Trusted Agent profile
★★★★★
247 reviews across 2 platforms
1354 London Rd, Norbury, London, SW16 4DA, Croydon, SW16 4DA
Foxtons's Croydon office at 1354 London Rd is rated 3.6 out of 5 across 247 reviews on two platforms, including 113 Google reviews rated 4.6.
Every review we hold for the Croydon office, from every platform, shown as written. First names only.
1/5
TrustpilotFoxtons wrongly extended our tenancy…
Foxtons wrongly extended our tenancy end date then withheld our deposit on non payment of rent grounds. Even after acknowledging their 'error' it took 2 months for them to correct it. The money was only returned after a letter before action for a small claims court was sent. Other customers are advised to exercise extreme caution with how deposits are safeguarded.
5/5
GoogleExcellent and professional service from start to finish. A huge shout out to Khan who consistently kept us up to date throughout the sales process and worked tirelessly to secure the perfect buyer for our home. Once the sale was agreed he worked very closely with our solicitors to ensure a smooth process. A huge thanks to Khan, Chris and the whole team at the Norbury branch for your service!
Hi, Charlotte Newell! Thank you for your review, and congratulations on your sale. Sophie, Get it done with London’s number 1!
1/5
TrustpilotI was spoken to quite rudely on the…
I was spoken to quite rudely on the phone with agents pushing for an earlier viewing or just scheduling a viewing without asking for availabilities. I have told agents multiple times to stop calling me but this was not heard. I even removed my information from the portal and noted that I am no longer looking for a property. I still receive 3-4 calls a day whilst informing them that I do not want to rent through them.
5/5
TrustpilotAga was amazing during our entire…
Aga was amazing during our entire tenancy and helped with every issue and resolved them super quick. Couldn’t ask for a better agent to have been helping us. Big thanks
1/5
TrustpilotFoxtons Letting Commission…
Just to share my experience and warn anybody thinking of using Foxtons letting services. Foxtons will be vey happy to take full year commission in advance but if your tenant moves out before the full year period, Foxtons will not refund your commission in cash but just leave the amount as a credit in your account even you no longer have the intention to rent out your property. Area director of Foxtons claimed that this is in line with Foxtons terms of business. Beware before you choose Foxtons letting services.
5/5
TrustpilotNathan was my advisor and he did all…
Nathan was my advisor and he did all for our comfort.
1/5
TrustpilotI truly do not understand who in their…
I truly do not understand who in their right mind has ever rated Foxtons 5 stars. Unfortunately I have been in contact with them at multiple occasions but I am happy to say that today was the last. They arrange viewings for properties that has already been let, WHY not cancel if anything happened between the time of booking and the viewing actually taking place. This seems to be a common occurrence for Foxtons. Other than that, the agents are the rudest human beings I have ever spoken to. Surely I’ve not been unfortunate enough to have come across the ONLY employees at Foxtons that hate their jobs so this seems to be a big issue over there. When calling it seems as though you just ruined their entire day. I’m SORRY I was interested in the properties you have listed, that by the way isn’t even available. If calls like these are a displeasure to the agents I would suggest removing the ads.
1/5
TrustpilotIncompetence and lies on a legendary scale!
I had my property up for sale with Foxtons, an offer collapsed, and so I decided to consider rental. After I spoke to the rental department, they took a renter into my property without my permission, hadn't even signed a contract. Luckily, the person liked it and offered a good rent. The agent lied to the renter and me, messed up three contracts, so by the time he signed the fourth contract on my behalf, the renter had been in my flat for 10 days. Lucky he signed! He told me that I could not protect the deposit...lie. He told me that the second 6-month rent payment would be paid on the fourth month...lie. And it was not paid in advance on the 5th month like every other agent; the tenant is now late with the second 6-month payment. I complained to the manager, but he ignored my complaints. The whole office is corrupt. Really, do yourself a favour, there are good letting agents out there, Foxtons is not one of them.
5/5
GoogleI just would like to say thanks to Aleksandrs Jegorovs at Foxtons Office in Norbury for his brilliant work ethic. Something that could become a nightmare have been a massive pleasure and relief to work with. I would like to say a huge thanks to Aleks for his effort for finding me my dream property within 2 weeks. Thanks to all Foxtons staff.
Hi, uday patel! Thank you for your review. Sophie, Foxtons Norbury Estate Agents Get it done with London’s number 1!
5/5
GoogleHighly recommend using Chris Read and his team at Norbury Foxtons. Chris and Khan made the process of selling our house very easy, managed to negotiate a great sale price, managed the whole process end to end keeping us informed at every stage. Khan even dropped off the keys in his own time going above and beyond.
Thank you Joy Khambhaita for your highly recommended review. Sophie, Foxtons Norbury Estate Agents Get it done with London’s number 1!
1/5
TrustpilotNew X Foxtons is appalling
New Cross Gate letting office is appalling. I had a misfortune to invite them a few years back for valuation and then when changed my mind, asked them to delete me from their database as wasn't planning to do anything with my house. And guess what every year I am receiving unsolicited calls inquiring about valuation, letting, selling. They promise to delete my number every time they call once every half a year in average, pathetic.
5/5
GoogleThe best estate agent I've ever worked with. Will was truly amazing professional, patient,and always willing to go extra mile. He made the entire process smooth and stress-free, keeping me informed and supported at every step. I couldn't recommend home more highly! Thanks for everything
5/5
Google*FOXTON* I want to express my deepest appreciation to Foxton, and especially to Rukaya Maxwell and Chris Reed, for their incredible support during the purchase of my maisonette. They were with me every step of the way, going above and beyond to ensure everything ran smoothly. Rukaya and Chris were always available to answer questions, provide guidance, and make what could have been a stressful process feel easy and manageable. Their dedication and professionalism were truly outstanding. I couldn’t have asked for a better team, and I highly recommend them to anyone looking for expert, supportive estate agents.”
5/5
TrustpilotThe agent
The agent, Hamad was brilliant.
5/5
TrustpilotFoxtons Estate Agents
My experience with Foxton's has been absolutely fantastic. Lauren always goes over and above to help me find my next home : from arranging multiple viewings to answering my (many!) questions, nothing is too much trouble. I feel very well looked after and I can truly recommend her friendly and professional service.
2/5
TrustpilotPriorities are wrong
Foxtons can't seem to answer simple enquiries about a property - for example "how long is the leasehold" or "what are the service charges". Instead their focus is on gaining as much information about the person inquiring as possible. Ie they have more interest in adding to a dataset of potential buyers and marketing themselves than in answering a simple enquiry. I certainly wouldn't sell with them given how they prioritise themselves over the sellers interests..... of course all this is in the guise of "customer service" but it's not really is it? It's blatant marketing and self promotion.
1/5
Trustpilotnightmare agents
nightmare agents. do yourself a favour and use a different one. these are the guys who give estates agents their bad name. its been almost 2 months since i completed and they still havent given me the full set of keys or removed furniture as promised. i dealt with jordan at the temple fortune branch and every day he has a new excuse. they dont respond to messages or phone calls and provide a truly awful service. there are plenty of other good agents around who provide a much better service.
1/5
TrustpilotThey take the money & abandon…
They take the money and then abandon their landlords. Do not rent a property with these agents as there is no customer support or response. I have had a couple of issues and queries - I have had to ring several times with long wait times and email multiple times for a response, still waiting three weeks later. They never reply or respond costing me hours of wasted time and stress.
1/5
TrustpilotOur experience with Foxtons has been Disappointing and Unfair
Our experience with Foxtons has been appalling. We dealt with Oram Ohene-Djen, our letting negotiator, who from the very beginning was unhelpful, dismissive, and often gaslighting us whenever we raised concerns. Instead of supporting us, he downplayed delays, avoided giving clear answers, and left us constantly uncertain.
5/5
GoogleKhan was an absolute God-send in getting us our dream house, advocating on our behalf and getting the deal through in record time! Chris was also so great as part of the negotiation phase and we’re super grateful for the support we received in purchasing our first home! 10/10 - thank you!
Thank you Sabine Holt for your review and the 10/10 starts. Sophie, Foxtons Norbury Estate Agents Get it done with London’s number 1!
1/5
TrustpilotI rented a flat in Richmond through…
I rented a flat in Richmond through Foxtons. While I want to acknowledge that Ciara DuPont was professional and genuinely tried to help, my overall experience with the lettings team, particularly Margot Redpath, was very disappointing.
1/5
TrustpilotLandlords don’t be fooled by the nice…
Landlords don’t be fooled by the nice offices and friendly staff. They are ruthless. They take 13 percent + VAT for rent collection only and lock you in for 5 years. It’s not the tenants we need protecting from. It’s the ruthless agents.
5/5
GoogleI recently sold my property with Foxtons and had a very positive experience. The property I was selling was that of my late grandfather so there was a times issues with the estate however the team at Norbury were incredibly helpful throughout the entire sale process. I would like to give a special mention to Chris Read and Khan Broughton for their hard work and commitment to helping me achieve the best outcome possible. They were always on hand to answer any questions, provide support and even helped look out for the property as it was vacant and I did not live local. I've no doubt that the process would not have been as smooth if it were not for them and I am grateful to have had them as my agents. Would highly recommend!
1/5
TrustpilotTerrible experience
Non-existent communication. Viewings done by an unprepared team: didn't know level of service charge, exposure, if the appliances were new or not, size of the flat or rooms. One claimed we had replaced the kitchen (we hadn't), another that the Hue Lights we installed were staying in the flat for the buyer (we never said that).
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Foxtons's Croydon office has 247 reviews across two platforms: 113 on Google, 134 on Trustpilot (across the whole business).
Foxtons Norbury is rated 3.6 out of 5 across all 247 reviews, and 4.6 out of 5 on Google from 113 reviews.
Foxtons Norbury, 1354 London Rd, Norbury, London, SW16 4DA, Croydon, SW16 4DA.
