Mujifat Ltd Croydon reviews

★★★★★ 1/5

Trustpilot

Should get 0 stars

Should get 0 stars What an utter joke!, be it the mobile app or the zoopla website, no matter what time of day, it simply doesn't work! Amazing update guys, way to lose thousands of potential customers. Rightmove here I come........

Ken · 2 April 2026

★★★★★ 1/5

Trustpilot

Terrible estimates

Unfortunately Zoopla's adoption of the AVM pricing model, despite its apparent widespread use by mortgage lenders, is crippled by lack of data, and poor updates of data. The house opposite sold 2 months ago and still hasn't been updated, there is no account taken of extensions/upgrades until you sell and then only after several months have passed. There is also no account taken of shared ownership properties built 10 years ago in my area which severely decreases the average and undervalues estimates of full ownership properties.Sorry Zoopla but I can no longer trust your price estimates and will be going elsewhere. Such a pity as they used to be spot on.

Mr · 5 October 2021

★★★★★ 1/5

Trustpilot

The stupid and unecessary login…

The stupid and unecessary login security prevents access. I am going back to Rightmove and the other platforms Cant be bothered trying to get access

John · 18 July 2026

★★★★★ 3/5

Trustpilot

Good, but room for improvement

Overall, Zoopla is fine. You can search and find properties, contact agencies to arrange viewings, and make offers and the information about properties seem to be more robust than that of Rightmove.Two issues worth mentioning:Zoopla seems a secondary marketplace for agencies. All Zoopla listings can also be found on Rightmove but not visa-versa (this might not be the case in all areas but it was for Bristol). It's a shame because Zoopla seems to be the better platform.The other issue is more to do with agencies but could be better remedied by Zoopla.When looking for a property the worst part early on is the unresponsiveness of agencies. They are typically unorganised, lazy, and/or incompetent. The response rate to messages sent via Zoopla is low (less than 50%) and using the numbers on the site to call agencies is not ideal either because Zoopla uses a poor forwarding system that often doesn't connect.I think agencies are getting too many of the same messages via Zoopla so stop reading them. Perhaps a message cap would create a 'less is more' balance.Zoopla also need to review the call forwarding system. It's not good.

L · 16 August 2021

★★★★★ 5/5

Trustpilot

Zoopla is my first choice!

Zoopla is the first place I go to when I am viewing properties. It's very easy to navigate the website and find all the information you need. There is usually a breakdown of running costs of the property and also an outline describing the area where the property is situated, giving distances to schools, rail stations, road links and main towns. There is a history of the property too, how many times the house has been sold and how long families have stayed there, which is all very useful to the prospective buyer.

Yvonne · 12 August 2021

★★★★★ 1/5

Trustpilot

Knowingly incorrect valuations (Updated following Zoopla contact).

Knowingly incorrect valuations.What a terrible & unreliable valuation site, first they stopped you adding improvements to you home to reflect a correct valuation now they have removed all the previous additions.I had recorded my 2 story side extension, my 2-story rear extension, my conservatory, new kitchen, new bathroom, addition of two en-suites...... all gone.Not only that, my end terrace (semi) of double it's original floor area is now worth less that the run-down mid terrace rental next door.... go figure!Never trust the valuations on this site, they are not interested in real information, they would rather replace real information with their own fake information to provide a FAKE valuation!Why incorrect & knowingly fake valuations? Simple, they have been provided with the correct information and have decided to delete it en-mass, they therefore know they are now presenting incorrect and fake information and choose to ignore customers.UPDATE: following Zoopla requesting my details to discuss (which I did), all they wanted to do was defend their flawed system with copy and paste replies.There was zero interest in customer feedback and no interest in improving the customer experience.My perception of Zoopla has taken a further nose dive, shame I have to award one star as they haven't come close to earnt it.

Anthony · 6 August 2021

★★★★★ 5/5

Trustpilot

I find Zoopla on of the better estate…

I find Zoopla one of the better estate agents websites to use. My criticisms are aimed at estate agents in general. Outside space is important to me. Why do estate agents place such little importance on outside space. A good sized garden plot means nothing to me. Measure it or photograph it.!!!! To just list a property as a 3 bed property is lazy and annoying. It's a semi,detached terraced etc. Not just a property. The standard of photos is truly shocking I'm many instances. It's not hard to photograph a bathroom. I really want to see more than the toilet cistern. It would be nice too if the location tag was for the correct property, even the right street would be a bonus. If I narrow my search to detached properties why do I still get sent semi detached and terraced houses. Overall Zoopla is a great and easy to use site but not perfect.

Stuart · 26 July 2021

★★★★★ 1/5

Trustpilot

Wow had my phone rang 22 times in one…

Wow had my phone rang 22 times in one day! Very excessive trying to sell me products! Products that I wanted as an estate agents however due to my phone being bombarded mobile and business landline I would never conduct business with a company like this Victoria was very very rude when I asked why my phone and been rang so many times in one day and not to mention she rang of a withheld number the final time I am disgusted with such disregard to my business.

Joshua · 11 June 2021

★★★★★ 1/5

Trustpilot

Found my property with its valuation on…

Found my property with its valuation on Zoopla .What a laugh.We are a small community of 5 bungalows circ 1988 of which externally two are identical. Mine has been totally refurbished to modern standards regarding electrics,glazing ,insulation soffit,facia ,new kitchen etc aditionally is on a larger plot with both front and rear vehicular access where as the other bungalow is still 1988 yet on Zoopla is considered to be of a higher value .What ever they use to detirmine value is not fit for purpose.Informing them of the inaccuracy of their information simply led to a waffle reply.

Ian · 23 May 2021

★★★★★ 1/5

Trustpilot

ZOOPLA NONSENSE JUST DOES NOT WASH

I see Zoopla is still trotting out the lack of data fib for properties where there is no estimate. The truth is Zoopla migrated their existing data to a new algorithm. Just like the Post Office Horizon system cock up existing data for properties like mine have vanished into a black hole. I just wish Zoopla would come clean and admit that their new algorithm is suspect and stop the nonsensical excuses.As an addendum to the above. I have just received a repeat of their cut and paste response from Zoopla. My house was built new in 2002. They had estimates based on the relevant data prior to the migration to the new algorithm. They will just not accept that their system has erased the original data on many many properties not just mine. Someone needs to audit this company's business practices and sharpish too. Unacceptable Zoopla. I wasn't born yesterday.

Mr · 20 May 2021

★★★★★ 2/5

Trustpilot

Having found a house to rent on your…

Having found a house to rent on your site I called on a Sunday. You were closed so I emailed straight away as I know this size house and area would be taken quickly. Monday came, I had no response so I called again. Had to leave a voice note with my name and number. No call back by the end of Tuesday. I received an email response saying that an agent will contact me within 2-3 days? Why so long to contact me? Go on the site again this evening to see that the house has already been rented. No communication other than a generic email and now I’m waiting for nothing.

Barbra · 13 April 2021

★★★★★ 4/5

Trustpilot

Property Information Updates

Credit where due - following earlier feedback that incorrect details were included on their website due to confusion over a large block of retirement flats on the same street, the listed addresses are now correctly differentiated (flats vs. houses), and my property has been excluded from the list, as not being valued or sold in the recent time period when shared data became available.

Geor_D · 31 July 2025

★★★★★ 1/5

Trustpilot

Yes of course I'll give my permission…

Yes of course I'll give my permission for 378 vendors to pilfer my personal details, why is there no Reject All?? website glitchy too.

Jay · 9 July 2026

★★★★★ 3/5

Trustpilot

The house inspection system is untruthful and shoddy

The house inspection system is flawed,to many faults show up after purchase . If the system was a car you would be able to return it for a full refund but not with a house . It’s a fraudster heaven helped by independent but useless accessors ,whom should be working for the buyer not the seller . Truth is no where to be found which reflects badly on the agent ie You zoopla . Zoopla should be open with both side ,clearly stating that the truth about condition is a must as any hidden faults will be put right at the sellers expense, if not clearly shown and reported. Zoopla is badly let down but a shoddy business policy.

Jeffrey · 10 December 2020

★★★★★ 1/5

Trustpilot

Oh clever that I can’t stop your…

Oh clever that I can’t stop your unsubscribe because it doesn’t exist. Dishonest behaviour I’ve saved the link you sent.

Eddie · 29 July 2026

★★★★★ 4/5

Trustpilot

Zoopla doesn't reflect true values on all houses..beware

Zoopla is very useful as one of a number now of property research sites. However, it's not always accurate on house prices. I bought my wife out of half the share in our joint property 13 years ago when we separated and Zoopla are still showing that half as the full property sale value, despite my having contacted them to point out the error. They also don't have any way of adding a note to explain, which is very shoddy of them. So, don't believe all the prices they show, they may only account for a "fraction" of the true picture as they only work on "blind" land registry sale values and ignore comments..then they index that value as they think it should "on average" for the area. This can lead to massive over or under property valuations where properties differ, for many reasons, in a road.

Brian · 6 November 2020

★★★★★ 5/5

Trustpilot

Excellent property portal and great…

Excellent property portal and great stats and trends and analysis of local areas etc.My only 'issue' as far as it is one is that some property websites go far beyond the designated areas for searches. eg 'search for N10' will yield properties in NW8 for sale. When you're frantically trying to keep tabs on all out there - it can be rather frustrating to have that happen, and is a waste of time an ever increasing commodity especially at these strange times when most of us working are doing twice as much as we were.I don't know if this strictly applies to Zoopla - and haven't got the time to go back and rummage - so this maybe a little inaccurate - but all the property sites and experts will probable read this so they will see and know if it is them culpable for this. Zoopla is by far my favourite site in terms of a) user friendly b) nice to look at ie well designed c) hugely useful and d) never mind Zoopla emails landing.Thank you and keep up the good work!

TellItAsItIs · 29 October 2020

★★★★★ 2/5

Trustpilot

Valuations should be taken with a pinch of salt

Zoopla is good for searching for properties, however their valuations are abominable. In my road, the inaccuracies and variations in price are laughable. In my road, one property is valued at more than three times the value of a similar property in the same terrace, my own property's value has been questioned by potential buyers because of the low Zoopla valuation. They've also mixed up my property and the much smaller downstairs flat. This is skewing the value of my home.

A · 12 October 2020

★★★★★ 4/5

Trustpilot

Keywords

I like the fact that you can include key words in your search. A must have for me is a garage and including that one word rules out properties which do not have one. Rightmove does not allow you to do this, so Zoopla is my preferred search engine for houses. The only downside is properties are not always where the pin is to do a visual search of the area, although this is probably more down to the individual estate agents.

David · 11 October 2020

★★★★★ 1/5

Trustpilot

SCAMMER AND SHOULD BE SHUT DOWN.

SCAMMER AND SHOULD BE SHUT DOWN.they let scammers place advertisements and fake property ive just over £600 in legal costs due to a fake advertisement this month. When i contacted Zoopla on there online chat just now to give then the pull detail of the scam they didnt give a monkeys. and started to make fun of me. they just kept saying OK to every message i sent. ............................................................................Chat Crept:Me: why do you keep asking me whats happened when i already told you.Zoopla: OK.Me: what do you mean ok?Zoopla: OKMe: OK what?Zoopla: OKMe: are you taking the ..........Zoopla: OKMe: ill report you and will do an online review on your fake adds and website.Zoopla: OK.............................................................................Its clear these ppl think that working with scammers to put of fake property and losing over £600 is funny. Avoid this site as you can see by the other reviews that these ppl think you buyers are jokes and will carry on scamming you until there final shut down

Stephen · 20 December 2024

★★★★★ 1/5

Trustpilot

refuses to correct grave errors that reduce the value of my flat

Zoopla publishes incorrect information, and refuses to correct it even when you provide proof of the errors. The only way to correct information is if you pay them to publish an ad, and as part of it correct the data. This is simply criminal behaviour.Edit: Zoopla re-confirmed they don't want to have correct data on their website. The data are provided by an algorithm that is out of their control. Incredible!(Previous edit: Hi Zoopla, I haven't seen your DM yet. If Trustpilot cannot provide my contact details, you can contact me through Zoopla request #1539454).

Lennert · 19 December 2024

★★★★★ 3/5

Trustpilot

Zoopla is great keeping me informed…

Zoopla is great keeping me informed straight away of houses available to rent - however I would like to see either the opportunity to put in more than one area or the opportunity to state which area I definitely don’t want to live in. I want to live in Nantwich, Shavington, Willaston, etc but don’t want to live in Crewe but I have to enter the mileage so I receive lots of unnecessary emails for Crewe 🤷🏻‍♀️

Sioux · 27 February 2021

★★★★★ 4/5

Trustpilot

Zoopla is great most of the time

Zoopla is great most of the time, i find after filling in the preferences, like rent and area, both ok but then i'm looking for £450pm the nearest one to that is £500, but i keep getting houses for £6/7/800 just ridiculous really, then the bedrooms not 1, 2, 3, but 1+ 2+ 3+ so i go for 1+ and get offered 3/4 bedrooms when i only want 2 beds, apart from that there is some nice places.

PAULA · 1 December 2020

★★★★★ 1/5

Trustpilot

Terrible service

Terrible service. Rang to book a viewing, no answer so left details via email. Several days later still no response

Chris · 15 July 2026