Barnard Marcus Lettings Croydon reviews

★★★★★ 5/5

Trustpilot

We recently sold our shared ownership…

We recently sold our shared ownership flat through Barnard Marcus Battersea. We had already been on the market for over a year, and none of the other Estate Agents we had tried would sell the Share rather than 100%, nor had they been successful. Micheal gave us great advice and confidence that they would be able to do so; and Micheal, Alan, Milo and Andrea were all brilliant, and I would have no hesitation in recommending them. They were communicative and approachable at every step of the way and did all they could to not only secure a buyer but also to make sure that the sale went as smoothly and quickly as possible.

Craig · 13 April 2026

★★★★★ 5/5

Google

We recently completed on a house purchase via Barnard Marcus, and the process was seamless. From the initial viewing through to picking up the keys, the level of customer service was exemplary. Scot went out of his way to make things easy; accommodating viewings at short notice, responding swiftly on email, putting in regular phone calls to update us, even gently jostling the seller's solicitors along! We felt supported every step of the way and we're grateful to the team for taking the sting out of what can be a very stressful experience. Highly recommended. **Since purchasing with BM, we have used their lettings team to help us find our tenants, and as with the sales process, the lettings process has been exceptional. We dealt mainly with Leon who was just great. He was responsive, pro-active and - most importantly - he played it with a straight bat. We always knew where things stood and we truly felt like he had our best interests at heart. As with the sales team, the lettings team have been exceptional and again, highly recommended!

Francesca · 11 June 2025

★★★★★ 5/5

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Thank you Barnard Marcus Feltham …

Barnard Marcus Feltham Very positive experience renting through Barnard Marcus Feltham. Mehmet and the team were very helpful throughout the process and worked hard to make sure everything was completed and ready for my move by the agreed date. I particularly appreciated Mehmet’s help in getting everything over the line on time. Thank you to Mehmet and the team.

Dan · 17 August 2026

★★★★★ 5/5

Google

I had an excellent experience purchasing my flat. From start to finish, the estate agent looked after me exceptionally well and guided me through every step of the process. They were always professional, responsive, and happy to answer any questions I had. Pasquale and Scott truly went above and beyond to make the whole experience as smooth and stress-free as possible. Their support, dedication, and attention to detail gave me confidence throughout the purchase. I am very grateful for all their help and would highly recommend them to anyone looking to buy a property.

Antonietta · 11 July 2026

★★★★★ 5/5

Trustpilot

Wonderful experience with Alan

I had a fantastic experience working with Alan throughout the purchase of my flat. After almost a full year of searching for a property, dealing with many different agencies and unfortunately going through several unsuccessful situations, it was such a relief to finally work with someone as supportive and collaborative as Alan. From the very beginning he was incredibly professional, responsive and genuinely helpful. Buying a property can be a stressful and complex process, but Alan was always available to guide me, provide updates and help move things forward whenever needed. His communication and dedication really made a difference. Throughout the entire process I truly felt supported and in safe hands, which is something I hadn’t experienced with other agents during my search. I’m very grateful for all the help and support he provided and would highly recommend Alan to anyone looking to buy a property. If in the future I ever decide to sell my property, buy again, or need the help of an estate agent for any reason, Alan will definitely be the first person I contact. Thank you again for everything!

Irene · 11 March 2026

★★★★★ 5/5

Google

We are very grateful to have worked with Pasquale. He was incredibly informative, breaking down the mortgage process for us in a way that was easy to understand. His excellent advice helped us secure a very good mortgage offer. We highly recommend working with him. He made the whole process a lot smoother. Thank you so much, Pasquale!

Rheanna · 11 December 2025

★★★★★ 5/5

Google

We had an amazing experience with Marcus Bernard. The service from our estate agent Charlie was exceptional and was the best agent we worked with throughout our process of finding our first place! He was very patient and thorough with our case and did his best to make sure we had the best result. You can tell he’s very passionate about what he does!

Felece · 11 October 2025

★★★★★ 5/5

Google

A massive thank you to the team here who were so friendly and helpful. Especially Abbie! Would highly recommend😊👍🏼 …

Emily · 20 September 2026

★★★★★ 5/5

Google

Really happy with the service I received. Keeva was friendly, helpful and professional throughout, making the whole process really smooth and stress-free. Would definitely recommend!!!

Reece · 11 August 2026

★★★★★ 5/5

Google

We had a really positive experience with Barnard Marcus South Croydon branch during what was a very stressful time for us. After unfortunately falling victim to a rental scam, we needed to find a new place quickly. The team were incredibly helpful, responsive, and made the whole process much smoother than we expected. From the viewing to getting everything sorted, they kept us updated throughout and helped us secure a property within 48 hours. A special thank you to the team and Jordan for being understanding of our situation and moving things along so efficiently. It was a huge relief to have such a straightforward and professional experience when we needed it most.

Dominique · 11 June 2026

★★★★★ 5/5

Trustpilot

Christian Pickett is wonderful!

Christian Pickett is a wonderful letting agent! He went above and beyond to help us through our tough time, he was kind and respectful. Super speedy with his replies. I would strongly recommend having him as an agent! A strong thank you and appreciation from Dan and Amanda!!

Amanda · 15 September 2026

★★★★★ 1/5

Google

Really, the worst experience ever. I have been renting in London for five years and, honestly, I would advise future tenants to either avoid them or be extremely careful. I could write a lot about my experience from the first day I moved into my previous flat until the day I left. Even now, after moving out, it has been a constant struggle just to speak with someone regarding the release of my deposit. It has been a week since the last communication, where they confirmed they had agreed with the landlord to release the full deposit, yet there has been no confirmation that Tenancy Deposit Scheme has received the request. The person handling my case has simply passed responsibility to the deposit team, and six working days later the money is still not in my bank account. I even called to ask for the deposit team’s phone number so I could speak with them directly, only to be told they do not have it. At this point, I genuinely do not know who is responsible for resolving the issue. On top of that, every time I called about any issue during my tenancy, the person answering never seemed to know the answer. I was repeatedly told that my query would be passed to the responsible individual, yet in two years I never received a single call back. Honestly, for your own sake, stay away.

Christodoulakis · 11 May 2026

★★★★★ 5/5

Google

Although I was the buyer, Aaliyah made me feel as if were the client. It was her tenacity that drove the whole chain forward and she did it with tact and reliability. Her communication was exceptional and nothing was too much trouble. These are agents you can trust.

Andrew · 20 December 2025

★★★★★ 5/5

Google

Can’t thank Charlie enough for all his help and support with the property I am now successfully moved in to. There was many challenges (No from Bernard Marcus side) but Charlie never gave up making sure it happened. Thank you so much my little girls and I are so grateful. Courtney

Courtney · 11 October 2025

★★★★★ 5/5

Google

Scott is utterly charming and did sterling work over a long sale period. Charlotte . . . long overdue a promotion, surely . . . was excellent, efficient and a pleasure to deal with. A professional team indeed. Thanks so much for all your help. JRT

JRT · 27 November 2025

★★★★★ 5/5

Google

Pasquale is excellent, unlike other mortgage advisors he'll spend a proper, decent amount of time with you and understand what you need and explains this excellently! Aaliyah was also very good and showed me round 4 properties at speed, and Matt the manager has helped me secure an offer on my top choice so can't be happier! Matt is not like other estate agents it seems, he's honest and fair. Something you don't always come across much in the industry. Sale not yet complete, watch this space for new review once completed.

Greg · 16 October 2024

★★★★★ 5/5

Trustpilot

A huge thank you to Michael and team…

A huge thank you to Michael and team for all the hard work and dedication in helping us sell our flat. Michael put us at ease and gave us the confidence that we were in safe hands. Selling wasn’t straightforward, but Michael and Andrea was always there, supportive, reassuring, and ready to tackle every challenge head-on. What really stood out was the personal touch: the regular updates, the patience, and the genuine care throughout the process. It felt like we had someone who truly wanted the best for us, not just a quick sale. We’re so grateful for everything Michael and Team did and wouldn’t hesitate to recommend them to anyone looking to sell

Rosemary · 14 October 2025

★★★★★ 5/5

Google

We have had the pleasure of working with Charlotte Williams on the purchase of a new property. She was wonderful to deal with and made the process of buying the house a lot less stressful than previous times. She is quick to communicate with, very friendly and reassuring. She answered any questions we had quickly and clearly. I'd happily work with Charlotte again in the future! Also shout out to Matthew who also helped us. Thanks everyone!

Robyn · 25 October 2024

★★★★★ 5/5

Google

I had a really great experience with the team but in particular Aliya. She was professional, very responsive and did everything in her power to make the transaction quick and painless. Thank you again for all your help!

Leona · 11 January 2026

★★★★★ 1/5

Trustpilot

DONT deal with Barnard Marcus

DONT deal with Barnard Marcus I engaged Barnard Marcus Clapham branch manager in July to sell my property. The branch manager verbally promised a 3-month contract, but they inserted 20 weeks instead. Despite concerns and minimal viewings, they insisted we were priced correctly, even after an actuary confirmed we were £125k too high. When I tried to terminate after 3 months, they refused, citing the contract date. They even blamed me for missed viewings, 3 total, two with barely any notice. They wasted time showing the same buyers a larger flat in the building. Read your contract thoroughly and don’t rely on verbal promises.

Consumer · 13 October 2026

★★★★★ 1/5

Trustpilot

AVOID BARNARD MARCUS AT ALL COSTS - MISLEADING LEGAL ADVICE, APPALLING PROFESSIONALISM AND MONTHS OF WITHHOLDING OUR £3,750 DEPOSIT

AVOID BARNARD MARCUS AT ALL COSTS - MISLEADING LEGAL ADVICE, APPALLING PROFESSIONALISM AND MONTHS OF WITHHOLDING OUR £3,750 DEPOSIT My experience with Barnard Marcus’s Covent Garden branch and property management team has been the WORST I’ve had as a tenant. 1. MISLEADING LEGAL ADVICE - EVEN AFTER PARLIAMENT’S CLARIFICATION In June 2026, we gave notice under clause 22.1 of our agreement, which provides for one month’s written notice. Yet ELLA HATTON, ELLA ROGERS, FRANCESCA GROOME, AARON POTTER and ZAMEER RAHMAN maintained that the Renters’ Rights Act required TWO months’ notice and sought extra rent. Parliament had expressly clarified on 26 May that an existing shorter contractual notice period could apply. We sent the written answer and government/industry guidance. AARON POTTER still called our interpretation a “misapplication of the legislation”. We escalated to CLAIRE HARDY and DANIELA MARCUCCI; Daniela maintained the agency’s position. It felt like an attempt to squeeze extra rent from us despite the very clarification addressing our case. Read Parliament’s answer: (I cannot attach links here but the site is below, remove the space) https : // questions-statements . parliament . uk / written-questions / detail / 2026-05-13 / 1088 / 2. CONTRADICTORY CLAIMS AND ATTEMPTS TO PROFIT FROM BOTH SIDES The agency initially insisted we owed rent until 25 August, despite our position that our notice ended the tenancy on 25 July. ZAMEER RAHMAN appeared to acknowledge our notice position, then reversed course. We vacated and returned the keys on 25 July. On 29 July, Zameer emailed “Great news!” and asked us to sign a surrender agreement to leave a flat we had ALREADY vacated. When we refused, he pursued rent for 25, 30 July, while confirming the flat had been re-let. If our tenancy supposedly ran until 25 August, how could they re-let it from 30 July without our signed surrender? Why seek more rent from us while arranging a new tenancy? It appeared they wanted to have their cake and eat it too. 3. £3,750 DEPOSIT STILL WITHHELD - POSSIBLE RETALIATION? As of 12 October, almost three months after we left, our deposit remained unpaid. On 28 August, ZAMEER RAHMAN confirmed IN WRITING that the agency’s system showed NO RENTAL ARREARS - despite its earlier demand for rent through 30 July. He requested our bank details to release the deposit; we supplied them immediately. Nothing happened. GRACE MESSENGER said the landlord had not authorised release. Despite repeated follow-ups involving deposit coordinator PAIGE FOWLER, we received no meaningful explanation, repayment date or resolution. The handling and lack of accountability were appalling. We escalated to TDS. On its 12 October response deadline, no submission from the landlord or agency was VISIBLE ON OUR PORTAL. We now face adjudication and potentially waiting until December or later; TDS says its overall dispute process can take up to 16 weeks. Our deposit remained withheld after we challenged the agency’s legal interpretation and refused the extra rent. We cannot prove the landlord’s motive, but the timing raises serious concerns about possible retaliation. 4. NO OWNERSHIP OR ACCOUNTABILITY Other staff on the correspondence included NICOLE BILLINGHAM, FRANCESCA LEWIS, HOLLIE BEAUVOISIN, OLIVER HALEY and RUTH BEECHING (not all made the disputed decisions). Across branch, complaints and deposit teams, nobody took meaningful ownership. We had to research the law, escalate complaints and fight through TDS for our own money. DO NOT RENT THROUGH BARNARD MARCUS. This has been my WORST renting experience. If you deal with them, DOCUMENT EVERYTHING, independently check their legal advice and every document they ask you to sign, and prepare to fight for your deposit. I would NEVER trust them with another tenancy. If this is how tenants who know their rights are treated, I worry about those who don’t. AVOID BARNARD MARCUS AT ALL COSTS.

Natasha · 12 October 2026

★★★★★ 5/5

Google

This was the third time I had dealt with the South Croydon branch of Bernard Marcus (twice for a purchase, once for a sale). Matthew and his team were professional, and Charlotte Williams was running the sale. Charlotte was organised and kept me informed (during the marketing period) of all potential viewings and I appreciated she gave me a heads up and asked for the go-ahead before confirming the appointment. During the legal process, she was also great at chasing both sides and managing the buyer. I appreciated her understanding my favoured method of communication (over email) so I did not have to be concerned about missing calls. Overall very positive review for Charlotte, Matthew and the team.

Ranjeet · 21 August 2024

★★★★★ 5/5

Google

Aaliyah has been very friendly and helpful during the sale process, highly recommended

Tomasz · 11 July 2026

★★★★★ 5/5

Google

Aaliyah was exceptionally helpful throughout and always responsive. A credit to the company.

James · 11 July 2026