Trusted Agent profile · Croydon
★★★★★
887 reviews across 2 platforms
2-3 The Exchange Purley Road, Purley, Croydon, CR8 2HA
Bairstow Eves's office in Croydon, at 2-3 The Exchange Purley Road, is rated 3.4 out of 5 across 887 reviews on two platforms, including 279 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Bairstow Eves hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Croydon.
Every review we hold for the Croydon office, from every platform, shown as written. First names only.
5/5
GoogleRecently started looking for a flat to rent in the area and Julie And Tom were both very friendly understanding and professional and we have now found a perfect flat, much better than the other estate agents that I had used before them.
Thanks David for the wonderful 5* review and recommendation! It's great to see that Julie, Tom and the Bairstow Eves team once again provided a professional, knowledgeable and friendly service. Best wishes, Lucy.
5/5
GoogleFriendly agents who were eager to help. They were able to secure appointments and access to the property at short notice as well as relay information back and forth to speed up the process. I found them very considerate with my situation and not pushy at all. Will recommend every time!
Thank you Akin for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleMany Thanks to Amy at Purley Branch. Very professional and easy to communicate during the whole process Thanks again
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
TrustpilotExcellent support and communication, Thank you
Claire is an excellent case manager and was able to chase my transaction with multiple other parties and I credit her with my completion date being two or more weeks sooner than it would have been without her.The whole team are really helpful and professional. Thank you to all of you. I didn't realise how important the team would be after the offer was accepted, but I'm so glad I chose you.
5/5
GoogleWe had a very good experience. Especially Ivo helped a lot, but also the rest of the team was very nice and helpful. Thank you very much for you all of you, Ivo, Julie, Sophie. Highly recommended.PositiveResponsiveness, Professionalism
Thank you for your wonderful 5* review and kind comments! Kind regards, Scott @ Customer Relations
1/5
TrustpilotCowboy Estate Agents.
Cowboy Estate Agents.Hi there,I rented a property in Keens Road, Croydon through Bairstow Eves estate agents of East Croydon. It was one of the worst experiences I ever had in England...1. They gave wrong keys to the garden, so we did not have access to garden for almost a week. It look a lot of emails and phone calls to eventually get it.2. Property was let to us with children paintings and dirty drawings3. We were refused use of access to garage at the end of garden though no mention was made in the agreement. We had to sell a few old furniture so cheep because of that.4. We had to struggle for over a month and half when we eventually left the property5. They threatened to deduct almost half of our deposit for fabricated complaints and we had to complaint to the Deposit Scheme to eventually get it back.I have already strongly advised a couple of friends not to use this estate agents. I strongly suggest everyone to think twice before using these cowboy estate agents.They are so sweet until you pay the deposit and sign the agreement and are a nightmare after that...!A very disgruntled customer,Faz Ali
1/5
TrustpilotI find this company very incompetent
I find this company very incompetent, they can’t follow simple instructions, all I asked of them was to close all blinds as the property was empty which they repeatedly failed to do and on one occasion they left the conservatory door wide open and left site, if I didn’t have security cameras fitted around the building that door could have been open for a week!!
1/5
TrustpilotUnderhanded business practices and unbelievably poor customer service.
As a Landlord I signed up to Bairstoweve's "Full Management Service", their most expensive option. Thinking that it would obviously cover all the costs of managing the property for me. It did not.
5/5
TrustpilotGreat service from Kevin at Norbury branch
Kevin Velaj worked so hard for us with great advice, honest valuation and excellent communication.
5/5
GoogleOn behalf of myself and my brothers, I should like to express my sincere thanks to Luke, Sophie and Camilla who were so helpful in guiding us through the sale of our late father's home. I can highly recommend your services.
Thank you for your 5* review and kind comments. Your review will be made know to our local team and their Regional Director. Best wishes, Scott @ Customer Relations.
5/5
TrustpilotI sold a place through Bairstow eves in…
I sold a place through Bairstow eves in Croydon and they were responsive, helpful and professional throughout the process, and actually managed to get the sale over the line when other estate agents had failed. Would definitely recommend.
1/5
TrustpilotNon existent communications or professionalism.
We initially contacted this estate agency through Rightmove for a property valuation, and they were quick to respond, which led us to book an appointment. After the call, we received several follow-up messages confirming the scheduled time, including one on the day of the appointment. Unfortunately, no one showed up.I called the Romford branch directly, but only reached an answering machine. I left my details, expecting a call back, but that never happened. I even followed up with an email and checked my junk mail just in case, but received no response.This experience was highly disappointing. The lack of communication and professionalism was frustrating, and I found them to be very unreliable. I would advise others to avoid this agency.
5/5
TrustpilotMs Sophie Buckthorpe
Ms. Sophie was so helpful throughout the process and she was so kind and supportive to clarify my small concerns promptly. Absolutely she is an asset for the company. Thank you so much for your support Sophie
5/5
GoogleJamal, Julie and Hayley made it very simple to transition into my new property. Can’t thank them enough!
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
GoogleMy fiancé and I had a fantastic experience moving into our first apartment together. Special Thanks to Ivo who done a great job listening to our needs and Answering any questions we had.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to share your experience and for your wonderful 5*'s! Kind regards, Scott @ Customer Relations
1/5
TrustpilotCorrupt Liars
Trying to buy a house. Lied continuously for a week that the seller hadn't got back to them, when I spoke to the seller, he told me they'd arranged new viewings. They never get back to you and seem very disorganised.They also try to sell you their own mortgage advisor and tell you that using them will give you an advantage.There is a reason their nickname is B*****d Thieves.
5/5
GooglePromptly found a new tenant, made everything easy to deal with
Thank you so much for your positive feedback! We strive to make the rental process as smooth and stress-free as possible for our clients. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleMy experience with Bairstow Eves has been fantastic. Tom and Julie were both really helpful and helped things run very smoothly when moving into our new flat. A very professional service from start to finish. We are both very grateful, thank you.
Hi Ben, thanks for your 5 start review. It's great to read that you had such a positive experience with Tom, Julie and the team at Bairstow Eves. Best Wishes, Tracey.
1/5
Trustpilotput the phone down on me after hearing…
put the phone down on me after hearing my name. I assume its not the ideal name for a Tennant. unprofessional group of people, I'd rather be homeless
5/5
TrustpilotGreat service
My agent Eilish is really great. I can’t thank her enough for all her help. She is quick and responds to my emails. Im very grateful for her.
5/5
TrustpilotProfessional, Efficient & Friendly staff (Rainham Branch)
Professional, efficient and friendly service. All the staff at the Rainham Branch of Bairstow Eves have been outstanding and a pleasure to deal with.I originally used a lesser known estate agents, who did have cheaper fees, but I received a very poor service and consequently with no sale of my property. You really do get what you pay for.Being very apprehensive with estate agents in general, I decided to give Rainham (Essex) Bairstow Eves branch a try.They were absolutely brilliant and I cannot fault any of their staff.Thank you, Chris and your first class team.
5/5
GoogleFirst time moving and we couldn’t of asked for a better estate agent than Tom to help us with this. Brilliant service and professionalism, he made us feel very comfortable and relaxed. Thank you Bairstowe Eves and especially thank you Tom.
Thank you Joe for your wonderful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Scott
1/5
TrustpilotKEEPING MY 3500 GBP (deposit & partial rent) for no reason
Partial rent & deposit is still not paid to me in more than 100 days after leaving the rented property on 31st March 2024. I had to leave the rented property early to move to mortgaged house. I have paid them 1500 GBP their non-sense early contract exit and property ad fees; still they are shamelessly keeping my partial rent (paid rent for full month April) and deposit of 2000 GBP, which is nearly 3500 GBP. I was not expecting their service to be the worst in the market. I am going to report to property ombudsman for sure. NO ONE SHOULD USE THEIR DISGUSTING SERVICES.
5/5
GoogleReally pleased with the service received from the team.They were very efficient and professional and friendly. I would especially recommend Ivo if you need anyone to help you out quickly.PositiveResponsiveness, Professionalism
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
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Tell us what you need and we'll put you in touch. Bairstow Eves hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Croydon.
