Cubitt & West Shirley reviews in Croydon

★★★★★ 5/5

Trustpilot

Had a very positive experience buying a…

Had a very positive experience buying a house in Southsea through Cubit and West. Julie, Maddison, Evie and Yasmin were all very helpful and friendly.

Tim · 12 April 2026

★★★★★ 5/5

Trustpilot

Emily Casey is the definition of great customer service

Emily Casey has been outstanding over the last couple of days. Very easy to talk with, extremely conscientious and organised. Emily has offered advice on brokers and mortgages which so far no other estate agent has volunteered. She spent time getting to know me instead of just filling out a form and making the experience personal. If I’m honest I want to buy a house just so Emily gets the commission! Thank you Emily, you are a credit to your team.

Jessica · 13 January 2022

★★★★★ 5/5

Trustpilot

Had a great experience with Cubitt &…

Had a great experience with Cubitt & West. Karen and Katerina. Very happy to have completed my purchase. Sinead

Sinead · 11 September 2026

★★★★★ 5/5

Google

I wouldn't hesitate to recommend Cubitt & West in Shirley. Big thank you to Shannay, she went above and beyond to ensure that my move went as smoothly as possible. Communication was great and she always made herself available to me when needed. Thank you

Jason · 11 September 2024

★★★★★ 5/5

Trustpilot

Fantastic Service!!!! A ++++++

Felt compelled to leave this review on the outstanding service provided to us by Caitlin Rosser at the Shirley Branch throughout the sale of our property. Caitlin was in contact with us throughout and we felt at ease with the sale, even through some testing times. It felt like a very personal, handholding experience throughout and I would highly recommend her services. Caitlin is an absolute credit to your brand and provides exceptional customer service at all times. Thank you Caitlin

Lisa · 11 December 2021

★★★★★ 4/5

Trustpilot

Few words of appreciation

Few words to thank Andy and his team for seeing through sale of our house in Kensington Rd.A viewing date seemed the best way to generate interest and we secured a price notably better than other agents were proposing. This was key.Julie in Southsea put up with our continual questions and kept us abreast of developments - good or bad - as the process advanced. Thanks too to Matthew who helped close in on Exchange. Indeed, to all the team who helped us achieve our goal.

Troy · 8 December 2021

★★★★★ 5/5

Trustpilot

Absolutely amazing

Absolutely amazing, from the moment Maddie sat in our living room and talked about our property and sale, we had confidence in Cubitt and West. We had been thinking about selling for a while and had already had some disappointing almost disinterested agents around but Maddie was realistic and full of enthusiasm. The team organised viewings to fit in with us perfectly, marketed our property brilliantly keeping us in the loop every step of the way and best of all sold within days. It was all so easy and almost stress free (no move is ever stress free!). If you are exploring your options and not sure where to go I honestly cannot recommend Cubitt and West Highly enough.

Jackie · 6 December 2021

★★★★★ 5/5

Trustpilot

We had a great experience with Cubitt &…

We had a great experience with Cubitt & West. Thank you to the whole team. Particularly Julie for her prompt communication, knowledge, negotiation skills, patience and understanding. Thanks to Zoey for negotiating skills also, speedy email responses, and making the process more fun and enjoyable! We are very grateful to now have our own home, finally! Keep up the good work.

Elena · 27 October 2023

★★★★★ 5/5

Trustpilot

A very big thank-you to Maddison and her team

A very big thank-you to Maddison and her team, Robin, Nicola and Julie.We have now exchanged contracts and without the guidance and support we received from Maddison and her team, it would have been a rollercoaster ride.Special thanks to Julie, who came on board to progress the sale through to completion.She was very diligent and always a there for a phone call or email. Can’t thank- you all enough.Caroline Bone

Caroline · 10 February 2023

★★★★★ 5/5

Trustpilot

Amazing service from Abi.

We had to find a rental for a short term very quickly with the added potential complexity of it being furnished. I contacted so many estate agents with little reply. We had a prompt, professional and efficient service from cubit and West in North end. Abbie was our contact and she was so kind and did everything she could for us. We were unable due to isolation to physically see the property so we had a video call arranged which meant that we still not miss out on the property. When we went in to sign contracts and pay our deposits it was pain free and done easily so and so I can't help but leave a glowing review. Thank you.

ROXANNE · 26 November 2021

★★★★★ 4/5

Trustpilot

Thank you !

We would like to say thank you Cubit & West , specially Amelia from Southsea branch for looking after us. She was helping a lots to look for a property for us, she was very helpful, provided us with contact to other departments. Amelia put us in touch with conveyance solicitor and mortgage advisor. She was overall assisted us greatly. She is kind, polite, provided us with great service, and we thank her and recommend her as a sales advisor to other individuals looking for a property.Robert & Magdalena

Robert · 18 November 2021

★★★★★ 5/5

Trustpilot

Special thanks to Julie Bramble x

At long last today we received the call we have been waiting for, for a very long time to say we finally have a moving in date. After a long and rocky road, and having endured breakdowns in the chain etc I would like to say a huge thank you to the team at Cubitt and West. But above all I would like to express my most sincere gratitude to Julie Bramble our senior sales progressor. She has been an absolute star throughout, keeping me updated every step of the way, making me giggle when I wanted to cry and listened, supported and showed great empathy throughout. This without a doubt has made this journey so much easier and more bearable. So thank you all so much and thank you Julie. Would Highly recommend you and your team to anyone x

Catherine · 11 November 2021

★★★★★ 5/5

Trustpilot

Julie and the team were very good and…

Julie and the team were very good and supportive at their job.I purchased a flat through Cubbit & West and from the beginning they were all accommodating.It was stressful for me and guess frustrating for Julie due to my solicitor attitude,but the team stood by me and help me during the process. At the end it was a rewarding and sucesful Purchase. Well done Julie and the team

ROGER · 6 April 2023

★★★★★ 5/5

Trustpilot

Julie Bramble was at all times helpful…

Julie Bramble was at all times helpful and very professional in all our dealings with the selling of the property. She provided invaluable information and answers when it came to the many forms I had to fill in. I would strongly recommend Julie as a Senior Sales Progressor to anyone.

Richard · 3 June 2024

★★★★★ 5/5

Google

Ellie and the team have been refreshingly professional and pro-active throughout the whole process and we couldn't recommend them enough!

Will · 23 July 2025

★★★★★ 1/5

Trustpilot

Dear All New Potential Property…

Dear All New Potential Property Clients,Please steer well clear of Cubitt and West.I recently requested to rent a property and requested a copy of their application process and timing before making any deposit. This information was not provided and eventually managed to get the requirements only by telephone.We made our deposit based on the confirmation of the details that we provided we were told were acceptable to rent a property.We then received a credit check and to our surprise I had CCJ listed against my name in November 2019 from back in 2012! There was not letter informing us about this claim as I now currently work abroad since 2017.Cubitt told my wife that our application had been cancelled and that they were keeping our deposit of 320 GBP. My wife is now left homeless with 2 young children and the agent did not want to discuss anything further.You have all read this post and advised to be careful or best still to avoid this agent!I know they will counter this post with some old story they have made up., but please don''t believe a word of what they say.I am not the only customer who has had a bad experience with this agent if you carryout a google search there are thousands of people who had the same bad experience as myself.Stephen J PickingConsultant

Stephen · 25 September 2021

★★★★★ 5/5

Trustpilot

Wouldn’t use any other estate agent!

After meeting Michelle we didn’t get any other estate agents in. Straight away we took to her open and honest nature. We didn’t want the usual estate agent nonsense and she was up front with all information and costs. As soon as we signed things moved quickly and met the members of staff who were selling our home. Both Leonie and Chevan were lovely and we felt confident they were looking after our best interests. Unfortunately our first buyer fell through, but this didn’t cause a problem as Leonie stayed late to re-market our property, within days we had another buyer thanks to C & W. We’ve now finally exchanged thanks to Lindy who’s been negotiating between us and the buyer to the end. From start to finish I would definitely recommend C & W Redhill.

Mrs · 24 September 2021

★★★★★ 5/5

Google

I had a great time finding a home - stumbled across Cubitt and West completely accidentally, but from my first viewing with them, I felt respected and listened to. I was impressed at how well my requirements and thoughts on particular flats …

Pigeon · 11 March 2026

★★★★★ 5/5

Trustpilot

Kerry-Ann was excellent during the…

Kerry-Ann was excellent during the buying process of our bungalow.She went above and beyond to make sure that both parties manged to get the deal done before the stamp duty dead line.She helped us find the right property and then made sure that everything when through on time. I am sure that without her this would not have happened. This is the second time that I have dealt with Kerry-Ann. So I also know that this how she works consistently, not just a "on off" I will be asking her to help us in our next purchase to0

Mike · 9 September 2021

★★★★★ 5/5

Google

Micah and Hannah were brilliant with the letting process .They were professional at all times .Helped me and my husband find the ideal tennants. All there help was done in a timely polite manner . We would like to say a special thank you to you both for all your help . We would certainly recommend you . .

Sonia · 11 November 2023

★★★★★ 5/5

Trustpilot

House Purchase through Cubitt and West

I have recently bought a house through the Cranleigh branch of Cubitt and West. I have found the whole team to be extremely helpful (Kerry-Ann, Ross and Pam) however I would like to thank Lindy Cunningham in particular as my sales progresser, based in Redhill, who has been really kind and patient with me as I have gone through this process during a difficult time. I have found the purchase stressful but she has answered my calls courteously and promptly along with my emails, chased up numerous queries and I feel has added the personal touch to the whole process. I am very happy with the service that Cubitt and West has provided and indeed I will be moving into my new house within the next fortnight which is both a relief and a joy.

Anne · 8 September 2021

★★★★★ 5/5

Trustpilot

Sale -Just completed the sale of my house…

Just completed the sale of my house with Cubitt & West. Service was excellent from the start working hard to fund a buyer quickly, the communication was excellent.Julie Bramble was my Sales Progressor and responded to my emails quickly. It was great to have a contact that could liaise width my buyer and solicitors. This worked well a ns was effective when I had a question about my sale and its progress.Thank you Shirley Cherry

Shirley · 2 June 2022

★★★★★ 5/5

Google

Really helpful staff, it's been great dealing with Maddie, she was very friendly and knowledgeable about the property I wished to buy.

Howard · 11 August 2026

★★★★★ 5/5

Trustpilot

Big shout out to the Horley branch

We would like to say a huge thank you to Siobhan and Ellie at the Horley branch.From the moment Siobhan came round for our first meeting we knew we were in good hands. She was very professional, friendly and made us feel at ease straight away.Selling a property is stressful enough but we were selling two. Siobhan and Ellie have taken a lot of the stress out of it by keeping in constant contact with us and giving us feedback after each viewing.We were always made to feel we were important and nothing was too much trouble. Ellie even popped round one evening after work to take some more photos as my partner wanted some more added. His property sold shortly afterwards so it obviously did the trick, thanks Ellie.We would highly recommend C&W Horley branch, Siobhan and Ellie are a great team, they genuinely care, they look happy to see us whenever we pop into the branch, they always make us feel welcome, we’ve never felt like we were being a nuisance or inconvenience.Thank you for all your hard work ladies.

Bryan · 29 August 2021