Bairstow Eves Croydon reviews

★★★★★ 5/5

Google

Sophie and Marcus made the process easy, swift and efficient and provided great support throughout.

Prem · 26 August 2023

★★★★★ 5/5

Google

First time renting and Ivaylo made everything so easy, was really responsive kept us well up to date and we couldn't have asked for anyone better to help us with our new home!

Charlotte · 26 August 2021

★★★★★ 5/5

Google

Luke Ball helped me to purchase my first home. He kept me informed and reassured, and helped to communicate with the seller all the way to completion. Thanks Luke, really appreciate it.PositiveResponsiveness, Professionalism

Tim · 26 August 2021

★★★★★ 5/5

Google

Samantha and callum recently dealt with the sale of my late parents home. They provided a superb service with care and attention. They managed to get a relatively quick sale. This was much appreciated at this sad time. The family thank them both.

Martin · 27 September 2024

★★★★★ 5/5

Trustpilot

I can’t fault Lauren😊 sales negotiator…

I can’t fault Lauren😊 sales negotiator at the Hucknall office. She is friendly, professional and very knowledgeable in our house search. Nothing is too much trouble for her and although I have only met her the one time, she has left a lasting positive memory. Thank you Lauren

Sonia · 19 July 2023

★★★★★ 5/5

Google

Thank you. Jamal was very helpful and made my transition into tenancy very smooth

Kaya · 26 August 2023

★★★★★ 5/5

Google

On behalf of my family, We are pleased to say that their company (especially Ignas and Julie) accommodated us with class and profession. I would recommend this company to anyone who is interested to rent or buy a property (Purley branch).

Franchesca · 27 August 2018

★★★★★ 1/5

Trustpilot

Not real good approach

Otgene · 20 August 2026

★★★★★ 5/5

Google

Good service and advice

Chris · 15 December 2025

★★★★★ 1/5

Trustpilot

I would advise everyone to avoid …

I would advise everyone to avoid Bairstowe Eves Great Barr. We received very poor disorganised service in our case. It all started badly with them getting our property mixed up with another! It ended badly with it taking 5 months to sell to our very keen cash buyer. When this same property was purchased in 2003 it was all done in less than two and a half months, obviously Bairstowe was not involved.

Carole · 25 July 2017

★★★★★ 1/5

Trustpilot

Wish I used an alternative agent.

Most expensive agent we had come to assess our property. Did the bare minimum at every step of the way and were not helpful in any way imaginable. Did not want to get involved in anything and we were left to do our own sales & purchase progression while paying a hefty premium for the privilege. My advice would be to avoid Bairstow Eves and use a cheaper agent, while you'll still have to do a lot of the legwork yourself, you'll save yourself thousands of pounds.

Alastair · 26 May 2024

★★★★★ 1/5

Trustpilot

Moved out of a rented property…

Moved out of a rented property 29/07/2024. Chased and chased for updates about my deposit being returned only to keep being informed we are awaiting details from the landlady. According to my tenancy agreement I should have been informed within 10 days of any ‘proposed’ deductions. 3 weeks on and no further forward. If I was in breech of the tenancy agreement they would be quick to act but when it’s the other side.. nothing!

Mrs · 21 August 2024

★★★★★ 5/5

Google

Staff here were very friendly - I made a lettings enquiry and delt with Julie and Jamal, Hayley was very cheery and helpful.

George · 26 August 2022

★★★★★ 5/5

Google

Fantastic service from Ivaylo,Amy and petya! They helped me throughout the whole process which was very quick . They were both reassuring, having being anxious from how I was treated elsewhere. I couldn’t recommend them enough. Very pleased with the service i received😁😁 …

Louise · 26 July 2024

★★★★★ 5/5

Trustpilot

Courteous and professional

Bairstow Eves has been managing my buy-to-let property for a few years now, and I have recently entrusted them with another property in Croydon. The entire team, led by Scott, is amazing, courteous and professional. They possess excellent knowledge of the local demand and know how to make a property attractive for renters. I am so impressed with their service that I have decided to hand over the rest of my portfolio to them as it becomes available.

Soadad · 4 July 2024

★★★★★ 1/5

Google

Despite de lockdown and the difficult time the agency went through, we had Sophie and Liam helping us out moving into a new property with a great professionalism. However, once in the house, end of June, the maintenance team completely let us down, keeping ignoring our emails, resolving a very few issues a couple of days only before the rent is due to then chase us for the fullrfull payment, once paid keeping ignoring our emails again... Very appallingNegativeResponsiveness, Professionalism

Longane · 10 January 2021

★★★★★ 5/5

Google

Hayley is amazing, she has been a great help throughout my 2 year tenancy and couldn't recommend her and the team more!

Mikey · 26 August 2022

★★★★★ 1/5

Trustpilot

One of worst letting agent

One of worst letting agent , they don’t have any ethics, they just need money 💰, worst customer service, we got a flat for rent in worst condition, they gave without cleaning, used toilet didn’t even flush , really shame on them, when we gave a complaint they didn’t even apologise, and flat is also worst condition, it needs to refurbish but gave for rent. Full of oily kitchen, got shocked after seeing bathroom. Owner will not pick calls, this letting agent will not take responsibility, but they signed on behalf of owner on the agreement. But surely I will not leave them, I’ll post in every forums.

Mr · 27 April 2024

★★★★★ 1/5

Trustpilot

Advertised flat for sale with a alloted…

Advertised flat for sale with a alloted parking space, then to be told I could only park my car in a very small space tight up against a wall, the space was smaller than my car, I don’t have a big car. I made it quite clear to Bairstow Eves that I only considered the flat as it had parking, not alloted small smart car only parking! The lies continued with this firm and they just repeat themselves like parrots. It has cost me 2.5k in fees and I have to pull out so a chain of 4 people before me are also going to be effected, I was literally at contract stage, the stress is unbearable that I and others are now going to suffer. I do NOT recommend this company, their tactic is also to say to the seller while you are there, oh don’t forget you have a viewing later and 2 further ones booked in! This is pressure selling and more than likely lies. The management guy that runs the upkeep of the building told me that if I couldn’t park there that I should have my licence taken away, change your car to a smart car! His rudeness continued until I was left in tears, the agent just stood by and did nothing! Avoid this company, they talk the talk but never follow through.

Janice · 19 April 2024

★★★★★ 5/5

Trustpilot

Superb communication and prompt…

Superb communication and prompt responses from Eilish. Dealt with my concern about a property that is managed by yourselves with care and empathy.Thank you Eilish.

Penny · 22 August 2024

★★★★★ 1/5

Google

Despite de lockdown and the difficult time the agency went through, we had Sophie and Liam helping us out moving into a new property with a great professionalism. However, once in the house, end of June, the maintenance team completely let us down, keeping ignoring our emails, resolving a very few issues a couple of days only before the rent is due to then chase us for the fullrfull payment, once paid keeping ignoring our emails again... Very appallingNegativeResponsiveness, Professionalism

Marise · 26 August 2020

★★★★★ 1/5

Google

Lettings Manager Julie Goddard flat out refused to return our tenants deposit to us after our inventory highlighted some damage. TenantS have accepted all liability and want the whole deposit returned to us for additional missed rent also, but Julie refuses to release deposit to us because “they are not paid to deal with deposit issues”. Bairstow Eves registered the deposit and are therefore the only party that can access it. I have been refused access to the account from ‘my deposits’ protection scheme despite my efforts to attempt to mediate the situation myself. This seems highly illegal that Bairstow Eves can just decide not to act to essentially keep the deposit. So we now have the headache of raising a formal complaint with The Property Ombudsman which takes weeks and is completely unnecessary. We are very disappointed at Bairstow Eves highly unprofessional and deliberately difficult stance on the matter. They were great at the beginning when we were giving them money but now there are some administrational matters to deal with, which they will not be receiving any further income for, they are being extremely difficult. I own a few properties and am used to dealing with agents and most are ok, but a true test of a good business relationship is when things are difficult, not when they are easy. I would not recommend Bairstow Eves as a result of this experience as their compliance team are equally as difficult, unnecessarily protracting the whole situation with weeks of investigation and lots of avoidance tactics. I’ve been waiting nearly 3 months and counting for the return of this deposit to date since our tenant moved out. Avoid this company at all cost.

Steven · 26 August 2020

★★★★★ 1/5

Trustpilot

I don’t just make reviews unless I have…

I don’t just make reviews unless I have to. But a family member has their house for sale with B&E. and quite frankly from what I keep hearing it’s not a very good service at all. I also did my own way of contacting as a perspective buyer. 5 times I made contact with the local branch and not once have made contact over the property I was enquiring about. It also concerns me that there is no main number to call them apart from the local branches which if they are not providing a good service it will be there word against yours over any complaints to head office. So they have eliminated anyway of taking an issue higher than the branch. Which you need to ask do you want sell or buy a house from this organisation ? Also my family member had their house reduced without any written confirmation of them taking this action. So it would appear they can do pretty much what they like in terms of when it suits them rather than what suits there customers.

Matt · 22 March 2024

★★★★★ 5/5

Trustpilot

The customer service base on day to

The customer service base on day to when I received the house. It was the fastest letting so far and all thanks to Grace with her excellent communication and guidance during the whole process

Arreyngang · 2 February 2024