Trusted Agent profile · Croydon
★★★★★
938 reviews across 2 platforms
22 Norfolk House, George Street, Croydon, CR0 1LG
Bairstow Eves's office in Croydon, at 22 Norfolk House, is rated 3.4 out of 5 across 938 reviews on two platforms, including 322 Google reviews rated 4.7.
Every review we hold for the Croydon office, from every platform, shown as written. First names only.
5/5
GoogleJenna, the sales manager of East Croydon Branch was very helpful and professional. There was no problem to buy a property being overseas, because of a great help of Jenna. She replied quickly on every email or phone call. This is our third positive experience with Bairstow Eves, so recommend everyone who wants to buy or sell a property.
Thank you for your wonderful 5* review! Best wishes, Scott @ Customer Relations.
5/5
TrustpilotBairstow Eves, Sudbury
I cannot fault the service from BE, Sudbury.From the moment David came to value the property, my 80-year-old dad felt secure that his home of 50 years would be sold with care and integrity. David, Sophie, and Ross were exemplary in their conduct and ensured that the family was at the heart of the process.Despite a huge number of setbacks, the team never waivered and ensured that my dad's home was sold at its highest possible value. Pricing was realistic and the discussions were always open and honest. The team at Sudbury always kept us in the loop and I would not hesitate in using them again.Thank you for being the best team and ensuring my dad felt comfortable in selling his home.Craig
5/5
TrustpilotClaire Reene of Folkestone branch was a…
Claire Reene of Folkestone branch was a pleasure to deal with, property valuation was spot on; found a buyer pretty quickly and she worked hard to get completion of the over the line when solicitors were slow and unresponsive. I don’t hesitate to recommend her and this branch.
1/5
TrustpilotI would strongly discourage anyone from…
I would strongly discourage anyone from renting student property through Bairstow Eves based on our experience at 14 Devonshire Promenade this year. During the middle of winter, our house was left without heating for three weeks, which is completely unacceptable, especially in freezing conditions. We were initially told we would receive compensation for this, but that promise was later withdrawn without proper explanation.
5/5
GoogleAs a FTB I was super impressed with the pleasant and professional service I received from Richard and Ian! Buying a first home can feel daunting but from the first viewing through to completion Richard was patient, honest, provided great advise and generally communication was awesome. They really exceeded all of my expectations, I couldn't have asked for a better first time buying experiencePositiveResponsiveness, Professionalism
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleI would like to thank Doug, Liam and Sophie, they have made my moving process so easy and quick at very short notice! I am really impressed how they managed to speed the process for me and ensured I completed everything in one go. They are real pleasure I ever engaged with in face to face and via email. I am settled down well and loving new home! Thank you so much!
Thank you Carmen for taking the time to leave us with your fantastic 5* review of our dedicated team. It is great to see that you were impressed with how Doug, Liam and Sophie ensured your moving process was easy and quick and we wish you the very best for your new home. Kind regards Emma
5/5
TrustpilotI highly recommend Bairstow Eves…
I highly recommend Bairstow Eves Sudbury, Ross, David and Sophie were great at every opportunity when buying our first property, bungalow.After being let down by another estate agents across the road, me and my partner were very nearly at the point of giving up looking for a family home, but David and co soon turned that around! Constant updates via email and phone calls made buying a property feel natural at every step possible! Thank you for all the help and guidance when required, you guys have been great 🤩
5/5
GoogleDelighted to be renting my flat through Bairstowe Eves. The whole team have been friendly and professional. Petya and Doug were very helpful in explaining things clearly and put me at ease with the rental process.
Thank you for taking the time to leave us this amazing 5* review Stephen Davis. Kind regards Lucy, Customer Relations.
5/5
GoogleDoug was phenomenal, I have never used an agent as considerate, understanding, friendly and honest as he is. He showed us our forever home, we fell in love with it and the process was smooth. He kept in contact with us every step of the way and we are extremely grateful. Thank you Doug for all your help.PositiveResponsiveness, Quality, Professionalism, Value
Hi, thank you for the marvellous 5* review. Many thanks, Lucy, Customer Relations.
5/5
TrustpilotProfessional and thorough experience
Professional and thorough experience. Our property was advertised with them and was let within a week. They completed an inventory for us and everything was checked and legally compliant. Highly recommended.
5/5
Trustpilotshe is an excellent estate agent
estate agent of the year Naomi Hughes bairstoweves tamworth. I've had a few problems. and Naomi. has sorted them out. she is very quick and polite and just gets things done thank you Naomi
5/5
GoogleMy experience with Bairstow Eves, East Croydon Hayley & Doug was quick and easy in the time frame I had to clear a house and get in tenants so far so good. Thank you both for your time and help in finding my tenants
Thank you for your wonderful 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleThe team are outstanding. From the beginning I got a fair and realistic sale price estimate of the flat and Ian's knowledge of the local market was evident. Elise was the lead team member for the sale and was incredibly proactive, regular communication keeping me updated and going above and beyond to make sure the sale went through to the end. Will absolutely recommend this branch to friends thinking of buying or selling in the area.
5/5
TrustpilotAbsolutely fantastic team at tamworth.
Absolutely fantastic team at tamworth.I've corresponded with dec and bethany throuout my time with them.What can I say:Poor bethany has been so helpful at every step of the way, I bombard her with questions and she always has the answer and patience with me ha ha 😂.Dec is cool and calm and explained the process in a way I could understand.👍Any time I've needed to speak to Beth she always contacts me back.Always on time for viewings with a friendly happy face.Definitely the place to sell your home, you get a bonus bestie with every sale. 😉.Xxxx
1/5
TrustpilotRomford Branch - (Mostly) lovely people, useless organisation
The positives - the majority of the staff are actually nice, apart from someone who claimed to be the manager. He complained about his own staff to me when someone had been off ill and dismissed any responsibility for fixing the poor service we received, asking for sympathy himself instead.The main issue is that when staff are off, nobody takes over their work. Nobody tells you they are off. So if the person responsible for your sale is off, nothing gets done. It takes lots of chasing to get a call back, so you are left with no progress being made for long periods of time.There were some issues with our sale because of difficulties that the buyer had with the mortgage provider. The buyer used a mortgage broker with Bairstow Eves, so I thought this would have been easy to fix, but it didn't help smooth the process at all, and each phone call ended up being a long chain of relayed messages with little to gain, and things only progressed once I asked the estate agent for the contact details of the mortgage broker, spoke to the mortgage broker, then found the details of the valuer from the mortgage lender and spoke to him directly. This feels like the sort of thing I was paying Bairstow Eves £3600 to do for me.This wasn't an isolated incident, and the same issue was repeated with dealing with issues with the EWS1 form, where after waiting for weeks with no movement I suggested calling the company who was responsible for the certificate, upon which the issue was resolved promptly. Again, this felt like the work I was paying someone else to do for me.Overall, I put in far too much work to justify a £3600 fee. Coupled with the rude emails I received from Countrywide chasing an AML fee that hadn't been paid because initially they had failed to invoice my solicitors, so my solicitors only knew the commission due through me, I would run like hell away from any Countrywide Estage Agents if I ever needed to sell a property again.(Mostly) lovely people, useless organisation.
5/5
GoogleReza, Doug, Hayley, Adam all very helpful friendly and professional. First class caring real people and compassionate. Very highly recommended.
Thank you for your kind words! We strive to provide top-notch service and are so glad to hear that our team made such a positive impact. We truly appreciate your recommendation and look forward to continuing to exceed your expectations.Kind regards, Chanelle Aldrich, Customer Feedback and Support Team
5/5
GoogleDoug was phenomenal, I have never used an agent as considerate, understanding, friendly and honest as he is. He showed us our forever home, we fell in love with it and the process was smooth. He kept in contact with us every step of the way and we are extremely grateful. Thank you Doug for all your help.PositiveResponsiveness, Quality, Professionalism, Value
Hi, thank you for the marvellous 5* review. Many thanks, Lucy, Customer Relations.
5/5
TrustpilotExemplary team at Bairstoweves
The team at Bairstoweves in Billericay were absolutely brilliant , professional, thorough, followed through on delays involving solicitors, surveyors and all areas of our buying and selling , and kept us informed weekly !Both our buyers and ourselves had issues with the speed ( tardiness ) of our respective legal and financial people but Bairstoweves stepped in quickly and timely to bring our sale to a conclusion . I cannot praise or recommend them enough! We will certainly be using them in the Future . Thankyou Billericay Team you were exemplary.
5/5
GoogleAs a FTB I was super impressed with the pleasant and professional service I received from Richard and Ian! Buying a first home can feel daunting but from the first viewing through to completion Richard was patient, honest, provided great advise and generally communication was awesome. They really exceeded all of my expectations, I couldn't have asked for a better first time buying experiencePositiveResponsiveness, Professionalism
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleHarvey was very polite and helpful when answering my questions and took the time to show me many options to best fit what I’m looking for. I would highly recommend them for the future.
Jack Turnbull thank you for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotI sold a house, overcharged for fees, headache
L I sold a house and they over estimated the fees and tried to charge me 8 grand. They are dirty don’t touch them. They have very good lawyers as well that will play the game. Avoid this headache.
1/5
TrustpilotOne star because no stars is not an…
One star because no stars is not an option. If you want to let a property and then chase your own money for the next year, Bairstoweves is the place to go. You will not be told when your supposed to cash in your rent or what the process is when your tenants don’t pay, you will just be left guessing. All of that for a steap management fee. @Bairstoweves, Breach of contract is the term I guess.
5/5
GoogleMoving into our new flat today. The process couldn’t have been more smoother and straightforward. Thanks to Bairstow.
Thank you for your 5-star review, Bharath. We’re delighted to hear that your move into your new flat went smoothly and that the process was straightforward for you. Wishing you all the best in your new home. Best wishes, Evie, customer feedback and support team.
5/5
GoogleI have been using this estate agency many times in the past , as a landlady and as the vendor. The staff is always very helpful and they go extra mile for the client and get things done. Response time is excellent . My special thank you to Ashley. It's a pleasure to know him and have business. Will be using them in the future for sure.
It's great to see that the Bairstow Eves team in particular Ashley were once again able to provide their proven 5* service! Thank you. Kind regards, Lucy.
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