5/5
GoogleReally friendly and helpful staff.
Trusted Agent profile · Croydon
Big Yellow Self Storage Co Ltd Croydon reviews
★★★★★
522 reviews across 1 platform
202 - 216 Thornton Road, Croydon, CR0 3EU
Part of Big Yellow Self Storage Co Ltd, see every office.
Big Yellow Self Storage Co Ltd's office in Croydon, at 202 - 216 Thornton Road, is rated 4.7 out of 5 across 522 reviews on 1 platform, including 522 Google reviews rated 4.7.
Reviews
Every review we hold for the Croydon office, from every platform, shown as written. First names only.
Google5/5
GoogleFriendly and professional staff, a great range of storage options and I couldn't be happier!
5/5
GoogleBrilliant experience at big yellow Joy and ata went above and beyond to deal with my request brilliant staff brilliant place
5/5
GoogleReceived Excellent customer service from Tom at Big Yellow Storage in Croydon, it exceeded all my expectations. The staff are friendly and prices are reasonable.
4/5
GoogleGood staff and clean
5/5
GoogleAmazing customer service 5star
5/5
GoogleA great experience. Professional and friendly service and offered us exactly what we needed
5/5
GoogleGreat service from Netta and Francesca in Croydon really friendly and bubbly actually cheered me up. Would definitely recommend Big Yellow to others. Thank you ladies!
3/5
GoogleThings are well secure in here but i find the prices over the top for a bit of storage
1/5
GoogleThe staff have been great and really helpful... but a leak in the roof of our unit has damaged our furniture due to flooding. Check your unit!!
4/5
GoogleRating only, no written review.
Agent replied · 14 April 2026
Hi Richard. Thank you so much for the stars. They are much appreciated and we'll share these with the store team.
4/5
GoogleGood sized storage rooms at affordable prices. There are different sizes for all needs. There are also premium packages and economy packages to cater for all.
5/5
GoogleExcellent experience, and great staff, I was assisted by a lady called Netta and her college Ryan both were very polite and helpful. Thanks
5/5
GoogleGreat storage place. Friendly and pro-active staff. Great management. I use this storage facility for my work and it's always been reliable and clean.
4/5
GoogleThe price has gone up a lot since a year ago
5/5
GoogleGreat staff, polite, professional & helpful. Well run place, exceptionally clean.
3/5
GoogleRating only, no written review.
Agent replied · 14 April 2026
We appreciate the review, Bashir. We didn't meet expectations and we'd like to apologise. If you have any feedback on what we could do better next time, give us a call on 020 8665 0707. Thank you.
5/5
GoogleRating only, no written review.
Agent replied · 14 April 2026
Thanks for such a good star rating. The team will be happy to see this.
5/5
GoogleExcellent service
Agent replied · 14 April 2026
Thank you. We’re so pleased to know you've had a 5-star experience with us. We’ll keep working hard to maintain that consistency for you.
5/5
GoogleRating only, no written review.
Agent replied · 14 April 2026
Thanks for the review, Besmir.
5/5
GoogleTom Roodenburgh helped me check in yesterday. He was extremely professional and helpful. Great service.
5/5
GoogleWent there for same day storage. got it in 20 min (including a view of the facilities beforehand), Just brilliant stuff
5/5
GoogleAll staff members are helpful, knowledgeable and approachable. Excellent customer service and friendly. Nick the manager is an excellent approachable man.
5/5
GoogleRating only, no written review.
Agent replied · 14 April 2026
Hi Mathieu. We value every piece of feedback, good or bad. So thanks for dropping us those stars, sounds like you had a great experience.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
