Trusted Agent profile · Croydon
★★★★★
668 reviews across 2 platforms
17 Selsdon Road, Croydon, CR2 6PY
Barnard Marcus Lettings's office in Croydon, at 17 Selsdon Road, is rated 3.0 out of 5 across 668 reviews on two platforms, including 180 Google reviews rated 4.4.
Tell us what you need and we'll put you in touch. Barnard Marcus Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Croydon.
Every review we hold for the Croydon office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat service at Ealing Branch
Everyone in the Ealing branch was extremely helpful and friendly especially Noah, who showed us many different properties and worked hard to find the properties that were of most interest to us. Even though we didn't go ahead with one of their properties I would recommend him to anyone and want to thank him for his hard work and kindness. 5/5 Service
5/5
GoogleI have had an excellent experience with Barnard Marcus. The agency in south Croydon is really good in their services. The lettings negotiator charlie helped us throughout the process. He’s a great person, with great communication, kept up updated with everything. Got us moved into our first home within a few weeks. Very very happy with how much he done for us.
Thank you for your great review! We are so glad to hear that Charlie and our team at Barnard Marcus in south Croydon provided excellent service and helped you find your first home. We strive to make the process as smooth and stress-free as possible. Enjoy your new home! Kind regards, Lucy, Customer Relations.
5/5
GoogleGreat experience selling with Barnard Marcus (south croydon), Aaliyah was amazing and made the whole experience as smooth as possible.
Thank you for your kind words! It was our pleasure to have Aaliyah assist you in selling your property. We're thrilled to hear that she made the process smooth and enjoyable for you. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleA huge thank you to Scot, Pasquele, and Charlotte! Their expertise and efficiency, combined with their excellent communication, were instrumental in helping us purchase our house before the stamp duty deadline. We are incredibly grateful for their hard work and dedication.
Thank you for your terrific 5* review and for your complimentary comments. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe are completing on the sale of our house today and I want to thank the Barnard Marcus team in South Croydon for providing an excellent service. I want to extend a special thank you to Jed Peerless who deserves a lot of credit for the successful completion of the sale of our house. He communicated regularly with both solicitors and the buyers, provided regular updates and clear, concise and accurate information and he showed great energy and commitment. It is also worth mentioning Charlotte, a very helpful, polite and cheerful person. Thank you South Croydon team. Good luck for the future
Fantastic to see another 5* review for our local team and read your wonderful comments! I shall make sure the local team are made aware. Best wishes, Scott @ Customer Care.
1/5
TrustpilotVery disappointing customer service
Very disappointing customer service. I called as a genuine prospective buyer interested in one of their auction properties and spoke with Jesse. I explained that I was new to the auction process and had several questions about the property, including whether I could speak with the auctioneer or someone actually handling the lot. Unfortunately, the conversation felt extremely dismissive and uninterested. Rather than trying to help, answer my questions, or direct me to someone who could, I was left feeling as though my enquiry was an inconvenience. When someone is considering making such a significant financial commitment, particularly through an auction, I would expect professional, helpful and welcoming customer service. First-time auction buyers should be guided towards the appropriate person, not made to feel uncomfortable for asking questions. A very disappointing first impression.
5/5
GoogleCharlotte from Barnard Marcus, South Croydon worked tirelessly to ensure that we successfully managed to secure our dream property through regular communication between the vendor and ourselves and through frequent touch bases to ensure that the line of communication did not go cold. A couple of times, we nearly lost the property and Charlotte reassured the vendor that we were doing everything in our power to ensure that the chain did not break and that we were serious buyers. It is really important that the communication between both parties when handling a challenging process is streamlined otherwise there is a risk that the transaction may not go through. This is the second time that we have used Barnard Marcus, South Croydon and I have always found them to be efficient and effective. Thank you for believing in us and having patience throughout the entire process despite being rocky at times.
Wow, thank you so much for sharing your experience Charlotte! We're thrilled to hear about the dedication and hard work our team at Barnard Marcus, South Croydon provided to help make your dream of securing your property a reality. We pride ourselves on effective communication and it's wonderful to see it led to a successful transaction. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleI was recently looking for a property to rent and the lettings team was so helpful especially Keeva and Jordan. Thank you so much.
Thank you for your review! We are thrilled that our lettings team, especially Keeva and Jordan, were able to assist you in finding a property to rent. Your satisfaction is our top priority. Kind regards, Lucy, Customer Feedback and Support Team.
4/5
GoogleThe experience of selling my house with Barnard Marcus in South Croydon was a very long process. Through no fault of the team I had 2 buyers pull out at the point of exchange but when that happened there was a great effort to get viewers back in straight away. I think selling my house involved almost ever member of the team! However, success was achieved in the end. Many thanks.
Thank you for your lovely review Jayne. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe recently rented a property with Barnard Marcus, which we are greatly impressed with. Zuzanna and Jordan were both wonderful agents who helped us every step of the way! They were completely understanding when we made small errors on the reference forms and helped me correct this with ease. They were just fantastic, had plenty of time for me and truly made a moving process that is usually a nightmare, something to look forward to. Thank you so much Zuzanna and Jordan!
Amber Fanning thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
1/5
GoogleAvoid avoid avoid. The worst estate agents and company that I have ever had to deal with. Please do not put yourself through the same stress as us. Rude and incompetent, from the branch all the way to head office.
Thank you for bringing this to our attention. If you could email us at complianceresidential@sequencehome.co.uk with more information we’d be glad to investigate further.
2/5
TrustpilotMy review
I thank Rodrigo Varela in Barnard Marcus Kennington for his professional attitude, his help and assistance. I find the process of find in a flat to rent in London terribly difficult; Rodrigo helped a lot. Thank you
5/5
GoogleFintan was fantastic. He displayed real tenacity in ensuring that I found the right property to suit my needs. He also worked well with the landlord to fulfill the requests that I had so that I could move into the property within the tight deadline that I had. If you need a reliable, talented, hardworking and friendly, estate agent, then he is the one for you.
Many thanks for your outstanding 5* review and your generous comments Bridget. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotBarnard Marcus Battersea
I have worked with Andrea at Barnard Marcus Battersea to sell a flat in Wadsworth late 2024 and 2025. All through the sales process I found Andrea to be knowledgeable and supportive . She offered advice on areas where improvement would increase the chances of a successful sale. She also advised on work that would not get a return in terms of increased buyer interest or monetary value.
5/5
GoogleWorked with agent Leon to secure a flat in Selsdon road south Croydon his response was very swift and he has good communication with clients. Thumbs up to that. Thank you Bernard Macus for making my relocation a smooth transition
"Thank you for your kind words, we are thrilled to hear our agent Leon provided excellent service. Our team is dedicated to making your relocation seamless and we appreciate your trust in our services. Thank you for choosing us and welcome to your new flat in Selsdon Road, South Croydon!" #HappyClients #SmoothTransition Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI had the pleasure of working with Aaliyah Houston during the sale of my property in South Croydon. The buyer's solicitor was particularly challenging to work with and Aaliyah's calm, proactive oversight was critical to this reaching completion. Aaliyah demonstrated patience, good humour and excellent communication throughout. I would highly recommend her and the rest of the Barnard Marcus team in South Croydon.
Thank you so much for your kind words! We are thrilled to hear that Aaliyah provided you with exceptional service during your property sale. We pride ourselves on our team's patience and communication skills, and we're glad that they were able to navigate a challenging situation to ensure a successful outcome. Thanks for recommending us! Best wishes, Lucy, Customer Feedback and Support Team.
1/5
GoogleThis branch has poor communication skills and they don't take pride in customer service. The only time they are kissing up to you is the minute you are putting down a deposit so they can get commision or some kind of bonus i bet. First off Jordan is so unprofessional its a joke. The landlord decided not to rent to me and my husband and when we requested our holding deposit back. Jordan told us it was being processed but we did not receive it for another month with much ringing and emailing the branch. Seriously do not work with this branch to rent a home because they seem like they do not have the customers best interest at heart. I feel like they will lie about property information to gain a financial advantage for themselves. Really upset with this experience.
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at complianceresidential@sequencehome.co.uk Kind regards, Lucy, Customer Relations.
1/5
TrustpilotMisstated the law
Misstated the law, then tried to charge me for their mistake Barnard Marcus told me the Renters’ Rights Act 2025 imposed a blanket two month notice period on my tenancy, overriding the one month notice period already written into my contract, and that I therefore owed an extra month’s rent. This is simply wrong. The Act’s transitional provisions preserve a shorter notice period already agreed in an existing tenancy agreement; the two month figure is only the statutory minimum for tenancies created after the Act. This is confirmed by a parliamentary written answer (Matthew Pennycook MP) and by the NRLA’s own published guidance, both freely available to anyone who bothered to check before threatening a tenant with unwarranted charges. I raised this directly, in writing, with sources attached. Barnard Marcus did not correct themselves. They repeated the same incorrect position more than once, despite having been shown the actual legal basis for my notice period. At no point did they act as an advocate for me as their client’s tenant, or even as a neutral intermediary. I had to research the law myself, draft the correspondence myself, and hold my ground myself, while they added stress and manufactured a financial dispute that had no basis in law. If you are a tenant dealing with this agency, do not take what they tell you about your legal position at face value. Get it in writing, check it against the actual legislation, and be prepared to correct them yourself, because they will not do it for you. Their internal complaints team is just as useless. Estate agents to be beware of: Ella Hatton, Francesca Groome, Francesca Lewis, Zameer Rahman, Aaron Potter.
5/5
TrustpilotGreat experience
I recently rented a property through Barnard Marcus Ealing branch and the experience was so smooth and efficient. The letting agent Fabian was so helpful and professional and made me feel at ease at all times. Would like to give a huge thanks to Fabian for assisting me in obtaining my new home.
5/5
GoogleAfter having a bad experience dealing with Martinandco dealing with fintan from Barnard Marcus was great everything was clear and prompt and made the process really smooth and easy. Fintan is a credit to the business and handled everything in a really professional manner
Many thanks for your marvellous 5* review and your kind words Luke. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotLack of Responsibility from the Wallington Letting Agent
I’ve given 1 star only because zero isn’t an option. The service from this letting agent has been extremely poor. I’ve been reporting a drain blockage for over three weeks, and they still haven’t addressed it. During their recent visit, they even left the bath‑tub side cover open, adding to the list of unresolved issues. I’ve followed up multiple times, yet they’ve shown no urgency, no accountability, and barely any interest in responding to emails.
5/5
TrustpilotDamn
All I can say is wow! I recently found my property through Ella in the Covent Garden lettings department, and I couldn’t be happier with the experience. I was really worried about the whole process as I’d never rented a property before, but from our very first phone call, Ella immediately put my mind at ease. She listened carefully to exactly what I needed and went above and beyond to help me every step of the way. She is incredibly trustworthy, professional, and made the entire process feel easy and stress-free. Definitely not your typical estate agent! Thank you, Ella, I couldn’t recommend you highly enough.
5/5
GoogleUsed Barnard Marcus to find a flat to rent. Not having moved for 24yrs the process was very different. The team were great helping me to navigate this. Highly recommended.
"Thank you for choosing Barnard Marcus to find your new flat! We're glad our team was able to support you through the process and make it a smooth transition. We appreciate the recommendation. Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotUnprofessional and misleading
The sales negotiator in the Clapham office was, in my experience, highly unprofessional and misleading regarding key property information. We were told inaccurate information about the service charge during the sales process, and when documentary evidence later contradicted what had been represented, there was no meaningful acknowledgement or accountability. This seriously undermined trust in the accuracy of the listing and the information provided. Buyers should independently verify all details and not rely solely on representations made during the sales process.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Barnard Marcus Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Croydon.
