Every review we hold for the Croydon office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleI visited this estate agent on the 26th of June and received terrible service. I was racially profiled as one of the agents said, “Don’t tell me you’re a nurse” I guessing because I’m black. Then ignored the fact I wanted to buy rather than rent. She then went onto take my details incredibly slowly then when I had to tell her I was looking to buy for the third time, she realised she had filled out the wrong forms. At this point it was clear I was wasting me time. To make matters worse, her colleague then wanted to know my deposit size and other pieces of information that had nothing to do with my enquiry. They didn’t even have any flats on their books anyway. All in all, a huge waste of time. Avoid at all costs, especially if you are black.NegativeQuality, Professionalism
Mary · 26 October 2021
Agent replied · 25 October 2024
Dear Marry
We appreciate you bringing your recent experience to our attention. We deeply apologise for any unpleasant encounter you had at our property agency on the 26th of June.
We assure you that our company is consistently committed to providing all our clients, regardless of their ethnicity, with professional, respectful and outstanding service. We have reviewed the incident you described in our audio and video recordings and found no evidence of racial profiling. We routinely ask all our clients about their occupations and financial situations as this assists us in delivering a more accurate service. This is standard practice in the real estate industry, not a personal predilection.
We acknowledge that mistakes were made concerning the form filling, which resulted in a failure of communication and a waste of your valued time. Corrective measures will be taken to prevent such misconceptions from happening again as we had a trainee staff.
We are fully committed to delivering fair and respectful services for all our clients irrespective of race. As standard practice, we urge all our clients who make allegations of this nature to make an official complaint, as we are a member of Propertymark, a professional body which promotes the highest standards in the estate agency sector. It is through such forums that we hold ourselves accountable to ensure fairness and equality in our services.
Once again, sorry for any distress you may have experienced and thank you for your feedback. It helps us improve our services and we hope to have the opportunity to serve you better in the future.
Regards
Salman
★★★★★ 5/5
GoogleI had the best experience with Salman. his attention to detail, patience, and commitment to customer satisfaction are unmatched. Whether buying or selling, I wouldn’t go anywhere else!
MrCurious · 16 April 2025
Agent replied · 16 April 2026
“Thank you for your lovely feedback! We’re delighted to hear Salman’s dedication and support made such a difference. We truly value your trust and recommendation.
★★★★★ 5/5
Googleamazing services. top real estate agent. I highly recommend for property
rent managment
Anees · 16 September 2025
Agent replied · 16 April 2026
Thank you for your kind words and recommendation. We’re delighted to know you’re happy with our property rent management services and proud to be recognised as your trusted real estate agent. Providing reliable and professional support to our clients is always our priority, and your feedback means a lot to our team. We look forward to assisting you again in the future.
★★★★★ 5/5
GoogleWe rent a flat via Heaven estate agency ,they were very supportive, patient, professional and helpful for the renting process. I also want to say big thanks to the property team members who help us to fix the issues in the new flat. Thanks again.
S · 22 July 2025
★★★★★ 5/5
FacebookSalman and Mehmood were our agents in a tricky and protracted home sale, and both should have 5 stars for honesty and persistence with buyers. They didn't over-promise, but when it got tough going keeping the whole deal together, they worked hard and delivered.
Tejas · 21 April 2023
★★★★★ 5/5
GoogleGreat service. I have been given my properties to Heaven estate agents for a good couple of years now. I believe if Mr Salman didn’t offer rent guarantee i would be struggling with the rents from tenants and then paying on time. I get the rent on time every month. Thank you
Aniba · 26 October 2023
Agent replied · 25 October 2024
Thank you so much for your positive feedback.
★★★★★ 5/5
FacebookSalman was fantastic throughout the rental agreement process. Organised, responsive and helpful with any questions we had, he made the stressful process of agreeing an apartment let smooth and pain free. Would highly recommend Heaven Estate Agent to anyone seeking to move home.
Lacey · 15 April 2023
★★★★★ 5/5
FacebookExcellent service by Heaven Estate Agent, I recently rented a flat through them really happy with the entire rental process, special thanks to Paul who was very helpful and assisted me with any concern I had regarding the property. Highly recommend them.
William · 2 May 2023
★★★★★ 5/5
GoogleGreat consultation and portfolio. One of the best choice to get the services and advices. Definitely recommend!!
Auto · 16 April 2025
Agent replied · 16 April 2026
Thank you for your kind words! We’re glad you found our consultation and advice helpful. Your recommendation means a lot to us
★★★★★ 5/5
FacebookI engaged with Salman at Heaven Estate Agent when looking for my first home. I dealt with a number of estate agents over dozens of viewings and Salman is very direct and honest attitude was very welcome.
Abhinab · 21 April 2023
★★★★★ 1/5
GoogleUnbelievably poor service. Our deposit was not returned and had to be appealed with them attempting to deduct nearly £1000. Eventually through dispute we were able to retrieve our entire deposit back. I wouldn’t recommend this estate agency to anyone. The irony of naming themselves heaven…
A · 4 April 2025
★★★★★ 5/5
GoogleHeaven Properties has been my lettings agent for 1 year and they are a Fair and Professional group and provide a great service.
Archana · 27 October 2019
Agent replied · 25 October 2024
Thank you so much for your positive feedback.
★★★★★ 5/5
FacebookWe had a great experience with Heaven Estate Agents. We dealt with Paul, he was very helpful, starting from making the offer, all the way up to completion. Our requirements were clearly understood, he
Ew'r · 21 April 2023
★★★★★ 5/5
FacebookI recently returned back to London and had to promptly find a new flat to rent. Heaven Estate Agent was super helpful not only at organising the viewing
the same day I found the flat on the website but also moving things fast with all the paperwork and checks so I was able to move in within a week after making an offer. Super responsive, professional and helpful estate agents, would 100% recommend to anyone looking for flats in London!
Craig · 29 April 2023
★★★★★ 5/5
FacebookPaul and Mehmood were very helpful in my letting. Not only they were fast and responsive throughout the entire process, they have been very thoughtful about my needs. Highly recommended
Suton · 30 April 2023
★★★★★ 5/5
FacebookSalman is such a great agent. He was extremely professional, helpful, kind, and efficient. He is always there when we need him. I had a great experience with Heaven.
Henry · 15 April 2023
★★★★★ 5/5
FacebookOverall a good experience renting a property with Heaven Estate Agent. Had to actually do the whole process virtually! Paul was super helpful and patient throughout the process.
Paul · 28 April 2023
★★★★★ 5/5
FacebookWe had a wonderful experience leasing a flat in London with Salman. Salman was extremely helpful and answered all of our questions quickly and thoroughly. Thank you!
Jake · 12 April 2023
★★★★★ 5/5
GoogleVery good experience with heaven estates. Staff is very helpful and kind, always there to help. Highly recommend.
Vishal · 4 October 2024
Agent replied · 25 October 2024
Thank you so much for leaving us a positive review. We are delighted to know that you had a enjoyable experience with our team at Heaven Estates. Our staff strives to provide the excellent service you have experienced.
Your recommendation means a lot to us and we are glad to have been able to meet your expectations. We look forward to continue serving your estate needs in the future.
Thank you again for your valuable feedback.
★★★★★ 5/5
Facebook100% satisfied customers here! We would like to give a special mention to Salman at Heaven Estate Agents whose professionalism is unsurpassed!
Ryan · 28 April 2023
★★★★★ 5/5
FacebookI had a lovely experience with Heaven Estate all the staff that I spoke to was always really nice. But the agent Salman who dealt with my move made it quick and cheerful and kept me updated at all the time. He was absolutely lovely and also helped me move my boxes in which was very nice of her! I would definitely recommend Heaven Estate Agent 🙂
Roy · 27 April 2023
★★★★★ 5/5
FacebookI had a lovely experience with Heaven Estate all the staff that I spoke to was always really nice. But the agent Salman who dealt with my move made it quick and cheerful and kept me updated at all the time. He was absolutely lovely and also helped me move my boxes in which was very nice of her! I would definitely recommend Heaven Estate Agent 🙂
Aarav · 21 April 2023
★★★★★ 5/5
FacebookPaul is good and patient service in letting gave me a good experience and feeling. Highly recommend!
Dhruv · 21 April 2023
★★★★★ 5/5
GoogleIf there were more stars to give, I would give them all to Heaven Estate Agents. Their team is charming and professional. I have lived in a property managed by them for almost two years, and they have always been helpful and prompt in addressing any queries I had.
Mohamed · 28 April 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
