5/5
FacebookMehmood has been very helpful in getting our lease signed, especially during these unprecedented times.
Trusted Agent profile · Croydon
Heaven Estate Agent LTD Croydon reviews
★★★★★
147 reviews across 3 platforms
1356 A London Road, Norbury, London, SW16 4DE, Croydon, SW16 4DE
Heaven Estate Agent LTD's office in Croydon, at 1356 A London Road, is rated 4.6 out of 5 across 147 reviews on three platforms, including 65 Google reviews rated 4.2.
Reviews
Every review we hold for the Croydon office, from every platform, shown as written. First names only.
Facebook5/5
FacebookWe had a fantastic experience with Heaven. They have a very in-depth knowledge of the area we were buying in and showed us properties which matched our criteria. Salman managed the whole process for us really well, keeping us informed of progress and making sure that our interests were best represented during the property purchase. Thank you for the excellent service!
5/5
FacebookIt was really great experience to work with Salman. He was sincere, helpful and always efficient. I worried to rent a house overseas but he removed my concerns absolutely. He always handled my issues arose professionally in timely manner. He is the best realtor in my life and I will definitely recommend Heaven to people searching for a house in London.
5/5
GoogleAll the staff at Heaven Estate Agents are polite and very helpful. They keep you updated regularly, reply to enquires quickly and most importantly get the tenant you are looking for. Highly recommend...
Agent replied · 25 October 2024
Thank you, Hannah, for your kind words, and that we could find you a good tenant.
5/5
GoogleI had the pleasure of working with heavn estate agent during my home search and I had great experience they were professional responsive and attentive to my needs
5/5
GoogleI live dubai and I have house for rent in UK I gave my house to salman brother and they manage it well never make problem for me.
1/5
GoogleUnbelievably poor customer service, tried to take my deposit. Convinced all the good reviews are fake.
5/5
YellLandlord
I’m a landlord and I would recommend Heaven Estate Agent for guaranteed rent. They gave me a good price for my property and I receive prompt payments on the date sent by sir Salman. Regardless tenants are in the property or not we get paid. It’s a big help as we have other payments going and I know We have a solid payment coming in.
5/5
FacebookGreat and very rare combination of professionalism, market knowledge, support, guidance and desire to do the best possible job for me as the seller and my buyer. Salman and Mehmood are stars and Heaven are very lucky to have them. I was also very fortunate to be introduced to them. Would definitely use them again.
5/5
FacebookWe were in a hurry for flat hunting. Then we came across with Heaven Estate Agents. The staffs were very helpful in every way and replied to our emails back right away. The staff were keen on keeping us updated with everything. We were able to eventually find a flat and settled in. Definitely recommend!
1/5
Googleuntrusted agent. cheating with new arrival people from abroad mostly Indian. I had badly experience.
Agent replied · 25 October 2024
Dear Mr. Panchal, Thank you for you review, which is unfortunately unjustified! Please be informed that we have many sitting tenants and ex-tenants from India and never had any problem with them. We always treat every tenant fairly. Actually, you violated the tenancy agreement by subletting our property to the tenants. Your illegal tenants informed us that you were charging them monthly "rent", which is illegal. Upon confirmation, we took prompt legal action against you. You were unable to confront the situation and flew from the property. Further, you also stopped taking our calls and we also reported this matter to the Home Office for the legal action by them. We always welcome people / tenants irrespective of their nationality, colour or creed. There are many new arrivals from India, who are happily living in our properties. Thanks and with best regards
5/5
GoogleHas good conditions of flats with reasonable prices, the staff is well trained well behaved
Agent replied · 25 October 2024
Thank you so much for your positive feedback.
5/5
FacebookPaul from Heaven Estate Agent helped us find an amazing flat. He acted promptly and efficiently so that we could be the first to send in an offer and was very available to answer any questions throughout the process. The Heaven team communicated well with us to ensure an easy and smooth move in.
5/5
FacebookHad a great experience with Heaven and with Salman specifically. My property purchase was particularly long and Heaven did a great job keeping me and all other parties involved informed and up to date regularly. You can tell Salman really cares about the clients and I have been very pleased with the service.
5/5
GoogleI bought a piece of land from heaven estate they made the process smooth and easy. They are friendly and supportive Highly recommended
5/5
GoogleA pleasure working with these guys when renting. A smooth clear process from start to finish. Will definitely use them again whenever needed again.
5/5
FacebookSalman and the whole team at Heaven Estate Agent were wonderful, from our first viewing all the way through to completion. They were very friendly, and extremely helpful, liaising with the previous owner & solicitors to smooth out the buying process. I wouldn't hesitate to recommend Heaven Estate Agent.
5/5
FacebookWe have been dealing with Salman for many years and they have provided us with an excellent service. They have always handled transactions very professionally. Salman and Mehmood are easy to deal with and always respond promptly to phone calls and e-mails. I have no hesitation in recommending them.
5/5
FacebookSalman and Mehmood helped me to find an apartment in a very short time, it was a pleasure talking to them both: professional, friendly and helpful! They were always very responsive and solution oriented. I recommend Heaven, it was one of the best experience letting a house in London.
5/5
GoogleTrusted agent I have given my properties to heaven estate agents for last year. They are managing very well.
5/5
FacebookSalman and Paul at Heaven Estate Agent, were excellent in every way whilst selling our flat. They knew the property market very well, gave excellent advice all the way through. I would recommend their services to anyone. Thank you guys for making our sale as smooth as possible.
1/5
GoogleRude and unprofessional staff.
Agent replied · 25 October 2024
Subject: Response to Your Feedback I sincerely thank you for taking the time to bring this to our attention. We wholeheartedly apologize if your encounter with our staff has been less than satisfactory. Our team at Heaven Estate Agency prides itself on professionalism and courteous behavior, and we deeply regret that we did not live up to these standards in your case. In order to deliver a better service and prevent this kind of situation from happening in the future, could you kindly provide more details about the incident? This will help us address the issue more specifically. We also encourage you to lodge a formal complaint through the process outlined on our website, should you wish to take this matter further. Once again, we sincerely apologize for the unfavorable experience and appreciate your willingness to communicate it to us. Kind Regards, Ahsen, HR Manager, Heaven Estate Agent
5/5
FacebookAfter looking at rental properties for months, we eventually found Heaven Estate Agent. Out of all the agents we interacted with, they were by far the most friendly. In particular, Mehmood responded promptly and professionally to any questions we had. Would definitely recommend them to others!
5/5
FacebookExcellent service from Salman. He kept us in the picture all the time and was very transparent about the status of negotiations. He was also very sensitive to clients needs. I would have no hesitation in recommending him or his firm or using him again.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Heaven Estate Agent LTD Croydon
How many reviews does Heaven Estate Agent LTD Croydon have?
Heaven Estate Agent LTD's Croydon office has 147 reviews across three platforms: 65 on Google, 73 on Facebook, 9 on Yell (across the whole business).
What is Heaven Estate Agent LTD Croydon's rating?
Heaven Estate Agent LTD Croydon is rated 4.6 out of 5 across all 147 reviews, and 4.2 out of 5 on Google from 65 reviews.
Where is Heaven Estate Agent LTD's Croydon office?
Heaven Estate Agent LTD Croydon, 1356 A London Road, Norbury, London, SW16 4DE, Croydon, SW16 4DE.
