Cray & Norton Croydon reviews

★★★★★ 5/5

Google

Responsive and helpful from start to finish.

Carol · 15 October 2025

★★★★★ 5/5

Google

Reliable, steady estate agents. Sold our property in a difficult market and charged a fair rate.

Howard · 10 July 2025

★★★★★ 5/5

Google

Harry is an excellent estate agent; unlike other estate agents we have dealt with in the past he is friendly, honest, patient and transparent.PositiveResponsiveness, Quality, Professionalism

Siva · 23 October 2021

★★★★★ 5/5

Google

We have worked with Cray & Norton on numerous occasions. They are an asset to the local area being a family run business. They are very professional, caring, with hands on staff and are a pleasure to work with.

Hubbard · 23 August 2024

★★★★★ 5/5

Google

Such a well experienced and professional estate agent and very helpful team. A big thank you to Cray and Norton's team, in particular, Andrea, Lucas and Archie. The team was very responsive to any issue I had during my tenancy.

Hend · 24 July 2024

★★★★★ 5/5

Trustpilot

Friendly and helpful family run agents

Friendly and helpful family run agents. Cray and Norton have managed a rental for over 5 years for us and run the sale of the property with efficiency and professionalism

Mrs · 18 December 2025

★★★★★ 1/5

Google

We decided within the two week period at the start of the contract to change from sole agent to multi-agent (as is our right) because we weren’t entirely convinced Cray and Norton could sell our property due to their admitted lack of people interested in our property *seriously they admitted this, they took on our property without having any interested parties in there database* and we were met with aggressive and manipulative tactics designed to intimidate us into remaining on sole agent contract. We remained adamant that we wanted multi-agent, so we were given an ultimatum: pay £300 for the separate marketing contract and leave or remain in the sole agent contract. This, they claim, was due to them “not wanting to work along side our other chosen agent”, stating that they’d had difficulty dealing with them in the past (personally I believe their egos were dented from previously being out-performed and feared the other agent would be able to sell our property first and therefore out performing them yet again). Should you choose to try Cray & Norton you may well have a trouble free dealing with them, and good luck to you, but this experience taught me that there are still estate agents out there who believe they are doing you a favour and you owe them extra for it. The director I met was an arrogant, dismissive and rude individual who thought the best way to communicate was to shout and try to talk over me, claim a moral high ground over their competitor yet stood there bad mouthing them and breaching the data protection act by showing me a copy of a private email that was sent to him by a “customer who’d previously dared to leave for their competitor only to return”. Honestly, it was a pathetic and embarrassing display from someone who tried to champion his company’s professionalism whilst demonstrating none. We paid the £300 for the marketing costs and feel a weight lifted... we may be £300 short but they are down 1.5% commission (about £3000). A truely pathetic experience, my advice is do you homework and you’ll see there are several better agents in the addiscombe area, I can almost guarantee higher levels of customer focus and you may well find one who actually has buyers in their database who might be interested in your property. BE WARNED! YOUR PRIVATE COMMUNICATION MAY BE USE IN EVIDENCE AGAINST OTHER AGENTS!

Martin · 24 October 2019

★★★★★ 5/5

Google

We have recently sold our property through Cray & Norton and could not recommend them enough. Despite not being local agents (our property was in South Croydon) they found excellent buyers for us within 3 weeks of going to market. Everyone I dealt with in the office was an absolute pleasure to deal with, undoubtedly to do with them being a tight knit team who work well together and are all motivated to see the business thrive. Thank you!

Claire · 24 October 2019

★★★★★ 5/5

Yell

Review of rental

Hello, I let my property with Cray&Norton and am very happy with the service. Marcel is fantastic and would recommend highly - very knowledgeable

JimB-738 · 15 June 2024

★★★★★ 5/5

Google

Cray and Norton are a strange thing amongst Estate Agents. They do what they say they will! We started marketing our house in February with one agency. No significant action by June. We changed to another agency that had a record of sales; only to wait for five months to receive an offer £60k below their original valuation. Darren Cray at Cray and Norton spoke to us and said that he could sell at a better price quickly. Actually, he pretty much achieved a firm offer at the price he valued at within six days. We are only sorry we didn't instruct him in the first place, as we feel sure he could have done even better for us. All credit to him and his team.

Ian · 24 October 2018

★★★★★ 5/5

Trustpilot

Quick and Responsive Agents

Darren, managed my purchase. He was very patient and helpful throughout. He also helped me find solicitors and surveyors. As a first time buyer it has been a very smooth process. Thanks

Rochelle · 7 October 2024

★★★★★ 5/5

Google

I recently sold a property on behalf of my disabled sister who had moved away from the area and into a care home. Living far from Croydon myself and also being relatively unfamiliar with the property itself, I was heavily dependent on C & N's Marcel to assist with all kinds of issues outside the core "agent's remit". I found him unfailingly helpful and effective and it is no exaggeration to say that this sale might never have happened without his input! Unhesitating recommendation.

Patrick · 24 October 2017

★★★★★ 5/5

Google

Excellent service with good communication skills

Sultan · 25 August 2025

★★★★★ 5/5

Yell

Transparent Agent

I brought a house through Cray and Norton and their transparency was refreshing, you don’t see that much! The gents in the office were always friendly and up for a laugh, really made the whole experience a breeze

BradleyC-132 · 15 June 2024

★★★★★ 5/5

Google

A special thanks to Cray and Norton for an extremely professional service in the recent sale of my property in Edward road. I found them friendly, concise, totally approachable and offer a flawless service from start to finish. Thank you Cray and Norton a credit to the local community.

Paul · 23 October 2023

★★★★★ 2/5

Google

I don't think it shows care nor interest for your potential tenant if you book several viewings for the same time, which is what was done to our booking, and show no sympathy for the awkwardness everybody felt during it. Also, consider not using pictures from 2012 when advertising a flat in 2016. On top of the poor handling of our viewing they would charge over £500 on fees if the process went further, which it won't as I wouldn't even rent a cupboard from them.

Frederico · 24 October 2016

★★★★★ 5/5

Google

Extremely polite and efficient staff . I love the fact they very attentive to customers. Would recommend to anyone looking to let or sell . A cut above the rest . Thanks guys

John · 23 August 2024

★★★★★ 5/5

Google

Selling a house can be extremely stressful for the first time, cray & norton are very helpful and will talk you through every step of buying or selling a house with them, They are always willing to talk you through any concerns that you might have and make the hole process a lot more simply and Easy to understand.

Steve · 23 October 2022

★★★★★ 5/5

Google

I’m incredibly pleased with the service I received from Cray & Norton Estate Agents for my first home purchase. Home buying process can be daunting, but their entire team was fantastic every step of the way. Special, thanks to Mr Darren and Mr Archie. Samadhi Punchibandage

Samadhi · 23 October 2023

★★★★★ 5/5

Trustpilot

Addiscombes Best

Family run estate agents.brilliant from start to finish.everyone in the office is involved,so whenever you need answers you get them straight away.couldn’t recommend them highly enough.

Kevin · 25 October 2024

★★★★★ 5/5

Google

I have sold 2 properties through Cray & Norton and each time it has been quick and we got the asking price! They keep you informed every step of the way and made the whole process stress free. Will definitely be using their services again.

Sharon · 23 October 2023

★★★★★ 5/5

Google

Cray & Norton are a breath of fresh air in world of Estate Agents. After some very disappointing experiences it was so refreshing to deal with a down to earth, no nonsense, genuine company with a refreshing focus on customer service. They listen properly and act with integrity. I would have no hesitation in recommending them or using them again. Cray & Norton are well worth each of the 5 stars I have awarded.

Rob · 24 October 2018

★★★★★ 5/5

Trustpilot

Really pleased with the service…

Really pleased with the service received from Marcel and Archie in selling a property & wouldn’t hesitate to recommend.

Steven · 15 January 2025

★★★★★ 5/5

Trustpilot

Full service which went the extra mile

Full service which went the extra mile. Expert advice of the area and helpful guidance. Also a very friendly team. No question is too much trouble. I would recommend using Cray and Norton.

Wendy · 21 May 2024