Trusted Agent profile · Croydon
Verified
★★★★★
412 reviews across 4 platforms
323 Lower Addiscombe Road, Croydon, CR0 6RF
Cray and Norton Estate Agents's office in Croydon, at 323 Lower Addiscombe Road, is rated 4.8 out of 5 across 412 reviews on four platforms, including 330 Google reviews rated 4.7. It won Gold in The Trusted Agent 2026 awards.
330
Reviews on Google
This office
12
Reviews on Facebook
This office
10
Reviews on Yell
This office
60
Reviews on Trustpilot
This office
The Trusted Agent 2026 results for Cray and Norton Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Croydon office, from every platform, shown as written. First names only.
5/5
GoogleCray and Norton were amazing throughout our sale and purchase and we would highly recommend their services. They communicated with the entire chain involved and when things became difficult it was so reassuring to know we had an agency we …
Hi Asher, thanks for taking the time to write such a lovely review. We hope you and your family are happy in your new home 😊🏡 …
5/5
GoogleI had the pleasure of working with Jessica Powell, she was very professional, proactive and made the process very easy! Communication was amazing even when speaking to her colleagues they were polite …
Thanks Carina, it’s always nice to get good feedback, especially in regards to our staff 🏡 …
2/5
GoogleI don't think it shows care nor interest for your potential tenant if you book several viewings for the same time, which is what was done to our booking, and show no sympathy for the awkwardness everybody felt during it. Also, consider not …
Can you please contact me directly to try and resolve this matter darren@crayandnorton.co.uk
5/5
GoogleDuring my tennancy for one of the rented properties held by this branch i felt looked after. Any issues were solved quickly and in a friendly manor. The team have gone above and beyond to help us out the whole way. …
Hi Jon thanks for taking the time to write us a nice review and thanks for being a great tenant 👍🏻🏡 …
5/5
GoogleI just bought a house in Addiscombe with Cray& Norton . I have been looking for 3 months with other agency and there was been so much mis communication ,confusion at last I wasted time .. …
Thanks Kalaa 👍🏡 …
5/5
GoogleWe used Cray & Norton for the sale of our family home and the service exceptional .
Thanks Steve, it was a pleasure working for you 🏡 …
5/5
GoogleSold with Cray & Norton twice now and each time we have had full asking price within a week of putting on the market. Staff keep you informed of progress and were helpful through the whole process. Highly recommend them!
Thanks for taking the time to write such a nice review 😊🏡 …
5/5
GoogleThe new system takes the guesswork out of whether our tenant has paid on time, so reassuring.
Thanks Malcolm 🏡 …
5/5
GoogleWe have just moved house and found our property through Cray&Norton. A wonderful team always there to help and assist I would highly recommend anyone looking to move property to check them out. Couldn’t be happier :)
Thanks Richard it is always nice to get good feedback, enjoy your new home 😊🏡 …
5/5
GoogleWe sold our house successfully through Cray and Norton before Christmas which enabled us to purchase a fantastic home. We had excellent customer focussed care throughout and a calm and professional approach which helped significantly. We would highly recommend. 😊 …
Thanks for your lovely review ❤️🏡 …
5/5
GoogleI had the pleasure of working with Harry, it was by far the most responsive and comfortable feeling meeting with him and overall the best experience I have had anywhere.
Thanks Jayden and we really appreciate the nice review 🏡 …
5/5
GoogleSuper helpful, knowledgeable and friendly team
5/5
TrustpilotCustomer friendly
No words Cray and Norton knows to read the mind of customer . Well behaviour and customer friendly . Very special thank you to Mr Lucas.
5/5
GoogleGreat service, very professional would definitely recommend👍🏻 …
Thanks for the review and for giving us your business 🏡 …
5/5
GoogleCray and Norton brought diligence and tenacity to a tricky sale and achieved a successful sale at a good price. Reccomended.
Thanks Stuart, we appreciate you taking the time to write us a nice review.
5/5
TrustpilotGreat level of professionalism…
Great level of professionalism delivering a warm approach whilst guiding you through a buying or renting process. Highly recommended genuine team of Estate Agents (Marcel, Andrea, Lucas, Archie) Hands down the Best option in and around the Croydon area.
5/5
GoogleReally happy with how my property was sold through Cray&Norton. Couldn’t ask for better advice and strategies to sell my property. Me and my partner would recommend this agent to anyone, advertising and everything was brilliant
Thanks for taking the time to write us a review and so pleased you were happy with our service. Thanks so much for your business👍🏻🏡 …
1/5
GoogleWorst experience,Worst Letting agency in London . After vacating their home they took all your deposit amount as a maintenance charge . Don’t waste your money to these worst place. They took our £2015 pound(My full deposit amount)for …
5/5
TrustpilotVery good service
They help us to our house dream, come true👍🏼
This is when i really love my job, i am so happy that we found you your dream property. The Cray & Norton team wish you all the happiness in your new home.
5/5
GoogleUnreliable buyers made selling our house extra difficult but these agents stayed calm and diligent from beginning to end. I cannot fault their diplomacy and reliability.
Thanks Andrew and we really appreciate you taking the time to write us a nice review 🏡 …
1/5
GoogleI'm quite disappointed how I've been treated by this estate agent after agreement of house prices and leave holding deposit they increase house rent money and they didn't give holding fee money on time shameful business.
Dear Saroj, can you please contact me directly so we can try to resolve this darren@crayandnorton.co.uk
5/5
GoogleExcellent service from start too finish , took away all the stress of relocating Special thanks too Jessica for the great communication Would thoroughly recommend.
Thanks for your nice review and positive feedback on our staff 🏡 …
5/5
GoogleGreat service, great communication and an amazing team.
Thanks Christian, it’s been a pleasure working for you 🏡 …
5/5
GoogleFirst class service from a lovely, friendly team
Thanks Sam 🏡 …
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Cray and Norton Estate Agents, Croydon won Gold.
