Every review we hold for the Croydon office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotReally great team at Dalston
Really great team at Dalston (Sufina, Yusuf ++), they are brilliant, efficient and seamless. I was really weary of the whole renting process, having had a poor experience with a different estate company last year. The team at Dalston took the time to listen, answer all my questions and understood where I was coming from, really helpful. They actually went above and beyond and helped me with a bit of advice on my tenancy rights, as I was having a hard time with my previous landlord. Thanks so much.
Sam · 5 May 2023
★★★★★ 1/5
TrustpilotChiswick Branch untrustworthy.
Rented twice via Chiswick Branch, never again! Paperwork never matches verbal promises. Make sure you get things in writing everytime - but best of luck with that. Too many specifics to list - untrustworthy IMHO.
Ray · 21 March 2024
Agent replied · 11 June 2024
Dear Ray, I am sorry to read your review. I hope that the team were available to you to answer any questions but if you do have any outstanding queries please do get in touch using help@stirlingackroyd.com. Wishing you the very best - Amber
★★★★★ 5/5
TrustpilotFreddie has been incredibly helpful
Freddie has been incredibly helpful. He organised valuations, gave me sensible advice and regularly checked in with me: never pushy, always polite and well informed.
Jerry · 9 November 2023
★★★★★ 1/5
TrustpilotI strongly recommend against entrusting SA with your rental property
I strongly recommend against entrusting Stirling Ackroyd (prev Townends)with the management of your rental property. Their staff are poorly trained, inexperienced and lack a professional approach. They simply act as a postbox between landlord, tenant and contractors without any of the management you pay heavily for. Their contractors are overpriced and distance themselves from any accountability to you as the landlord.I was stuck with this shocking level of service for 3 years.Please think again and consider a small local agent whose staff cannot disappear within a large organisation.
Heidi · 27 April 2023
★★★★★ 1/5
TrustpilotFull Lettings Service - Poor
I had a tenant who stopped paying over 5 months ago. Lettings Team could not get hold of the tenant as she was in USA did not respond to emails or mobile messages. After 2 months of rental arrears a section 8 was about to be served by Stirling Ackroyd as a Full Management Client which after review by my solicitor, it contained errors so another one had to be served a month later. I requested on numerous occasions to view the property again the tenant did not respond. Stirling Ackroyd had to be emailed, called on several occasions and I had to visit the branch to escalate the viewing request.I have had to deal with 5 people at Stirling Ackroyd on serving of notice, viewing request, tenancy arrears and lettings over the past 4 months .The tenant finally responded a few weeks ago on the request to view the property. On visiting it looked as if she had left.Last week I asked if Stirling Ackroyd could confirm if the tenant has moved out. I am still awaiting a response back if the tenant has moved out. I raised a complaint over 4 weeks it is still not resolved due to Lettings Team and Tenancy Teams been on holiday at Stirling Ackroyd.
Asheet · 22 April 2023
★★★★★ 5/5
Trustpilotgreat service always
THE STAFF ALWAYS GIVE GOOD ADVISE AND SERVICE,
Ramesh · 19 March 2026
★★★★★ 5/5
TrustpilotGreat local estate agency
Can thoroughly recommend Stirling Ackroyd as estate agents and surveyors The staff are very professionally and helpful particularly those I had personal dealings with namely the manager Terry Hall and Joel
Vivien · 30 May 2024
Agent replied · 28 December 2024
Dear Vivien BohannaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotI just moved into a rented property…
I just moved into a rented property through Stirling and it was the most easiest process with great customer service.I dealt with Bekky in the move in team however Bethany also assisted a lot for any questions I had.Would recommend to friends and family
Mytchel · 26 November 2021
★★★★★ 1/5
TrustpilotThey have been owing us £600 for more than a month!
We've been renting through Stirling Ackroyd since 2014 and the overall experience wasn't the greatest but eventually, they helped with all problems we have had with our flat. However, we moved out of the property exactly 1 month ago and they still owe us over £600 which is an amount equal to what we overpaid for our last month in the flat! Our property manager promised us to receive this within 3-5 working days and even though I've called them numerous times, they always say someone will get in touch but they never will. They hold our money and there's literally nothing we can do about it. Think twice before using them as when a problem arises, they will simply ignore you!
Jakub · 18 April 2023
★★★★★ 5/5
TrustpilotAs a portfolio buy-to-let investor
As a portfolio buy-to-let investor, I have relied on Gavin as my trusted residential lettings agent for over 15 years. I cannot imagine going to another agent as Gavin, Siobhan, Jad, and the rest of the team are exceptional at their job. Their dedication to serving landlords and tenants equally, ensuring that both parties are treated with care from the outset, is truly impressive. In fact, my tenants are so satisfied with their experience that they wouldn't hesitate to recommend the team to their friends and family.
Vishit · 13 April 2023
★★★★★ 5/5
TrustpilotMy sincere thanks to Alena Bartonova…
My sincere thanks to Alena Bartonova for finding new tenants for me in record time!Being an overseas landlord can be tricky but Alena kept me up to date with phone calls and emails.I felt confident in her understanding and expertiseVery much appreciated!
Jo · 3 March 2022
★★★★★ 5/5
TrustpilotFantastic experience
Ricky in the Croydon Stirling Ackroyd branch was brilliant, nothing was too much trouble and he always easy to get hold of to help with questions I had on the process. I’d recommend Ricky you o help anyone find a property to rent!
Chloe · 7 January 2022
★★★★★ 1/5
GoogleThis agency has left me without water pressure for nearly 4 weeks now and has given me no update in the way of compensation or repairs.
Adam · 20 August 2024
Agent replied · 26 August 2024
Hi Adam, Thank you for sharing your experience and I am sorry that you have felt the need to contact us in this way. Please contact us at help@stirlingackroyd.com so that we can address any outstanding issues for you.
★★★★★ 5/5
TrustpilotEllie was super from start to finish
Ellie was super from start to finish. Very patient, great at reminders, very organised too! Super customer service and adapted to my personal circumstances which are constantly evolving. Thanks Ellie!
Nicola · 7 June 2023
★★★★★ 5/5
TrustpilotExcellent service with Stirling Ackroyd!
My experience with Stirling Ackroyd was outstanding from my very first interaction at the valuation stage all the way through to completion. Victor and Jo were really communicative, knowledgeable, persistent and I really felt like I could trust them. The service they provided made the stressful process of selling a house for the first time so smooth and almost enjoyable. Thanks guys, I would recommend you a thousand times over :)
Hima · 6 December 2023
★★★★★ 5/5
TrustpilotCameron Dunning was extremely helpful…
Cameron Dunning was extremely helpful in my search for a flat. His communication was brilliant and he went over and above to try and secure my property- working out of office hours and always being available whenever I called/messaged. I highly recommend using Cameron in your search for a property.
Simon · 26 June 2020
★★★★★ 5/5
TrustpilotThanks to Nelsson and the Stirling Ackroyd team…
Finding our current rental property I East Croydon through Stirling Ackroyd was a good experience.We were constantly kept updated throughout the viewing, referencing and move in process.Special thanks to Nelsson Poku who facilitated the process and ensured that everything went smoothly.
Michelle · 13 April 2022
★★★★★ 1/5
TrustpilotIf you are a student in London avoid
If you are a student in London avoid. They would not give holding deposit back after agreeing terms they delayed us to the extend we had to go else where.
David · 23 August 2025
★★★★★ 5/5
TrustpilotGeorgia is great!
I am just getting started, but Georgia has been an absolute gem.
Natalia · 13 July 2024
★★★★★ 5/5
TrustpilotExcellent services!
My experience with Stirling Ackroyd was very good; Nelsson Poku was the agent I related with and he has really excellent interpersonal communication skills. Nelsson Poku understood what I wanted, communicated brilliantly and made me enjoy services rendered by Stirling Ackroyd. Thumbs up!
Dorcas · 15 December 2021
★★★★★ 5/5
TrustpilotSandra Holmes was fantastic
Sandra Holmes was fantastic. Her levels of customer service are second to none. Lovely phone manner, and very professional. A real asset to any team.
Clare · 11 October 2023
★★★★★ 5/5
TrustpilotFantastic team - made a real difference
Ashley-Jane at Stirling Ackroyd was exceptional during my flat purchase. She was incredibly knowledgable, compassionate and patient throughout, even when it seemed the sale had fallen through, she was as committed and available as when it was in process. I genuinely think that without someone as trustworthy, empathetic and experienced as Ashley, the sale would not have recovered and completed. She was able to bring creative solutions, keep morale up and foster an attitude of trust and compassion during a stressful time. Can’t recommend enough! Compared to other places where basic errors are made (e.g., the wrong property address is entered…) and communication is poor, this was a total gold standard service. I genuinely recommend registering with Stirling Ackroyd. My inbox is full of emails advertising ‘properties that might be of interest’ containing properties the polar opposite of what I’m looking for. When Ashley-Jane showed me places, I loved them, made offers, and bought one!
Steph · 27 March 2023
★★★★★ 5/5
TrustpilotI am very happy to have my property in…
I am very happy to have my property in Brixton managed by Karina. She is always prompt, friendly, approachable and efficient. She provides the go between with the tenants and takes the stress out of managing my property. Thanks Karina!
Clare · 20 May 2022
★★★★★ 5/5
TrustpilotSpecial thanks to issac who made…
Special thanks to issac who made booking a viewing very easy and took all my details down quickly.
Dj · 16 December 2024
Agent replied · 28 December 2024
Hi there, thank you for taking the time to leave feedback. We wish you all the very best - Claire, Customer Engagement.
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