Trusted Agent profile · Croydon
★★★★★
938 reviews across 2 platforms
22 Norfolk House, George Street, Croydon, CR0 1LG
Bairstow Eves's office in Croydon, at 22 Norfolk House, is rated 3.4 out of 5 across 938 reviews on two platforms, including 322 Google reviews rated 4.7.
Every review we hold for the Croydon office, from every platform, shown as written. First names only.
5/5
TrustpilotBairstow Eves Bow-
Karl was our estate agent and I can't explain how helpful and great he was. He stuck with us to find the right property, even though this took a while and eventually helped us find out dream first little flat together (my partner and I) which we have now very happily been in for nearly a year.
1/5
TrustpilotWe had a very disappointing experience with Walthamstow Bairstoweves
We had a very disappointing experience with Bairstow Eves in Walthamstow.
5/5
GoogleWe used Bairstow Eves Lettings after finding a property we wanted. They were so good and it completely took the stress and hassle out of our move. They were very helpful and explained everything so well, we would defiantly use them again. We were so impressed 5 stars!! Definitely recommend - Thanks Guys, keep up the great work
5/5
TrustpilotI am so grateful to Shanna for her enthusiastic help
I sincerely thank Shanna Seaton for her help.She took her time to help me when I needed it most, genuinely resolving my problems and attentively listened to my needs.
1/5
TrustpilotIf I could leave zero I would
If I could leave zero I would! We recently moved into a rental properrenting threw these cowboys! We've had nothing but problems, first no gas safety checks were conducted, major leak happened from bathroom to the kitchen leaving us with no power, could we get hold of anyone? No! We are left with major damage to our belongings and currently looking for somewhere else to move to! I also feel fro the landlord are they aware that this property is managed by such con artists!
5/5
GoogleDoug helped us with our keys after they wouldn’t open the door. He was very quick and even went out of his way to make sure it was resolved quickly.
5/5
TrustpilotCroydon, George Street
My partner and I are now renting a lovely property mainly thanks to Doug, the chap who led the viewing. Communication was excellent and he helped us navigate every twist and turn.
2/5
TrustpilotI have used Bairstow Eves (Croydon…
Very poor service I have used Bairstow Eves (Croydon Branch) for a number of years to help provide a “fully managed” property service of my flat.During this time, I have had many different property managers assigned to me. The changes to the property managers were only communicated once I sought a resolution to a query or problem.The tenancy renewal process is also ineffective and poor given the lack of consistent communication and service. Emails are not responded to until several follow ups and escalations are made.
5/5
GoogleAll the staff were very helpful but especially Jake Moore. He assisted us through out the process & lasioning with the landlord.
Thank you for this excellent feedback, your comments about Jake are much appreciated! We're so glad that you had a great experience with us and wish you all the best in your new home! Kind regards, The team at Bairstow Eves
5/5
GoogleI have used Bairstow eves for more than 10 years and never once have they missed a beat. They are highly efficient and more importantly they communicate with their clients really well. Highly recommend them based on my Landlord experience with them
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotContract Should Be Illegal
I could write an essay on how bad this company is. Essentially once you sign the contract, you have 14 days under law to cancel, but after that period you have to give them their money. They were badgering me to get my flat on sale for a holiday period, and then they missed the holiday period with their sales event to get it online. Said it would have taken x3 weeks to take the photos and get it online. So I said give me back the keys, as I want to do some extra bits (new hob, lights, breakfast bar). Then I went to purple Bricks who had it online in 2 days, and told Bairstow Eves "I don't care if I have to pay you, I want nothing more to do with you". And complained. So their internal complaints service decided that it was my fault it wasn't online in time because I was holding it up by doing extra work. Even though I had the emails proving the opposite. So then I went to the Ombudsman just to waste more time, and asked them a simple question "When does the contract end?" To which they replied "We can't tell you because we're not legally trained". Then they sent me the code of conduct that the Ombudsman writes which is the legal framework that estate agents write their contracts against. And Bairstow Eves sent an illegible page in response, and said if I signed it I should understand it. So if they (all parties) can't answer a simple question like that, how are members of the public meant to have a full understanding of it? Especially when it mentions duration of the contract is in section 3 (of the estate agent's contract) - then you look for it and it goes: section 1,2,4,5,6,7,8.The bottom line is - they get your signature, and then they can go golfing or whatever else they get up to, and they're legally entitled under British law to their money once you sell with another agent, or find a buyer.* And everything else that's meant to represent consumer rights is a farce. *In terms of finding the buyer: they say they've always got people on the books even before it goes online. That even when another agent finds a buyer, it was them. That they might have told a spouse or sibling who informed your buyer. That if you find a buyer yourself and don't use another agent for two years, there's no way of proving it was you that found them, but the marketing period is indefinite. Even if the contract states the marketing period is for 5 months or so, it will still state it's indefinite at the same time, and they state that from the moment you've signed they've already got interested parties. Etc, etc.
5/5
GoogleI am a first time buyer and I am grateful that I had the support of the Bairstow Eves team. I am very grateful to have had the support of Jenna and Ian every step of the way. They have been amazing in speeding up the sale and providing an excellent customer service.
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
1/5
TrustpilotBairstow eves lettings Romford
Bairstow eves lettings Romford - never do any business with them. They have been charging huge fees from landlords and never return call or email. We have also complained to Customer care team 4 weeks back and there has been no progress in our complaint. The have charged us for annual renewal fee that was not included in the contract and inspite of multiple calls and emails we havent been refunded (all proof emailed to the team multiple times). None of the staff members are professional and inspite of multiple emails and calls we get informed that their manager will call us and they dont know anything about the matter.
5/5
GoogleI was finding hard ro rent a property every other property agency was not even responding , but a great guy named DOUG from Bairstow Eves came to help me and he found me a property. These guys have the great customer service and helpful mindset. Thank you so much DOUG.
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations
5/5
TrustpilotStratford office - excellent service
Excellent service from the Stratford office, especially Katrina and Ian. The team are friendly, professional and communicative and they know the area well - I highly recommend them for anyone looking to buy, sell or let in E15.
5/5
GoogleAs a first time buyer the whole process was very new and complicated for me! However, the team at Bairstow Eves and specifically Alex Daniels, were very helpful, kind and professional! They were easy to contact, would talk me through next steps, what's needed and so on! Would highly recommend!PositiveResponsiveness, Quality, Professionalism
Thank you for your brilliant 5* review and kind words George. Kind regards, Graham, Customer Relations.
5/5
GoogleHayley continues to be an excellent representative of Bairstow Eves, always friendly, helpful and ready to answer any question I have.
Many thanks Danielle for your wonderful 5* review. Kind regards, Lucy, Customer Relations
1/5
TrustpilotBairstow eves Bow branch etc
Bairstow eves Bow branch etc. Called me back but because I was unable to secure the rented property within 6 days Failed to email me the property information that I requested. Failed to reply to my Whatsapp messages for a whole 4 days and have refused to explain why the property /properties is still advertised on EVERY search engine. Failed to explain why its being let at a different price and have blocked me from whatsapp. Just had an incoming call but they hung up before I could even pick up the phone that is sitting right next to me. Absolutely disgusting behaviour from Alan Harvey at Bairstow eves. Zero customer service skills
1/5
TrustpilotThe agents are nice
The agents are nice, but unfortunately they are capable of lowering the property's price. Despite assurances that the price is final, you shouldn't trust them. I do not recommend.
1/5
TrustpilotNo care
They don’t care about the state of the properties they rent out . They just want to get paid , keep the owner of the house happy . No rights for tenants , even if you have 6 kids they will serve you a section 21 after living in rubbish conditions and asking for it to be sorted . Minus 5 stars
5/5
GoogleJordan was super helpful. He kept track of flats for me and found me the perfect place in the perfect location in almost no time, talked it over with the landlord and helped us reach an agreement. I'll definitely talk to Bairstow for anything else that comes up in terms of housing:)
5/5
GoogleI dealt predominantly with Chrissie, who was a pleasure to work with. A highly experienced team who were able to find me a professional tenant quickly at a good rental price.
Thank you for your 5* review Tony. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
5/5
GoogleThank you, Elliot and Aliyah for your great service and quick acts. You play a crucial role in our swift completion, and we’re so grateful to have been working with you.
Thanks for the excellent 5* review Daniel! Best wishes, Lucy, Customer Relations.
5/5
GoogleI was really impressed with the company professionalism and values. They were very honest and straightforward from the onset which made me comfortable purchasing the property. Alex really played a key in helping speeding up the process of the move and I really admired her hard work and commitment. Thanks!
Thanks for the excellent 5* review and your kind words! Best wishes, Lucy, Customer Relations.
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