Every review we hold for the Croydon office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleHad a great experience with the agency. Jamal, Hayley and Julie were extremely helpful and caring.
Thank you so much for everything, we love the house .
Ewelina · 24 October 2023
Agent replied · 23 October 2024
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleLuke Ball was exemplary in his handling of my first house purchase. Both patient and persistent when required, Luke's tenacity and professionalism in getting my purchase over the line during the COVID-19 pandemic was the tonic I needed for a tough, tough year. Highly recommend.
RichardPositiveResponsiveness
Richard · 24 October 2021
Agent replied · 23 October 2024
Fantastic to read such wonderful comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
★★★★★ 5/5
GoogleKerry Walker has been brilliant right from the start of the sales process to exchange. I would like to thank her specifically and Sash. Many thanks.
Ihtesham · 24 October 2023
Agent replied · 23 October 2024
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleAbsolutely fabulous service would highly recommend Luke Ball from the Purley branch he really made the process so easy and I will be using him for all future sales and purchase, he really could not have done more to helpPositiveResponsiveness, Quality, Professionalism, Value
Joanna · 12 January 2022
Agent replied · 11 January 2025
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleJulie, Hayley and Jamal were extremely helpful and made the whole process from start to finish, easy and incredibly stress free. I publicly thank them all again. Well done - such a fantastic team..
Kerry · 12 January 2023
Agent replied · 11 January 2025
Thank you for your amazing 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHuge thank you to Jamal and all the team. Brilliant service, made the whole progress much easier. They are always at the end of the phone and always prompt with helping you and your needs
Corey · 24 October 2022
Agent replied · 23 October 2024
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWill was so helpful and supportive to me and and wife through out the letting process. He is such a lovely person
Blessing · 11 April 2025
★★★★★ 5/5
GoogleFantastic service from Sam & Callum.
They made buying our first home smooth, and stress-free. Always professional, friendly, helpful and quick to respond, couldn’t recommend them enough!
Emily · 24 August 2025
Agent replied · 23 September 2025
We are delighted to hear about your positive experience with our team, ! Our goal is to provide exceptional service and guidance throughout the home buying process. Thank you for choosing us and for the kind recommendation. Cheers to your new home! 🎉🏡 Kind regards, Maggie, Customer Relations. …
★★★★★ 4/5
GoogleI have recently moved in to a property let by Bairstow eves in caterham. Tom made me feel so relaxed about the move and looked after me very well . I’ve had no problems in fact it’s been like heaven being looked after by Tom at Bairstow eves.
Lesa · 13 January 2020
Agent replied · 11 January 2025
Hi Lesa, I am very pleased to read that Tom looked after you so well. Your kind words and 5* review are very much appreciated. All the very best in your new home, kind regards, Mark
★★★★★ 1/5
GoogleOh my goodness! Who is this Julie?? She is so rude & abrupt , definitely needs to learn some people skills.
Will not be using the purey branch again or recommending !NegativeProfessionalism
Elaine · 24 October 2022
Agent replied · 23 October 2024
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk
Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWas looking for somewhere quick to rent. Hayley , Julie and Jamal made the process so easy, answered all my questions helped me find what I needed. Would recommend and use again
Tom · 24 October 2022
Agent replied · 23 October 2024
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAmazing service from start to finish. Julie, Hayley and Jamal were so helpful and made the whole process easy and painless! Thanks guys I will recommend you to everyone I know :)
Holly · 24 October 2022
Agent replied · 23 October 2024
Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleBairstow Eves have been and are fantastic, we struggled for a long time looking for the perfect property to rent through various lettings agents ... Needless to say non of them came close to dedication and kindness to help us get that perfect place that the team at Bairstow have shown.
Jamal our primary agent has been brilliant in answering all our questions and helping us through the process of our new home as has Julie.
Their positivity has been most welcoming.
Thank you both !!
Laura · 24 October 2022
Agent replied · 23 October 2024
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
★★★★★ 5/5
GooglePersonable and excellent service! Cannot express how helpful Luke was. Always there to help and answer any queries or questions I had! My experience was easy and stress free! Thank you so much for all your supportPositiveResponsiveness, Quality, Professionalism
Kerri · 24 October 2021
Agent replied · 23 October 2024
Hi, thank you for the marvellous 5* review. Many thanks, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMany Thanks to Amy at Purley Branch.
Very professional and easy to communicate during the whole process Thanks again
Meer · 24 October 2023
Agent replied · 23 October 2024
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFriendly agents who were eager to help. They were able to secure appointments and access to the property at short notice as well as relay information back and forth to speed up the process. I found them very considerate with my situation and not pushy at all. Will recommend every time!
Akin · 24 August 2024
Agent replied · 23 October 2024
Thank you Akin for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI had a very pleasant experience, fast and with excellent involvement in the rental process. Thanks to Will Donkor!
Ovidiu · 19 March 2025
★★★★★ 5/5
GoogleOn behalf of myself and my brothers, I should like to express my sincere thanks to Luke, Sophie and Camilla who were so helpful in guiding us through the sale of our late father's home. I can highly recommend your services.
Matthew · 24 October 2020
Agent replied · 23 October 2024
Thank you for your 5* review and kind comments. Your review will be made know to our local team and their Regional Director. Best wishes, Scott @ Customer Relations.
★★★★★ 5/5
GoogleRecently started looking for a flat to rent in the area and Julie And Tom were both very friendly understanding and professional and we have now found a perfect flat, much better than the other estate agents that I had used before them.
David · 25 October 2019
Agent replied · 23 October 2024
Thanks David for the wonderful 5* review and recommendation! It's great to see that Julie, Tom and the Bairstow Eves team once again provided a professional, knowledgeable and friendly service. Best wishes, Lucy.
★★★★★ 5/5
GoogleSophie and Marcus made the process easy, swift and efficient and provided great support throughout.
Prem · 24 October 2023
Agent replied · 23 October 2024
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe had a very good experience. Especially Ivo helped a lot, but also the rest of the team was very nice and helpful. Thank you very much for you all of you, Ivo, Julie, Sophie.
Highly recommended.PositiveResponsiveness, Professionalism
C · 24 October 2020
Agent replied · 23 October 2024
Thank you for your wonderful 5* review and kind comments! Kind regards, Scott @ Customer Relations
★★★★★ 5/5
GoogleFirst time moving and we couldn’t of asked for a better estate agent than Tom to help us with this.
Brilliant service and professionalism, he made us feel very comfortable and relaxed.
Thank you Bairstowe Eves and especially thank you Tom.
Joe · 25 October 2019
Agent replied · 23 October 2024
Thank you Joe for your wonderful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Scott
★★★★★ 5/5
GoogleFirst time renting and Ivaylo made everything so easy, was really responsive kept us well up to date and we couldn't have asked for anyone better to help us with our new home!
Charlotte · 24 October 2021
Agent replied · 23 October 2024
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleLuke Ball helped me to purchase my first home. He kept me informed and reassured, and helped to communicate with the seller all the way to completion. Thanks Luke, really appreciate it.PositiveResponsiveness, Professionalism
Tim · 24 October 2021
Agent replied · 23 October 2024
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.