Every review we hold for the Croydon office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotEmail nearly got passed this stage. Not the owner of the flat. Going through probate.
Zoopla searches are useless. Then get email today your nearly there. Not selling property, in the hands of executor. Please stop these emails not impressed.
Ac · 5 October 2026
Agent replied · 10 October 2026
Hi,
Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.
We'd like to discuss this further with you and we'll DM you shortly for more information.
Many thanks,
Zoopla Support
★★★★★ 1/5
TrustpilotMy house details are wrong
My house details are wrong, therefore the guessed valuation is wrong. I asked Zoopla to correct the details, they said they are unable to, I asked them to remove the house from their street data, they say unable to do this. I have reported this to Trading Standards. Zoopla are having ramifications on anyone trying to sell their house. On TV they say if you really want to know the price of a house look on Zoopla, that is also a wrong statement, their guessed prices are wrong. How is this company allowed to make statements about the type and size of a house that are completely wrong? They say their information comes from official sources, that statement cannot be correct as the data would be correct, EPC and HM records are correct, so why can't Zoopla get this right too? I sent proof, and yet Zoopla still state they are unable to change the data!
Jan · 24 January 2023
Agent replied · 22 October 2024
Hi Jan,Thank you so much for taking the time to leave us your feedback.We’re sorry to say we cannot manually change the information (property type, tenure & room numbers) we show about any property at the moment.We are in the process updating our House prices section including improving our property attributes data to a more accurate model. Unfortunately right now, we don’t have the ability to manually add, edit or remove any property attributes and changes will only happen when we receive additional data from our verified sources such as HM Land Registry and/or Registers of Scotland, RICS Certified surveyors data (subject to the availability), live 'For sale' listings on Zoopla and Energy Performance Certificates (EPC).We're exploring the best ways to improve our data accuracy using automated systems. That way, you won't need to tell us if we've got something wrong. It's a long process, but we're doing everything we can to find the best solution.Also, please note that your property attributes do not directly affect your estimate. Your house price estimate will continue to be updated every month.If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotHave you ever gone on line and had a nightmare!
I went onto the Zoopla site and heartened by the offer of an instant quote ended up with estate agents around Swindon ringing me up, one even rang me early morning as I was getting out of bed. The instant quote on line is misleading!
Richard · 12 May 2026
Agent replied · 22 October 2024
Hi Richard,
Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way.
Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect.
Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.
I have provided this feedback to the team who look after our property experiences.
Many thanks,
Zoopla Support
★★★★★ 1/5
TrustpilotAbsolute joke .
Absolute joke .. zoopla publish meaningless values that some stupid people go along with .. my house is one of 4 that are identical where we live . Mine is not overlooked is south facing unlike the others & better finished (as 2 are rented )& im listed as £30,000 less .. caused the loss of two sales in the past . Contacted zoopla although the rep was really helpful he could not adjust .. no point in your service zoopla hahaha joke !
Chris · 13 December 2022
Agent replied · 22 October 2024
Hi Chris,Thanks for taking the time to share your feedback. We’re sorry you haven’t had the best experience with us.The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland.Our aim is to provide the most accurate estimates. It’s important to remember that the type, age and size of homes varies widely across the UK and this, coupled with the liquidity of homes in any local market, impacts the ability of any Automated Valuation Model to deliver an accurate valuation. For example, it is easier to value a three-bed semi detached in an urban housing market with lots of recent sales information than a 10-bed castle in mid-Wales, where comparable properties are few and far between. This is no different to the challenge facing an estate agent or surveyor when they visit a property.We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual.Our house price estimates are a useful starting point for researching the value of your home but are not the same as an agent valuation. One of our Zoopla estate agents will be happy to provide the most accurate market valuation for you:https://www.zoopla.co.uk/valuation/If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotMy property is for sale on the zoopla…
My property is for sale on the zoopla site. After several calls from estate agent they are incapable of putting it in the correct county.
Waste of time company
KeithMONTY · 21 August 2026
Agent replied · 10 October 2026
Hi Keith,
Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.
We'd like to discuss this further with you and we'll DM you shortly for more information.
Many thanks,
Zoopla Support
★★★★★ 4/5
TrustpilotI am using this w/s to obtain specific…
I am using this w/s to obtain specific information (very fussy on where we are moving to). I have waited all year for prices, only to find they were posted on the wrong postcode. I gave them the correct postcode and the entries have been deleted, not moved (not very helpful). bargaining chip when i start negotiating.
Kevin · 12 January 2026
Agent replied · 27 May 2026
Hi Kevin,
Thanks so much for leaving us a 4 star review.
We're happy to hear you are pleased with our service and we hope Zoopla continues to be useful for you in all things property related.
We're always working on new features and improvements for our site & mobile app. It's valuable feedback and ideas from users like you helps us to develop and make Zoopla a more useful resource, so thank you for your suggestion. I have passed your comments onto the team who are responsible for our property experiences.
If there's anything else we can do to help you, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers & home owners:
https://help.zoopla.co.uk/
Wishing you all the best!
Many thanks,
Zoopla Support
★★★★★ 1/5
TrustpilotExcellent functionality - badly let down by letting agents not updating properties as let.
The site has fantastic design and features. Great UI, but terrible UX. The (major) problem is, more than half of the rental flats listed are simply not available. Agents rampantly promote their brand for awareness by listing flats that are already let. You call the agent and they say "it's let agreed", "it's under offer" etc. And the listings remain open like that for days and weeks. This despite Zoopla offering the agents tags for under offer/let agreed. Many agents even ask for your details so that they can promote other options - but they never call you back, so they are just gathering data and wasting everyone's time.Prospective tenants are left completely frustrated calling agents and mentally filtering the listings that are to be ignored. Zoopla could solve this pain point by adding an 'ignore' button on listings, for logged in users.Zoopla needs to clean up the data by strictly enforcing financial penalties on agents that do not update their listings as let agreed/under offer. Otherwise this is a marketplace full of spam. Zoopla lets users report "Property is no longer available" - but that doesn't solve the problem at all so it's quite useless.
K · 9 September 2022
Agent replied · 22 October 2024
Hi KDThanks for your feedback, and for reporting this issue to us. I'm really sorry to hear you've had a bad experience.All of the homes advertised on Zoopla are listed by registered estate agents who are subject to our terms and conditions and code of conduct, and our aim is to ensure that all information on our site is as comprehensive and accurate as possible. If you do see any other property listings which are no longer available, you can report them to us easily by following the steps outlined in this Help Centre article: https://help.zoopla.co.uk/hc/en-gb/articles/360006033017 and we will investigate.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotAmateurs
As an estate agent in Spain I always wondered why so few of our competitors chose not to use Zoopla to advertise their properties. The answer became very clear after 12 months of paying Zoopla to list our properties. In that time Zoopla generated a grand total of 7 buyer leads! We receive more buyer leads PER DAY from our other property portals. Zoopla is an absolute disgrace. They rip-off their clients and then fail to deliver results. They are also guilty of account mismanagement and we had several instances where we were incorrectly billed. This took many weeks to resolve. We weren't surprised to learn at the end of our terrible experience that our Zoopla account manager had also decided he'd had enough and left! Whether you are a property professional or a private buyer or seller, my advice to you all is to avoid these amateurs and don't waste your money.
Tony · 19 July 2022
Agent replied · 22 October 2024
Hi Tony & Sue,Thank you so much for taking the time to leave us your feedback. We're very sorry to hear you are having issues.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotAn awful unethical company
Zoopla is showing completely inaccurate information about my house. They list the wrong number of bedrooms and the type of property is wrong. Despite the EPC, Land registry, and estate agents showing the correct details, Zoopla have responded to say that they refuse to update information even when it is clearly wrong and misleading and they have also said that they are UNABLE TO CHANGE ANY INFORMATION ON THEIR OWN SITE! Clearly they cannot be bothered to do anything. Don't trust any information on Zoopla. Please beware that Zoopla's stated policy of not correcting factually incorrect data is not only unethical, but could affect the sale value of your property.
AJ · 11 July 2022
Agent replied · 22 October 2024
Hi AJ,Thank you so much for taking the time to leave us your feedback.Unfortunately, we cannot manually change the information (property type, tenure & room numbers) we show about any property. We are, however, exploring the best ways to improve our data accuracy using automated systems.Please note that your property attributes do not directly affect your estimate. Your house price estimate will continue to be updated every month.If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotLike many others here I found an error…
Like many others here I found an error on Zoopla for my property. I emailed Zoopla to be told that they get their info from 4 sources:The information we do have comes each month from trusted third party data sources:- Survey records from accredited surveyors- HM Land Registry and Registers of Scotland- Energy performance certificates (EPCs)- Live property listings (for sale and to rent).I provided proof that HM Land Reg was not the source of the error, also a copy of the EPC which was not the source of the error. The property was/is not for sale.That just leaves the 'trusted' surveyors.None of that was any good as NO ONE at Zoopla can correct the listing as it is ALL Automatic and the system is NEVER wrong!!!Customer care (service) don't care.Requested:Who gave them permission to list my property?NO ANSWER.Contact details for their complaints department for my solicitor.NO ANSWER.Watch for the usual guff from Zoopla....Not our fault, we take info from 'trusted' sources...We are unable to edit OUR website... hahaha that's a good one :)..........................................Guess I'll have to write to:Taken from Companies House Website.Mr C. B. @The Cooperage, 5 Copper Row, London, England, SE1 2LH
Stephen · 23 June 2022
Agent replied · 22 October 2024
Hi StephenThank you so much for taking the time to leave us your feedback.We’re sorry to say we cannot manually change the information (property type, tenure & room numbers) we show about your property at the moment.We are in the process updating our House prices section including improving our property attributes data to a more accurate model. Unfortunately right now, we don’t have the ability to manually add, edit or remove any property attributes and changes will only happen when we receive additional data from our verified sources such as HM Land Registry and/or Registers of Scotland, RICS Certified surveyors data (subject to the availability), live 'For sale' listings on Zoopla and Energy Performance Certificates (EPC).We're exploring the best ways to improve our data accuracy using automated systems. That way, you won't need to tell us if we've got something wrong. It's a long process, but we're doing everything we can to find the best solution.I have already sent the Complaints process to you, however I will resend it.If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotProperty values of retirement flats
It is misleading to quote a value on a flat without distinguishing between RETIREMENT FLATS and ordinary leasehold flats since the Service Charges are grossly higher on the former, and have a huge effect on the resale value.
Bill · 22 May 2026
Agent replied · 24 June 2026
Hi Bill,
Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.
The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland.
The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.
We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual.
Here is a Help Centre article that will give you more information on where we get our data from:
https://help.zoopla.co.uk/hc/en-gb/articles/360005677897
Many thanks,
Zoopla Support
★★★★★ 5/5
GoogleI recently used Mujifat to rent my property. Sal was brilliant from start to finish. He was transparent and kept to updated at all times. He was always there to answer my queries and guided me through the whole process. I would definitely use his services again.
Manny · 25 September 2024
Agent replied · 23 October 2024
Thank you so much for your fantastic 5-star review! We’re really glad to hear that you had a great experience renting your property through Mujifat.
It’s wonderful to know that you felt informed and supported throughout the process. We always aim to make things as smooth and transparent as possible, so it’s great to see that reflected in your experience.
We really appreciate your kind words and are thrilled that you’d consider using our services again.
If you ever need anything in the future, please don’t hesitate to get in touch, we’re here to help!
Thanks again for your trust and support.
★★★★★ 1/5
TrustpilotLazy Valuations
House price valuations are absolute rubbish!Purchased my house from relation at highly discounted price. Valuation of my house on the Zoopla site is price I paid + small % increase since sale was finalised.That is not good information to be putting out into the public domain given that it bears no resemblance to the REAL value of the property.
Donald · 19 February 2024
Agent replied · 22 October 2024
Hi Donald,Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.Zoopla price estimates are not valuations. We provide free house price estimates for residential properties in the UK. The price estimates are based on data fed through an Automated Valuation Model (AVM) powered by Hometrack, the UK’s largest automated valuer of residential property. Hometrack's data is relied upon by 85% of UK mortgage lenders today.We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual.Here is a Help Centre article that will give you more information on where we get our data from:https://help.zoopla.co.uk/hc/en-gb/articles/360005677897The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.Nevertheless, we would like to discuss your property estimate further with you and we will now message you privately for more information.Many thanks,Zoopla Support
★★★★★ 5/5
GooglePleasure to have found our new home with the great support of Sal 🙌👏👏
Very satisfied from the beginning to the end of the process!
Thank you Sal ⭐️⭐️⭐️⭐️⭐️ …
Renu · 19 March 2026
★★★★★ 1/5
TrustpilotInaccurate website!
My current home shows on Zoopla as a 3 bedroom, it has never been a 3 bedroom and is a 5 bedroom. There is no option to amend or update any information. It is completely inaccurate and no way to change it. They say the information is from the land registry but it has never been what it says on Zoopla. It is ridiculous that you cannot amend your own home on there.
Sadie · 7 February 2023
Agent replied · 22 October 2024
Hi Sadie,Thank you so much for taking the time to leave us your feedback.We’re sorry to say we cannot manually change the information (property type, tenure & room numbers) we show about any property at the moment.We are in the process updating our House prices section including improving our property attributes data to a more accurate model. Unfortunately right now, we don’t have the ability to manually add, edit or remove any property attributes and changes will only happen when we receive additional data from our verified sources such as HM Land Registry and/or Registers of Scotland, RICS Certified surveyors data (subject to the availability), live 'For sale' listings on Zoopla and Energy Performance Certificates (EPC).We're exploring the best ways to improve our data accuracy using automated systems. That way, you won't need to tell us if we've got something wrong. It's a long process, but we're doing everything we can to find the best solution.Also, please note that your property attributes do not directly affect your estimate. Your house price estimate will continue to be updated every month.If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotTerrible
There is a word limit for messages. Poor website design, as there is a lack of information and features. We have no idea what bills are included and what aren't since these are not obligatory fields. The actual address of the property is not shown. Shady agencies like to post there.
Claude · 10 July 2024
Agent replied · 22 October 2024
Hi Claude,Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way.Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect.Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/I have provided this feedback to the team who look after our property experiences.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotNot the happy Zoopla that I remember from years ago.
Sorry to say that the whole experience of advertising with Zoopla this time has been unpleasant and unproductive. The 'gotcha' auto-renew is a disgraceful way to do business and I thought it had been banned - it wouldn't take much for Zoopla to ask their customers if they actually want to renew.
Jonathan · 23 January 2026
Agent replied · 27 May 2026
Hi Jonathan,
Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.
We'd like to discuss this further with you and we'll DM you shortly for more information.
Many thanks,
Zoopla Support
★★★★★ 4/5
TrustpilotHi it’s not just zoopla but I am… looking for what.k
Hi it’s not just zoopla but I am experiencing a strange new culture. It used to be rife in Buying Property’s, but now it’s in letting a property. There is so much Gusumpiing going on. When You have taken the trouble toView a Property. You get those Emortal words, but Sir there are another 15 people looking at this Property. What chance do we really have. Who is the Villan in this citation. A Verry Dissilutioned Customer. Give us a Break. Please.
Winston · 16 February 2022
Agent replied · 22 October 2024
Hi Winston,Thank you for leaving us your feedback. We're sorry to hear about your negative experience with some of the agents who advertise properties on our portal.All estate and lettings agents advertising on Zoopla Property Group portals are required to be compliant with applicable laws, regulations and codes of practice in the United Kingdom.Every agent undertook several checks before they were accepted as a Zoopla agent; however, we have no control over their daily business.If you have any concerns, we would suggest visiting the agent at their listed address or speaking to their management team directly to discuss the matter further. You may also reach out to the The Property Ombudsman about this.If there's anything else we can do to help you with or if you wish to contact us directly with your feedback, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotZoopla refuses to correct listing errors
I have repeatedly asked Zoopla by email during 2021 to correct the details of my house on their website. They have listed the wrong category of house and the wrong number of bedrooms. The listing was historically correct. Zoopla will no longer allow you to correct the details yourself. The last email sent on 13 November was just ignored; the previous emails stated the situation "was far from ideal" but they cannot correct the errors and that they "hoped" to have tools at some time in the future to allow owners to edit details (useless advice). I believe they may be in breach if GDPR regulations and am clarifying the situation with the ICO (Information Commissioners Office). I shall now ask them to remove the listing of my property until they can put up a correct listing. Zoopla say they have a mechanism for correcting errors which they clearly do not. I think it is incredible that they operate a database that they cannot edit.
Julie · 9 February 2022
Agent replied · 22 October 2024
Hi Julie,Thank you so much for taking the time to leave us your feedback.We are in the process updating our House prices section including improving our property attributes data (i.e. property type, tenure & room numbers information) to a more accurate model. Unfortunately right now, we don’t have the ability to manually add, change or remove your property attributes and changes will only happen when we receive additional data from our verified sources such as HM Land Registry and/or Registers of Scotland, RICS Certified surveyors data (subject to the availability), live 'For sale' listings on Zoopla and Energy Performance Certificates (EPC).However, we are working on the functionality to allow homeowners to update this information for their properties and hope to be able to provide you with an update soon.Also, please note that GDPR does not affect any of the listings data on Zoopla. GDPR relates only to personal data (i.e. information relating to an identified or identifiable "natural person"), not information about objects (e.g. a house).If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotHistory of house prices can be manipulated by Estate Agents
In March 2021 I received details of a property listed for sale. The brochure stated it was going to informal tender, guide price £195k. Seemingly the sale fell through and in 2022 it has been re-listed at £325k. That's fine, prices rise, however the March 2021 brochure Zoopla has stored under 'property history' has also been 'adjusted' from £195k to £325k. The brochure date remains March 2021. This is deceptive. I assume it was the Agent selling the house but it clearly demonstrates that Agents can manipulate Zoopla's historic information to deceive potential buyers who rely on Zoopla to research historic price activity! Thus please beware - what you see recorded is not always the real truth! It's what the Agents want you to see and they can manipulate it!!!26th Jan 2022 Update: Zoopla reached out on 12th January. I provided them my email address to make contact and then 2 weeks radio silence......... Great Customer Service!!!!!!31st Jan 2022 Update: Zoopla contacted me almost immediately after my 22nd January update above. They investigated the report but were unable to confirm from their records that the price had been changed and suggest it was a mistake. Having been sent the brochure and information directly from the Agent I know that is not the case. At the end of the day Zoopla didn't do this but it is clear historic records on Zoopla can be manipulated by Estate Agents without Zoopla's knowledge. So the takeaway from this is you should not rely on Zoopla to be a 'record of truth'. Their platform is susceptible to manipulation. In fairness the same is true of Rightmove. Their platform was also manipulated by an Agent. The difference being Rightmove were able to identify and rectify the bug which IMO is an important distinction.
Garry · 31 January 2022
Agent replied · 22 October 2024
Hi Garry,Thank you for leaving us your feedback and we're sorry to hear about your negative experience.We'd like to assist you with this and we'll DM you shortly with more information.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotJust checked the valuation on our house…
Just checked the valuation on our house as the values have been fluctuating wildly over the last 12 months on Zoopla. Ours is undervalued as they don’t know we have extended the property. However, I find that our neighbours property which has one bedroom less than ours is now worth £1.3m . Up £0.8m in the last 3 months ! I am sure they will also be interested as to where their 2 extra bathrooms are . Also 2 doors away , identical size to ours , has gone up by about £0.3m in 3 months , but still £0.5m less than our neighbours much smaller property. Absolute joke , if not grossly incompetent.
Chris · 18 January 2022
Agent replied · 22 October 2024
Hi Chris,Thank you for your review. We're really sorry to hear you feel this way about our house price valuation model.The Zoopla Automated Valuation Model was ahead of its time when it was launched in 2008 delivering property level valuations for consumers. We have recently upgraded all price estimates from the Zoopla valuation model to a newer model developed by automated valuer specialists Hometrack. Hometrack, which is part of Zoopla, is the UK’s largest automated valuer of residential property. Their data is relied upon by 85% of UK mortgage lenders today.When changing from one modelled price estimate to another, it’s natural that prices will change, with some properties increasing and others decreasing in price estimate. Some of these changes will be small (e.g. less than +/- 10%) while others will be larger. Above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market.However, we do want to give our users the most accurate house price estimates possible and we’re always looking for new ways to improve. Therefore, we'll reach out to you shortly to look into your property's estimated house price range in more detail.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotSend me properties via email
Send me properties via email, often nice. Click on the property and it asks me to log in. Show me the property without me logging in please?. Business concept right but awful execution thats why the charge less
Ryan · 26 April 2026
Agent replied · 27 May 2026
Hi Ryan,
Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way.
Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect.
Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.
I have provided this feedback to the team who look after our property experiences.
Many thanks,
★★★★★ 1/5
TrustpilotShould get 0 stars
Should get 0 stars
What an utter joke!, be it the mobile app or the zoopla website, no matter what time of day, it simply doesn't work!
Amazing update guys, way to lose thousands of potential customers.
Rightmove here I come........
Ken · 2 April 2026
Agent replied · 23 December 2024
Hi Ken,
Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way.
Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect.
Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.
I have provided this feedback to the team who look after our property experiences.
Many thanks,
★★★★★ 1/5
TrustpilotHello
Hello There i am looking for property to rent from last 4 months . We arrange viewing and than we can not get any response from agents . When sometime we are call for property that agents give me answer that its gone. But we can see that the property is just added and there is time and date is longer available date but the response is its gone. How is it possible ?.
Aayesha · 9 September 2022
Agent replied · 22 October 2024
Hi AayeshaThanks for your feedback, and for reporting this issue to us. I'm really sorry to hear you've had a bad experience.All of the homes advertised on Zoopla are listed by registered estate agents who are subject to our terms and conditions and code of conduct, and our aim is to ensure that all information on our site is as comprehensive and accurate as possible. If you do see any other property listings which are no longer available, you can report them to us easily by following the steps outlined in this Help Centre article: https://help.zoopla.co.uk/hc/en-gb/articles/360006033017Many thanks,Zoopla Support
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
