Trusted Agent profile · Croydon, Greater London
Verified
★★★★★
555 reviews across 1 platform
28 Norfolk House, George Street, East Croydon, Greater London, CR0 1LG
Part of Bairstow Eves, see every office.
Bairstow Eves's office in Croydon, Greater London, at 28 Norfolk House, is rated 4.6 out of 5 across 555 reviews on 1 platform, including 555 Google reviews rated 4.6.
Every review we hold for the Croydon office, from every platform, shown as written. First names only.
5/5
GoogleThank you Bairstow eves! Amazing service & such an easy process. We were moved into our property really quickly and smoothly. Really happy with the way they dealt with everything, I cannot recommend them enough, great staff, great management 10/10! Thank you!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleGood response..thank you team
Thank you for taking the time to leave us this great 5* review Casmir. Kind regards, Lucy, Customer Relations.
5/5
GoogleKarl Taylor at Bairstow Norbury has been excellent in helping to find and negotiate a property to let for me. He has been extremely helpful, friendly and negotiated an amazing bargain with the landlady.
5/5
GoogleGreat services, amazing staff. One off cost with no hidden cost like others which come up with break up ended up more cost. I met with Liam (one of the staff member), who was extremely helpful to get my current property. I will definitely recommend this to family and friends,.
Thank you for your kind words and 5* review. Best wishes, Mark
5/5
GoogleWe are so happy with the service Bairstow Eves has provided, Fionn was so helpful and friendly, the process of renting was seamless and so much better than we've experienced elsewhere!! Definitely recommend it ☺️
5/5
GoogleThe move and all aspects leading up to it were very smooth. Sophie and the team were professional and I was kept informed on progress. I was treated very well as a customer!
5/5
GoogleJust wanted to say a big thank you to all the staff at Bairstow Eves Croydon. The service provided when selling our property has been 5*. They made the whole selling process so easy and have been really helpful. I would definately recommend their services if selling your house!!!
Emma, thank you for your kind comments, they are very much appreciated. Best wishes, Mark
5/5
GoogleThanks everyone for your excellent service
Many thanks for your fantastic 5* review Frank. Best wishes, Lucy, Customer Relations.
5/5
GoogleIf Google let me rate a hundred stars..I would give to the letting agent name Jake Moore..I have never experienced a high quality customer service like him..such a helpful person and fit every requirement for someone looking for a letting agent..he deserves a PROMOTION!...will definitely use him again!!
Good afternoon, Thank you for this positive feedback about Jake! I will ensure that he gets these amazing comments. I am so happy to see that you are happy with the service you have received from Jake. I have forwarded these comments on to his Manager. Many thanks again. Kind regards, Regan.
5/5
GoogleWe had a great experience with Fionn finding a flat in Croydon. As we were new to the area, where he gave us loads of useful information and made finding a flat stress-free. He also had some great food recommendations so we could feel like locals straight away.
Thanks for taking the time to leave a great review. Best Wishes, Tracey.
5/5
GoogleI had many dealings with both Ashley and Alexandra (Alex) of Bairstow Eves, East Croydon, whom both proved to be knowledgeable, accessible and most of all willing to assist me throughout what can be a very stressful period. A very big thanks to them both ... Tim Foster
Thank you Tim for recognising our hardworking Bairstow Eves team with your 5* review! I will make sure your kind words are made known to our local team. Kind regards, Scott
5/5
GoogleI chose Bairstow Eves over other agents because of their Branch Manager, Ashley's, local knowledge and quiet confidence; we were not disappointed. Communication and follow up were very good during what was a difficult probate sale and we eventually completed within the price range originally agreed. Thoroughly recommendable.
Thank you Adrian for your wonderful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Scott
5/5
GoogleFahim was friendly and straighforward showing me around the property. I will use them again.
5/5
GoogleIf Google let me rate a hundred stars..I would give to the letting agent name Jake Moore..I have never experienced a high quality customer service like him..such a helpful person and fit every requirement for someone looking for a letting agent..he deserves a PROMOTION!...will definitely use him again!!
Good afternoon, Thank you for this positive feedback about Jake! I will ensure that he gets these amazing comments. I am so happy to see that you are happy with the service you have received from Jake. I have forwarded these comments on to his Manager. Many thanks again. Kind regards, Regan.
5/5
GoogleAfter moving countries, me and my friend found Bairstow Eves very helpful and friendly. Some things took longer than expected, making us a little impatient but thats the nature of moving places and not really the real estate company. The agent we worked with was fantastic and helpful. Any questions (and there was alot) were answered and explained. Follow up on the property was apparent aswell. All in all really happy with the service. Made things alot easier
5/5
GoogleThis branch kept great communication throughout the process. They worked fast and efficiently and made our home move a smooth experience.
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat service! Hayley and the rest of the team very friendly and knowledgeable. Definitely recommend.
4/5
GoogleNadine it very good, she always deals with our issues promptly and efficiently and seems to also get on with the tenants and contractors. We try to deal only with Nadine as otherwise there are many people there and the service is not as personal.
Thank you for your lovely comments. I have passed your feedback to Nadine and everyone else involved at the Bairstow Eves branch. Many thanks, Lucy.
1/5
GoogleThese people are rude and untrustworthy. If you deal with a lady called Minty (Araminta Barnor) do no expect a call back or the truth. A particularly rude lady who just wasted my time and then avoided my calls for two days. Sorry to say but see for youself
Dear Jason, firstly I would like to take this opportunity to thank you for bringing these matters to our attention, I am sorry you feel your experience with Bairstow Eves has been a negative one, however this review relates to our 'lettings' branch. It is very disappointing to read your comments and I would very much like to discuss your areas of concern in more detail. The feedback we receive from our customers is imperative in making any necessary changes to ensure we meet the levels of service we demand as a business and you expect as a customer; I assure you we take every single review very seriously and welcome the opportunity to meet with you personally in an attempt to resolve any issues. Please call me at the branch at your earliest opportunity on 020 8261 7144. Branch Manager
4/5
GoogleNadine it very good, she always deals with our issues promptly and efficiently and seems to also get on with the tenants and contractors. We try to deal only with Nadine as otherwise there are many people there and the service is not as personal.
Thank you for your lovely comments. I have passed your feedback to Nadine and everyone else involved at the Bairstow Eves branch. Many thanks, Lucy.
1/5
GoogleThe communication was bad. We had serious issues with huge leaking and they replied a month later! We were sent bills with penalties cause they were expired but we had never received the bill on the first place.NegativeResponsiveness, Quality, Professionalism
Hi Lena, Please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind Regards, Scott @ Customer Relations
5/5
GoogleFantastic, reassuring service from the property maintenance team. As an 'accidental' Landlord the stress and strains can be a bit much to handle at first but Luarna at the Croydon office has been brilliant. Cant give 6 stars but I would if I could.
Hi Andrew Thank you for leaving this review. I am delighted to hear that Luarna has provided you with such an excellent level of customer service. I agree that it is a shame you can't give her 6 stars! Kind regards, Chris
5/5
GoogleMaxine from the Croydon office has been great dealing with all my questions and queries as a first time landlord. She is extremely professional and the communication has been excellent.PositiveProfessionalism, Value
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleMe and my boyfriend just started to rent a flat with Bairstow Eves Estate Agency and the service was great. Doug the agent that looked after the whole process was very helpful and good to us. Very recommend agency ! Andrea & Mai
Thank you for your 5* review! It is great to read such positive feedback and I will make sure your comments are passed onward to the team. Kind regards, Scott
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
