Every review we hold for the Croydon office, from every platform, shown as written. First names only.
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5/5
GoogleAfter letting my South Croydon flat through Bairstow Eves and Countrywide for 40 years, it is now time to sell.
For the last year and a half Leon De Freitas has been the property manager for the flat, and I wanted to use this platform to recognize, publicly, his formidable service in this role.
He wrote to me to introduce himself upon taking up his appointment, and from that moment on he has been the most wonderful supporter and colleague imaginable. Proactive, enthusiastic, and utterly reliable, he has the patience of Job, and my property could not have been in better hands.
I thank him most sincerely for his professionalism, integrity, and dedication to his position, and I have no doubt that he has an exceptionally fine future in real estate ahead of him.
John TrapΓ©
John Β· 22 December 2025
Agent replied Β· 12 January 2026
Thank you for your kind words about Leon De Freitas and our team at Bairstow Eves and Countrywide. We are honored to have provided you with exceptional service for 40 years, and we are grateful for your recognition of Leon's hard work and dedication. We will make sure to pass along your appreciation to him. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleJust wanted to write what a smooth service I received from the team at Bairstow wifh a special shout out to Tiarnae Fearon-Spencer ans Alliya who were my main contacts and always available to answer the questions that cropped up.
Often i felt relieved to have such professionals on my side.
5 months start to finish!
Salah was also a joy to communicate with.
No hesitation recommending.
Jay
Jane Β· 24 September 2025
Agent replied Β· 22 October 2025
Thank you so much for taking the time to share your positive experience with Bairstow! We are thrilled to hear that our team, especially Tiarnae, Alliya, and Salah, provided you with such smooth and professional service. It was a pleasure helping you and we are always here for any future questions or needs. Thank you for your recommendation. Best wishes, Lucy, Customer Feedback and Support Team.
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5/5
GoogleThank you to Bairstow Eves South Croydon Branch for being such a professional and efficient group of individuals.
Special thank you to Shelly ( branch manager) and Aaliyah( sales negotiator) for guiding me through the process of selling my home and making the entire journey as easy as possible.
They were always available via phone if needed and were very accommodating.
I am so grateful to them and can't recommend their services enough.
Thank you again to the whole team!
Devleen Β· 27 October 2024
Agent replied Β· 10 November 2024
Hello Devleen,
Thank you for your wonderful 5* review! We're thrilled to hear that Shelly and Aaliyah made your home-selling process smooth and stress-free. Your kind words and recommendation mean a lot to us.
Best regards,
Lucy, Customer Relations Team
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5/5
GoogleSalal Hasson has been excellent from start to finish. He is always very kind and helpful and deal all the queries with professional manners.
Kept me informed and up to date every single step of the way.
I am very pleased with his service, highly recommended!!!
Thank you so muchπ
Lina Β· 8 October 2025
Agent replied Β· 22 October 2025
Thank you for leaving us your superb 5* review and recommendation. Thank you for your delightful comments. Best wishes, Lucy, Customer Feedback and Support Team.
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5/5
GoogleWe bought our first home through Bairstow Eves, and needless to say, the experience was seamless. Iβd like to give special mention to Tiarnae Spencer, who was always there to support us throughout the journey and made the entire process smooth and stress-free.
Sreekanth Β· 17 October 2025
Agent replied Β· 22 October 2025
Thank you for choosing Bairstow Eves for your first home purchase! We are thrilled to hear that your experience was seamless and stress-free, and we will pass along your kind words to Tiarnae Spencer. Congratulations on your new home! Kind regards, Lucy, Customer Feedback and Support Team.
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4/5
GoogleI recently completed the sale of my first flat and used Bairstow Eves to show me properties. Miriam was my point of contact. She was amazing throughout the process and made it easy for me as a first time buyer not really knowing what to do. Stephane in the mortgage broker team has also been brilliant, getting me a better interest rate when I was on holiday.
I took off one star as the admin process wasn't 100%. They initially had me living at number 8 which caused a delay in receiving some documents. Also, the insurance company started taking payment when I hadn't completed yet. Staff on the ground are brilliant tho.
Maria Β· 25 May 2024
Agent replied Β· 22 October 2024
Maria Vaz thanks for your great review and your feedback. Best wishes, Lucy, Customer Relations.
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5/5
GoogleWe had a brilliant experience selling our first house through Bairstow Eves, with Aliyah and Shelley leading the charge. Great advice, communication and efficiency, and brilliant support when things got hairy further along in the chain. I would absolutely recommend Shelley and Aliyah, and Bairstow Eves to anyone.
Ishbel Β· 19 July 2025
Agent replied Β· 23 August 2025
Thank you for your 5* review and recommendation. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Feedback and Support Team.
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5/5
GoogleI recently became a first-time homeowner, and I can't speak highly enough of the exceptional service provided by BairstowEves, particularly Aliyah and Shelley. Aliyah's dedication and promptness in providing crucial information, even communicating with the seller when needed, made the entire process smooth and stress-free. Her accommodating nature, allowing multiple visits to the property during my decision-making process, was greatly appreciated.
When Shelley joined the process, their teamwork seamlessly facilitated communication between solicitors, ensuring progress despite numerous delays caused by the legal side. Despite the challenges, Aliyah and Shelley's professionalism and commitment shone through, keeping me reassured and informed every step of the way. Without their dedication, I'm certain the process would have taken much longer than the already lengthy four months.
While the solicitors created stress and obstacles, BairstowEves' agents went above and beyond to ensure open communication and actively pursued resolution. Thanks to their efforts, I'm now the proud owner of my dream home. I highly recommend BairstowEves to anyone embarking on their homeownership journey.
Carmen Β· 26 March 2024
Agent replied Β· 22 October 2024
Thanks Carmen S for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
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5/5
GoogleWe had a really good experience with Aliyah , our sale negotiator, she is very kind, professional and really helpful on everything, at the first time we met her she gave us that vibe we needed to keep us with hope for the process to be successful. She was always available and did her best to realise our stress.We highly recommend Aliyah and Bairstow Eve South Croydon
Vladimir Β· 27 October 2024
Agent replied Β· 10 November 2024
Hello Vladimir,
Thank you for your wonderful 5* review! We're delighted to hear that Aliyah provided you with such a positive experience and the support you needed throughout the process. Your recommendation means a lot to us.
Best regards,
Lucy, Customer Relations Team
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5/5
GoogleI sold my BTL property in record time. Shelly was amazing and had a great amount of prospective buyers and it resulted in 5 excellent offers. I canβt speak highly enough of the service I received.
Amanda Β· 16 October 2025
Agent replied Β· 22 October 2025
Hi Amanda,
Thank you for your fantastic 5* review! We're thrilled to hear that Shelly provided such excellent service and helped you sell your BTL property in record time with multiple offers. Your kind words mean a lot to us.
Best regards,
Lucy, Customer Relations Team
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5/5
GoogleThis is the second time I have used Bairstow Eves South Croydon branch services. The first time was five years ago when I bought my flat and again more recently (November 2023) when I sold it. During the most recent experience, the process was was much longer than I originally anticipated, due to no fault of the branch! The staff there currently, particularly Mariam, Aliyah and Shelley, were very patient, explained the process throughout, were very accommodating especially when arranging viewings and always courteous and helpful. I would highly recommend their services. Thank-you!
Michelle Β· 26 January 2024
Agent replied Β· 22 October 2024
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
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5/5
GoogleTiarnae was massively helpful in a process that doesn't tend to be smooth-sailing. She managed to answer all questions i had and gave great advice regarding my first property. Great communication was something that i couldn't take for granted. Beyond grateful!
Michael Β· 25 March 2025
Agent replied Β· 16 April 2026
Hello Michael,
Thank you for your wonderful 5* review! We're thrilled to hear that Tiarnae was β¦ More
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5/5
GoogleMet Salal at the beginning of the sale process of our house, he is obviously well versed in the pricing of properties in the area and was happy to work with us around achieving the best price. Throughout the sale process with regards to viewings, et cetera he was very transparent about who and when viewings were arranged, and provided feedback to us after each one. He obviously spent time educating our buyers around the output of their survey and at the conclusion of the sale was very active in closing out the final of obstacles. Top Man.
Paul Β· 16 April 2026
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5/5
GoogleMac's team at BE Norbury went above and beyond in helping me progress my sale. It was a long and arduous process and the team (Mac, Salal and Sash) handled it super professionally and with good grace. I have particularly appreciated the efforts they went to in following up with the other parties and keeping me informed throughout. Particular mention to Salal Hassan who was instrumental in proceeding things and was an all round superstar from start to finish. An absolute pleasure working with these guys and I would not hesitate to recommend them for your sale.
Martina Β· 23 October 2022
Agent replied Β· 22 October 2024
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
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5/5
GoogleWhat a fantastic experience from both Rashard and Diggu both had my best interests at heart when searching for a property and supported me greatly as I was a very nervous FTB.
Diggu was amazing and will be working with her with all mortgage renewals and making sure my friends and family are aware. she is kind, patient and so helpful so I could understand fully at every stage. she had made her self contactable and reliable at all times.
My mortgage process went through so quick and even at times I found myself catching my breath at times but her calming nature and support helped throughout the process.
Thank you soo much! x
Rita Β· 23 October 2022
Agent replied Β· 22 October 2024
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
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5/5
GoogleI purchased my first property in March 2025.
Aliyah and Shelley were amazing from the get go. The purchase process ran β¦
Beverley Β· 16 September 2025
Agent replied Β· 22 October 2025
Thank you for choosing Bairstow Eves in South Croydon for your first property purchase, Beverley! We're thrilled to hear that Aliyah and Shelley provided you with a 1st class service and made the process smooth and easy. We appreciate your recommendation! Kind regards, Lucy, Customer Feedback and Support Team
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4/5
GoogleJust sold my house. Bairstow Eves South Croydon did a fine job. Thanks Shelley and all the team.
Kenneth Β· 8 October 2025
Agent replied Β· 22 October 2025
Thank you for choosing Bairstow Eves South Croydon to sell your house! We are so glad we could assist in making the process smooth and successful. Our team, especially Shelley, is dedicated to providing excellent service. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleShelley and her team showed their expertise, experience and patience as well as their ability to communicate. Mia always helpful and goes the extra mile to help out and I would have no hesitation to recommend Bairstow Eves Estate Agents South Croydon to anyone.
Thank you.
WALTER Β· 3 November 2024
Agent replied Β· 10 November 2024
Itβs really lovely to read another 5* review and recommendation Walter. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Relations.
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5/5
GoogleI am very grateful to the team at Barstow Eves in South Croydon. I gave them only 4 weeks to sell my house after trying other agencies for months and ready to throw in the towel. They not only sold it within a week, but supported me the whole way, checking in regularly and pushing things along patiently and persistently, always friendly and helpful. Big shout out to Salal, Omar and McCole! Great team! Thanks very much!
Heart Β· 23 October 2022
Agent replied Β· 22 October 2024
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
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5/5
GoogleDagmara was extremely helpful today and made the process easy and smooth
Peter Β· 13 November 2025
Agent replied Β· 12 January 2026
Thank you so much for taking the time to leave us a review! We're thrilled to hear that Dagmara was able to provide you with a smooth and easy experience. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleShelley and her team were really helpful, open and honest - and they made the sale of my property very easy indeed. Straight talking and good communication. Thanks you.
Jackie Β· 16 May 2025
Agent replied Β· 16 April 2026
Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
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5/5
GoogleShelley and the team at the South Croydon
Bairstow Eves were fantastic, they worked so hard to get my house sale completed. I would recommend to all.
Aaron Β· 16 May 2025
Agent replied Β· 16 April 2026
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
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5/5
GoogleI recently purchased a property through Bairstow Eves and was extremely happy with the help and support I received from Ms Radhika Patel through out the time from initially viewing the property to completion, she was extremely Professional and very helpful.
Radhika kept me informed of every stage of the process and was also able to arrange further viewings with my family.
I would gladly recommend the service and help I received on the most expensive Purchase I made.PositiveResponsiveness, Quality, Professionalism, Value
Sunil Β· 23 October 2021
Agent replied Β· 22 October 2024
Many thanks for the marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
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5/5
GoogleExcellent service from Shelley and Aliyah. Both went the extra mile to get my transaction completed. Extremely nice to deal with and always very helpful. 5 stars.
S Β· 16 April 2025
Agent replied Β· 16 April 2026
Many thanks for your outstanding 5* review and your generous comments. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.