4/5
Ashwin very helpful and understanding would recommend him to family and friends.Everyone very helpful at heart in helping me find my place to live.
Agent replied · 22 August 2026
Thank you for your positive feedback! haart lettings, Croydon

Trusted Agent profile · Croydon · Surrey
★★★★★
931 reviews across 3 platforms
121 South End, Croydon, Surrey, CR0 1BJ
Part of haart, see every office.
haart's office in Croydon, Surrey, at 121 South End, is rated 4.7 out of 5 across 931 reviews on three platforms, including 916 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards, one of eight awards haart won in 2026.
The Trusted Agent 2026 results for haart, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Croydon office, from every platform, shown as written. First names only.
4/5
Ashwin very helpful and understanding would recommend him to family and friends.Everyone very helpful at heart in helping me find my place to live.
Thank you for your positive feedback! haart lettings, Croydon
5/5
I recently had a very pleasant experience consulting with Haart Croydon regarding some queries I had. I was assisted by a gentleman I believe was named Ashwin, who was both highly knowledgeable and genuinely kind throughout our …
Thank you for the 5 stars. haart lettings, Croydon
1/5
I am currently having the worst experience with Haart. Very unresponsive, very unprofessional. I moved out of a property more than a month ago and up to now I have not yet gotten back my deposit, now getting tired of the back and forth
Thank you for taking the time to share your feedback with us. We are sorry to hear that your experience with us did not meet your expectations. We would appreciate the opportunity to discuss your experience in more detail and understand how we can improve our services. Please contact us directly at your earliest convenience.
5/5
Ellie is outstanding!!! Even though I did not go through with the property the whole experience was by far the best I have experienced. Usually agents can be pushy & cold with a slight shark approach, but Ellie displayed empathy, patience and understanding throughout, while I made my mind up! Which is often a tricky one loool Thank you Ellie for the fantastic service, and going above & beyond for me!
Hi Hayley, thank you for the lovely feedback. haart lettings, Croydon
5/5
Anna is a charming and friendly agent who’s goes the extra mile to help and inform. She is eager to answer any questions, and if she doesn’t know, she will endeavour to find out. She is knowledgable and has clearly done her homework when showing a flat and this has given me confidence as a client. I have only favourable things to say about her professionalism. She is an asset to Haarts.
Thank you for your review, it is lovely to see you are happy with the service received. Kind Regards - Haart Croydon
5/5
Nahid has been super helpful during my property search. He was responding quickly and he was professional throughout the process. He negotiated with the landlord and has helped massively to accommodate my affordability and situation. He has made the whole process very easy for us. He has been super supportive and always returned calls as promised and followed up. Thank you so much Nahid for negotiating with the landlord and being super helpful. You are a STAR!!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for this wonderful review, I really appreciate your kind words Kind regards Nahid
5/5
Just to say that I was very pleased by the valuation service provided by Ryan Neale . He was very professional and friendly and above all not at all pushy . He showed great interest in the property and made many observations , both good and bad but all honest and to the point . Mine was a general enquiry however should this change then I would definitely consider using his services .PositiveResponsiveness, Professionalism
Thank You Douglas Your feedback is much appreciated, happy to hear you have been happy with Ryan's Service so far. All the best Haart Croydon
5/5
I would like to share my positive feedback so far with Aliya Charnley since she took over the management of my property. Aliya Charnley has been very helpful throughout and thorough in managing my flat with an in-suit tenant. She always willing to help and support in resolving issues raised by the tenant. Where possible she would also send a helpful reminder on any outstanding issue. She is also willing to go further to help out and coordinate between the tenant and landlord when issues arise. Keep up the good work Aliya and a pleasure working with you so far!
Thank you for the lovely review. Kind Regards PM Croydon
5/5
I am highly impressed with the support provided by Jawad Uddin. He played a significant role in helping me find the right property and guided me with professionalism and dedication throughout the entire process. His knowledge, commitment, and willingness to assist were truly commendable. I greatly appreciate his efforts and would strongly recommend him to anyone seeking reliable and trustworthy real estate assistance.
Thank you for your lovely review. Kind Regards Haart Croydon
5/5
Was a bit nervous about using a big Estate Agent rather than a small local firm but Jason, Ryan and Yara & Melvin have been amazing Good marketing, great negotiation, reacting and managing each situation as arose quickly and professionally I am very please to say that Haart has been all over the marketing and sale of my property, but not pushy or hard nosed that for me would not have a good relationship to be part of. Very much been a team effort, so great job Jason and team Haart A much better job than some of the other agents in our chain!!!! Thank you
Dear Kevin, thank you for the feedback on the service you received with our sales team, it is appreciated. Kind regards haart of Croydon
5/5
I had a fantastic experience with Ashwin throughout this process. He made every step feel stress free and easy! I cannot recommend enough.
Thank you for the lovely feedback, haart lettings, Croydon
5/5
Anna is one of the best agents I have had pleasure of meeting. She really cares for what you need and will look to find you a perfect house. She has been helpfu throughout the whole process, answering a lot of questions and guiding my partner and myself through a complicated process. She is the one that I would recommend to contact if you want to sell or buy a house.
Thank you for your review, it is lovely to see you are happy with the service received. Kind Regards - Anna Haart
5/5
Recently used haarts to find my new apartment. It was such a seamless process, was able to secure the property and get the paperwork sorted within a week. All thanks to Jasmine Moore-Arif. Thank you again
Thank you for your review. haart property management
5/5
I came accross Yara from Haart by coincidense while searching for a new property. She has proven to be a gem of a Sales Manager. I can only applaud her professionalism and friendly approach, really showing the prospected customer how much she cares. Yara is agile, with a hands approach, making sure that all the bases are covered. I can honestly say that Haart are lucky to have her. I will definitely use her for other projects like the letitng of my current property and have no reservations to recommend people I know contact as the Estate Agent.
Thank you for the lovely review, Kind regards Yara
5/5
We would like to share our positive feedback and experience that we had each time we have met with Melvin Rocha. Melvin has been extremely professional, kind, polite and friendly, not just to us but also to the tenants during our viewings. He patiently answered all our queries, was always knowledgeable and prepared. He listened to us, with his warm and individual approach made us feel like we have made the right decision coming to Haart. He went way and beyond his service as it was always easy to reach him, either via phone or emails. We would highly recommend his service and would like to wish him a bright future with Haart
Dear Krystian, Thank you so much for your kind words on your experience with our sales team in Croydon. Lovely to read how happy you were with Melvin's service, thank you again! haart Croydon
5/5
We had a long and complicated purchase and didn't get off to the best start with Haart early 2020, however, Jason took over quickly and it turned around! We dealt with Jason right up until completion and without his help and amount of work he put into the purchase I'm not sure we would have the keys now! Jason's communication and enthusiasm was great throughout. Would be glad to deal with Jason again :) Holly & JamesPositiveResponsiveness, Professionalism
Dear James, Thank you for the fantastic review, it is appreciated. haart Croydon
5/5
I had a wonderful experience with Ashwin. He was very patient, reliable and experienced and he was able to answer any questions I had and helped me through the whole process. I highly recommend him!
Thank you for your lovely feedback! haart lettings, Croydon
5/5
All the staff at Haart have been fantastic, really professional and helpful whenever I called the office with a query, especially Oswald, Kyle and Catarina. Once we were under offe,r we were assigned a sales progressor, Lisa Sqibb. Lisa has been a legend, always on hand, chasing up, following through. Well done Haart, definitely recommend these guys!
Thank you for the 5 stars! haart, Croydon
5/5
Requested a call back in the evening and first thing next morning was contacted by Yara. Who was very helpful, answering all the questions I had about the property and the area. Viewing was arranged quickly and the comms around it very clear. On the day, Yara confirmed the appointment and suggested other similar properties for us to see in the area. Great and very friendly service, definitely would recommendPositiveResponsiveness, Quality, Professionalism
Hi Maryana, Thank you for your lovely review Kind regards haart Croydon
5/5
We have just exchanged and this was guided by Yara and Jason. We found Yara and the team very responsive from start to finish. Excellent communication all the way through with has been the main barrier to our previous sales and purchases. Thankfully we had a reasonably straight forward purchase but when negotiation following the survey happened it was easy and professional. We have not found this the case with other estate agents so it a big plus point to Haart. Ultimately I cannot fault the team. Yara herself always has always taken the time to answer any questions. Would recommend.
Dear Char, thank you for the lovely feedback
5/5
Excellent experience with the team. Helpful from start to finish and both Nahid and Ellie made themselves available for any questions/concerns I had. Particularly impressed by the manner in which they resolved an issue, whereby a viewer caused significant accidental damage - they were swift in notifying me and resolved the situation without haste.
Thank you for the positive review! haart lettings, Croydon
5/5
By far the best estates agent I have come across. Ellie had excellent communication throughout, she responded to queries promptly and followed up when necessary. I had a second viewing, which Ellie hosted, she allowed me to take my time and was on time to the appointment. I had a few issues with Let track/Homelet which Ellie helped me resolve which made the process a lot easier. Thanks Ellie!
Dear Abi - thank you for the fantastic feedback, it is appreciated ! haart lettings, Croydon
5/5
I’ve had quite a few questions for Brad and his team. Brad seems very knowledgeable with the market and he has given me some great advice with my recent new venture in becoming a landlord. I’m very much looking forward to working with Brad, there’s not many Estate Agents out there who will give me the time of day or have the patience for me. Brad also speaks with me out of his working hours, he’s a rare find. Thanks Brad!!
Hi Mr. Wiggins, I enjoyed our many conversations during Lockdown and beyond, I'm glad you have been happy with our service and I'm very much looking forward to working with you. Thank you for our review!
5/5
We had a long and complicated purchase and didn't get off to the best start with Haart early 2020, however, Jason took over quickly and it turned around! We dealt with Jason right up until completion and without his help and amount of work he put into the purchase I'm not sure we would have the keys now! Jason's communication and enthusiasm was great throughout. Would be glad to deal with Jason again :) Holly & James
Dear James, Thank you for the fantastic review, it is appreciated. haart Croydon
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: haart, Croydon won Platinum; haart, Wembley won Platinum; haart, Lincoln won Platinum; haart, Doncaster won Platinum; haart, Bury St Edmunds won Platinum; haart, Clacton On Sea won Platinum; haart, Dartford won Platinum; haart, Romford won Platinum.