to Foz.
5/5
TrustpilotGreat experience
I recently contacted head office and spoke to a lovely lady called Ashley. From the start to the end she was fantastic. She clearly explained the process and made me feel at ease. I feel she really took the time to find out what my needs are. She clearly knows her job very well. Overall the service was 10/10 and I will definitely being recommending her.
5/5
TrustpilotHighly recommended
I would highly recommend Kieran Hogan to anyone looking to buy or sell after helping my family recently
5/5
TrustpilotAbby Gooptu
Abby Gooptu has provided an excellent customer service during the course of the last lease term and current renewal process. Always helpful and kind. Thank you Abby! :)
4/5
TrustpilotI have been dealing with Freddie from…
I have been dealing with Freddie from head office, he has a professional manner. His persistence paid off when keeping in touch with me as I was about to change agent for Stirling Ackroyd, however, I my existing agent came through with a sale at the last minute.
5/5
GoogleEarly days, but I decided to go with Townends because I was especially impressed with Diane Armstrong"s approach at and after our initial meeting. She was thoroughly prepared, clear about the likely valuation of my letting and willing to discuss ways in which Townend's could help me to attract the right tenant and provide excellent with the stress-free fully managed service I am looking for. I am looking forward to entrusting my letting to Townends next year.
5/5
GoogleThe best agency and professional agents. I recommend to all this agency. I have had a good experience with Townends. Special thanks to Jonathan.
5/5
TrustpilotA great company to work with
We work very closely with Joe Robinson to ensure the reapit is used efficiently throughout the entire company. Stirling Ackroyd are a great company to work with, the brand is very strong in the area and were delighted to work with them here at Reapit
Agent replied · 11 June 2024
Thanks Mark, we love Reapit too. A valuable tool for our teams.
1/5
TrustpilotAvoid
Not a good experience. I have had two properties which they have managed for me for a few years. I have lost count of the errors, omissions, failures to follow-up on instructions and total mis-management. Their customers tenants and landlords deserve much better. As this situation has been going on for sometime, I think its the leadership in this business that need to change: - smell the coffee and leave
5/5
TrustpilotSuper Star Hussain Achour
Hussain Achour - Streatham Branch
5/5
TrustpilotGreat service!!!
I received great service from Stirling Ackroyd. I bought 2 houses with them. I have started to use their service for getting new tenants for my flat. Toby, Archie and Cheveiz are doing very good job. They are very helpful and friendly. I would highly recommend Stirling Ackroyd to my family and friends.
5/5
Trustpilotexcellent property manager
A big thank you to my property manager Violeta Gordejeva. My boiler was broken and left me with no hot water nor heating. A couple of hours after I wrote to Violeta, she has contacted the contractor, and it got fixed the next day.
5/5
TrustpilotGreat professional staff in particular Cheveiz Javaid
I have had a number of telephone conversations with Cheveiz Javaid who has provided great advice relating to current property and rental markets. Cheveiz has always shown professionalism and very knowledgeable in his area. I look forward to working with Stirling Achroyd hopefully in the near future
5/5
TrustpilotQuick response and very helpful
I put in a request to speak to someone regarding potential flats for sale and the following morning received a call from David who was very helpful and provided guidance me into what my partner and I needed to do next as first time buyers.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Stirling Ackroyd Lettings Croydon
Has Stirling Ackroyd Lettings won any awards?
Yes. Stirling Ackroyd Lettings won Trusted Agent in The Trusted Agent 2026 awards.
