Bairstow Eves Croydon reviews

★★★★★ 5/5

Google

Doug and Hayley made our entire renting process seamless. And the tilli account set up for us made settling in even easier, we also got a welcome gift from them. A lovely experience from top to bottom.

Olanike · 10 December 2023

★★★★★ 5/5

Trustpilot

Excellent service at Bairstow Eves Sanderstead

We purchased a building through Robin and the team at the Sanderstead branch of Bairstow Eves. It was a long, drawn-out legal process lasting several months. Robin kept in touch with us, let us keep seeing the building so we could work out how we would update it, and whether the building was empty, and check that the pipes hadn't burst as the tight sellers had turned off the heating. He even showed us a similar building that was finished to help us visualise how the house could look when it's updated.Robin and the team exceeded our expectations - which is very rare! Bairstow HQ - give that team a pay rise!

Honeysuckle · 25 January 2023

★★★★★ 5/5

Trustpilot

Amazing customer support

Im very pleased and really grateful for all the support and attention provided by the Bairstoweves Leytonstone team.For the second time in 4 years, I have to say that this team are really something else. Thank you so much Mark Hughes, Mesba Uddin and Bairstoweves for all the attention, kindness and support.I really appreciate all of your work and dedication to make what I really needed to happen. God bless!!!

Luciano · 3 November 2023

★★★★★ 4/5

Google

Friendly people, quick response to any questions, would recommend

Kai · 11 June 2026

★★★★★ 5/5

Trustpilot

A great experience made possible by Shanna Seaton.

Shanna Seaton made our experience looking for the perfect family home hassle free. Shanna went above and beyond to show us the property after hours at a time that was convenient for us. Shanna kept us informed of the process at all times and insured that everything fell into place timeously. We received the keys for our property a few days ago and could not be happier. Thank you Shanna for your great service! Regards Andre Myburgh

André · 14 April 2023

★★★★★ 1/5

Google

I have been trying to contact this branch for the past 6 weeks. Poor communication - steer clear!

DM · 2 April 2026

★★★★★ 5/5

Google

I would like to reccommend Bairstow Eves East Croydon branch and in particular Fahim Choudhury who has been very kind and helpful in assisting us towards our successful initial rental bidding and throughout the whole rental process. Many thanks Fahim!

Anong · 26 August 2023

★★★★★ 5/5

Google

I recently had the pleasure of working with the team at Bairstow Eves, specifically under the exceptional guidance of Scott, who assisted in letting out my flat in Croydon. The experience from start to finish was nothing short of outstanding, and I am pleased to share my positive feedback. Scott’s professionalism and expertise were evident throughout the entire process, demonstrating a profound knowledge of the market and was able to provide valuable insights to help me make informed decisions. His friendly and approachable demeanour made the entire process smooth and stress-free. Communication was a particular highlight, where I felt like I was kept in the loop and up to date throughout from both Scott and the supporting staff. I would happily recommend Bairstow Eves to anyone in need of professional and reliable property services.

Gary · 27 February 2024

★★★★★ 5/5

Trustpilot

I want to give a glowing review for…

I want to give a glowing review for Chrissie Thompson …. My brother had a house fire and I was trying to sort him a rented accommodation out for Christmas…. It has been a long and stressful 3 weeks until I spoke to Chrissie …. In 3 weeks she is the only letting agent to call me back and was so helpful and supportive in trying to deal with the insurance company the claims department the rapid relocate people …. So as you can guess there was a lot of phone calls back and forward …. Chrissie was so patient with me and guided me through so emphatically….. So thank you Chrissie you are a massive asset to your company…. Have a great Christmas and the best for the new year

Clair · 20 December 2022

★★★★★ 5/5

Google

A big thank you to Melissa who promised me she would find me a property I loved and she did. She was always helpful, polite and professional and answered any questions I had. Overall just lovely to deal with. A big thank you to Scott also for always being so helpful.

Marium · 26 August 2022

★★★★★ 4/5

Google

I have had the pleasure of working with Doug, a letting agent at Bairstow Eves Sales and Letting Agents East Croydon, since 2021, and my experience has been nothing short of exceptional. Doug's professionalism has been evident in every interaction I've had with him. His knowledge of the local real estate market and letting processes is truly commendable. From the beginning, Doug took the time to thoroughly understand my requirements and preferences, ensuring that the properties he presented were tailored to my needs. What sets Doug apart is his unwavering support throughout the entire letting process. He has been incredibly responsive, promptly addressing any queries or concerns I had. Doug's proactive communication style has made the entire experience smooth and stress-free. He has been diligent in keeping me informed at every stage, from property viewings to the finalization of the lease agreement. Moreover, Doug's attention to detail and commitment to ensuring a positive customer experience have not gone unnoticed. He goes above and beyond to assist, making the entire letting process a collaborative and enjoyable journey. His professionalism has truly set the standard for what one should expect from a letting agent. In summary, my experience with Doug at Bairstow Eves has been outstanding. I wholeheartedly recommend him to anyone in search of a dedicated and knowledgeable letting agent. Doug's professionalism and support have made the process of finding and securing a rental property a seamless and enjoyable experience.

SOLOMON · 28 January 2024

★★★★★ 5/5

Google

Special thanks to Harvey Betts for his support and help with letting. Staff is quick and responsive. The location is convenient and easy reachable.

N · 26 June 2024

★★★★★ 5/5

Google

Honestly the people working hear are amazing no two ways about that and I appreciate,thank you.

Victoria · 2 April 2026

★★★★★ 5/5

Google

6 Star Service! Thank You to Doug,Scott,Hayley and the whole team who were brilliant, helping our family to find a home. Extremely Professional and Respectful.Would highly recommend.

Leena · 27 April 2024

★★★★★ 5/5

Google

Hayley bosdet and Alvin were really helpful young through with moving in. Thanks

Adeniyi · 13 December 2024

★★★★★ 5/5

Google

Doug and Hayley made our entire renting process seamless. And the tilli account set up for us made settling in even easier, we also got a welcome gift from them. A lovely experience from top to bottom.

O · 26 August 2023

★★★★★ 5/5

Trustpilot

Excellent experience with the South…

Excellent experience with the South Woodford branch. Itayi, Hayley and Alicia were super helpful and responsive to all our communications and kept us guided and informed throughout the entire letting process from the very start to the finish. We just moved in to our new home and Itayi was there to meet and greet us and explained everything clearly. The whole experience was fantastic and Itayi and team are a real credit to Bairstow eves. This is first time we’ve used this agent having having dealt with other letting agent/companies in the past. Bairstow eves have raised the bar high in this industry - we can only highly recommend them to others.

Zubair · 29 August 2022

★★★★★ 1/5

Trustpilot

Had the following experience with…

Had the following experience with Bairstow Eves Rainham branch- Great staff (Demi was superb) and process seamless, she was the shining star.However, the gaping hole is that they made it as if i had to use their chosen Conveyancer, making it seem mandatory and saying it was a seller requirement, which wasn't the case, its just a sales tactic. I decided to follow their recommendation and was to be charged 2200, only to be charged 3,300 GBP later, for the purchase. I could have used another Conveyancer and paid 1600 for even a better experience.The legal firm they recommend is Countrywide Solicitors - I BEG YOU, PLEASE FOR GODS SAKE DO NOT USE THEM, THEY ARE CRAP AND SLOW.Buying a house is fine from them, but do not take any of their recommendations from them for legal work, it was a fricking sham and robbery.

Jewel · 23 August 2022

★★★★★ 1/5

Trustpilot

South woodford letting team

Called regarding a property to rent from them at 9.37 And was arranged for 13:45.Called them back at 10:37 asked for viewing confirmation and the address as i was traveling from far. Gentlemen responded that confirmation will be send to me shortly and he confirmed the viewing once again with me. I had nearly 2h traveling time so i left and got to the area ( had no internet underground). There was not confirmation email yet, called the office about 10 times and no one picked up. Since i was there i followed right move address got to the road and saw another person waiting to view.I explained to the agent there and got refused to see the property as there was no booking. After waiting for 35 min in there by the property since the other agent was trying to get in touch to the person who booked it i left. about 30 min after i got a phone call from the person who booked the viewing saying oh the tenant didn’t want to do more viewing. I replied at least I should’ve received any email or call to say oh Its been canceled. He replied when u don’t have confirmation email why did u come? Yes after 2 times confirmation of the viewing on the phone i should’ve thought they would played me and waste my time.This agency? NEVER again.

Sanaz · 16 August 2022

★★★★★ 1/5

Trustpilot

Bairstow Eves great, but use your own Conveyancing firm

Bairstow Eves, were excellent, and could not have been more helpful. We had agreed to use Bairstow Eves conveyancing services as part of their package. Everything processed as normal, the flat I’d inherited was sold, and then….. on the day of completion (1st July) , Bairstow Eves conveyancing solicitors “Spiketts Battrick “, informed us that they were unwilling to transfer the funds from the flat sale into anything but an “executors Account”. We then had to wait 5 days for an appointment at the bank to set up the account , who in turn told us we had to wait 10 days for the account to be set up. 10 working days passed, we are still waiting for confirmation from the bank that we can access the executors account. In actuality, it’s now been 20 days since completion, so a new person is living in my inherited property , but I still have no money . It’s been 20 days since Spiketts deemed to inform us that we couldn’t inherit our money unless via an executors account. When questioned about this ( and NB, executors Accounts are NOT inshrined in law, only recommended) Spiketts were off hand, dismissive, and blocked speaking to us because “we had a dispute in the family” WHAT ???????…..eventually Spiketts did speak to us and were of next to no help, and Rude. Obviously we were a nuisance wasting their time, we had passed the point of usefulness as a client, and as they had our money, so Spiketts felt there was little point in speaking to usUsing Bairstow Eves own Conveyancing solicitors has been a false economy - anything we gained using them has been negated by the fact we’ve had to cancel work to our home because of their solicitors ineptitude. Spiketts will doubtless fall back in their T& CS, but their demands for an executors account should have been made obvious either by themselves or Bairstow eves..Irs now 20 days since our buyer moved into my mothers property. It is 15 days since we saw the bank. We have no idea when ( or indeed if) the banking account details will appear.As I write,I still have no money. Use Bairstow Eves, they are brilliant, but find your own convayencing solicitors, don’t say you weren’t warned.

ANNA · 20 July 2022

★★★★★ 5/5

Google

Just started renting a property from this branch, Harvey has been super helpful throughout the whole process. If only all estate agents were this helpful. Will definitely be back for our next move

Velkma · 20 April 2025

★★★★★ 5/5

Google

Brilliant company, Harvey was very helpful on the phone helping me with my property search, very polite and had the answers to all my many questions

Zak · 28 March 2024

★★★★★ 5/5

Trustpilot

Thank you to all the team who made my…

Thank you to all the team who made my recent purchase of a buy-to-let property smooth. I have bought two properties from Bairstowe Eves in the area.Aimee was great. She informed me of a property that I didn't realise was for sale. They listened to me when I said that the price was too high as I had bought a similar property in the same block. The communication was smooth and they were very patient with me as I also am a surgeon running a private practice so had only small amounts of the time during the day.Julie was amazing at finding a tenant to move in only a few days after completion.Also, thank you to Camilla who sold me my first buy-to-let in the area.

Mark · 17 June 2022

★★★★★ 5/5

Google

Good service and smooth process throughout. The team was helpful and professional. Would recommend.

Melgy · 26 March 2026