Trusted Agent profile

Bairstow Eves Kenley reviews

4.8

★★★★★ Excellent

96 reviews across 2 platforms

3 Station Approach, Hayes Lane, Kenley, CR8 5JD, Croydon CR8 5JD

Bairstow Eves's Croydon office at 3 Station Approach is rated 4.8 out of 5 across 96 reviews on two platforms, including 95 Google reviews rated 4.8. Checked 9 October 2026.

Google logo

4.8 / 5

95

Reviews on Google

This office

Yell logo

5.0 / 5

1

Reviews on Yell

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Croydon office, from every platform, shown as written. First names only.

5/5

Google

We put our house on the market in February not really knowing what we would have to do, both Maxine and Kerry talk us through the process and ensured that we knew what we need to do and kept us updated every step of the way. Covid obviously had an impact on the progress but Maxine made sure she contacted us before being furloughed and said should we need her she could be reached still to help, which i think was going above and beyond & great considering the uncertainty with everything!PositiveResponsiveness, Professionalism

Sarah · 24 October 2020

Agent replied · 23 October 2024

Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Scott @ Customer Relations.

5/5

Google

Great teamwork from them all at Bairstow Eves Kenley. Maxine and her team lined up potential buyers, arranged viewings organised everything, we are quite elderly so it was good that they thought of everything and the house sold very quickly. The process after that was very clear and they managed all of our expectations through to exchange and completion. Thank you Maxine and the team. Highly recommended.

Steve · 24 October 2022

Agent replied · 23 October 2024

Thank you for your wonderful 5* review of our local team and glowing recommendation. I shall made sure the local team are made aware of your kind words along with their Regional Director. Kind Regards, Scott @ Customer Care

5/5

Google

Dianne has been amazing, proactive, persistent, and incredibly helpful in navigating a tough sale. Her fantastic personality makes the process so much easier. 100% recommend! ⭐⭐⭐⭐⭐

Udantha · 12 March 2025

Agent replied · 23 April 2025

Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.

1/5

Google

Oh dear. I usually find Bairstow Eves very good. However, unfortunately, I found this branch to be disorganized (the seller turned up late), rude (they then tried to rush us around the house because they had to 'collect their children'), unknowledgeable (Or perhaps just unwilling to answer basic questions), rude, and quite frankly, we felt Maxine, the branch manager, spent most of her time looking down her nose at us. Which is a shame, as we were prepared to offer the full asking price. Considering the house had been 'on and off' the market for a year, and the owners were now considering a private buyer (perhaps they too had lost confidence in Bairstow Eves Kenley), we feel the discourteous attitude of the manager was a little reckless. Nevermind. We wish the sellers luck, although, we would suggest changing agents.

Kyra · 25 October 2019

Agent replied · 23 October 2024

Good morning, I am sorry if you were not happy in your experience we us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy.

5/5

Google

I recently purchased a property through this branch and I can't speak highly enough of the team. Maxine and Dianne were both brilliant in supporting me through the process, chasing documents, providing updates and responding to my questions. The service was incredibly efficient, professional and responsive. Can't recommend strongly enough!

J · 24 October 2023

Agent replied · 23 October 2024

It has been wonderful to read about your experience with our local team and thank you for your 5 Stars!, Kind regards, Scott @ Customer Care

5/5

Google

Exchanged contracts today. Hurrah! The team at Kenley made this a relatively stress free transaction due to their problem solving skills and getting things done when they say they will. Special thanks go to Brandon and Maxine for chasing probate! Would highly recommend the staff at this branch. Well done!

Marjie · 24 October 2023

Agent replied · 23 October 2024

Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

Kerry, Dianne and Maxine were nothing but helpful and professional when liaising with me in purchasing a property through them. Every enquiry I made was dealt with and answered in a quick and informative manor. They all always responded and never didn’t reply to any question or query that I had. I couldn’t recommend them enough and would definitely use when I come to sell my property.PositiveQuality, Professionalism

James · 24 October 2021

Agent replied · 23 October 2024

Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.

5/5

Google

Recently purchased a property through Bairstow Eves in Kenley. The team there were excellent in all regards with strong local knowledge and experience in helping the purchase go through as smoothly as possible. Maxine and Jenna were always available for whatever questions or practicalities I had and kept me informed throughout of where the various parties were within the chain. Would highly recommend their services to any prospective buyer or seller in the area.

Howard · 25 October 2017

Agent replied · 23 October 2024

Thank you for the wonderful 5* review and recommendation. It is great to see that you were able to take advantage of the straightforward and dedicated approach to estate agency shown time and again by Maxine, Jenna and the team at Bairstow Eves in Kenley. Best wishes settling into your new home. Many thanks, Sarah

5/5

Google

Maxine and her team did a first class job of selling my property, I accepted an offer a week after it was on the market. Their knowledge of Kenley and the surrounding areas makes a true difference when it comes to marketing. Great communication and advice from the team all the way through the sale.

John · 24 October 2022

Agent replied · 23 October 2024

Thank you for your superb 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

A special call out and thank you to Dianne who relentlessly chased down and sped up the housebuying process for me where she could as well as giving sound advice on the process in general. Couldn't have done it without her!

Stella · 24 October 2023

Agent replied · 23 October 2024

Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.

5/5

Google

We purchased our new home through Bairstow Eves in Kenley. The team at Bairstow Eves were professional and supportive throughout the process; happy to recommend.

Mike · 17 February 2026

Agent replied · 17 April 2026

Thank you for choosing Bairstow Eves in Kenley for your home purchase! We are thrilled that our team provided professional and supportive service throughout the process. Thanks for the recommendation! Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

A big thank you to Maxine Taylor and her team at Kenley for the efficient way they handled the sale of my home. From day one I was kept informed of all viewings and offers and after accepting an offer they advised me on the sale and updated me regularly on how it was proceeding right through till the final day of being sold!

John · 24 October 2020

Agent replied · 23 October 2024

Wonderful to read John that you had a fantastic experience with our local Bairstow Eves team and I would like to thank you for taking the time to leave your review and provide our team with 5*! Best wishes, Lucy.

5/5

Google

Great service from Dianne. She was super helpful, got back to us quickly with any queries we had and made sure completion went as smoothly as possible for us. She continue to provide great service after completion - replying back to our emails quickly and responsively.

Suwanja · 6 July 2025

Agent replied · 9 August 2025

Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

Really great job done by the Kenley Team at Bairstow Eves from finding the perfect buyer to progressing the sale of my house under a tight deadline. Thanks to Maxine, Kerry and Dianne who all did a great job keeping me informed and responding to my anxious calls. They really earnt their commission.PositiveResponsiveness

Jo · 24 October 2021

Agent replied · 23 October 2024

Thank you for your glowing 5* review and wonderful comments. Kind regards, Lucy, Customer Relations.

5/5

Google

I would just like to say a Big Thank you to Bairstow and Eves and Especially Maxine who have made the experience of buying our first house stress free and smooth as it could possibly go. I would highly recommend using Bairstow and Eves in the future for there professional service all round. ***** 5 Star

Chris · 24 October 2020

Agent replied · 23 October 2024

Thank you for taking the time to leave us this excellent review, it's great to see that the Bairstow Eves team were once again able to provide their proven, 5* service! Thank you for the recommendation. Best wishes, Lucy.

5/5

Google

Kerry, Maxine and Dianne were a great team to work with throughout the purchasing process.They kept us informed and supported us with keeping everything on track. We couldn't have been happier working with them all, and would recommend them to anyone looking to sell or buy in the Kenley area.

Ella · 24 October 2021

Agent replied · 23 October 2024

Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

I had a first class experience with the Kenley Team at Bairstow Eves. They were courteous, efficient, dedicated, reliable and professional throughout. They went beyond the call of duty and were highly instrumental in enabling a smooth and trouble fee property sale to take place. A special thanks goes out to Tenaha and Maxine. I am indebted to their services and wouldn't have the slightest hesitation in recommending them as the number one estate agents in Kenley.

Michael · 24 October 2023

Agent replied · 23 October 2024

Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.

4/5

Google

The whole team at Birstow eve’s has been brilliant from start to finish with the sale of our property . A special mention to Diane she has been a pleasure to work with throughout the process. 👍🏻 …

Daniel · 24 October 2022

Agent replied · 23 October 2024

Thank you for taking the time to leave us this great review. Kind regards, Lucy, Customer Relations.

5/5

Google

Kerry and the team at Bairstow Eves have been fantastic during the sale of our property. It took a long while to complete and they were always helpful and patient. I would definitely recommend them if you are considering selling in the Kenley area.PositiveResponsiveness, Professionalism

Christine · 24 October 2021

Agent replied · 23 October 2024

Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

Great customer service from the friendly team at Bairstow eves. There were some issues after completion from the developer - Jake and the whole team were very supportive, easy to contact and helped chase for a resolution.

Stephen · 24 October 2022

Agent replied · 23 October 2024

Thank you for your amazing comments and 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

I would like to say a big thank you to the Kenley Bairstow Eves team for selling our property, especially Maxine for sticking by us during the lengthy process. We finally got there in the end and don’t think we would have achieved this without your level of input and professionalism. Highly recommended!!! :D

Dan · 25 October 2018

Agent replied · 23 October 2024

Thank you Daniel for this amazing 5* review of Bairstow Eves in Kenley, especially for Maxine. It is wonderful to read how supportive you found the branch team and how they came across as professional in all aspects. Brilliant to see that you would highly recommend us. Thank you once again, Scott.

5/5

Google

Recently completed a sale with Bairstow Eves, Maxine, Kerry and Dianne were great. We had lots of issues along the way but they were dealt with efficiently. Great communication, their customer service is amazing always going that extra mile. Would definitely recommend them.

Faye · 24 October 2021

Agent replied · 23 October 2024

Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

Many thanks to Maxine, Jenna and Connor for a very speedy and friendly process. They organised lots of viewings and worked hard to get a sale for me, and kept me informed all the way along the line, to a successful completion. I would thoroughly recommend Bairstow Eves in Kenley.

Cindy · 25 October 2019

Agent replied · 23 October 2024

Thank you Cindy for your wonderful 5* review and kind recommendation of Maxine, Jenna, Connor and our local Bairstow Evess team. Best wishes, Scott

5/5

Google

We viewed a lovely property with Jake recently, and were so impressed with his professionalism and knowledge. We have been searching for a property for nearly 2 years and have been to nearly 100 viewings in that time, but we've never come away from a property feeling as well-informed as we did with Jake. He made the whole viewing a pleasure, as his personality (even from behind a mask) shone through and he made us feel so comfortable and listened to. We've come across estate agents who seem focused on the commission, but with Jake we felt that he wanted the best for us. In the end we did not put an offer in on the property, but we wanted to give Jake some positive feedback for the experience he gave us. He's a huge asset to Bairstow Eves 👍

Ben · 10 January 2023

Agent replied · 9 January 2025

It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Bairstow Eves's Google reviews

Questions about Bairstow Eves Kenley

How many reviews does Bairstow Eves Kenley have?

Bairstow Eves's Croydon office has 96 reviews across two platforms: 95 on Google, 1 on Yell. Reviews may appear on more than one platform. Checked 9 October 2026.

What is Bairstow Eves Kenley's rating?

Bairstow Eves Kenley is rated 4.8 out of 5 across all 96 reviews, and 4.8 out of 5 on Google from 95 reviews, checked 9 October 2026.

Where is Bairstow Eves's Croydon office?

Bairstow Eves Kenley, 3 Station Approach, Hayes Lane, Kenley, CR8 5JD, Croydon CR8 5JD.

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Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.