Every review we hold for the Croydon office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotUseless
Useless! How can you use data from houses sold nearby when my neighbours don’t have a driveway, side access, an extra bedroom, side and rear extension etc.. yes my neighbours sold their house and we are attached to them but the houses are massively different.. this makes no sense at all.. my house has had a big extension with an extra bedroom put on and after changing the information the valuation has gone down.. massive flaws in the way Zoopla are estimating homes! Chimnie give a more thorough estimate and actually listen when there are mistakes on their behalf
Sarah · 5 August 2024
Agent replied · 22 October 2024
HI Sarah,Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland.The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual.Here is a Help Centre article that will give you more information on where we get our data from:https://help.zoopla.co.uk/hc/en-gb/articles/360005677897Nevertheless, we would like to discuss your property estimate further with you and we will now message you privately for more information.Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotI am being sent listings of property’s…
I am being sent listings of property’s which are completely out of the requested points that I asked for. We need a garage or secure out building. A safe drive or car parking off road.Number of bedrooms, is negotiableBest in Canterbury or close areas around.Pleasant property. No more than £1000 per month.Be nice if I wasn’t sent the same property details a number of times. Once is enough thank you.
Janice · 3 December 2020
Agent replied · 22 October 2024
Hi Janice, Thank you for sharing your concerns with us.We'd like to discuss this further with you so we will now DM you for more information.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotZoopla Home Check - beware of limits on searches
I signed up to the Zoopla Home Check monthly subscription, in the belief that I would be able to request information on properties without any limitations for the fee of £9.99 a month.Recently when requesting the Home Checks, nothing was being delivered to my email. I contacted customer support and was advised that buried deep in their T&Cs is a clause which states the maximum number of reports you can request is 40...not 40 a month for your monthly fee...40 in total for however long your subscription lasts at £9.99 a month.Granted, it is my fault that I did not interrogate the T&Cs, however I believe the sign up process for this is very deceptive, at no point is it made clear or highlighted that the maximum number of reports you can request is 40 for however long your subscription lasts. My subscription renewed yesterday, after I had already received the maximum number of 40 reports. I have requested a refund for the £9.99, and will update this review with the outcome.I would have thought that Zoopla might have a system in place which prevented renewal of the subscription fee once you had hit the 40 reports...but it seems not...instead Zoopla have taken £9.99 from me knowing full well I had reached my maximum report allowance. If the Zoopla system can recognise when to stop delivering home check reports, surely the system should also recognise when to stop charging a monthly fee when you exceed your 40 reports. Seems very wrong. I note other people have made the same complaint, and back in May Zoopla responded to a complaint with the following "We have passed your comments onto the team who are responsible for our property experiences. This means that we will look at rewording the subscription offer to ensure it mentions that it is capped at 40 reports." I have revisited the wording in order to write this review, and it does mention 40 properties, but is VERY VERY ambiguous, does not mention the fair usage policy or a cap, so a reader would assume this would be 40 properties per month. How long does it take to update a bit of text on a website?UPDATE 1/8/24: Zoopla did not refund me, despite making an application for a refund following an email form their customer services team. Absolute shambles.
Linda · 1 August 2024
Agent replied · 22 October 2024
Hi Linda,Thank you for your feedback regarding the Home Check Subscription. We're really sorry you feel this way. We have a fair usage policy of 40 checks/reports per subscription as laid out in our 'Home Check terms and conditions' which every user must accepted pre-purchase. We offer 40 reports overall, not 40 reports a month. The Home Check reports you have already run will only be accessible and visible for the length of time your payment is valid. If you wish to access more reports (more than the 40 you have already run), you will need to start a new subscription under a different email address.After expiry of the Cooling Off Period, you are still able to cancel your Subscription at any time, but will no longer be eligible to receive a full refund. You are paying a subscription to continue to access the checks you have already run. Please see below:https://www.zoopla.co.uk/home-check-terms-and-conditions/If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
GoogleGreat service, always kept us updated with the whole process.
Would definitely recommend Sal
Emine · 16 April 2025
Agent replied · 23 October 2024
Thank you so much for your kind words! It was a pleasure working with you and keeping you updated every step of the way. I’m really happy to hear that you were satisfied with our service. Your recommendation truly means a lot to us, and I’m … More
★★★★★ 3/5
TrustpilotZoopla’s analytics are useless
Zoopla is fine for giving estimated valuations on typical same style properties on housing estates which is fine. However, for anything different or remote it’s analytics are worse than useless and gives a wild variety of price range on my property of £450k - 750k. There’s no way of communicating with zoopla to send recent valuations from local estate agents to address this. Not such a great product.
STUART · 16 March 2021
Agent replied · 22 October 2024
Hi Stuart, Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 5/5
GoogleSal was really helpful from start to finish, and is clearly a very helpful and hardworking estate agent! Would highly recommend his services
Sean · 24 November 2024
Agent replied · 9 November 2024
Thank you so much for your kind words! I’m really glad to hear that you felt supported throughout the process, it was my pleasure to help make things as smooth as possible for you.
Wishing you all the best in your new flat, and please don’t hesitate to reach out if you need anything in the future!
Best Regards Sal - MFL
★★★★★ 1/5
TrustpilotHighly inaccurate valuations
Zoopla’s house prices on there web site are so inaccurate it’s ridiculous. It’s all a big con to try to get you to contact them.
Neil · 25 March 2026
Agent replied · 27 May 2026
Hi Neil,
Thank you for your review. We're really sorry to hear you feel this way about our valuation model.
The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland.
The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.
We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual.
Here is a Help Centre article that will give you more information on where we get our data from:
https://help.zoopla.co.uk/hc/en-gb/articles/360005677897
Many thanks,
Zoopla Support
★★★★★ 1/5
TrustpilotI tried Twitter - here goes here.....
I tried Twitter and Zoopla ignored me so here goes. I have a small property which I bought as an investment back in 2017. It was is a run down condition and £20k later it was brought up to a great standard. I have tried without success to have the details of the original sale of my property removed from Zoopla but it is proving impossible as Zoopla appear to not give a hoot.Zoopla's claim to be able to display out of date information as if they own it is wrong. The awful condition that was is history and because it today shows my property is a very poor light I want the History on Zoopla removed. But how?*** UPDATE ***As predicted - no DM - nothing.*** UPDATE II ***June 24 2024 - no DM
Eddie · 24 June 2024
Agent replied · 22 October 2024
Hi Eddie,Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way.Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect.The Sold Price data is supplied to us by the government (HM Land Registry) as a matter of public record and is displayed on many sites in the UK.If any of the data is incorrect or if you wish to discuss the availability of this data in the public domain, I suggest that you contact the Land Registry directly using the link below:https://www.gov.uk/government/organisations/land-registryIf you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/I have provided this feedback to the team who look after our property experiences.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotUseless!
Useless!! I have a 4 bed detached house, but according to zoopla it’s a terraced house? When I contacted them they can’t change it as they have reputable estate agent on the last valuation. Ok, so, how come in the past, on zoopla it gave right info (approx 6 years ago) info about my house. Ho! I know now! Because these incompetent people thought: while I was dealing buying an house for my son and I had to use my own address for correspondence! which it was a terraced house and still is. The plonk house of zoopla has mixed up my son details with mine! And they, apparently can’t check it! as these famous establishments of estate agents that provide the info are to powerful to challenge on the mistake made. So please beware of the zoopla and all the associated with them and don’t trust what you see advertised as lately they very friendly with house builders up and down the country pushing sales for new builds without checking. Ha sorry they use these top professional trusted estate agents, with incorrect info. Ie: if I am an estate agent with a shed telling zoopla that it is a house with top market valuation.Zoopla will take it as face value. And then just use an algorithm for the rest of the process. The Algorithm only tells you on what the plonk house of zoopla put in the feed. Way to go zoopla👏
Salvatore · 20 June 2024
Agent replied · 22 October 2024
edited reply -Hi Salvatore,Thank you for sharing your feedback with us.We'd like to assist you with this. As such, we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotIncredibly irritating and repetitive ad…
Incredibly irritating and repetitive ad campaign. I was regularly consulting Zoopla, but after this campaign I reconsidered and will be looking for a different site.
Petia · 22 March 2026
Agent replied · 27 May 2026
Hi Petia,
Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way.
Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect.
Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.
I have provided this feedback to the team who look after our property experiences.
Many thanks,
Zoopla Support
★★★★★ 5/5
TrustpilotZoopla is good where most agents…and one ref point of the market
Zoopla is good where most agents subscribe.The more agencies you recruit the better. where it comes to its own is knowing the history of a particular property is listed - However, if a property is not sold and is re-listed within a short time the history seems to disappear!!. So Zoopla needs improve to keep trail of the history of a particular property.
Mr · 28 October 2021
Agent replied · 22 October 2024
Hi Nalin,Thank you so much for leaving us a 5 star review, We have provided this feedback to the team who look after our property experiences. We're very happy to hear you find our website informative. We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners and property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotZoopla has the wrong data for my house and I can't correct it.
Zoopla used to show a reasonable estimate of the selling price of my 4 bedroom detached home. Around a year ago, Zoopla change my properties description to a 2 bedroom house with a value of around a 1/3rd of houses similar to mine. I have found no way to correct Zoopla's mistake and am resigned to having to put up with it. Thankfully I do not need to take out any loans that might use Zooplas erroneous data to credit score me.
Mark · 17 June 2024
Agent replied · 22 October 2024
Hi Mark,Thank you so much for taking the time to leave us your feedback.We’re sorry to say we cannot manually change the information (property type, tenure & room numbers) we show about any property at the moment.We are in the process updating our House prices section including improving our property attributes data to a more accurate model. Unfortunately, we don’t have the ability to manually add, edit or remove any property attributes and changes will only happen when we receive additional data from our verified sources such as HM Land Registry and/or Registers of Scotland, RICS Certified surveyors data (subject to the availability), live 'For sale' listings on Zoopla and Energy Performance Certificates (EPC).We're exploring the best ways to improve our data accuracy using automated systems. That way, you won't need to tell us if we've got something wrong. It's a long process, but we're doing everything we can to find the best solution.Also, please note that your property attributes do not directly affect your estimate. Your house price estimate will continue to be updated every month.If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotHi Zoopla team good afternoon I hope…
Hi Zoopla team good afternoon I hope all you were safe and good due to this pandemic.This is a very good service I loved it it’s great to get an property which is suitable to us.Amit he is very good person which he guided and explained very well about the properties and shown a good properties.Thank you very much Amit for doing this thank you Zoopla.
Santosh · 26 February 2021
Agent replied · 22 October 2024
Hi Santosh, Thank you for sharing your feedback with us and for leaving us a 5 star review. It's lovely to hear that you had a great experience and you found a helpful agent via our website. We hope we continue to help and support you in all things property related.If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotI cant entirely fault the services of…
I cant entirely fault the services of Zoopla, but I've found it extremely frustrating when searching for properties ( rental). Zoopla shows you a fairly good selection, and then when I contact the agent ( sometimes out of office hours email), they very rarely get back to you or the ' property is no longer available, but thanks Zoopla for what you do.
Mrs · 12 July 2021
Agent replied · 22 October 2024
Hi Mrs Townend, Thanks for taking the time to leave us a review. We're really glad to hear you like our website but we're sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We can confirm that all enquiries are being submitted to agents via our website and if the agents you tried to contact via our site have not yet responded within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.This Help Centre article discusses in greater detail what to do if you’ve contacted an agent and haven’t received a reply:https://help.zoopla.co.uk/hc/en-gb/articles/360011458557-I-have-contacted-an-agent-and-they-haven-t-repliedIf there's anything else we can do to help you with or if you wish to contact us directly with your feedback, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
Trustpilot"Home Check" report advert is misleading
I purchased "Home Check" report for monthly subscription. The description in the title says "unlimited access to reports". After subscription, they tell you about terms and condition that you are only allowed to get 40 reports a month. Now; 1) Majority of people don't read those small prints and lenghty terms and condition 2) Why would you advert as unlimited while it is LIMITED to 40 reports ? The advert has to match what you say in the terms and condition then! I'm not happy and not impressed with the way you advert and misleading.
Berzan · 18 May 2024
Agent replied · 22 October 2024
Hi Berzan,Thank you for sharing your concerns with us.We have a fair usage policy of 40 checks/reports per subscription as laid out in our 'Home Check terms and conditions' which every user must accept pre-purchase.However, we're always working on new features and improvements for our site & mobile app. It's valuable feedback and ideas from users like you helps us to develop and make Zoopla a more useful resource, so thank you for your suggestion. We have passed your comments onto the team who are responsible for our property experiences. This means that we will look at rewording the subscription offer to ensure it mentions that it is capped at 40 reports.If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotZoopla is brilliant with the alerts but…
Zoopla is brilliant with the alerts but the enquiry e-mails go either all over the place, or no respond from the agents at all. Some agents call to offer me property viewings I did not send an enquiry regarding whatsoever, and re the ones I'm keen to view no reply, and they don't even pick up the phone. Hopeless to find anything this way.
Stefania · 24 April 2021
Agent replied · 22 October 2024
Hi Stefania, Thanks for taking the time to leave us a review and we're glad to hear you like our property alerts feature. However, we're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We can confirm that all enquiries are being submitted to agents via our website and if the agents you tried to contact via our site have not yet responded within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.If there's anything else we can do to help you with or if you wish to contact us directly with your feedback, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotIt's absolutely lying to you about…
It's absolutely lying to you about Grimsby, absolute shit hole.
Toby · 22 June 2026
Agent replied · 10 October 2026
Hi Toby,
Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.
We'd like to discuss this further with you and we'll DM you shortly for more information.
Many thanks,
Zoopla Support
★★★★★ 1/5
TrustpilotA hopeless website
A hopeless website, the worst Stone with house offers, Checking whether you are a human or a robot is "stupit", you have to wait a few minutes for it to check and what? still nothing, I wait and wait and wait... no other website offers this type of verification, fortunately there are many other websites with offers that work quickly and efficiently. I do not recommend it! You won't be able to access the website because it can't tell if you are a human or a robot!
Edit · 25 April 2024
Agent replied · 22 October 2024
Hi,Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way.Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect.Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.I have provided this feedback to the team who look after our property experiences.Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotZoopla is in my personal opinion the …
Zoopla is in my personal opinion the easiest property search engine to use. I especially like that when you send an email to the estate agent, Zoopla sends you a copy of the email. Zoopla also keeps you updated re: progress of your enquiries. Zoopla also sends me useful property information such as how to arrange a survey.
Mrs · 14 January 2022
Agent replied · 22 October 2024
Hi Mrs T,Thanks so much for leaving us a 5 star review. We're very happy to hear you have had a great experience using our site.We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners and property seekers:https://help.zoopla.co.uk/Wishing you all the best! Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotUpdates
Although Zoopla has been useful while I have been seeking new accommodation, I have found it is not always as up to date as it needs to be. I have enquired about rental properties that have already been let, but which appear as available on Zoopla. This wastes a lot of time and effort at an already stressful time.
Penny · 23 October 2021
Agent replied · 22 October 2024
Hi Penny,Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.All the for sale/to rent information on Zoopla is provided to us by the estate agents advertising the properties who are subject to our terms and conditions and code of conduct. When the status of their properties changes to either 'let' or ‘sold’, we request they mark the property as 'Let agreed' or ‘Sold STC’ on Zoopla if this is the case, but unfortunately, it seems sometimes this is not always done immediately resulting in our users finding listings in search results they did not expect. Listings generally take no longer than 24 hours to disappear from the website after the agent has requested its removal unless there was a technical error which we would be able to confirm.Our aim is to ensure that all information on our site is as comprehensive and accurate as possible so next time you see this it would be very helpful if you could select the ‘report listing’ option on the listing’s page (via desktop only). We will then investigate the issue further by speaking to the agent advertising the property. You can report them to us easily by following the steps outlined in this article:https://help.zoopla.co.uk/hc/en-gb/articles/360006033017If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotZoopla is the best way to find…
Zoopla is the best way to find properties for sale without the hassle of estate agents constantly trying to contact you, Zoopla makes it very easy to search for the property you want and leaving you to contact the agent if you wish to do so, thanks to Zoopla I’ve actually found my dream first time buy .
Ben · 22 November 2021
Agent replied · 22 October 2024
Hi Ben,Thank you for sharing your lovely feedback with us and for leaving us a 5 star review. We're really glad to hear you like our site this much, and that you found your dream home. Be sure to visit our Discover section for more information and additional guidance.If there's anything we can do to help you with, be sure to visit our Help Centre where you may find a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotMy partner and I are looking for 2 bed…
My partner and I are looking for 2 bed bungalow with shower room garden and dog friendly. It was nice to read on Zoopla that even it lockdown we should be able to move. Zoopla find exactly what we want although we are not quite ready other sites seem to send through what we aren't asking for. Zoopla is easy to use
Lesley · 8 January 2021
Agent replied · 22 October 2024
Hi Lesley,Many thanks for your kind comments and for leaving us a 5 star review. We are very happy to hear that you find our site so easy to use. We hope we'll continue to assist you with all things property related.To help you find a home which is pet friendly, you can tailor your search results easily when searching for rental properties. Here is a help centre article that will guide you through this step by step in just a few clicks depending on if you are using our website or apps:https://help.zoopla.co.uk/hc/en-gb/articles/360006063738Please note, the keyword searches check the description of every advertised property as it is provided to us from the advertising estate agent and displaying all matching results. Thus, if the word ‘pets’ is included somewhere in the description of a property containing the ‘no pets allowed’ phrase, then that property will also be included in your search results and property alerts.We also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Best of luck finding a property for you and your loved ones!Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotNothing to do with reality!
It just made me laugh visiting zoopla website today. I brought a house in December ‘22 and I just went to website for my own curiosity to see the price value (no intention to sell anyway) and the price dropped by 66% after me and wife we stripped the whole house down, new electricity all new interior, plaster new laminate, brand new modern bathroom including plumbing to find out the price dropped by £164k…:-)))))))If you need a real info, better ask the right people, this site has nothing to do with reality no matter what they say!Update:Zoopla said the price dropped by £164k and we improved a loot, when the average price for a house like mine is £325k according to…Zoopla website!!Your website is just a waste of time!
Arcadie · 8 March 2024
Agent replied · 22 October 2024
Hi Arcadie,Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.Zoopla price estimates are not valuations. We provide free house price estimates for residential properties in the UK. The price estimates are based on data fed through an Automated Valuation Model (AVM) powered by Hometrack, the UK’s largest automated valuer of residential property. Hometrack's data is relied upon by 85% of UK mortgage lenders today.We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual.Here is a Help Centre article that will give you more information on where we get our data from:https://help.zoopla.co.uk/hc/en-gb/articles/360005677897The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.Nevertheless, we would like to discuss your property estimate further with you and we will now message you privately for more information.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotPointless for anything near true valuation....
Utterly pointless if you are looking for anything resembling a true and fair valuation....Based on sales price plus market data on hiw property prices have changed.Our home we purchased from new yet since we have added an extension, spend thousands on landscaping, thousands and thousands on built in storage yet no ability to update the Zoopla valuation to include this like you could years ago....Totally totally pointless and therefore Zoopla giving out. Misleading advice and valuation on properties.
ADAM · 7 April 2024
Agent replied · 22 October 2024
Hi Adam,Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland.The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies such as you have outlined are not unusual.Here is a Help Centre article that will give you more information on where we get our data from:https://help.zoopla.co.uk/hc/en-gb/articles/360005677897Nevertheless, we would like to discuss your property estimate further with you and we will now message you privately for more information.Many thanks,Zoopla Support
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
