1/5
TrustpilotAwful
Awful. They are only interested in taking your money. There is no service or customer care. I would never recommend them.
Trusted Agent profile · Croydon
Stirling Ackroyd Lettings Croydon reviews
★★★★★
1,552 reviews across 2 platforms
Room 1.54, Interchange House, 81 ????? 85, Croydon, CR0 1LA
Stirling Ackroyd Lettings's office in Croydon, at Room 1.54, is rated 4.4 out of 5 across 1,552 reviews on two platforms, including 275 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
Reviews
Every review we hold for the Croydon office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotExcellent Sales & Letting service
My experience with Stirling Ackroyd Sunbury branch goes back 12 years when I purchased my first house through the Sunbury branch.I consequently moved area with work 9 months later and rented out the house through the Sunbury branch.In October 2022 i sold the house, again through Sunbury branch.During all these years I have experienced consistent professional and very efficient service.On both the rental and sales sides the staff have always gone beyond whats called for on many occasions. They always regularly update me on the progess of any situation. They have been so helpful and friendly and deal with all queries in calm manner no matter how busy they are. I have always been treated like a valued customer. I would highly recommend Stirling Ackroyd in Sunbury.
5/5
TrustpilotI called the company today requesting…
I called the company today requesting viewing, I spoke with Ellis who very helpful and answered all my questions.
Agent replied · 22 November 2024
Hi Dorota,Thanks for the great review for Ellis, We wish you all the very best - Claire, Customer Engagement
5/5
TrustpilotRecently we had the opportunity to work…
Recently we had the opportunity to work with the team from Sterling to rent out a property in London. Want to specially mention Michael and James who handled the entire process from A to Z in a friendly and professional manner. They were cooperative from the very start by being prompt to handle all the developments during the due course and being reachable whenever it's required. It was a pleasure to have worked with them and looking forward to working with them again
1/5
TrustpilotI do not recommend
Extremely awful communication with that company. Tried to sign the contract as a new tenant, we agreed to do that and Sebastien Lewis told me that he will send me email the same day. He did not. I tried to send emails, I called and he kept saying that he will send the email same day. He never did. 2 MONTHS LATER I received an email from them to send them filled form ASAP. Ridiculous.
5/5
TrustpilotMr Casini Bikram
While not having met Mr Casini Bikram face to face, I have been dealing with him over the phone for several months. I can say that he has been helpful, has a positive outlook and has a good manner. Overall my experience with Sterling Ackroyd has been a good one. They rented my flat within a day at the full asking price. And fingers crossed the tenants seem to be good, compared to the previous ones through another agency. Well done!
5/5
TrustpilotConsistently professional and friendly
We decided to use Stirling Ackroyd as our lettings agents due to the great service we've received from our main contacts Georgia Buckle and Sam Humphreys. They both have that invaluable human touch and approach. Professional, yet friendly. Georgia has kept in touch for well over a year, but never driven a "hard sale", only been there for a quiet nudge and been able to give great advice. When we finally decided to put our flat on the marked, the process couldn't have been quicker or smoother.
5/5
TrustpilotStirling Ackroyd Croydon
A big thank you to all of the team at Stirling Ackroyd Croydon who helped me find my tenancy and managed any issues.Thanks to Mikesh, Nicole, Ricky and Katie.It has been a pleasure, keep up the amazing work.Amber B
5/5
TrustpilotWe have worked with Bonita on multiple…
We have worked with Bonita on multiple occasions and it is a pleasure liaising with her. She is always polite and clear in the action she requires us to take. She is always available to answer queries we have when necessary’
5/5
TrustpilotI could not be more pleased with the…
I could not be more pleased with the service from Nadine, so helpful and always kept me in the loop with the whole process of my rental! I will definitely be keeping my property in her safe hands, thank you Nadine
5/5
GoogleSold flat with help of Claire, who provided good advice on market conditions. Other staff very helpful in showing property with quick result in finding a buyer. Helping in interim period to look after vacant flat.
Agent replied · 11 June 2024
Hi Paul, thanks for the 5* and lovely words for Claire. Wishing you all the best - Claire
5/5
TrustpilotI would like to thank Alex for the time…
I would like to thank Alex for the time and dedication given during our call into the arrangement for the property view. Professional and friendly to talk with.
1/5
TrustpilotHorrendous service and non-existent…
Horrendous service and non-existent communication from the Property management office in Weybridge/Guildford. We have moved out of the property we were renting on the 6th of October (13 weeks ago) and are still waiting for our deposit to be transferred back to us.We have been emailing, calling and are getting completely ignored, no one is ever available to speak to us and the person in charge is not calling us back.It is rude and very unprofessional, we are now in talks with the Dispute company as this is just unacceptable.Also would like to mention that about a month ago, someone over the phone actually told us that the transfer would only take a couple of minutes to be done yet no one is doing it! No communication, no updates, not calling back your customers, holding money from honest people during very challenging times, you should be ashame!
5/5
TrustpilotBethany and her team were brilliant in…
Bethany and her team were brilliant in the Hackney branch lets dept. They were professional, officient, good with communication and above all were lovely on the phone. They found tenants for me immediately and I thought gave me a fist class service. Would highly recommend.
5/5
TrustpilotBrilliant estate agents!
Brilliant estate agents! Hade the please to buy a buy to let with these guys. Smoothe transaction and an excellent front and back office to make it happen. Thanks Spencer and Kieran will be using you again!
1/5
Trustpilotdisappointing
I recently had a disappointing experience with this agency.
5/5
TrustpilotI had a good conversation with Ellis…
I had a good conversation with Ellis this evening - he went out of his way to be helpful.
Agent replied · 22 November 2024
Dear Claire Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotAlex was a great help in arranging a…
Alex was a great help in arranging a valuation appointment, answered all questions I had. Was also very polite and professional and really enjoyable to talk to
5/5
TrustpilotSHE WENT ABOVE AND BEYOND
We were fortunate enough to meet Sales Agent - Joanna Evangelou of the Thornton Heath branch of Stirling Ackroyd for the purchase of a property. Despite our sale being challenged by a problem identified by our surveyor, Jo went above and beyond to ensure that we were kept informed and updated throughout the process and provided with options to swiftly manage the situation.Its hard nowadays to find professionals who practice what they preach and work with integrity, treating people the way that they want to be treated.Jo was genuine, kept things real and worked around the clock to assist us to find another property within the designated time defined by our lender.Jo is a credit to Stirling Ackroyd and a true professional who offered quality experience and expertise that reflected the many years of knowledge, skills and experience gained during her work in the industry.We will maintain contact with Jo and confidently recommend her services to our network of family, friends and colleagues.Thank you Jo for your supportAmanda & Derrick
5/5
TrustpilotKarina has been managing the property I…
Karina has been managing the property I rent since I moved in last year. She has been super helpful with all my questions and queries and very quick to respond to all matters. Thank you Karina!
5/5
TrustpilotBest agency
Matthew Brennan is the property manager in my current rental apartment and it was probably the best experience I've ever had with letting agencies! Any basic or maintenance inquiries are processed and resolved quickly and professionally. I'd definitely recommend this agency to anyone who wants a positive renting experience!
5/5
TrustpilotSelling a house in Mitcham Surrey
I found Feroza Ahmed, of the Streatham office, so very helpful from the start of selling my friends home. She was always there to help with questions, giving updates. Nothing was too much trouble. Thank you so much Feroza!
5/5
TrustpilotIssue solved within a day.
We have contacted the agency/senior property manager Tim Nagamani for an issue with the drain and everything has been solved within a day. Tim has been very prompt and helpful. Thank you very much for being very professional.
5/5
TrustpilotFantastic service
Fantastic service. Special thanks to Katie Knott from the Croydon branch, she was amazing and made what is usually a stressful experience- so easy. Thoughtful and thorough, I would definitely recommend if you need help with lettings in the area
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Awards
The Trusted Agent 2026 results for Stirling Ackroyd Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Questions about Stirling Ackroyd Lettings Croydon
Has Stirling Ackroyd Lettings won any awards?
Yes. Stirling Ackroyd Lettings won Trusted Agent in The Trusted Agent 2026 awards.
