Barnard Marcus Lettings Croydon reviews

★★★★★ 1/5

Trustpilot

Unprofessional and misleading

The sales negotiator in the Clapham office was, in my experience, highly unprofessional and misleading regarding key property information. We were told inaccurate information about the service charge during the sales process, and when documentary evidence later contradicted what had been represented, there was no meaningful acknowledgement or accountability. This seriously undermined trust in the accuracy of the listing and the information provided. Buyers should independently verify all details and not rely solely on representations made during the sales process.

Customer · 24 May 2026

★★★★★ 2/5

Trustpilot

Terrible

The Putney branch as good as allowed our house purchase to fall through after the sellers’ chain collapsed. They completely took advantage of us being chain-free and assumed we would sit silently and wait for things to happen. Zero communication and absolutely no pro-activity. When we eventually found somewhere new and emailed formally pulling out, asking to pass a nice message on to the sellers wishing them luck, we received no response and had to chase for an acknowledgment. An agent at another company winced when we said we were buying through Barnard Marcus, which tells you all you need to know. Never using again.

Cecilia · 20 May 2026

★★★★★ 1/5

Trustpilot

Avoid selling with them AT ALL COST

Avoid selling with them AT ALL COST. Totally incompetent and borderline dishonest. Their contract length is 50% longer than other agencies. Their effort and performance was abismal. 5 viewings in 3 months, no additional viewings when we lowered cost to be very competitive on the market. Unwilling to do dual agency Unwilling to release us from a contract they are inactive on

Louis · 14 September 2026

★★★★★ 5/5

Google

I’d like to say thank you to Barnard Marcus for helping us with purchasing a new property, they’ve helped us from the start right the way up until the completion date. Would like to say a thank you to Charlotte Williams as she’s been very accommodating and helpful and without this it could have been very stressful. Thanks for all your help.

J · 29 May 2024

★★★★★ 5/5

Google

My experience is being very good, Giorgia is taking care of me and from the first moment I give it a score of 10, I have a totally personalized attention, it is very involved and the truth meets my expectations, I recommend that if you are looking for a property in Croydon contact her, it is very professional, I recommend it.

M · 29 May 2024

★★★★★ 1/5

Trustpilot

Atrocious service took 13 days to be fixed

13 days of a continuous leakage into my rental property causing my tenants unnecessary distress. Numerous calls to this agent requesting they get the issue sorted out fell on deaf ears. Never have I dealt with such obnoxious behaviour from a team head. The fire brigade had to be called twice as the tenants were totally uncooperative and the agent useless. The leak has actually continued into the property on the ground floor!!

GILLIAN · 19 June 2026

★★★★★ 1/5

Trustpilot

Barnard Marcus Tried to Bully Me Out of My Tenancy!

If you are thinking of renting through Barnard Marcus, read this review very carefully. Everything in this review is 100% factual. Nothing is exaggerated or made up. I still have all of the written communication, emails and messages to support everything I am saying. I work in education and have done for over 10 years. I am also self-employed, I run my own business, and I have employees. I am not someone who can be confused, downplayed or bullied into accepting nonsense. Before moving into the apartment, I was told that because I was self-employed I would need to pay six months’ rent upfront, and after those six months I would move onto monthly payments. When the first agreement came through, it was wrong. It effectively required me to pay six months upfront twice, which was not what had been discussed. I pointed this out and was told to sign it anyway because an addendum would be issued afterwards to correct it. When the first addendum eventually arrived, it came late and then tried to limit the tenancy to six months, which I refused to accept because that was not the agreement. I then had to escalate matters through the complaints department and go back and forth with the area manager just to get a second addendum issued. That second addendum was signed months after I had moved in, and I signed it without being told that the landlord was apparently planning to either sell the property, move back in, or otherwise get me out. Had I known that, I would never have signed it. After six months, I was then served with a Section 21 notice, and they tried to rely on the break clause in the original tenancy agreement to get me out, even though I had signed for a one-year tenancy and had every intention of staying. It became very clear to me that the plan was always to get me out after six months. What followed was months of stress, back and forth, gaslighting, deflection and excuse-making. I went back and forth with the area manager for months. He repeatedly tried to school me on what the law was, tried to insinuate that I did not know what I was talking about, and tried to throw every possible legal loophole at me to justify getting me out of the apartment. But in the end, I won. I fought for myself, relied on the written record, and forced them to rescind the Section 21 because they knew they could not bully me the way they had clearly expected to. What also helped was the fact that the second addendum did not have an end tenancy date, which completely undermined the position they were trying to take. Throughout all of this, Barnard Marcus never advocated on my behalf once. Not once. They were a completely useless third party. Whenever there were problems in the apartment, whenever there were repairs that needed doing, whenever there were issues that needed to be resolved, I had to advocate for myself the entire time. They did not protect me, they did not support me, and they did not act professionally. All they did was gaslight, deflect, make excuses, and avoid accountability. It has now been several months since I moved out of the property, but I am posting this review now to hold this company accountable for how they treated me. I eventually moved out a couple of weeks before the one-year term ended, but the amount of stress, time and energy that this company caused was unbelievable. I have been renting for over a decade and I have never dealt with anything like this in my life. My advice is very simple: DO NOT RENT THROUGH A THIRD-PARTY COMPANY. If you are in a position where you need to rent, go directly to a private landlord. Do not go through an agency, especially an agency like Barnard Marcus. This review is public for a reason. This company should be held accountable for the way it treats tenants. And if Barnard Marcus wants to dispute any part of what I have written, they are welcome to do so, because I still have all of the written evidence.

Dexter · 18 April 2026

★★★★★ 5/5

Google

Great experience buying my first property through Barnard Marcus. Aaliyah was very helpful, efficient and professional during the whole process. Cheers!

Christian · 11 October 2025

★★★★★ 5/5

Trustpilot

The team at Barnard Marcus (Surbiton) were fabulous!

The team at Barnard Marcus (Surbiton) were fabulous to deal with. They fully appreciated the sensitivity of selling a house via probate, following two tragic deaths, and kept their finger on the pulse at all times. They were calming and reassuring when things seemed to be going wrong, and always on my side. One word though - DO NOT USE their recommended solicitors, Taylor Rose. Utterly hopeless!

Carolyn · 13 July 2026

★★★★★ 1/5

Trustpilot

Disappointing Service and Lack of Accountability - Avoid at all cost

(2-April-2026 update) I am very disappointed with the way Barnard Marcus has handled my deposit return. Despite repeatedly following up, they continue to respond with vague messages like “I am still currently liaising with your former landlord in regards to what they may potentially be looking to claim for to deduct from your deposit.” This has been going on for far too long, and it feels completely unprofessional. The checkout inventory report clearly stated there were no damages and I have hired professional end of tenancy cleaning, so there is no reason for the landlord to spend days “looking for” deductions. The agency should be enforcing a clear deadline for the landlord, not helping them delay payment. I expected transparent and timely communication, but instead, I have experienced avoidable delays and poor accountability. Very disappointing service. ------------------------------------------------------------------------------ To future tenants, I wish you good luck and all the best coz you really needed it. People here just don't give a sh*t and don't care about delivering what they have promised. 1. I was only given the tenancy agreement 3 days before the tenancy start date, as I have mentioned multiple times that I need time to read the agreement and make payment and plan ahead for my moving, they only serve the landlord as the landlord is given a template and rights to modify any leasing terms 2 weeks ago, but I only got 3 days. And they insist that I need to start paying bills on the tenancy start day and not willing to postpone it even it is their fault to not send me the agreement earlier. Without any confirmation how am I suppose to make plans in moving? 2. They will not share the landlord's contact and saying I can contact them whenever I need help. However, whenever I needed them to ask landlord for confirmation, eg if it is ok to replace the traditional meter with smart meter, they will never help you and no reply. I tried to call and email, no response. Also I tried to ask them to confirm with landlord if water bill is also included, as the rent only stated hot water included. I tried to call Thames Water and got the reply is I cannot set up an account with them as the whole building was under 1 business account. I addressed this issue to Barnard Marcus Covent Garden and would would like to seek for a confirmation that I do not need to pay for water. What I got was, if you contacted Thames Water then I should take their advice. Come on! I need confirmation from you! not from Thames Water! There are many more little things that shows how irresponsible they are to Tenants, I hope this review can help anyone who is considering to rent from them. **When it comes to fixture maintenance, Hollie from the property maintenance team however did a great job, she replied my emails and follow up on the issues. I really appreciated her prompt response. PS. I will keep updating my frustrated experiences that I encounter with them.

Vicky · 2 April 2026

★★★★★ 1/5

Trustpilot

awful experiences aytime with them

Don`t even pass trough by this company. awful as they can`t communicate. they keep offering you mortgatge adviser but they can`t sell a property. anytime i book viewing with barnard marcus i view the property you can1t keep in touch with one person. they even dont talke your offer properly, your position also missing from the form. you keep calling them but there is no clear answers.. they are there to just spend some time and get their sallary thats it..

Umut · 26 March 2026

★★★★★ 5/5

Trustpilot

Thank you the Barnard Marcus Tottenham team!

I would like to thank the team at Barnard Marcus Tottenham for all their help in selling my home. From meeting Cameron at the initial viewing I was always treated with the utmost professionalism and always felt he had my interests at heart. He was always there with good advice and encouragement in what is a daunting process. A big thank you too to Ogo, who was always so positive, patient and friendly when we spoke and to Andreas for showing my flat to prospective sellers with such good humour. They were all on the case, keeping me informed and getting back to me promptly when I needed to be in touch. A very professional, friendly team I can recommend highly.

Customer · 25 March 2026

★★★★★ 5/5

Trustpilot

The marvellous Ea

Ella was wonderful. She’s professional and charming. Knowledgeable and helpful. I woukd certainly recommend her.

Ian · 27 July 2026

★★★★★ 1/5

Trustpilot

Beware of Vince from Morden!

Beware of Vince from Morden!! Vince was amazing for the first 2 months but then turned absolute criminal and has caused us nothing but problems and now holding us ransom by not passing on our rent money for the last 2 months!!! On top of this they found us the worst tenant ever and every month keep charging ridiculous fees - everything has been an absolute disaster, do not go near this bunch and manage your property yourself!! 95% of these good reviews are fake.

Craig · 8 October 2024

★★★★★ 5/5

Google

Really professional and worked hard to get our sale over the line. We went to them after giving up on another local agent.

Martin · 13 September 2026

★★★★★ 3/5

Trustpilot

Flexible but mixed review

Our experience with Barnard Marcus was mixed. Going to the viewings and liaising with the estate agents was fantastic, particularly the Redhill branch, Peter and Gareth. They were super helpful and flexible in supporting us with our first time purchase. However, once we confirmed our offer and got further through the process, we were handed to a senior sales progressor from the New Malden branch who was rude and condescending, trying to pressurise us as first time buyers to expedite her sale. She called us extremely nervous and naive, informing us that we should ignore the results of our home buyers survey as we are holding up exchange, although we only had one simple request to check the boiler. Overall, we would have given 5 stars if we didn’t have these conversations with this individual. We had a good experience and now have the keys to our home.

Mollie · 13 March 2026

★★★★★ 5/5

Google

I would definitely recommend. Joe Olang was super helpful, he had great knowledge of the area, near by parks, route to the station, etc. Efficient and effective service, the communication was great! We were kept well informed throughout our apartment search journey, he really helped us find the perfect place. Great attitudes all round, thank you Joe!

Francine · 30 March 2024

★★★★★ 5/5

Google

Thank you so much to Fintan for all your help. You made our first move so smooth and easy and much better than other experiences we’ve had so far.

Juma · 18 May 2025

★★★★★ 1/5

Trustpilot

Barnard Marcus is an awful company

Barnard Marcus is an awful company, treating customers as they please. They may start ignoring you, not responding to calls and emails, never fulfil their promises and delay the return of your deposit. Lack of their internal communication between Sutton and Leighton Buzzard branches are laughable. One branch tells you one thing, another branch something else. They can't even make an effort by talking to each other. Avoid at all cost.

Dmitriy · 4 May 2026

★★★★★ 5/5

Trustpilot

Tenacious and thorough. Batting hard for clients

We had a pretty torrid time trying to sell our property when the tenants refuse to leave and damaged the house. Bernard Marcus stayed on the case and remained incredibly patient with the sales process and even after a price was agreed Kelly within that office in Ealing tenaciously contacted all constituent parties almost on the daily basis to speed up an otherwise excessively long process. They absolutely earned their fee and I was delighted to have them in our corner during a drawn out sales process which was no fault of ours or Barnard Marcus.

Jblynam · 13 February 2026

★★★★★ 5/5

Google

Leon Di Giovannni, has been very helpful to my husband and I and we are happy to tell more people about your outstanding performance and customer care relationship.

Adebimpe · 11 July 2026

★★★★★ 5/5

Google

Just completed on a flat in Croydon, all very smooth. Thanks to Jed Peerless who showed us around various properties, swiftly provided answers to all of our questions and when we decided what we wanted facilitated the bidding and arrangements for solicitors, lawyers, etc. Would highly recommend his handling of the entire process. James

Doug · 29 February 2024

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS!!!

Paid company full management fees - failed to ask tenant to sign new contract, failed to notify us as Landlord. Tenant left early - huge amount of property damage. Barnard Marcus got all the quotes for remedial works and then failed to present to Ombudsman. Consequently we lost deposit and had to bear loss of rental income and all damage. Totally awful unprofessional deceitful company - AVOID AT ALL COSTS!!!!

Lorna · 13 April 2026

★★★★★ 5/5

Trustpilot

Excellent Service

Ilina Staneva was exceptional, swift and most efficient. She accelerated the process and explained everything. She made the experience enjoyable and easy for us all. I would highly recommend her!

Anonymous · 28 January 2026