Every review we hold for the Croydon office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleDoug was very helpful in helping us source for our new rental property , he asked the right questions and gave us full information about the property.. will definitely recommend Bairstow Eves.
Nurudeen · 13 March 2026
Agent replied · 13 April 2026
Thank you for the positive review! We are thrilled to hear that Doug was able to assist you in finding your new rental property and provide you with all the necessary information. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleOur experience of working with the letting team at Bairstow Eves East Croydon was excellent. We met Harvey at the initial property viewing, a charming and helpful young man who then passed us to Hayley to take things forward. Hayley prepared the tenancy agreement very quickly and the whole process was handled efficiently, professionally and with genuine care and a desire for the best outcome. Would recommend the team without hesitation.
Liz · 5 February 2025
Agent replied · 23 January 2025
Thank you Liz for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAs a property manager, I've had the pleasure of working with this letting agent across multiple rental properties, and the experience has consistently been excellent. Their team is professional, responsive, and highly knowledgeable about the rental market. They have been successful in securing reliable tenants and I would confidently recommend them to any landlord looking for a dependable and experienced letting agent!
Rayna · 23 July 2026
Agent replied · 23 August 2026
Thank you for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleHad a positive experience with these guys. Very quick and smooth process from start to finish. A massive shout out to Rezah for all his help and Hayley!
Kat · 9 April 2026
Agent replied · 13 April 2026
Thank you for your kind words! It's our pleasure to provide fast and seamless service. Rezah and Hayley are truly amazing and always go above and beyond for our customers. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI worked with BairstowEves when renting a property in Croydon. They were professional and worked quickly in order to secure multiple possible tenants. A big thank you to Adam for you help and frequent updates on the process. Will be sure to use them again.
EndersFM · 13 November 2025
Agent replied · 13 April 2026
Thank you for your positive review! We take pride in providing professional and efficient service to our clients. We're so glad to hear that Adam was able to assist you in finding the perfect rental property in Croydon. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleDecent agency. Helped with my first solo rental, hassle free and pretty smooth process getting set up with everything. Doug was excellent
Tobi · 23 May 2026
Agent replied · 23 August 2026
Thank you for your excellent 5* review! We strive to make the rental process as smooth and hassle-free as possible, and we're thrilled to hear that Doug provided excellent service. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleApparently William Harvey discovered the circulation of the blood. Now, I myself have never met William Harvey, so in all truth cannot attest as to his apparent discoveries or personhood, but I have however met Harvey Betts of Bairstow Eves, George Street, Croydon.
This Harvey also deserves a monument (if only currently in words) for his extraordinary customer service and consistent ability to go the extra mile. He is, by far, our favourite estate agent to date! And my partner and I really felt he understood our circumstances and had our best interests at heart.
Thank you Harvey for being so incredible, we appreciated your excellent service, kindness, and genuine willingness to help. Thank you!
Interestingly William Harvey even managed to make it on to a Soviet Postage Stamp (who said the Soviets weren’t witty… clearly a very cunning joke about mail circulation.) Now I’m not advocating for Harvey Betts face to appear on a Russian stamp just yet, but if you’re looking for a better quality estate agent: Harvey is a safe bet. He has our full stamp-duty of approval.
Thanks Harvey!
All the Betts,
Glen
Glen · 31 August 2024
Agent replied · 4 September 2024
Many thanks for your outstanding 5* review and thanks for your kind comments of your experience with our East Croydon branch. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleVery happy with the treatment from the staff especially Nattalei
Dominic · 2 August 2026
Agent replied · 23 August 2026
We are delighted to hear that you had a positive experience with our staff, particularly Nattalei. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleNatalie Nelson is a very good resourceful and intelligent person.
Grace · 23 July 2026
Agent replied · 23 August 2026
Thank you for your kind words about Natalie! We are lucky to have such a talented and knowledgeable team member. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleNattalei Nelson is the best ever,resourceful,compassionate,industrious and intelligent person.
Osaikhuiwuomwan · 23 July 2026
Agent replied · 23 August 2026
Thank you so much for your kind words about Nattalei! We are thrilled to know that she has provided such exceptional service. We are lucky to have such a resourceful, compassionate, industrious, and intelligent team member. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleNatalie Nelson is a very resourceful,compassionate and friendly person.
Edobor · 23 July 2026
Agent replied · 23 August 2026
Thank you so much for your kind words about Natalie! We are grateful to have her on our team and are happy to hear that she made a positive impact on your experience. We value her resourcefulness, compassion, and friendliness and we're glad it didn't go unnoticed. It's reviews like yours that motivate us to continue delivering exceptional service. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleVery happy with Rezah and his team. Competent and reliable. Thank you
Roxana · 23 June 2026
Agent replied · 23 August 2026
Thank you for your kind words! Our team at Rezah is dedicated to providing competent and reliable service for all of our customers. It's so gratifying to hear that we've met your expectations. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
GoogleI WOULD NOT RECOMMEND USING THIS COMPANY.
Used this company to manage my property to let for 3-4 years. I had 1 tenant during that time. Absolute shambles, they didn't respond to my tenant for repairs, my tenant built resentment and in-turn left my property in awful condition.
They used the pandemic as an excuse but that's just not good enough. There were records showing multiple instances of my tenant asking for repairs and they ignored them.
Of course at the end, the damages were seen as "wear & tear" but there was no fighting it, I barely got to keep any deposit. My anger is not left with the tenant, they were treated poorly by the letting agents. SHAMEFUL.
C · 15 May 2024
Agent replied · 5 June 2024
Hello C C, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk
Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleIf you need a letting agent to manage your property I can recommend Bairstow Eves in Croydon. Scott has been very helpful, professional and thorough in finding tenants and dealing with property maintenance issues.
Jason · 13 December 2025
Agent replied · 13 April 2026
Thank you for your kind words and recommendation! We strive to provide excellent service and we're glad to hear that Scott has exceeded your expectations. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleThe lettings team at Bairstowe Eves have consistently done a good job for me over time with finding tenants and managing the process and the property. I am glad I engaged them at the outset, some years have gone by now and I can recommend them. Thanks to all in the team!
John · 26 July 2026
Agent replied · 23 August 2026
Thank you for leaving us your superb 5* review. Thank you for your delightful comments. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI enquired an emergency situation and they sort out quickly.Thank you Leon😊 …
Gomathi · 23 May 2026
Agent replied · 23 August 2026
Thank you for choosing us for your emergency situation! We strive to provide quick and efficient solutions for our valued customers. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleDoug has been great great agent highly recommended
I · 23 June 2026
Agent replied · 23 August 2026
Thank you so much for your recommendation and amazing 5* review! We are so glad to hear that Doug has provided great service as an agent. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleElliot and his team were absolutely brilliant in the sale of our property. They were professional without being overly 'sales' driven, knowledgeable, friendly and genuine. The sale of our property was during a very turbulent financial landscape and Elliot helped us navigate through this with optimism, objectivity and sincere candour. Elliot's expertise combined with his natural warmth set him apart from the other estate agents we had considered and glad that we appointed him to represent our property. He has fostered a team that reflected an inclusive and welcoming environment, and going into the branch felt comfortable and familiar, like it was a community focused business rather than another estate agency. I would highly recommend Elliot and his team from Bairstow Eves (East Croydon)!
Sonny · 3 March 2024
Agent replied · 5 June 2024
Many thanks Sonny for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleElliot and his team were absolutely brilliant in the sale of our property. They were professional without being overly 'sales' driven, knowledgeable, friendly and genuine. The sale of our property was during a very turbulent financial landscape and Elliot helped us navigate through this with optimism, objectivity and sincere candour. Elliot's expertise combined with his natural warmth set him apart from the other estate agents we had considered and glad that we appointed him to represent our property. He has fostered a team that reflected an inclusive and welcoming environment, and going into the branch felt comfortable and familiar, like it was a community focused business rather than another estate agency. I would highly recommend Elliot and his team from Bairstow Eves (East Croydon)!
SW · 24 February 2024
Agent replied · 21 October 2024
Many thanks Sonny for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleExcellent service from all the team at East Croydon Lettings. Correct valuation and the property went in less than 24hrs. Careful attention to all compliance with new tenants installed swiftly. I've been using this office for over 10 years, and they have always gone the extra mile. Well done guys.
R · 23 June 2026
Agent replied · 23 August 2026
Thank you for your kind words! We are thrilled to have provided you with excellent service and to have met all your needs efficiently. Our team at East Croydon Lettings values your loyalty and we're grateful for the opportunity to serve you for over 10 years. We'll continue to go the extra mile for our customers. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI've found it so easy to work with bairstow eves especially with Nattalei she has been so helpful and incredibly responsive always very quick to get back to me and consistently making progress on whatever needs doing and would recommend for anyone renting in croydon
Vishnu · 23 July 2026
Agent replied · 23 August 2026
We're thrilled to hear that Nattalei has been so helpful and responsive while assisting you with your rental needs. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleHaving to find a place to rent very quickly, I was impressed and grateful for how efficient this team were. Hayley and Harvey kept their promise to turn around all the paperwork in a couple of days. Their warmth and professionalism meant the whole experience of moving was stress free.
Andrew · 19 March 2025
Agent replied · 20 March 2025
Thank you for taking the time to leave us your 5* review Andrew! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 3/5
GoogleRecent new manager (Rezah) has really picked up the pace (the previous manager (Scott) was also brilliant). He did a great job to repeat the property. Would be good if rest of his staff communicated as well both proactively and reactively. I am sure he:they will get there:
Bill · 23 June 2026
Agent replied · 23 August 2026
Thank you for taking the time to leave a review! We are thrilled to hear that our new manager, Rezah, is making a positive impact. We will continue working on improving our communication with all our staff. We appreciate your feedback and look forward to providing a great experience for you.
★★★★★ 5/5
GoogleThank you very much Bairstow Eves,for all your help and professionalism. All the team is just brilliant and amazing,but I would like to thank particularly to Rezah and Chrissie ,for all the support,understanding and their professional knowledge and always giving their best in their work. Thank you very
Diana · 23 June 2026
Agent replied · 23 August 2026
We are thrilled to hear about your positive experience with our team, specifically Rezah and Chrissie. Their dedication, professionalism, and expertise are what sets us apart. We appreciate your kind words. Kind regards, Lucy, Customer Feedback and Support Team.
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