Trusted Agent profile

Bairstow Eves Kenley reviews

4.8

★★★★★ Excellent

96 reviews across 2 platforms

3 Station Approach, Hayes Lane, Kenley, CR8 5JD, Croydon CR8 5JD

Bairstow Eves's Croydon office at 3 Station Approach is rated 4.8 out of 5 across 96 reviews on two platforms, including 95 Google reviews rated 4.8. Checked 9 October 2026.

Google logo

4.8 / 5

95

Reviews on Google

This office

Yell logo

5.0 / 5

1

Reviews on Yell

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Croydon office, from every platform, shown as written. First names only.

5/5

Google

We recently purchased our new home via Bairstow Eves, the Kenley branch, and we can’t speak highly enough of Maxine and the team who oversaw all aspects of our purchase. From the initial viewing all the way through to collecting the keys Maxine was on hand to support us, always contactable and kept us updated throughout. During what was a stressful time for us, we really appreciated the level of service we received and wouldn’t hesitate in recommending this branch to anyone who is thinking of buying or selling. You made the process much easier for us. Thank you for all your help throughout. Suzanne, John and Amelia from our new home.

Suz · 3 April 2026

Agent replied · 17 April 2026

Thank you, Suzanne, John, and Amelia, for your kind words! We are thrilled to hear that Maxine and the team at Bairstow Eves Kenley provided you with exceptional service during your home buying process. We strive to make the process as stress-free as possible for our clients, and we are so happy we could do that for you. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

We recently bought our home through Bairstow Eves Kenley and it has been a real pleasure dealing with the whole team there. The experience has genuinely been excellent. The team have been incredible helpful, supportive and proactive from start to finish. A special mention to Dianne who has been kind, patient and always willing to go the extra mile to make sure we felt informed and reassured. Buying a house can be stressful, but Dianne has definitely make everything feel that bit easier. Very grateful to the whole team and would highly recommend to anyone looking to buy or sell in the area.

Ben · 17 March 2026

Agent replied · 17 April 2026

Thank you for sharing your positive experience with Bairstow Eves Kenley and our amazing team. We're thrilled to hear that Dianne and the rest of our team were able to provide excellent service throughout your home buying process. We strive to make the experience as stress-free as possible and it's great to hear that we succeeded. Your recommendation means the world to us. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

I sold my house recently through Bairstow Eves. I was very impressed by Maxines in depth knowledge of the area and her pricing turned out to be spot on as I had a good offer immediately after the house went on the market! The team were very efficient and reassuring during what turned out to be a surprisingly smooth process and I would particularly mention Dianne who was very easy and helpful to deal with. Highly recommended.

Gareth · 27 March 2026

Agent replied · 17 April 2026

Thank you for choosing Bairstow Eves to sell your home! We're thrilled that our expertise and pricing led to a quick and successful sale. Our team is dedicated to providing efficient and reassuring service for a smooth process. Thank you for mentioning Dianne, we pride ourselves on having helpful and easy-to-work-with staff. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

We chose to appoint Bairstow Eves as Agent for the sale of our property as they have extensive local knowledge of Kenley and the surrounding areas. Led by Maxine the entire Team are extremely professional and have provided an excellent level of Customer Service. We are extremely grateful to Abi in particular for securing the sale of our home and for being so proactive in managing the processes through to completion. We highly recommend Bairstow Eves Kenley if you are intending to buy or sell a property in the local area.

Sue · 17 January 2026

Agent replied · 17 April 2026

Thank you for your wonderful review! We are thrilled that you had a positive experience with Bairstow Eves Kenley and our team. We couldn't be happier that Abi and Maxine were able to provide you with exceptional service and help you secure the sale of your home. Thank you for recommending us to others in the local area. Best Wishes, Lucy, Customer Feedback and Support Team

5/5

Google

I used the team at Bairstow Eves, Kenley branch to sell my property. I met with other agencies before making my decision but from my meetings with Maxine I knew almost instantly who I was going to choose. Maxine’s experience and knowledge of the area was a real factor for my decision and I knew my property would be appraised correctly. The other members of the team, Dianne and Abi, were so helpful and supportive and always answered any enquiries I had promptly and professionally. I couldn’t have asked for any more from them and can’t recommend this team highly enough if you are looking to buy or sell a property in Kenley and the surrounding areas.

Martin · 17 October 2025

Agent replied · 17 April 2026

Thank you so much for choosing Bairstow Eves and our fantastic team at the Kenley branch to help you sell your property! We always strive to provide top-notch service and we're thrilled that Maxine, Dianne, and Abi were able to make your experience a positive one. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Wife and I are first time buyers and the team at B.E Kenley have been nothing short of excellent from start to finish. Professional, informative and great communication throughout the process from the team, especially Dianne who always kept us up to date and chased the vendor/solicitors when needed. The rare occasions Dianne wasn't available, the rest of the team led by Maxine; Abbie and Brandon were always well-informed with the current situation at hand. Would highly recommend.

Siju · 28 December 2023

Agent replied · 23 October 2024

Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.

5/5

Google

Thank you Kenley Branch A big thank you to all the team at Kenley BairstowEves. I purchased my property almost four years ago from the Kenley branch and this month sold it using the same team. Nothing was too much trouble for this professional team and Tenaha Taylor was amazing. Always so helpful with not only my sale but also with my onward purchase. My conveyancing was a complete nightmare but with the help of Tenaha I made it through and I can't thank her enough. I highly recommend the Kenley branch and now Tenaha has moved to Croydon branch, I know that anyone who buys a property through them will be in great hands. Thanks to all the team!

Stephen · 24 October 2023

Agent replied · 23 October 2024

Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

From the very beginning of my journey to sell my shared ownership flat, the team at Bairstow Eves in Kenley demonstrated exceptional professionalism and dedication. Their swift arrangement for a top-notch photographer ensured that my property was showcased in the best possible light. In a challenging market, their expertise and proactive approach led to identifying a suitable buyer in no time. What truly stood out was their commitment to keeping the lines of communication open. Maxine and Dianne, in particular, were invaluable assets throughout the process. Even when faced with complexities, they navigated the situation with unparalleled perseverance, ensuring every hiccup was addressed promptly and efficiently. I wholeheartedly recommend Bairstow Eves Kenley. A huge thank you to Maxine, Dianne, and the entire team for their relentless efforts and support!

Antonio · 24 October 2023

Agent replied · 23 October 2024

Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations

5/5

Google

As house sales go, a really relaxed and stress free experience. This was down, in the main, to the relationship with Tenaha at Bairstow and brilliant communication with all parties involved. There was lots of opportunity for the house sale to fall off the “tracks”, yet her ability to spin all those “proverbial” plates, made all parties feel at ease and knowing that it was all under control. The ability to be candid, yet understanding with individuals, when the industry can dictate, perhaps a demagogic behaviour, is a rare commodity in my experience. An opportunity to also say thank you to Maxine and Jake who have also helped me previous sales and purchases too.

Robson · 24 October 2023

Agent replied · 23 October 2024

Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

We would like to Highly Recommend Bairstow Eves Kenley. From the onset everything was great. A professional pro active team approach from viewings through to completion. Maxine and Diane were outstanding in every way possible. This included keeping us up to date with the chain from top to bottom. They were pivotal in keeping lines of communication open between all parties and were supportive through a difficult stressful process. All questions and queries were answered promptly, giving us a supportive excellent service. Thank you Maxine, Diane and all the team. Rosa and John.

Rosa · 24 October 2023

Agent replied · 23 October 2024

Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

A big thank you to all the guys at Bairstow Eve Kenley for their professionalism and consideration when managing our recent house move. Thank you to Brandon for managing visits, Dianne for tracking and communicating progress and a particular thank you to Maxine for her dedication and commitment to ensuring a positive experience. We hit one or two potential problems on the way which she gave her immediate attention to, quickly and calmly resolving with positive outcomes. Good job!

Pete · 24 October 2023

Agent replied · 23 October 2024

Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.

5/5

Google

Maxine and the team at Bairstow Eves Kenley have done an amazing job selling my house. They kept me updated throughout the whole process l found them very professional

Kevin · 17 October 2025

Agent replied · 17 April 2026

Thank you for your kind words! We are thrilled to hear that we were able to provide you with a professional and efficient selling experience. It was a pleasure working with you, and we are happy to have helped make the process as smooth as possible. Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

The whole team at Bairstow Eves Kenley were amazing with the handling of selling our house. After meeting with a few estate agents we decided on Bairstow Eves and very glad we did. Right from the initial meeting up to completion of sale …

Doug · 17 April 2025

Agent replied · 9 January 2025

Many thanks Doug for the fantastic recommendation and 5* review. I have passed your flattering comments onto Maxine, Abi and Dianne and the Kenley branch. Kind regards, Lucy, Customer Relations.

5/5

Google

Great company to deal with. They have been friendly, efficient, they have always been there to answer our questions and, have made us comfortable at every stage of the process, all staff are 100% dedicated along with the total understanding of your expectations. We would definitely recommend this estate agency as they go out of their way to get results for their clients. A particular thanks to Tenaha and Maxime at Kenley

Carmelo · 24 October 2023

Agent replied · 23 October 2024

Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.

5/5

Google

Abi is looking after the sale of my apartment , she is excellent at her job, friendly and very efficient😊 …

Janez · 17 October 2025

Agent replied · 17 April 2026

Thank you for your kind words! We're so happy to hear that Abi has provided excellent and efficient service for you. We take pride in our team's professionalism and friendliness and it's great to know that it's appreciated. Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

Just wanted to write a review as we felt the service we received from Tenaha was nothing short of outstanding. We viewed a property with her and instantly fell in love. Tenaha worked super hard and went above and beyond giving us daily updates so we were fully aware of what was happening from start to finish. She instantly sold our house making the whole process as stress free as possible. Highly highly recommend using Tenaha, Maxine and the whole team in Kenley.

Claire · 24 October 2022

Agent replied · 23 October 2024

It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.

5/5

Google

I contacted bairstow eves Kenley during the latter part of lock down. We had been searching for a property for more than 2 years and had a very low opinion of estate agents by this point as we had found them to lack professionalism and integrity. As soon as we contacted the bairstow eves team at Kenley however it was obvious immediately that this was going to be a quality customer focused service. The manager Maxine was the first person we spoke to and she immediately understood our needs and went to work assuring us that our experience with the team would be a positive one. They absolutely delivered on that promise. Throughout the buying process we were kept informed and dealt with in a very honest way - even if the news that was being communicated was not necessarily good/in our favour. This was what we expected from a professional organisation. The end result was very satisfactory and we couldn't be happier to have found a home through them and are happily setting in. Thanks to the Maxine, Kerry and the whole team there for making what could be a very stressful experience far less so. A rare culture in the estate agents game. Lorenzo & Jan Hall

Lorenzo · 24 October 2022

Agent replied · 23 October 2024

Thanks for the wonderful 5* review and your kind words! Best wishes, Lucy, Customer Relations.

5/5

Google

My partner & I have recently bought our first home and Tenaha & the team at Bairstow Eves were brilliant throughout the entire process. Buying a home can be very daunting and they made sure that we were updated every step of the way and went above and beyond when needed to ensure that things went as smoothly as possible. Although parts of the process were difficult due to our solicitor being awful, Tenaha was consistently helpful and proactive. I’m very grateful to have worked with such an amazing estate agent! Thank you to Tenaha, Diane, Jake & Maxine for all of your help throughout the process.

Louise · 24 October 2022

Agent replied · 23 October 2024

Many thanks for your marvellous 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

We recently sold our property with the Kenley branch and I can honestly say they have given a 5 star service. In particular Jake, Maxine and Diane. Their customer approach is 2nd to none, I was regularly updated and always left feeling confident. They possess an incredible knowledge of the Kenley area and acted quickly and professionally when it came to getting the property on the market, before I knew it we had an offer! They are a very resilient team who I would recommend to anyone should you find yourself selling or buying. Thank you to you all, dream team!

Jade · 24 October 2022

Agent replied · 23 October 2024

Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.

5/5

Google

Recently sold our house through Bairstow Eves, Kenley. We chose them because they are well established and The Branch Manager, Maxine has a superb knowledge of the area. Maxine, Abi and Dianne provided us with professional expertise, and kept us informed each step of the way. They are very approachable, friendly and get the job done. Would have no hesitation in recommending them.

Colin · 17 November 2025

Agent replied · 17 April 2026

Thank you so much for your kind words! We are thrilled that you had a positive experience with our team at Bairstow Eves, Kenley. We strive to provide excellent service and we are so glad that Maxine, Abi, and Dianne were able to help you sell your home successfully. Your recommendation means the world to us! Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Maxine, Diane and Abi were brilliant - Thank you all so so so so much for all the phone calls, emails and most of all moral support when I called up in a panic. …

Laura · 17 April 2025

Agent replied · 11 April 2025

Thank you for your 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.

5/5

Google

I highly recommend Bairstow Eves Kenley. I recently sold my house through Maxine and her team, and I have also bought my new dream home with this branch. I felt the team were proactive, professional and had my interests at heart throughout this process. Maxine provided honest advice and was always available to discuss questions and concerns. Because of her honest approach we sold our home quickly. We were delighted but had not found a new one. Maxine was instrumental in helping us find our dream home, we were registered with every agent in the area so I am able to compare this process against competItors. Every single property she presented to us met the brief. I feel this branch have the best quality of properties in the area. She showed us round herself and was knowledgeable. When it came to securing the house I could tell she had the vendor’s interests at heart, but after getting to know her I also felt she wanted to help me and my family find a home we would love too. If you want sell your home quickly or if you want to live in Kenley this is the agent i would recommend.PositiveResponsiveness, Quality, Professionalism

Jini · 24 October 2021

Agent replied · 23 October 2024

Thank you for the wonderful recommendation and 5* review. Best wishes, Lucy Customer Relations.

5/5

Google

A truly exceptional service from the Kenley branch of Bairstow Eve, who put together a stunning marketing package for our property. After two back-to-back open days, they were inundated with offers far higher than the initial asking price. Maxine and Kerry went above and beyond our expectations and were always swift to reply to any calls or emails. They went out of their way to answer any questions and were more than happy to advise on the properties we viewed even if they were on with another agency. They both know the area like the back of their hand and with a wealth of experience behind them, I cannot recommend this team highly enough. A five star rating for a five star, professional and lovely team.PositiveResponsiveness, Quality, Professionalism, Value

Tash · 24 October 2021

Agent replied · 23 October 2024

Thanks Tash for the wonderful 5* review, recommendation and your kind words! Best wishes, Lucy, Customer Relations.

5/5

Google

Bairstow Eves weren't our agents but agents of the vendor of our new property. Kerry and the rest of the team have been truly fantastic with great communication and dedication, always on hand to support. I'm well aware that our chain would have fallen apart numerous times without their hardwork. When the time comes for us to sell I will look no further than this amazing set of hands. I cannot thank Kerry enough.PositiveResponsiveness, Quality, Professionalism

Daniel · 24 October 2021

Agent replied · 23 October 2024

Thank you for taking the time to leave us your amazing 5* review. Best wishes, Lucy, Customer Relations.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Bairstow Eves's Google reviews

Questions about Bairstow Eves Kenley

How many reviews does Bairstow Eves Kenley have?

Bairstow Eves's Croydon office has 96 reviews across two platforms: 95 on Google, 1 on Yell. Reviews may appear on more than one platform. Checked 9 October 2026.

What is Bairstow Eves Kenley's rating?

Bairstow Eves Kenley is rated 4.8 out of 5 across all 96 reviews, and 4.8 out of 5 on Google from 95 reviews, checked 9 October 2026.

Where is Bairstow Eves's Croydon office?

Bairstow Eves Kenley, 3 Station Approach, Hayes Lane, Kenley, CR8 5JD, Croydon CR8 5JD.

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