Barnard Marcus Croydon reviews

★★★★★ 5/5

Google

The sales team stepped in after another agency failed to do their job. Carrie and Bled secured a buyer in a matter of hours and ensured the sale went through at record speed, to complete prior to xmas. Am grateful to have worked with a professional team.

Richard · 11 November 2020

★★★★★ 5/5

Google

Just wanted to say a huge thank you to Jasmine for finding me and my partner a property to rent in the Croydon area. We are loving it!! Much appreciated. Regards, F

Fatima · 12 November 2019

★★★★★ 5/5

Google

Barnard Marcus @ Croydon has done a superb job helping me rent out my house in a record breaking time. The whole process wouldn’t have been so smooth without their hard work. In particular, Alex Breen and Anton Harvey have been exceptionally helpful, professional and efficient. They were working late hours to ensure a quick turnaround and managed to find me new tenants within a week! I would highly recommend this team!PositiveResponsiveness, Quality, Professionalism, Value

Carrie · 11 November 2020

★★★★★ 5/5

Google

Transparency , trusted group and a stress-free process. We rented a place with Barnard Marcus East Croydon recently and thanks to our agent Brigitta all the process went smooth and stress-free. She was lovely and helpful through all the steps from the initial offer to the key collection. She was ready to help and she found a way to solve every small problem that came up. We definitely reccomend Barnard Marcus, and if Brigitta will take care of your moving you won't have to worry at all!

Mirko · 12 November 2018

★★★★★ 5/5

Google

Saturday 26/08 we were caught in several viewings with other agents in view of buying a property.We had also called Barnad Marcus day before for a property of great interest to us but their line was very busy.Saturday while viewing with other agents we called Barnard Marcus and explained to the staff , we would like to view a property in an hour frame.To our great surprise, the office staff sent a gentleman, Sashan who managed to fit us in his extremely busy schedule and we viewed not only one but two properties in less than two hours..Amazing service..Thanks a lot Sashan

Pretty · 12 November 2017

★★★★★ 5/5

Google

I was fortunate enough to sell my beloved family home earlier this year and have to say a truly fantastic branch to deal with! I was always greeted by warm and friendly staff on arrival and was lucky enough to deal lovely woman by the name of Carrie Rudge. I personally cannot recommend her enough, she made the process stress free (as stress free as moving can be) from start to finish. To you and all your staff, thank you again!! 5 stars

Kevin · 12 November 2017

★★★★★ 1/5

Google

They are absolute liars. They took 350 pounds for advance and stuff. We paid the amount and a week later that lady called and told my husband that our references had not cleared hence they can't rent out the property. My husband spoke to our current landlord and employer to asking why they have not given the right reference and they both told they didn't say anything wrong because we had always paid rent on time and stuff. Then my husband spoke to the letting lady again asking the reason she said for some silly reasons they can't reveal it. Lastly as we had no other choice my husband asked them to refund our advance deposit which we thought was for the property, they said that was the processing fees ....I mean who charges bloody 350 pounds for checking references in 2 days. They are absolutely crap no one should go to them.

Mehwish · 12 November 2016

★★★★★ 1/5

Google

Absolutely terrible experience purchasing a flat through these agents. They lied both to us and the seller at every turn, only concerned about extracting as much money as possible from both parties without actually doing the job they were being paid for. As other reviewers have mentioned, it seems to be standard practice for them to lie to buyers saying that the vendor has specifically requested the use of their in-house solicitors and mortgage broker (both of whom are terrible and caused numerous unnecessary delays to the sale). We have strong reason to believe that they illegally did not pass on the highest offer to the vendor because they did not agree to use their in-house services. Sellers, please steer clear!

Emily · 12 November 2016

★★★★★ 1/5

Google

As soon as they get your money, forget about asking them to do anything. I live on the 2nd floor with only one way out and have to regularly cancel plans because I keep getting locked inside my property. Doesn’t matter that it’s a huge safety risk. The manager is rude and incompetent. They’ve known for over a month but won’t get a locksmith to change it 🙃

M · 11 November 2021

★★★★★ 1/5

Yell

Tenant - felt like a scam

The fees are among the highest I've come across however the service they provided was poor, lots of errors and misinformation, mistakes are ok, we all make them but the attitude felt lazy and exploitative. To make things worse, as part of the referencing process for letting you're _forced_ to accept advertisements from home telecom (well known to be an awful provider). As in, they do not let you submit your referencing details without agreeing to be advertised to. Despite contacting them separately to refuse advertising they've texted, rang and emailed (a few times) trying to get me to sign up. On the upside staff were often friendly and approachable which was a welcome contrast to the pushy aggressive sales tactics of the other agencies we tried, however as things have progress I feel this was more of a facade than genuine. The whole process felt like a scam. Avoid if you can - properties are often up with a few agents so have a search around to see if you can use someone else.

FirstL-2 · 9 June 2016

★★★★★ 1/5

Google

One of the worst estate agents I have dealt with - in fact I have barely dealt with them as they are so unresponsive. I am a first time buyer with a mortgage approved. The first property I submitted a viewing request for through Zoopla and left a message with someone in the lettings team the following day. No one called back and 2 days later my boyfriend called and was told it was under offer. 3 weeks later and it is still showing as available on Rightmove, Zoopla and PrimeLocation. This week I have submitted another viewing request and called twice (around 2.30pm on a Weds) but there is no answer and no answering machine. If I was a seller I would avoid at all costs.

Victoria · 13 November 2014

★★★★★ 5/5

Google

My experience with Bernard Marcus was great. Ashley was very supportive, responsive and helpful throughout the renting process.PositiveResponsiveness, Professionalism

Mohamed · 11 November 2021

★★★★★ 5/5

Google

Having Carrie , Tony and her Team did a great job in marketing , and securing the sale of our property . We really appreciated the professional service and updates we received .They achieved over the asking price offers . The property was under offer very quickly, once it was on the market with Barnard Marcus .Many thanks

Bernadette · 11 November 2022

★★★★★ 5/5

Google

Excellent service our agent was Diana and she make sure we got everything in time, checking up on us whenever we needed it, the references went really smooth and quick in just a matter of days we were moving in our new home. We had very bad experiences in the past but this time u got guaranty that she's not wasting ur time .

Kelly · 11 November 2021

★★★★★ 5/5

Google

Satisfactory service given by the team. Stef, utmost gratitude . Anton, thank you.

Lawal · 11 October 2023

★★★★★ 5/5

Google

I have just moved into new rented accommodation through Barnard Marcus Croydon. My experience has been excellent, very friendly, professional and efficient. Brigitta was awesome!

Rachel · 12 November 2018

★★★★★ 5/5

Google

Thank you Barnard Marcus @Croydon for my recent propery purchase. Especially, @Karolina from Barnard Marcus, she has been extremely polite, approachable and informative. When there was some delay from vendor's side, she followed up with the vendor regularly so that completion is on track and smooth as possible. I wish her all the very best and keep doing the great work!PositiveResponsiveness, Professionalism

Siddhesh · 11 November 2021

★★★★★ 5/5

Google

Incredibly efficient and professional service- Jed booked in multiple viewings then held an open day and sold my property within 2 weeks of it being listed On Rightmove. Jed has a warm, friendly and open personality and he kept me up to date every step of the way! I would highly recommend this service.

Andrew · 11 November 2022

★★★★★ 5/5

Google

I would highly recommend Barnard Marcus to everyone. They were completely professional throughout my move in process. Jocelyn Filipe along with Anton Harvey deserves all the credits. They made my move in a very smooth experience and made sure all the concerns I had are addressed properly and on time. Highly recommended.

Sreekanth · 11 November 2022

★★★★★ 1/5

Google

Their lettings department is awful, the agent we had to work with has only been there 2 weeks and got everything wrong, even put our holding deposit against the wrong property then refused to refund us. I had to raise the issue to their manager and then the regional manager, who then apologised and offered us compensation. I strongly recommend finding a different estate agent, or getting a private let if possible.

Marty · 13 November 2014

★★★★★ 5/5

Google

5 stars goes to Brigitta who was extremely nice, polite, communicative and helpful. I can honestly say Ive had a very good, if not the best experience dealing with Brigitta. Progression of my application was fast and smooth thanks to her. I'm glad there is someone like her in this business who actually cares about the customers. I appreciate your work Brigitta! Thank you again and keep it going.

Attila · 12 November 2018

★★★★★ 5/5

Google

Superb service from Stefanie and Anton

George · 11 November 2023

★★★★★ 5/5

Google

Can always rely on Sharone to deliver a great service Had sorted out multiple mortgages for myself and family members. Sharone has every time been consistent, friendly, professional and knowledgeable when finding a mortgage and everytime saving all of us money, she will always know be my go to person

Oliver · 11 November 2022

★★★★★ 5/5

Google

Sharone has now dealt with 2 of my purchases and also a remortgage, every single time she has been brilliant, quick, professional, very knowledgeable and informative, efficient and communication throughout the process has been spot on. She is my go to mortgage broker now and I recommend her to anyone and everyone I meet. #BestmortgagebrokereverPositiveProfessionalism

J · 11 November 2021