Bairstow Eves Croydon reviews

★★★★★ 5/5

Google

Amy and the team at Bairstow Eves are friendly, professional, and always willing to help. Their excellent communication and commitment to customer service make them a fantastic team. Highly recommended.

Emily · 12 June 2026

★★★★★ 5/5

Google

Hi there ! I'm speechless on the bairstow eves purley brunch ...they are very warm and efficient. One thing that I really love it is that they really want to see you get ur dream home ...the houses are very top notch , the agents very professional and kinds . My case was nearly impossible to get it done but Will , Petya and Amy made it possible for my family! I CALL THEM MY ANGELS , BECAUSE THEY DELIVERED A CHRISTMAS MIRACLE FOR MY FAMILY We are so grateful for you guys and for the excellence on the office. GOD BLESS YOU ALL

Rossana · 3 January 2025

★★★★★ 5/5

Trustpilot

Leah Roots of Bairstowe Eves

Leah Roots of Bairstowe Eves, has been absolutely fantastic. Acting like a Project liaison, she contracted suppliers who refurbed our property well in time for our new Tebants. Leah added that extra bit that made the outgoing and incoming Tebancg a breeze Based on this, we would recommend Leah every time.

Russ · 29 July 2026

★★★★★ 5/5

Google

I have just bought a flat through Bairstow Eves. Richard took me to see it, and another one. He has a very pleasant manner and was accommodating when I wished to see it again. Very helpful and answered all the questions I had fully. Samantha assisted me with the initial forms that needed filling. When I felt the process was taking too long, she got in touch with the conveyancers to hurry them along. Dealing with Samantha and Richard has been utterly problem free. They helped at every point of the buying process. Thanks.

Parvathy · 26 November 2024

★★★★★ 5/5

Trustpilot

Great Service

I've been with this agency for years and recently had my property re-let. Communication was excellent throughout, with quick replies and clear updates. A special thank you to Clairessa, who made it all effortless. Highly recommend to any landlord!

Lieu · 29 September 2026

★★★★★ 5/5

Google

We had a great experience renting through Bairstow Eves. Amy and the team were handling all our queries promptly and made the process seamless. I would highly recommend them to anyone.

Timi · 11 April 2026

★★★★★ 5/5

Google

William Donkor was very helpful during the whole process and he made sure that everything runs smooth with his constant clear communication. I can't wait to move in and Thanks again Will

Brenda · 2 April 2026

★★★★★ 4/5

Google

Sam was helpful with the purchase of the property. There were a few efficiencies that couldve been made - as is in any process. My name was spelt wrong in the initial checks that caused a little double work (by another colleague I think?). Either way the process was smooth and we were in contact most of the process. Albeit it was more us giving the agency an update on where we got with things than the other way about. Regardless everything - Sam has been very helpful in answering all the possibly dumb questions I had when it came to the sale.

Roopal · 11 October 2024

★★★★★ 5/5

Google

Amy has been amazing. She found me the perfect property and was very attentive and helpful throughout. Sadly this one wasn’t for me (for personal reasons) and I am looking forward to the property hunt starting again soon with the help of Amy!!

Sian · 17 December 2025

★★★★★ 5/5

Trustpilot

Amazing customer service from start to…

Amazing customer service from start to finish! The team especially Jessica, Precious, Jay was incredibly friendly, helpful, and supportive throughout the entire process of helping me get my property. They kept me informed every step of the way and made everything smooth and stress-free. I truly appreciate the patience and care shown by all 3 of them and i highly recommended them. Thank you once again to the team.

Shaik · 4 February 2026

★★★★★ 5/5

Google

We had an exceptional experience working with Jamal during our move to our new home. From the very beginning, he was very professional, attentive, and genuinely dedicated to helping us . Jamal was always available to answer any questions we had, guiding us through every step of the process with patience. What stood out most was his personalized approach, he truly understood our needs and went above and beyond to make sure we felt comfortable and informed throughout the entire experience. We couldn't have asked for a better agent in our home-renting journey. Thank you, Jamal for making this such a smooth and enjoyable process!

Nicole · 25 September 2024

★★★★★ 5/5

Google

The entire team at this branch of Bairstow Eves are amazing. Will was great from the viewing, to communication and going the extra mile! Amy was very helpful throughout and clearly is passionate and great at her job, with her good relationship with landlords playing well in my favour. I hope this is the start of a wonderful relationship with them and myself.

Troy · 12 May 2025

★★★★★ 2/5

Trustpilot

They need to learn Property Ombudsman code of conduct.

We recently viewed a period apartment in Folkestone through Bairstow Eves. We had noticed that around 4 of the 5 apartments in the block had gone up for sale over a relatively short period of time, so we checked outside the property with ‘the sales negotiator ‘ if there was anything going on, or was it 1st May legislation with renters rights maybe? We were told categorically there was nothing untoward. We were told that an apartment had sold, another was being refurbished, and that this particular apartment was still for sale. We went ahead with the viewing and the apartment was a lot more rundown than the pictures could be demonstrated which was disappointing as it needed a total refurbishment . Anyway we saw the potential, so subsequently put in an offer. Everything seemed to be moving along and there was a lot of communication that day. Then, that evening, Claire, the branch manager, contacted us to ask whether we were aware that a Section 20 notice had been served? We weren’t aware of it at all. This was obviously a huge shock, particularly as we live around 90 minutes drive away (On a good run) from Folkestone. We had spent a considerable part of the day travelling there and back, including coming back through rush hour, only to discover afterwards that there was a significant issue relating to the building. Claire explained that the roof required repairs and that there was only around £10,000 in the contingency fund. So reading between the lines …Once the work was carried out, the apartments would most likely have to contribute towards the cost. In the construction industry ourselves, we asked to see the surveyor’s report so that we could understand exactly what was required. Claire then told us that the vendor had requested several times that the freeholder share copy of the report & quotes but had been unable to obtain it. At that point we decided to withdraw from the purchase. Firstly if Section 20 has been served we understand that this should have been disclosed on the property details. It wasn’t on the paper details we were given and it wasn’t on the online property details either. We appreciate Claire being honest with us once the offer process was underway and for bringing the Section 20 to our attention. We just wish this information had been made clear before we travelled to view the property and certainly before we put an offer in. We lost a considerable amount of time travelling and viewing a property that, had we known about the Section 20 and the potential costs involved, we would not have gone to see in the first place. Our frustration is not therefore isolated to there being a Section 20 served, these things happen with properties … but that we specifically asked whether there was anything untoward with the block and were told there wasn’t. We appreciate Claire’s honesty. We just wish our time hadn’t been wasted. It is poor such data was withheld. We really did thankfully get out at the right time of the sale process as it was definitely not a sound investment .. It would be maybe beneficial if Bairstow Eves estate agents familiarise with ‘ The property ombudsman code and consumer law ‘, estate agents are expected to disclose material information in the listing and help buyers as soon as they become aware of anything that would affect the buying decision. That includes sharing data of pending major works, a section 20 notice and a thin reserve fund. I would urge you to ask more questions before doing viewing is sales details are not disclosing the full picture of what’s going on with the listing. For us, Claire did the right thing by us (We are grateful for the honesty) but something went a miss with the process for sure!

Mrs · 2 October 2026

★★★★★ 5/5

Google

I had a really great experience working with William Donkour. He was kind, patient, and very helpful throughout the whole process of getting my house. He made everything easy to understand and was always willing to support and answer my questions. His professionalism and friendly approach made the experience much less stressful. I truly appreciate his help and would happily recommend him to anyone looking for a trustworthy and supportive housing agent.

Daniel · 12 April 2026

★★★★★ 1/5

Trustpilot

DO NOT TRUST BAIRSTOW EVES, Property Rented Without a Valid Licence

I am writing this to warn other families. My family and I have experienced nothing but stress and chaos since renting a property through Bairstow in May 2026.After moving in, we discovered to our horror that the property was let without a valid property licence. When we raised this serious legal issue, the agency completely absolved themselves of responsibility, blaming the landlord. Under UK housing law, letting agents have a strict legal duty to verify and ensure proper licensing is in place before letting a property.The customer service at this branch is shockingly unprofessional. Particular staff members, Mehmet, Rejaul, and Exene, are completely evasive. They take weeks to respond to emails and refuse to answer the phone. On the rare occasion we do manage to speak to them over the phone, they make empty promises to send over details, only to go completely silent and ignore all subsequent emails.Avoid Bairstow at all costs if you value your peace of mind and legal safety. They take your money and completely abandon their legal obligations.

Mubeshir · 10 September 2026

★★★★★ 5/5

Google

It’s been a very good experience with Bairstow Eves letting staffs. They were very friendly, professional and helpful. I sincerely appreciate their support and how they were always ready to assist. Thumbs up to William Donkor, he really assisted beyond my expectations. I would recommend Bairstow Eves letting to those around me.

Aigbe · 12 August 2026

★★★★★ 5/5

Google

William was fantastic, from viewing through to the whole process. Very happy, Many Thanks to Bairstow Eves, Purley, would highly recommend.

Harry · 11 April 2026

★★★★★ 1/5

Trustpilot

I have been calling Cannock office for…

I have been calling Cannock office for weeks trying to get a viewing of a house but they do not answer. I have emailed and left voice messages to no avail, I guess I won’t get to view that house then?! I have heard they are going into liquidation which could be the reason, either way it is not a good service. Good luck to those selling their houses with them, you might want to review your contract and use elsewhere!

Bev · 4 September 2026

★★★★★ 5/5

Google

​I had a fantastic experience with this estate agency from start to finish. The team was professional and helpful throughout the entire process, from the very first viewing all the way to key collection. ​They made what can be a stressful time feel incredibly smooth and straightforward. Communication was excellent, and I always felt well-informed. I highly recommend their services to anyone looking for a seamless move! #SamanthaGoodman and Team!

Osman · 2 April 2026

★★★★★ 5/5

Google

I heard an amazing experience with Mr William Donkor and his team at Bairstow Eves. Their service was top notch as they provided me with all the assistance I needed to secure the perfect accommodation. Thank you.

Anthony · 15 November 2025

★★★★★ 5/5

Google

Amy has been brilliant. She over saw the work on my fathers property in Purley and decorated it in a really tasteful way. She has been great with the tenants and is incredibly helpful and hard working. She is a massive asset to Bairstow Eves. I'm not sure why UCLan Animation has come up but this is my work sign in and I'm not sure how to get out of it!! I live in Lancashire and so it was hard for me to visit but I felt safe in Amy's capable hands. She is a good communicator.

Uclan · 27 April 2024

★★★★★ 5/5

Google

Great communication throughout. Informative and professional from Amy and her team.

Mike · 12 June 2026

★★★★★ 1/5

Trustpilot

My experience with this letting agency…

My experience with this letting agency was extremely disappointing. I paid a holding deposit for a property and expected clear communication throughout the referencing process. Unfortunately, I received very little communication and had to repeatedly contact the agency myself to find out what was happening. What I found particularly disappointing was that I was not contacted to be informed that my referencing had failed. I only found out after I personally managed to get through to them. My calls were not being answered, and I eventually had to call from a different number before someone answered. The manner in which the situation was handled also left me feeling that I was not treated with the level of professionalism or courtesy I would expect from a letting agency. I am now trying to resolve the issue regarding my holding deposit. I understand that referencing can sometimes be unsuccessful, but I believe applicants deserve clear communication, timely updates and respectful treatment throughout the process. Overall, I am very disappointed with my experience and would encourage anyone considering using this agency to make sure they fully understand the holding deposit terms and what happens if referencing is unsuccessful.

Bolajoko · 19 August 2026

★★★★★ 5/5

Trustpilot

Excellent Service from Rainham Team

We had a fantastic experience working with Hamza, Ted , Sean and the entire Rainham branch during the purchase of our flat. From the very beginning, They were professional, approachable, knowledgeable, and incredibly helpful throughout the entire process. Buying a property can be stressful, but the Rainham team made the experience much easier by keeping us informed, responding promptly to our questions, and going above and beyond to assist whenever needed. Their patience, honesty, and attention to detail really stood out. We truly appreciate the support and guidance provided from the initial stages right through to completion. We would highly recommend Bairstow eves countrywide LTD to anyone looking for a reliable and professional estate agency / Mortgage advisor Thank you, Teddy, Hamza, Sean and Rainham team for all your help and for making our property purchase such a positive experience!

Francis · 12 August 2026