Every review we hold for the Croydon office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe have just finished moving to our new place thanks to Laura the manager. She helped us with a very complex case of leasehold apartment purchase.
Not only Laura helped us to navigate throughout a very long and complicated process, but did an excellent job keeping us updated on a regular basis and proactively progressing the purchase.
Most of all we were really impressed with her knowledge; she was able to communicate most complex issues with our solicitor directly and help to iron out a lot of problems, plus she managed to pull all parties involved together to make things moving in the right direction.
Her experience and input was priceless, and she went the extra mile to make sure we will move in before School Applications deadline!
We are pleased to recommend Bairstow Eves to anyone looking to sell or buy in the South Croydon area.
Anna · 23 October 2020
Agent replied · 22 October 2024
Thank you for your wonderful feedback and 5* review! I will make sure your kind comments are forwarded to our local team and their Regional Director. Best wishes, Scott
★★★★★ 5/5
GoogleEstate Agency is hard work right now, and you need to have an agent who is prepared to put in the hours to deliver. In the Croydon Branch, Elliot and Tenaha both worked really hard to sell my house, and I appreciate all the work they put in. I'd recomend them at Bairstow Eves.
BlueSkyJacky · 23 October 2023
Agent replied · 22 October 2024
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleVery unprofessional service, I would say ridiculous
Our “agent” (young men with long blond hairs) was supposed to let us know about a property, he knew that our offer hasn’t been accepted due landlord wanted family only
He said i’ll call you, he never called us back, we had to call him, multiple times, his answer was, Monday Tuesday i’ll let u know, Monday again, he didn’t called back, he didn’t answer to 2 email, so we call him back on Tuesday and he said, maximum at 12/13 pm i’ll give u an answer, we didn’t hear nothing back from him again, we’ve been calling the agency probably 20/30 times, nobody picked up the phone, the next morning, Wednesday we call them back again, an other agent picked up the phone saying my colleague is not here but your offer is not been accepted already few days ago… that’s ridiculous
Tommy · 22 September 2024
Agent replied · 22 October 2024
Hi Tommy, I am sorry to read you feel this way. The local team do not seem to be able to locate you as a client of theirs and as such I would ask you to check that you have left your comments for the correct office. Alternatively, please feel free to contact us via review@countrywide.co.uk with further details. Kind regards, Lucy, Customer Care.
★★★★★ 5/5
GoogleI recently purchased a property from Bairstow and would highly recommend them . Aliyah was brilliant throughout the process ! She accommodated and helped with every aspect! Thank you Aliyah.
Nez · 21 October 2024
Agent replied · 22 October 2024
Hello Nez,
Thank you so much for your 5* review! We're thrilled to hear that Aliyah provided such excellent service throughout your property purchase. Your recommendation means a lot to us.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleFrom start of the process to the end it was dealt in a very professional way. The email notifications for the viewings are an excellent idea. Thank you Shelley and team
Richard · 22 September 2024
Agent replied · 22 October 2024
Thank you for leaving us your superb 5* review Richard. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleIt was a really good experience buying through Bairstow Eves - Aliyah was extremely friendly, professional, and helpful throughout the process. This was appreciated, especially as a slightly nervous first-time buyer!
Sophie · 22 September 2024
Agent replied · 22 October 2024
Thanks Sophie for your glowing 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleSash has been an absolute dream to work with. He found me my dream house and he didn't even know I was on the market! He was super patient and communicative, as well as just being a lovely human being. I would definitely recommend!
Laura · 23 October 2023
Agent replied · 22 October 2024
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleShelley and her team were very knowledgeable, responsive and helpful throughout the process of selling my flat in Croydon. I would highly recommend them.
Alison · 27 October 2024
Agent replied · 10 November 2024
Hello Alison,
Thank you so much for your wonderful 5* review! We're delighted to hear that Shelley and her team were able to assist you so effectively throughout the sale of your flat. Your recommendation means a lot to us.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleI had a great customer experience at Bairstow Eves thanks to Kerry, Sash and Ivan. Prompt replies, accurate insight in real estate, high quality service. I highly recommend you to choose Bairstow Eves Estate Agent in South Croydon.
Stella · 23 October 2023
Agent replied · 22 October 2024
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleShelley and Aliyah looked after us on the sale of our property and were incredible start to finish. It wasn't an easy process as on the other side our sellers were causing major issues and in fact pulled out of the chain last minute, but …
Rory · 16 July 2025
Agent replied · 22 October 2025
Thank you for your 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleWe found a lovely property with the help of Tiarnae! She was amazing, really helpful and friendly. Did everything to get us our perfect home! Thank you so much!
Anna · 8 October 2025
Agent replied · 22 October 2025
Thank you for choosing us to help you find your dream property! We're thrilled to hear that Tiarnae went above and beyond to assist you. It was our pleasure to make your home search a success. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleWe are buying a property and Kerry has been so understanding and supportive. She makes the stressful time easier. She is professional and knows her job. Thank you
Tita · 11 November 2023
Agent replied · 10 November 2024
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe are buying a property and Kerry has been so understanding and supportive. She makes the stressful time easier. She is professional and knows her job. Thank you
Tita · 23 October 2023
Agent replied · 22 October 2024
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleJust bought my first home with Bairstow Eves S. Croydon. Shelley and Aaliyah really helped in the process, they were always reachable, patient and great to deal with. Would heartily recommend the branch and definitely would consider dealing with them again in the future.
Jefferson · 28 March 2025
Agent replied · 24 April 2025
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 4/5
GoogleThe staff at the local office were extremely supportive, helpful and worked extremely hard to complete the sales. Very happy with their service. Not so happy with the BE head office service who let down their local staff by their slow completion of reviews and checks before issuing sales memorandum.
Daisy · 27 October 2024
Agent replied · 10 November 2024
Hi Daisy,
Thank you for your kind words about our South Croydon team. We're glad to hear you were happy with their service. We apologize for any inconvenience caused by the head office and appreciate your feedback.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleI have used Bairstow Eves to sell a couple of properties recently and Michael and his team provided me with truly exceptional service. They provided invaluable advice and kept me informed of their activity and progress on a regular basis from start to finish. I was very happy with the interest they generated and was impressed by the speed in which sales were agreed. I truly feel that they worked hard to achieve the best price for my properties. As a property developer I have dealt with countless estate agents in the area and when selling in the Croydon area I would not hesitate to use Bairstow Eves again and would recommend Michael and his team to other sellers and buyers.
Matt · 24 October 2018
★★★★★ 5/5
GoogleSash, Kerry, Ivan & Cam were absolutely brilliant. Proactive and very efficient.
I am delighted to recommend them.
Ihtesham · 23 October 2023
Agent replied · 22 October 2024
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
★★★★★ 5/5
GoogleAliyah has been amazing throughout, she helped us find our first home. Strongly recommend!
Bhavik · 27 December 2023
Agent replied · 22 October 2024
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleAliyah has been amazing throughout, she helped us find our first home. Strongly recommend!
Bhavik · 25 December 2023
Agent replied · 24 December 2024
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleVery impressed with Bairstow Eaves in South Croydon. They were responsive, flexible and quick. Their sales team has a lot of experience in South Croydon, which they used to value my property. If you're selling a property in the South Croydon area I would definitely recommend them.
Tom · 22 September 2024
Agent replied · 22 October 2024
Thank you for taking the time to leave us your 5* review and recommendation Tom! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe estate agents here are very efficient and friendly. Thank you to Mac Salal and Rashad for helping us buy our first property
Ronaldo · 23 October 2022
Agent replied · 22 October 2024
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleI scheduled a viewing with the South Croydon Branch of Bairstow Eves with Tarique Cruickshank. I rushed from work to make the appointment, as I did not want to keep him waiting. I arrived on time and was greeted a few minutes later by a young gentleman, whose name I do not know, who drove up the outside the property and advised me 'we don't have the keys'. He then proceeded to tell me that the manager had the keys, and was running behind. No timeframe provided. No attempt to resolve the issue. The man offered me a lift home - which 1) I am not going to get into a strangers car 2) there is a pandemic - why would I get into an enclosed space with someone? I asked when they became aware of the late-running viewings and missing keys. I was advised they were notified at 4.30pm... I then enquired as to why they did not tell me at the time... They said that they figured I was already on my way. Interestingly, I was emailed earlier that day to check I was still attending, AND texted 3 times that day to check... Perhaps they knew even before then... What tops it off, is that no one from Bairstow Eves have contacted me to reschedule the viewing, nor acknowledge their mistake and lack of professionalism since Friday (it is now Monday evening...) So I feel very sorry for the vendor of this property and would question their capabilities strongly.NegativeResponsiveness, Professionalism
Libby · 23 October 2020
Agent replied · 22 October 2024
Hi Libby, Please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind Regards, Scott @ Customer Relations
★★★★★ 5/5
GoogleSpring Developments appointed Bairstow Eves South Croydon to sell our developments of 7 new flats in South Croydon. Our contact was mostly with Laura the manager who throughout the process did an excellent job keeping us updated on a regular basis, agreeing sales at the full asking price and proactively progressing the sales through to completion. For us great communication is paramount, just as important as results. Laura delivered on both, her experience and input was invaluable, she went the extra mile providing an exceptional service and keeping in constant contact with us, sometimes outside of office hours and on her days off. We've sold properties with Bairstow Eves before and are pleased to recommend them to anyone looking to sell or buy in the South Croydon area.
Spring · 23 October 2020
Agent replied · 22 October 2024
Thank you for your wonderful and detailed 5* review! It is brilliant to read that you had such a great experience. I will of course make sure your kind words are made known to the whole team. Best wishes, Scott
★★★★★ 5/5
GoogleTiarnae = 10/10
Very good Teacher, and honest lady
Tropicalyy · 22 September 2025
Agent replied · 22 October 2025
We are so thrilled to hear that you had a great experience with Tiarnae! We pride ourselves on having dedicated and honest teachers who are committed to helping our customers succeed. Kind regards, Lucy, Customer Feedback and Support Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.