Every review we hold for the Croydon office, from every platform, shown as written. First names only.
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5/5
GoogleMoving into a new property can be stressful, but William made the whole process very smooth for us. From the first viewing until the final paperwork, he was there to guide us and explain everything clearly.
What impressed me the most was how responsive and reliable he was. Every message and phone call was answered quickly, and he always kept me updated. William is very professional, punctual, and easy to speak with. Nothing was delayed and everything was handled exactly when promised.
I had spoken with several other agencies before choosing this one, and honestly this agency stood out from all of them. I am very happy with the property we found and very thankful to William for all his support. I would definitely recommend both him and the agency in purley to anyone looking for a new home.
Gokul Β· 9 April 2026
Agent replied Β· 16 April 2026
Thank you for your kind words! We're thrilled to hear that William made your move-in process stress-free and provided excellent service. We pride ourselves on being responsive, reliable, and professional and we're so glad that this stood out to you. Best wishes, Lucy, Customer Feedback and Support Team.
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5/5
GoogleAfter dealing with many different agencies, I can confidently say this was the best experience I had with Bairstow Eves in Purley. William was incredibly helpful from day one and made finding a property much easier than I expected.
He took the time to go through every stage with us step by step, making sure we understood everything properly. He was always friendly, approachable, and very dedicated to helping. I especially appreciated how organised he was there was never any waiting around or chasing for updates.
The agency itself was excellent, but Williamβs support and positive attitude made the biggest difference. Thanks to him, the whole process felt straightforward and stress-free. I am very grateful and would happily recommend this agency to others.
Dr.sruthi Β· 9 April 2026
Agent replied Β· 16 April 2026
Thank you for your wonderful review! We are thrilled to hear that William provided you with the best experience at Bairstow Eves in Purley. Our team is dedicated to making the property search process easy and stress-free, and it makes us happy to know we have succeeded. We truly appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team.
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5/5
GoogleCallum was absolutely brilliant during our property viewing! He was really friendly, professional, and incredibly helpful, taking the time to answer all of our questions in detail and making us feel completely at ease. He clearly knows the local area well and went above and beyond to ensure we had all the information we needed.
I would highly recommend Callum at Bairstow Eves in Purley to anyone looking for a great estate agent. Excellent service, thank you!
Jack Β· 13 April 2026
Agent replied Β· 16 April 2026
Thank you for the glowing review and recommendation, ! We are so happy to hear that Callum provided exceptional service during your property viewing. Our team at Bairstow Eves takes great pride in going above and beyond for our clients. Kind regards, Chanelle Aldrich, Customer Feedback and Support Team
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5/5
GoogleI had a fantastic experience working with Callum and the Bairstow Eves team. From the very beginning, they were professional, responsive, and genuinely invested in helping me buy my property.
Communication was clear and timely throughout the entire process, and they were always available to answer questions or provide updates. What really stood out was their attention to detail and in-depth knowledge of the local market it gave me confidence every step of the way.
Thanks Callumβs and the teams hard work and dedication, everything went smoothly and efficiently. I wouldnβt hesitate to recommend using them to anyone looking for a reliable, honest, and proactive estate agent.
Reece Β· 16 September 2025
Agent replied Β· 23 September 2025
Thank you for your kind words! We are thrilled to hear about your fantastic experience with Callum and our team at Bairstow Eves. Our dedication to professionalism, communication, and local market expertise is what sets us apart. It was a pleasure helping you buy your property smoothly and efficiently. Thank you for recommending us. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleI had my property on with another agent and I had one viewing in a month. I then moved to Bairstow Eves and Amy and Will were fantastic and managed to find tenants within a few days. The whole process was very seamless with them and they kept on top of everything brilliantly, would highly recommend them!
Mohamed-yusuf Β· 16 March 2026
Agent replied Β· 16 April 2026
We are thrilled to hear that you had a positive experience with our team at Bairstow Eves, and we were able to find you tenants quickly. Our priority is providing excellent service, and we are grateful for your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleMoving into my new property in Purley has been a smooth and welcoming experience. A special thank you to William Donkor, who was very helpful throughout the process, his support made everything much easier. I would happily recommend both the bairstow eves and Williamβs assistance to others.
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Khalil Β· 16 March 2026
Agent replied Β· 16 April 2026
"Thank you for your kind words! It was a pleasure assisting you with your move to Purley. We strive to make the process as smooth and enjoyable as possible, and we're thrilled to hear that William's support made a difference. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleMy parent's house was on the market for a long time before it came under the radar of the Purley branch. Turned around and sold quicker than I could make a Christmas roast for 12! Hats off to Sam and her team, pleasure doing business with them.
Andy Β· 19 March 2026
Agent replied Β· 16 April 2026
Thank you for your kind words! We are thrilled to have helped sell your parent's house in a timely manner. Our team works hard to ensure a smooth and successful sale. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleVery good first experience with Bairstow getting my new flat. The team did very quick response and been supportive throughout the process. Big thanks to Will and Amy to sort out everything. Couldn't ask for more with house searching from a big distance. Cheerio guys.
Nasif Β· 2 April 2026
Agent replied Β· 16 April 2026
Thank you so much for your kind words! We are thrilled to hear that your first experience with Bairstow was a success. Our team takes pride in providing quick and supportive service, and we are happy to have made your house searching from a distance easier. Kind regards, Lucy, Customer Feedback and Support Team.
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5/5
GoogleWe just had a new property for move in the area and complete all the requirements very fast and secure. Thanks to William Donkor for all the helps.
William Donkor was super helpful with the viewing, and all other things thanks for the smooth process
Kainat Β· 16 March 2026
Agent replied Β· 16 April 2026
Thank you for your review! We are thrilled to hear that William Donkor provided efficient and secure services during your move. We aim to make the process smooth and stress-free for our customers. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleMoving to new property in Purley has been a very good and welcoming experience. A special thank you to William Donkor, who was very helpful throughout the process, his support made everything good . I will recommend the William Donkar assistance to others.
Jawad Β· 16 March 2026
Agent replied Β· 16 April 2026
Thank you for your kind words! We are so glad to hear that your move to Purley was a positive experience and that William was able to provide excellent support. We truly appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleMy experience with Bairstow Eves and in particular William in the Purley branch has been nothing but positive. Today I found the referencing process quite difficult but William made the process so much easier. He phoned people on my β¦
Lindsey Β· 16 March 2026
Agent replied Β· 16 April 2026
Thank you for taking the time to leave such a kind review! We are so glad to hear that William was able to provide you with excellent service and make your referencing process easier. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleHi there ! I'm speechless on the bairstow eves purley brunch ...they are very warm and efficient.
One thing that I really love it is that they really want to see you get ur dream home ...the houses are very top notch , the agents very professional and kinds .
My case was nearly impossible to get it done but Will , Petya and Amy made it possible for my family! I CALL THEM MY ANGELS , BECAUSE THEY DELIVERED A CHRISTMAS MIRACLE FOR MY FAMILY
We are so grateful for you guys and for the excellence on the office.
GOD BLESS YOU ALL
Rossana Β· 4 January 2025
Agent replied Β· 11 January 2025
Thank you for your glowing 5* review Rossana. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.
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5/5
GoogleI have just bought a flat through Bairstow Eves. Richard took me to see it, and another one. He has a very pleasant manner and was accommodating when I wished to see it again. Very helpful and answered all the questions I had fully.
Samantha assisted me with the initial forms that needed filling. When I felt the process was taking too long, she got in touch with the conveyancers to hurry them along.
Dealing with Samantha and Richard has been utterly problem free. They helped at every point of the buying process.
Thanks.
Parvathy Β· 21 November 2024
Agent replied Β· 22 November 2024
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
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5/5
GoogleWe had a great experience renting through Bairstow Eves. Amy and the team were handling all our queries promptly and made the process seamless. I would highly recommend them to anyone.
Timi Β· 10 April 2026
Agent replied Β· 16 April 2026
Thank you for the amazing review! We are so glad you had a great experience with us and we will pass along your kind words to Amy and our team. Best wishes, Lucy, Customer Feedback and Support Team.
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5/5
GoogleWilliam Donkor was very helpful during the whole process and he made sure that everything runs smooth with his constant clear communication. I can't wait to move in and Thanks again Will
Brenda Β· 2 April 2026
Agent replied Β· 16 April 2026
Thank you for the amazing feedback! We are thrilled to hear that William provided exceptional service and made your experience seamless. Kind regards, Lucy, Customer Feedback and Support Team
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4/5
GoogleSam was helpful with the purchase of the property. There were a few efficiencies that couldve been made - as is in any process. My name was spelt wrong in the initial checks that caused a little double work (by another colleague I think?). Either way the process was smooth and we were in contact most of the process. Albeit it was more us giving the agency an update on where we got with things than the other way about.
Regardless everything - Sam has been very helpful in answering all the possibly dumb questions I had when it came to the sale.
Roopal Β· 16 October 2024
Agent replied Β· 23 October 2024
Thank you for your lovely review and thank you for your feedback Roopal. Best wishes, Lucy, Customer Relations.
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5/5
GoogleWe had an exceptional experience working with Jamal during our move to our new home. From the very beginning, he was very professional, attentive, and genuinely dedicated to helping us . Jamal was always available to answer any questions we had, guiding us through every step of the process with patience.
What stood out most was his personalized approach, he truly understood our needs and went above and beyond to make sure we felt comfortable and informed throughout the entire experience.
We couldn't have asked for a better agent in our home-renting journey. Thank you, Jamal for making this such a smooth and enjoyable process!
Nicole Β· 25 September 2024
Agent replied Β· 23 October 2024
We're thrilled to hear about your exceptional experience with Jamal. Your kind words about his professionalism and dedication mean a lot to us. Many thanks for your fantastic 5* review Nicole. Best wishes, Lucy, Customer Relations.
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5/5
GoogleThe entire team at this branch of Bairstow Eves are amazing. Will was great from the viewing, to communication and going the extra mile! Amy was very helpful throughout and clearly is passionate and great at her job, with her good relationship with landlords playing well in my favour. I hope this is the start of a wonderful relationship with them and myself.
Troy Β· 11 May 2025
Agent replied Β· 24 May 2025
Thank you for your 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
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5/5
GoogleI used/using Bairstow Eves Purley to let my Mums property and the service from start from finish has been excellent. A tenant was found within 48 hours of the request. I would particularly like to thank Will Donkor and Amy Rest for their professional and friendly customer service and I would not hesitate to recommend them. They have continued to keep me updated and guided me throughout the process. The tenant has now moved in and I am very happy and hope that going forward given I will receive the same level of attention from the Property Management Team. Thank you
Rose Β· 21 August 2025
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5/5
GoogleWilliam was fantastic, from viewing through to the whole process.
Very happy, Many Thanks to Bairstow Eves, Purley, would highly recommend.
Harry Β· 10 April 2026
Agent replied Β· 16 April 2026
Thank you for choosing Bairstow Eves, Purley! We're thrilled to hear that William provided fantastic service and helped make the whole process an enjoyable one. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleAmy has been brilliant. She over saw the work on my fathers property in Purley and decorated it in a really tasteful way. She has been great with the tenants and is incredibly helpful and hard working. She is a massive asset to Bairstow Eves. I'm not sure why UCLan Animation has come up but this is my work sign in and I'm not sure how to get out of it!! I live in Lancashire and so it was hard for me to visit but I felt safe in Amy's capable hands. She is a good communicator.
Uclan Β· 14 May 2024
Agent replied Β· 10 November 2024
Many thanks Uclan Animation for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
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5/5
GoogleβI had a fantastic experience with this estate agency from start to finish. The team was professional and helpful throughout the entire process, from the very first viewing all the way to key collection.
βThey made what can be a stressful time feel incredibly smooth and straightforward. Communication was excellent, and I always felt well-informed. I highly recommend their services to anyone looking for a seamless move!
#SamanthaGoodman and Team!
Osman Β· 2 April 2026
Agent replied Β· 16 April 2026
Thank you, Samantha! We're delighted to hear that our team made your move a smooth and stress-free process. Our goal is to provide excellent service to all our clients, and we're so glad we could do that for you. Thank you for choosing us and for recommending our services. Best wishes, Lucy, Customer Feedback and Support Team
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5/5
GoogleI would like to express my sincere appreciation to β€οΈWilliam Donkor for his support throughout the process. He was very friendly, professional, and extremely helpful from start to finish. He made everything smooth and stress-free, always available to answer my questions and guide me. I truly appreciate his excellent service. Iβm very grateful for his support and would highly recommend him.
Wills and cece π₯
W Β· 2 April 2026
Agent replied Β· 16 April 2026
Thank you so much for your kind words! It's always our pleasure to provide exceptional service and help you achieve your goals. We are glad to have made the process stress-free and smooth for you. Thank you for recommending us, it means a lot! Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleThe whole team at Bairstowsβs Purley really add a personal touch and make you feel valued as an individual client and not just a number. From first contact Jamal, Hayley and Julie were fully focused on making sure we were happy and had all that we needed to find our perfect home.
What really helped is that the team were open, honest, reliable and at the end of the phone when needed. No question too small.
Thanks again team for all your support and hard work.
Regards
S&E
S_b Β· 24 October 2023
Agent replied Β· 23 October 2024
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
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