Every review we hold for the Croydon office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleI have recently completed my contract with them and I have been following with them for excess rent paid which has not been refunded till date after constant follow ups with them. It’s really been disappointing with the way they are handling the situation. Didn’t expected this kind of response and behaviour
Aravind · 27 December 2023
Agent replied · 22 October 2024
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleIt was a great experience to work with Bairstow Eves. My point of contact wa Mariam and she was on the top of her job. She not only assisted in a friendly and professional manner to find me a property but also introduced me to who I call the world class mortgage broker Stephane.
Riti · 23 October 2023
Agent replied · 22 October 2024
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
★★★★★ 5/5
GoogleAmazing absolutely fantastic service...best ever couldn't have chosen anyone else to help with our 1st purchase. So so happy
KelL · 20 May 2025
Agent replied · 16 April 2026
Hello KelL S,
Thank you so much for your amazing 5* review! We're thrilled to hear that you … More
★★★★★ 5/5
GoogleMy partner and I purchased a property in Croydon through Bairstow eves. Throughout the process, their communication was professional, quick, efficient and caring. I highly recommend them if you are buying/selling properties in Croydon area.
Takeshi · 17 October 2024
Agent replied · 22 October 2024
Many thanks Takeshi for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMichael and the team helped with a complex sale and found me a buyer really quickly! Thanks so much for all your help throughout the lengthy process, I really appreciated all you did!
Matthew · 24 October 2018
Agent replied · 22 October 2024
Hi Matthew, thank you for this fantastic 5 star review for Michael and the team at Bairstow Eves in South Croydon. It's great to see that your sale processed quickly with a buyer we introduced! Best wishes, Maryjane.
★★★★★ 5/5
GoogleThe agent did a lot of chasing on our behalf in order to make sure the sale went ahead.
Bernard · 16 April 2025
Agent replied · 16 April 2026
Thank you for your thoughtful 5* review Bernard! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMichael and the team were really helpful and easy to deal with. Worked very hard to get everything progressed smoothly; would absolutely recommend them for anyone looking for a decent estate agents.
Tim · 24 October 2018
Agent replied · 22 October 2024
Hi Tim, thanks for your great review and recommendation. I'm delighted that Michael and the team at Bairstow Eves, Croydon where able to provide such a good service to you. Best wishes, Tracey.
★★★★★ 5/5
GoogleI am not usually a reviewer but we want to thank the whole Croydon / Purley / Sanderstead team and James and Michael for selling our house (after a difficult first attempt), and saving our onward purchase of our dream home. Yes, both were consummate professionals, obviously well-trained through Bairstow Eve’s training programme, used their network of offices to maximise our exposure, showed they were well-informed about the market (both local, and national trends), arrived early for viewings, looked smart, and gave prompt and helpful feedback. But I have realized that being a really good estate agent is about so much more than finding a buyer. To actually achieve the sale, Bairstow Eves actively managed and communicated up and down the chain with agents and solicitors to keep all parties on the same page; guided nervous first time buyers; and were available whenever we needed them for counselling, advice, reassurance, problem-solving, diplomacy, negotiation, and calmness, and that is just what I can think of at the moment. Most people don’t buy and sell many houses in a lifetime, Bairstow Eves got us (and our buyers!) there! I have already recommended them!
Helen · 24 October 2018
Agent replied · 22 October 2024
Hello Helen,
Thank you for taking the time to leave this fantastic 5 star review for the team at Bairstow Eves in Croydon for selling your house. Congratulations on the purchase of your new dream home! I was pleased to read that both James and Michael provided you with their professional expertise and local knowledge throughout both the selling and buying processes. Best wishes in your new home, Maryjane.
★★★★★ 1/5
GoogleThis branch is really devious. I WOULD NEVER DEAL WITH THEM AGAIN. I put an offer in of £!45,000 on a property advertised at £150,000. Spent time with their mortgage advisor ie 1.50 hours everything in order to get paperwork in order. Waited 2 days and rang twice to see what was happening, they said the owner maybe had his own offer. So rang again the following day and never received a call back. Today 3 days later, I see the same property now advertised at £170,000. I call this sharp practice if ever there was. Whilst this is not illegal, it most certainly is unethical.
I am in business locally (surveyor) and I shall take great pleasure in passing the word to friends and business acquaintances regarding Bairstow Eves, in order to make them aware of this franchise branch and the unorthodox procedures used in sales.
£20,000 increase in 3 days is beyond believable, even in this so called"bubble"!
They didn't even have the politeness to return my telephone calls. Shame on you and your deceptive business practices.
Patsy · 25 October 2014
Agent replied · 22 October 2024
I’m very sorry to hear that you have had a bad experience with Bairstow Eves South Croydon. My team and I aim to provide the highest levels of customer service possible and as a regulated business we take complaints and any problems our customers experience very seriously. Any increase in price is at the vendor’s discretion, the branch does not have any control over this. I would like to settle this issue and invite you to contact me to see if your complaint can be resolved. Please contact me or any of the staff at 020 8261 7143 and we will deal with your problem personally.
Branch Manager
★★★★★ 5/5
GoogleWe successfully bought a house with the help of Bairstow Eves, and we were particularly impressed with Aliyah, our main contact and sales negotiator. Aliyah provided excellent service, demonstrating professionalism and efficiency throughout the entire process. She ensured the purchase was completed on time and handled everything smoothly. We highly recommend her and Bairstow Eves to anyone looking to buy a property.
Faiz & Ayesha
Faiz · 24 June 2024
★★★★★ 5/5
GoogleWe used Bairstow Eves online service to sell our property and overall was impressed with the valuation, professional photography, and the arrangement of viewings which I carried out myself.
We managed to sell our property quickly and would recommend and use this option of selling again.
Thank you to Michael and Elle for all your help.
Rebecca · 24 October 2018
★★★★★ 5/5
GoogleIt was a great experience to with Bairstow Eves South Croydon. Our point of contact is Mariam, She is friendly and professional to assist and follow up our question and concern. Thanks!
Chan · 25 April 2024
Agent replied · 22 October 2024
Hi Chan, Thank you for your wonderful review of our local team and providing them with 5*! - Best Wishes, Scott @ Customer Care
★★★★★ 5/5
GoogleGreat Service, always available and helpful through some tricky hurdles during the sale. Aliyah and Shelley in particular are a credit to your business. Would recommend to any. Thank you!
Osian · 25 May 2024
Agent replied · 22 October 2024
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future Osian. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleBella, Elle and Micheal...You are amazing, you made our dreams come true with the purchase of our amazing new home, you have helped over and beyond and from all 5 of us thank you. I know the sale of our home was challenging but win win all round, I would recommend or challenge anyone to better what you as a team do...thank you, Jay, Sina, A, I, A xxx
Jay · 24 October 2018
Agent replied · 22 October 2024
Good Morning Jay,
Thank you for providing this wonderful 5* review for the whole team at Bairstow Eves in South Croydon. It is fantastic to read that with the help of our team you have successfully purchased your dream home, congratulations. We hope you are extremely happy in your new home. Thank you for your kind words for our dedicated sales team. Best wishes, Maryjane.
★★★★★ 1/5
GoogleAbsolute thieves. Make sure you do not give them any holding deposit as they are very scummy, will steal the deposit and ignore your emails after. Nasty ppl
Nur · 23 October 2023
Agent replied · 22 October 2024
Good afternoon, We note that you have spammed several of our accounts with the same comments. If you wish to discuss any concerns you can contact us with full details to Review@Countrywide.co.uk.
★★★★★ 5/5
GoogleGreat service from Aliyah , very professional and helpful from start to finish, would definitely recommend
Przemek · 24 June 2024
Agent replied · 22 October 2024
Hi Przemek, thank you for your kind words about Aliyah! We are delighted to hear about your positive experience with our team. If you need any further assistance, feel free to reach out. Thank you for recommending us!
★★★★★ 5/5
GoogleLaura at Bairstow Eves has been thorough and diligent throughout the whole process of purchasing our first home together. As the process was new to us, Laura helped guide us through all the necessary steps to ensure a smooth transaction. I will definitely look to use Bairstow again in the future for any property sales/purchases.
Ash · 24 October 2019
Agent replied · 22 October 2024
Thank you Ashley for your wonderful and detailed 5* review of our local team. I will of course make sure your kind words are forwarded to the whole team and their Regional Director. Kind regards, Scott
★★★★★ 5/5
GoogleWe had an excellent experience with Ivan and Sash at BE South Croydon. A knowledgeable, responsive, professional and fast working team. Well done gentlemen.
Victoria · 23 October 2023
Agent replied · 22 October 2024
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleIm really happy with service Aliyah done for me till now you need more people like her she is amazing
Besmir · 27 December 2023
Agent replied · 22 October 2024
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
★★★★★ 2/5
GoogleVery interested to read the review below, I did not complete on a house through this agency but I too had a very awkward conversation with Mik Patel and found him very off putting and ruthless in his sales tactics. I won't be using this agency in the future unless it is unavoidable!
Fred · 24 October 2017
Agent replied · 22 October 2024
Hello Fred, thank you for taking the time to leave us this feedback. I am sorry this was your experience. If you would like to go in to further detail regarding your dissatisfaction then please send us an email at review@countrywide.co.uk, Kind Regards.
★★★★★ 5/5
GoogleThanks to Mc for navigating my purchase, from offer to completion. Thanks for dealing with my many queries in a cheerful and helpful way. A good agent in the south croydon area
Dave · 23 October 2022
Agent replied · 22 October 2024
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleTiarnae provided great support throughout this process. She's been a massive help with great communication. 100% made a difficult process much easier.
Ginka · 9 March 2025
★★★★★ 5/5
GoogleBairstow Eves have been prompt, communicative and informative. They’re friendly too see you don’t feel intimated asking questions.
Natasha · 23 October 2023
Agent replied · 22 October 2024
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
★★★★★ 5/5
GoogleExcellent levels of service from the branch after a very bad experience with an agent a few doors down. Michael Griffin the branch manger was excellent from start to finish, very knowledgeable in all aspects of conveyancing and nothing was ever too much. Best agent in the area by a country mile, would have no hesitation in recommending him and his team. If you want to sell your property at the best possible price and make sure that your agent has your best interests at heart he is the only agent in the area to call. Thanks again for all your hard work and support. Stan and Barbara
Stan · 24 October 2017
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.